Business software · Marketing and sales

How to cancel Omnisend

Owners and Admins cancel under Store Settings, Pricing and usage, Plan overview: open the three-dot menu and choose Cancel plan. The plan runs to the end of the billing cycle, then drops to Free. SMS credits are a separate subscription. Charges are non-refundable, and uninstalling the Shopify app deletes the account after 16 days.

By Stackcut · Checked against official help pages on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Go to Store Settings in the left sidebar, then open Pricing and usage.
  • When it ends: The paid plan stays active until the end of the current billing cycle, then the account moves to the Free plan and you aren't charged for later periods.
  • Before you go: export Contacts: all contacts, by subscription status, a segment, or a tag. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Contacts: all contacts, by subscription status, a segment, or a tag: Go to Audience, then Export, click New Export, choose the contacts, click Export, then download the file from the Export tab (CSV). Only users with Owner, Admin or Analyst roles can export contacts. Campaigns, reports and automations aren't covered by the export article support.omnisend.com

What happens to your data

On the Free plan, contacts, campaigns and reports stay read-only. If nobody logs in for three months or more, the account is treated as inactive and permanently deleted with all its data, after warning emails 15 and 5 days before. A $50 freeze keeps the account and data for up to 12 months.

What you lose

  • Automation workflows with multiple steps, A/B testing, advanced segmentation and SMS
  • Sending above the Free plan limit of 500 emails a month to 250 contacts
  • Everything, if the account is deleted: deletion permanently removes all data

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel the plan in Omnisend

Online, self-serve Paid Omnisend plans (Standard, Pro), billed to a card by Omnisend. Who can cancel: The account Owner or an Admin; Managers and Analysts don't have permission to manage billing.

  1. Go to Store Settings in the left sidebar, then open Pricing and usageYou should see: Plan overview tab
  2. Open the Plan overview tab and click the three-dot menuYou should see: Cancel plan
  3. Select Cancel plan, then confirm your selection
Access ends
The paid plan stays active until the end of the current billing cycle, then the account moves to the Free plan and you aren't charged for later periods
Notice
Cancel before the next payment date, or the subscription renews automatically
Refunds
Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded
Fees
Omnisend may charge an account reactivation fee if a cancelled account needs to be reactivated
Source: support.omnisend.com omnisend.com support.omnisend.com support.omnisend.com

SMS credits subscription

Online, self-serve SMS credit subscriptions, which are billed separately from the main plan. Who can cancel: The account Owner or an Admin.

  1. Go to Store Settings, then Pricing and usage, then the SMS credits tabYou should see: Change SMS subscription
  2. Click Change SMS subscription, then Cancel Subscription
Refunds
Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded
Source: support.omnisend.com omnisend.com support.omnisend.com

Shopify stores: uninstalling the app

Online, self-serve Stores connected to Omnisend through the Shopify app. Omnisend's pricing help says it charges your card directly. Who can cancel: Someone with access to the store's Shopify admin.

  1. Export your contacts first, because uninstalling leads to account deletion
  2. In the Shopify admin, uninstall the Omnisend app
Confirm it worked
Omnisend sends deletion warning emails 10 days and 3 days before the account is deleted
Access ends
Disconnecting from Shopify cancels the paid plan automatically; the account is deleted 16 days after uninstalling. To resume instead, go to Store Settings, Pricing and usage and click Resume
Refunds
Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded
Source: support.omnisend.com support.omnisend.com omnisend.com support.omnisend.com

Ask Omnisend support

Through chat Any paid plan, when you can't use the settings. Who can cancel: The account holder.

  1. Contact Omnisend's support team (the in-app chat is one way) and ask them to cancel the subscription before the next payment date
Access ends
The end of the current billing period
Notice
Before the next payment date
Refunds
Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded
Source: omnisend.com support.omnisend.com

Questions people ask

Can I get a refund if I cancel Omnisend?

Cancel the plan in Omnisend: Charges are non-refundable. The refund policy allows exceptions: the last cycle's charge if the account went unused, last month's charge if a cancellation failed, or a refund for a system malfunction. Unused plan features aren't refunded.

Source: support.omnisend.com omnisend.com

If I cancel Omnisend, when does my access end?

Cancel the plan in Omnisend: The paid plan stays active until the end of the current billing cycle, then the account moves to the Free plan and you aren't charged for later periods. Shopify stores: uninstalling the app: Disconnecting from Shopify cancels the paid plan automatically; the account is deleted 16 days after uninstalling. To resume instead, go to Store Settings, Pricing and usage and click Resume. Ask Omnisend support: The end of the current billing period.

Source: support.omnisend.com omnisend.com support.omnisend.com support.omnisend.com

Is there a fee to cancel Omnisend?

Cancel the plan in Omnisend: Omnisend may charge an account reactivation fee if a cancelled account needs to be reactivated.

Source: omnisend.com

Can I pause Omnisend instead of cancelling?

Freeze instead of cancelling: choose Keep your data for 12 months in the Plan overview three-dot menu. A one-time $50 fee is charged immediately; paid access runs to the end of the cycle, then the account and data are kept for up to 12 months. Allowed once every 12 months.

Source: support.omnisend.com

How long before renewal do I need to cancel Omnisend?

Cancel the plan in Omnisend: Cancel before the next payment date, or the subscription renews automatically. Ask Omnisend support: Before the next payment date.

Source: omnisend.com

What happens to my data when I cancel Omnisend?

On the Free plan, contacts, campaigns and reports stay read-only. If nobody logs in for three months or more, the account is treated as inactive and permanently deleted with all its data, after warning emails 15 and 5 days before. A $50 freeze keeps the account and data for up to 12 months.

Source: omnisend.com support.omnisend.com support.omnisend.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Cancelling moves you to the Free plan: up to 500 emails a month to 250 unique contacts, with contacts, campaigns and reports kept read-only support.omnisend.com support.omnisend.com
  • Cheaper plan Downgrade to a lower tier that fits your billable contact count. It takes effect immediately and restarts the 30-day billing cycle; there is no refund, and overpayments are credited to the next invoice support.omnisend.com
  • Pause Freeze instead of cancelling: choose Keep your data for 12 months in the Plan overview three-dot menu. A one-time $50 fee is charged immediately; paid access runs to the end of the cycle, then the account and data are kept for up to 12 months. Allowed once every 12 months support.omnisend.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The Plan overview three-dot menu offers Keep your data for 12 months (a $50 freeze) next to Cancel plan; no other retention offer is documented
  • Only the Owner or an Admin can cancel; Managers and Analysts must ask them
  • SMS credits are a separate subscription: cancel them in the SMS credits tab as well
  • Uninstalling the Shopify app cancels the plan and deletes the account after 16 days, so export contacts first
  • Excluding contacts from campaigns doesn't lower the billable contact count
  • To delete the account right away, email Omnisend support with the account name and store URL; it's processed within 48 hours and can't be undone
  • Free accounts unused for three months are deleted with their data

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/omnisend.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Downgrade, Cancel, or Freeze Your Omnisend Subscription Go to Store Settings in the left sidebar (where cancelling starts)
  2. Downgrade, Cancel, or Freeze Your Omnisend Subscription Pricing and usage (menu name)
  3. Downgrade, Cancel, or Freeze Your Omnisend Subscription Plan overview tab (menu name)
  4. Downgrade, Cancel, or Freeze Your Omnisend Subscription Cancel plan. (the cancel option in the three-dot menu)
  5. Downgrade, Cancel, or Freeze Your Omnisend Subscription Contacts, campaigns, and reports remain accessible in read-only mode on the Free plan. (what stays after cancelling)
  6. Downgrade, Cancel, or Freeze Your Omnisend Subscription When you cancel, your paid subscription remains active until the end of your current billing cycle. (when access ends)
  7. Downgrade, Cancel, or Freeze Your Omnisend Subscription don't have permission to manage billing (who can cancel)
  8. Downgrade, Cancel, or Freeze Your Omnisend Subscription Automation workflows with multiple steps, A/B testing, advanced segmentation, and SMS become unavailable. (features lost on the Free plan)
  9. Downgrade, Cancel, or Freeze Your Omnisend Subscription Disconnecting Omnisend from Shopify automatically cancels your paid plan. (the Shopify route cancels the plan)
  10. Downgrade, Cancel, or Freeze Your Omnisend Subscription one-time $50 fee. (fee for keeping data)
  11. Downgrade, Cancel, or Freeze Your Omnisend Subscription Keep your data for 12 months (the keep-your-data option)
  12. Omnisend Terms Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods. (no charge after the current period)
  13. Omnisend Terms before the next payment date or your subscription will automatically renew (the cancellation deadline)
  14. Omnisend Terms Charges paid by Customer are non-refundable. (refunds)
  15. Omnisend Terms Omnisend may charge an account reactivation fee should an account need to be reactivated by a Customer (reactivation fee)
  16. Omnisend Terms permanently delete the account and all the data associated with it. (inactive accounts are deleted with their data)
  17. Omnisend Pricing Plans 2026 Send up to 500 emails/month to a maximum of 250 unique contacts. (free plan limits)
  18. Connect Your Shopify Store to Omnisend Uninstalling the Omnisend app from Shopify triggers account deletion after 16 days. (uninstalling deletes the account)
  19. Export Contacts to a File Only users with Owner, Admin, or Analyst roles can export contacts. (who can export)
  20. Export Contacts to a File The exported file is in CSV format. (the file format)
  21. Export Contacts to a File proceed to the Audience → Export page → click New Export. (where the export starts)
  22. Downgrade, Cancel, or Freeze Your Omnisend Subscription Ask an Owner or Admin to change your subscription or upgrade your role. (only Owners and Admins manage billing)
  23. Downgrade, Cancel, or Freeze Your Omnisend Subscription SMS subscriptions are separate: (SMS credits are a separate subscription)
  24. Downgrade, Cancel, or Freeze Your Omnisend Subscription To cancel SMS credits, go to Store Settings → Pricing and usage → SMS credits tab → (where SMS credits are cancelled)
  25. Downgrade, Cancel, or Freeze Your Omnisend Subscription Change SMS subscription → Cancel Subscription. (the SMS cancel buttons)
  26. Downgrade, Cancel, or Freeze Your Omnisend Subscription It charges a one-time $50 fee immediately, keeps your paid-plan access until the end of the current billing cycle, (when the freeze fee is charged)
  27. Downgrade, Cancel, or Freeze Your Omnisend Subscription Preserves your account and data for up to 12 months (how long a freeze keeps data)
  28. Downgrade, Cancel, or Freeze Your Omnisend Subscription You can freeze your account only once every 12 months (the freeze limit)
  29. Downgrade, Cancel, or Freeze Your Omnisend Subscription When you downgrade, the change takes effect immediately, and your billing cycle restarts for another 30 days. (downgrade timing)
  30. Downgrade, Cancel, or Freeze Your Omnisend Subscription You can only downgrade to a tier that accommodates your current billable contact count. (downgrade limit)
  31. Downgrade, Cancel, or Freeze Your Omnisend Subscription When you downgrade, no refund is issued. (no refund on downgrade)
  32. Downgrade, Cancel, or Freeze Your Omnisend Subscription credited toward your next invoice – not refunded. (overpayments become credit)
  33. Downgrade, Cancel, or Freeze Your Omnisend Subscription If you do not log in to your account for three (3) months or more (the inactivity rule)
  34. Downgrade, Cancel, or Freeze Your Omnisend Subscription and it will be permanently deleted with all the data associated with it. (inactive accounts are deleted)
  35. Downgrade, Cancel, or Freeze Your Omnisend Subscription 15 days before deletion and 5 days before deletion. (inactivity deletion warnings)
  36. Downgrade, Cancel, or Freeze Your Omnisend Subscription Shopify's data deletion policy will trigger automatic account deletion in 16 days. (Shopify disconnection leads to deletion)
  37. Downgrade, Cancel, or Freeze Your Omnisend Subscription To resume your plan, go to Store Settings → Pricing and usage and click Resume. (resuming after Shopify disconnection)
  38. Downgrade, Cancel, or Freeze Your Omnisend Subscription Deleting your account permanently removes all data. (account deletion is permanent)
  39. Downgrade, Cancel, or Freeze Your Omnisend Subscription Omnisend will process your request within 48 hours and notify you when deletion is complete. (deletion by email takes up to 48 hours)
  40. Omnisend Terms You may cancel your subscription at any time by logging into your account or by contacting our support team (cancel in the account or through support)
  41. Omnisend Refund Policy Nevertheless, there are a few occasions when we might consider providing a refund. (refund exceptions exist)
  42. Omnisend Refund Policy In such cases, the customer may be eligible for a refund for the last billing cycle only. (refund for an unused last cycle)
  43. Omnisend Refund Policy A refund for last month's charge will be issued in this instance. (refund when a cancellation failed)
  44. Omnisend Refund Policy we are not able to refund unused features that come with your plan package. (unused features aren't refunded)
  45. Omnisend Pricing Plans 2026 Currently, we accept card payments via self-service only. (Omnisend bills cards directly)
  46. Connect Your Shopify Store to Omnisend You'll receive email warnings at 10 days and 3 days before deletion. (Shopify uninstall deletion warnings)
  47. Downgrade, Cancel, or Freeze Your Omnisend Subscription Excluding contacts from campaigns does not reduce your billable count. (excluded contacts still count)
  48. Omnisend Refund Policy in the in-app chat (support is reachable by in-app chat)
  49. Omnisend Pricing Plans 2026 Omnisend is charging your card in USD. (Omnisend charges the card directly)

Not confirmed yet

  • Omnisend's help doesn't show the confirmation screen or email after Cancel plan
  • When an SMS credits cancellation takes effect isn't stated in the help article
  • Exports of reports, automations and templates aren't covered; Omnisend's export article covers contacts only
  • Startup, nonprofit or education discounts aren't listed in Omnisend's pricing help
  • Omnisend's help doesn't mention buying plans through Apple or Google; its pricing article says card payments are self-service only

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).