Business software · Marketing and sales

How to cancel Buffer

The account owner cancels in Billing (profile avatar, Billing, three dots, Cancel Plan), picks channels to keep, answers a survey and confirms; the plan runs to the period's end, then drops to Free. Plans bought in the iOS or Android app are cancelled with Apple or Google.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open Buffer's cancel page

The short answer

  • Where: Click your profile avatar in the bottom left of your dashboard and select Billing (publish.buffer.com).
  • When it ends: The plan stays active until the end of the current billing period, then the account moves to the Free plan.
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Before you go: export Insights (analytics): summary, posts and time series; chart snapshots as images. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Insights (analytics): summary, posts and time series; chart snapshots as images: Open Insights and use the Export button at the top of the page, near the date range and filter controls: Export to CSV, Export to Markdown, Export as PDF, or Download Snapshots (CSV (a .zip of three CSV files), Markdown, PDF, or images). CSV, Markdown and PDF exports need a paid plan; snapshots work on every plan. Buffer's Terms make you responsible for keeping copies of your own content support.buffer.com buffer.com

What happens to your data

The account continues on the Free plan: locked channels stay connected and unlock if you upgrade again, and saved ideas remain. Deleting the account is permanent and removes every account tied to that email; the Terms say you may lose access to your content when an account is terminated.

What you lose

  • Channels beyond three: they are locked (still connected, not usable)
  • Scheduling more than 10 posts per channel
  • Post history older than 30 days in the Sent tab
  • Access for additional users
  • Insights exports to CSV, Markdown and PDF

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billing page

Online, self-serve Essentials and Team plans bought on the web and billed by Buffer. Who can cancel: The account owner (only the owner can open the billing pages).

  1. Click your profile avatar in the bottom left of your dashboard and select Billing
  2. Click the three vertical dots, then select Cancel PlanYou should see: the channels that will lock
  3. Review the channels that will lock; with more than three channels, choose which three stay active on the Free planYou should see: a short survey
  4. Select a reason for leaving, then review your Buffer activity
  5. Click the final confirmation button to complete the cancellation
Confirm it worked
Until the cancellation date, the Billing page shows a banner at the top with Keep My Plan
Access ends
The plan stays active until the end of the current billing period, then the account moves to the Free plan
Notice
Cancel before the renewal date to avoid the next period's charge
Refunds
Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page; otherwise fees are non-refundable
Open the page
Source: support.buffer.com buffer.com support.buffer.com

By email

By email Plans billed by Buffer (not App Store or Google Play subscriptions). Who can cancel: The account owner.

  1. Email hello@buffer.com from the account's email address and ask to cancel the plan, before the renewal date
Access ends
The plan stays active until the end of the current billing period
Notice
The cancellation must be received before the renewal date to avoid the next charge
Refunds
Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page
Source: buffer.com support.buffer.com

Billed by Apple (App Store)

In the billing platform's settings Subscriptions bought in the Buffer iOS app. Who can cancel: The Apple Account holder who bought it. Everything Apple bills, in one place.

  1. On the iPhone or iPad, open Settings and tap your name, then SubscriptionsYou should see: Buffer
  2. Tap Buffer, then tap Cancel Subscription
Confirm it worked
If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled
Access ends
At the end of the current billing cycle
Refunds
Through Apple: use the in-app link bufferapp://refund or Apple's Report a Problem page; Apple only refunds purchases from the last 90 days
Source: support.buffer.com support.apple.com

Billed by Google Play

In the billing platform's settings Subscriptions bought in the Buffer Android app. Who can cancel: The Google account holder who bought it. Everything Google Play bills, in one place.

  1. Go to subscriptions in Google Play (in the Play Store app, under Payments & subscriptions)You should see: Buffer
  2. For Buffer, choose Manage, then Cancel subscriptionYou should see: a confirmation pop-up
  3. Select a reason, then Continue
Access ends
You can keep using the subscription for the time you've already paid
Refunds
Email hello@buffer.com: Buffer can refund the most recent payment directly; older charges may need a refund request through Google Play
Open the page
Source: support.buffer.com support.google.com

Questions people ask

Can I get a refund if I cancel Buffer?

Billing page: Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page; otherwise fees are non-refundable. By email: Refunds within 7 days of starting a monthly plan or 30 days of starting an annual plan, requested with the form on Buffer's Refund policy page. Billed by Apple (App Store): Through Apple: use the in-app link bufferapp://refund or Apple's Report a Problem page; Apple only refunds purchases from the last 90 days.

Source: support.buffer.com support.buffer.com

If I cancel Buffer, when does my access end?

Billing page: The plan stays active until the end of the current billing period, then the account moves to the Free plan. By email: The plan stays active until the end of the current billing period. Billed by Apple (App Store): At the end of the current billing cycle.

Source: support.buffer.com buffer.com support.buffer.com support.buffer.com

How do I cancel Buffer if I pay through Apple or Google Play?

Billed by Apple (App Store): On the iPhone or iPad, open Settings and tap your name, then Subscriptions. Tap Buffer, then tap Cancel Subscription. Billed by Google Play: Go to subscriptions in Google Play (in the Play Store app, under Payments & subscriptions). For Buffer, choose Manage, then Cancel subscription. Select a reason, then Continue.

Source: support.apple.com support.buffer.com support.google.com

How long before renewal do I need to cancel Buffer?

Billing page: Cancel before the renewal date to avoid the next period's charge. By email: The cancellation must be received before the renewal date to avoid the next charge.

Source: buffer.com

What happens to my data when I cancel Buffer?

The account continues on the Free plan: locked channels stay connected and unlock if you upgrade again, and saved ideas remain. Deleting the account is permanent and removes every account tied to that email; the Terms say you may lose access to your content when an account is terminated.

Source: buffer.com support.buffer.com support.buffer.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan keeps up to 3 channels, 10 scheduled posts per channel, 100 ideas and 30 days of post history, for one user; cancelling moves you to it support.buffer.com support.buffer.com
  • Fewer seats Buffer bills per channel: remove paid channels with the Add or Remove Channels button in billing buffer.com support.buffer.com
  • Pay yearly Annual billing gives a 20% discount buffer.com
  • Student or nonprofit price Nonprofit and charity organizations get 50% off paid plans (apply through the nonprofit request form) buffer.com support.buffer.com
  • Discount program Startup program: 50% off any paid plan for the first 12 months for young, small, early-stage companies that have never had a paid Buffer plan support.buffer.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Buffer from public list prices.

Social media scheduler
Best path saves $60 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: Before the final confirmation, the flow shows which channels will lock, asks why you're leaving in a short survey, and shows a summary of your Buffer activity
  • Only the account owner can reach Billing or delete the account
  • Keep My Plan on the Billing page undoes a cancellation before the cancellation date
  • Subscriptions bought in the mobile app can only be cancelled and refunded through Apple or Google
  • A trial with a card on file upgrades to paid at the end; cancel the trial in Billing to avoid the first payment
  • Legacy customers with both a Publish and an Analyze subscription should make sure both are cancelled
  • Deleting the account (Settings, Delete My Buffer Account) is permanent and is not needed to stop billing
  • Cancelling can forfeit an older price: if you come back later, you may pay current pricing

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/buffer.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to cancel your subscription or delete your account Only the account owner can access billing pages or delete accounts. (who can cancel)
  2. How to cancel your subscription or delete your account Click your profile avatar in the bottom left of your dashboard. (where the flow starts)
  3. How to cancel your subscription or delete your account Click the three vertical dots, then select Cancel Plan. (the Cancel Plan step)
  4. How to cancel your subscription or delete your account Review the channels that will lock. (the channel-lock screen)
  5. How to cancel your subscription or delete your account Select a reason from the short survey. (the exit survey)
  6. How to cancel your subscription or delete your account Review your Buffer activity. (the activity summary screen)
  7. How to cancel your subscription or delete your account Click the final confirmation button to complete the cancellation. Your plan will remain active until the end of your current billing period. (the final step and when access ends)
  8. Buffer Terms of Service clicking on the "Cancel Plan" option or by contacting us at: hello@buffer.com (cancelling online or by email)
  9. Buffer Terms of Service Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period. (the cancel deadline)
  10. Buffer Terms of Service and will automatically renew for successive periods (auto-renewal)
  11. Refund policy Within 7 days of starting a subscription (the monthly-plan refund window)
  12. Refund policy Within 30 days of starting a subscription (the annual-plan refund window)
  13. How to cancel your subscription or delete your account From the Billing page, click Keep My Plan in the banner at the top (how to confirm, and undo, a cancellation)
  14. Buffer Terms of Service All fees are in U.S. Dollars and are non-refundable unless otherwise specifically provided for in these Terms. (fees are otherwise non-refundable)
  15. Managing subscriptions from the App or Google Play Store Mobile subscription cancelation and refunds must be done through Apple or Google (the Apple and Google routes)
  16. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps)
  17. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
  18. Managing subscriptions from the App or Google Play Store bufferapp://refund (the in-app refund link)
  19. Managing subscriptions from the App or Google Play Store Apple is only able to provide refunds for purchases made within the last 90 days. (the Apple refund window)
  20. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (the Google Play cancel steps)
  21. Cancel, pause, or change a subscription on Google Play Within the confirmation pop-up, select a reason. Click Continue. (the Google Play confirm step)
  22. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancel takes effect)
  23. Managing subscriptions from the App or Google Play Store Payments & subscriptions (the Google Play menu Buffer names)
  24. How to cancel your subscription or delete your account Once you cancel your subscription, you will still have access to our Free plan. (cancelling moves you to the Free plan)
  25. What happens when you downgrade to the Free plan You're able to connect up to three social channels. (the Free plan's channel limit)
  26. What happens when you downgrade to the Free plan You're able to store up to 10 scheduled posts in each queue at a time. (the Free plan's post limit)
  27. What happens when you downgrade to the Free plan You're able to store up to 100 ideas. (the Free plan's idea limit)
  28. What happens when you downgrade to the Free plan You're able to see 30 days of your post history. (the Free plan's history limit)
  29. Buffer pricing You're billed per channel, so you only pay for the accounts you actually manage. (per-channel billing)
  30. Changing your subscription or billing details To add or remove the number of paid channels from your plan, select the Add or Remove Channels button. (removing paid channels)
  31. Buffer pricing By selecting annual billing, you'll receive a 20% discount. (the annual discount)
  32. Buffer pricing Buffer proudly offers a 50% discount on paid plans for nonprofit and charity organizations. (the nonprofit discount)
  33. Buffer's nonprofit discount 50% discount to nonprofit charity organizations (the nonprofit discount)
  34. Buffer's startup program 50% off any paid Buffer plan for your first 12 months (the startup discount)
  35. Using Insights in Buffer Exporting Insights data as a CSV, Markdown, or PDF file is available on our paid plans. (exports need a paid plan)
  36. Using Insights in Buffer downloads a .zip file containing three separate CSV files (the CSV export format)
  37. Using Insights in Buffer Downloading snapshots is available on all plans, including Free. (snapshots on every plan)
  38. Using Insights in Buffer at the top of the page, near the date range and filter controls (where the Export button is)
  39. Buffer Terms of Service upon termination of your account, you may lose access rights to any User Content you Posted to the Service (keep your own copies of content)
  40. What happens when you downgrade to the Free plan Locked channels remain connected to your account but are not usable (what happens to channels over the limit)
  41. What happens when you downgrade to the Free plan You're not able to have additional users on the Free Plan, just a sole owner/user. (additional users lose access)
  42. How to cancel your subscription or delete your account This is permanent and will delete all accounts associated to this email address (deleting the account is permanent)
  43. Information about free trials your account will be automatically upgraded at the end of your trial and the first payment will be taken (a trial with a card converts to paid)
  44. What happens when you downgrade to the Free plan If you had both a Publish and Analyze subscription prior to downgrading (legacy customers may have two subscriptions)
  45. How to cancel your subscription or delete your account If you have more than three channels connected and cancel your subscription, you can select which channels to keep active on the Free plan. (choosing channels to keep)
  46. Managing subscriptions from the App or Google Play Store Tap Cancel Subscription, which will cancel the subscription at the end of the current billing cycle. (an App Store cancel takes effect at the end of the billing cycle)
  47. Managing subscriptions from the App or Google Play Store If you'd like to request a refund for your Android subscription, please contact our support team at hello@buffer.com (Android refunds are requested from Buffer by email)
  48. Managing subscriptions from the App or Google Play Store We're able to refund your most recent payment directly. For older charges, you may need to request a refund through Google Play's refund help page. (Buffer refunds the latest payment; older charges go through Google Play)
  49. Refund policy To request a refund, just fill in the required details below. (refunds are requested with the form on the Refund policy page)
  50. Buffer Terms of Service If you cancel your subscription you may forego your current price. (cancelling can forfeit an older price)

Not confirmed yet

  • How long Buffer keeps data after an account is closed isn't confirmed: the Data Retention Notice in Buffer's privacy policy couldn't be read in full
  • When the bill drops after removing channels (proration) is not stated
  • No confirmation email after cancelling is documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).