Business software · Marketing and sales

How to cancel lemlist

A team Admin opens Settings, Billing & Users, clicks Manage in Subscription, then Cancel on the current plan. It runs to the billing cycle's end, then drops to Freemium (no sending); data is kept. Add-ons and Lead Finder cancel separately; the Terms refund nothing for a period already begun.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Log in, click your profile in the bottom-left corner and select Settings.
  • When it ends: At the end of the current billing cycle (a monthly plan cancelled on day 10 keeps access until day 30); on that day the account moves to the free Freemium plan.
  • Before you go: export Each campaign's leads, including your custom variables. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Each campaign's leads, including your custom variables: Go to Campaigns and open the campaign, open the Leads list tab, tick the top checkbox to select all leads, then click Export as .CSV in the bulk actions bar (CSV) help.lemlist.com
  • Lead lists and email templates, before deleting the account: Export lead lists as CSV and save your email templates before asking for deletion (CSV). Deletion is irreversible help.lemlist.com

What happens to your data

Indefinitely: lemlist doesn't automatically delete data from cancelled accounts. Deleting the account (after cancelling, by request to lemlist's privacy team) erases all data within 7 days.

What you lose

  • Sending: Freemium can't launch or send campaigns
  • Integrations stay configured but inactive until you reactivate

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Paid plan

Online, self-serve lemlist paid plans managed in Billing & Users. Who can cancel: A team Admin.

  1. Log in, click your profile in the bottom-left corner and select SettingsYou should see: Team settings
  2. In Team settings, select Billing & Users, then click Manage in the Subscription section for your current planYou should see: the plan selection window
  3. Click Cancel on your current plan
  4. Confirm the cancellation when prompted; the feedback question is optionalYou should see: a confirmation message showing the date when your subscription ends and your account moves to the free plan
Confirm it worked
A confirmation message showing the date your subscription ends and the account moves to the free plan
Access ends
At the end of the current billing cycle (a monthly plan cancelled on day 10 keeps access until day 30); on that day the account moves to the free Freemium plan
Refunds
The Terms say lemlist won't refund unused fees for a month or year already begun, even prorated. If you were charged incorrectly, contact lemlist with the invoice number and the billing team reviews it
Fees
The Terms describe paid plans as a fixed-term commitment (generally 12 months) with a Minimum Annual Fee that, unless otherwise stated, is non-cancelable and non-refundable
Source: help.lemlist.com lemlist.com

Add-ons

Online, self-serve WhatsApp add-on, additional email slots and the Enrichment add-on. Who can cancel: A workspace member with admin or billing access.

  1. WhatsApp: in Settings, Billing & Users, Products tab, click Manage next to Add WhatsApp in your campaigns; unassign any WhatsApp seats, reduce the seats to 0 with the minus button and click Cancel subscription
  2. Additional email slots: in Billing & Users, Products tab, click Manage next to Additional emails slots, reduce the number to 0 and click Confirm
  3. Enrichment add-on: open the credits panel in the bottom-left corner, click Buy more credits, then Cancel add-on in the Enrichment add-on window
Access ends
An add-on subscription is cancelled only when its seat count reaches 0. Enrichment add-on: you keep its credits until your next anniversary date, when they expire
Refunds
Any unused amount usually becomes prorated credit on a future invoice rather than a refund
Source: help.lemlist.com help.lemlist.com

Lead Finder subscription

Written notice lemlist's Lead Finder service, a separate monthly subscription. Who can cancel: The customer, by written notice to lemlist.

  1. At least one day before the monthly renewal date, send lemlist a written notice of non-renewal for Lead Finder with acknowledgment of receipt (for example a registered letter to lempire SAS, 128 rue La Boétie, 75008 Paris, the address in the Terms)
  2. Keep the acknowledgment of receipt as proof of the notice
Confirm it worked
The acknowledgment of receipt of your notice
Access ends
At the end of the current one-month period
Notice
Written notice of non-renewal, with acknowledgment of receipt, at least one day before the renewal date
Source: lemlist.com

Business contract

Through sales Enterprise plans, billed monthly, quarterly or annually by wire transfer, SEPA or card. Who can cancel: The customer, with lemlist.

  1. Contact lemlist about ending the Enterprise contract; the contract is fixed for one year even when billing is monthly or quarterly
Refunds
Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable
Fees
You stay committed for the one-year contract even on monthly or quarterly billing
Source: help.lemlist.com lemlist.com

Questions people ask

Can I get a refund if I cancel lemlist?

Paid plan: The Terms say lemlist won't refund unused fees for a month or year already begun, even prorated. If you were charged incorrectly, contact lemlist with the invoice number and the billing team reviews it. Add-ons: Any unused amount usually becomes prorated credit on a future invoice rather than a refund. Business contract: Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable.

Source: lemlist.com help.lemlist.com help.lemlist.com

If I cancel lemlist, when does my access end?

Paid plan: At the end of the current billing cycle (a monthly plan cancelled on day 10 keeps access until day 30); on that day the account moves to the free Freemium plan. Add-ons: An add-on subscription is cancelled only when its seat count reaches 0. Enrichment add-on: you keep its credits until your next anniversary date, when they expire. Lead Finder subscription: At the end of the current one-month period.

Source: help.lemlist.com help.lemlist.com lemlist.com

Is there a fee to cancel lemlist?

Paid plan: The Terms describe paid plans as a fixed-term commitment (generally 12 months) with a Minimum Annual Fee that, unless otherwise stated, is non-cancelable and non-refundable. Business contract: You stay committed for the one-year contract even on monthly or quarterly billing.

Source: lemlist.com help.lemlist.com

How long before renewal do I need to cancel lemlist?

Lead Finder subscription: Written notice of non-renewal, with acknowledgment of receipt, at least one day before the renewal date.

Source: lemlist.com

What happens to my data when I cancel lemlist?

Indefinitely: lemlist doesn't automatically delete data from cancelled accounts. Deleting the account (after cancelling, by request to lemlist's privacy team) erases all data within 7 days.

Source: help.lemlist.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Cancelled paid accounts revert to Freemium automatically: lead management and app navigation (campaigns, reports, leads, settings, tasks: view and prep) stay available, but you can't launch or send campaigns help.lemlist.com
  • Fewer seats In Settings, Billing & Users, click Manage in the Subscription section, enter the new number of seats and click Update. Seat downgrades apply at the end of the current billing period, with no pro-rata refund help.lemlist.com
  • Cheaper plan Move to a lower Email tier in Billing & Users (Manage in the Subscription section); it takes effect only at the end of the current billing period, with no prorated refund during the cycle help.lemlist.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to lemlist from public list prices.

Cold email outreach
Best path saves $430 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: After confirming, lemlist may ask for feedback; it's optional
  • Only an Admin can cancel the plan: check your role under Settings, Team
  • Add-ons (WhatsApp, additional email slots, Enrichment) are cancelled separately
  • Lead Finder is a separate monthly subscription: under the Terms it stops only with written notice of non-renewal, with acknowledgment of receipt, at least one day before renewal
  • Cancelling isn't deleting: data is kept indefinitely on the free plan. Deleting means cancelling first, then asking lemlist's privacy team; it's irreversible
  • The Terms refund nothing for a month or year already begun, so time the cancellation before the next renewal
  • You can reactivate any time before the billing period ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/lemlist.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to cancel your subscription Verify you're logged in as an Admin by going to Settings → Team. (who can cancel)
  2. How to cancel your subscription Log into your lemlist account, click your profile in the bottom-left corner, then select Settings. (where cancelling starts)
  3. How to cancel your subscription In Team settings, select Billing & Users, then click Manage in the Subscription section for your current lemlist plan. (the Manage step)
  4. How to cancel your subscription In the plan selection window, click Cancel on your current plan. (the Cancel button)
  5. How to cancel your subscription You may be asked to provide feedback. This is optional but helps us improve. (the optional feedback step)
  6. How to cancel your subscription You'll see a confirmation message showing the date when your subscription ends and your account moves to the free plan. (the confirmation)
  7. How to cancel your subscription Your subscription will not renew at the end of the current billing cycle. (when cancelling takes effect)
  8. How to cancel your subscription If you're on a monthly plan and cancel on day 10, you still have access until day 30. (access until the cycle ends)
  9. How to cancel your subscription On the day your billing cycle ends, your account automatically moves to a free plan (the move to the free plan)
  10. lemlist Terms & Conditions Paid plans have a fixed-term commitment (generally set to 12 months) (the commitment in the Terms)
  11. lemlist Terms & Conditions The Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever. (the Minimum Annual Fee isn't refundable)
  12. lemlist Terms & Conditions will not refund any unused fees paid for a month or year already begun, even on a prorated basis (no refunds for a period already begun)
  13. How to cancel your WhatsApp add-on or additional email slots You should have admin or billing access in the workspace. (who can cancel add-ons)
  14. How to cancel your WhatsApp add-on or additional email slots If any WhatsApp seats are still assigned, unassign them first. (unassign WhatsApp seats first)
  15. How to cancel your WhatsApp add-on or additional email slots In the WhatsApp seats window, click the minus button until the number of WhatsApp seats is 0, then click Cancel subscription. (cancelling the WhatsApp add-on)
  16. How to cancel your WhatsApp add-on or additional email slots If you want to remove them completely, keep decreasing the number until it reaches 0, then click Confirm. (removing additional email slots)
  17. How to cancel your WhatsApp add-on or additional email slots the subscription is canceled only when the seat count is reduced to 0 (when an add-on is cancelled)
  18. How to cancel your WhatsApp add-on or additional email slots Any unused amount is typically handled as prorated credit on a future invoice rather than a refund. (add-on credits, not refunds)
  19. How to cancel your subscription To cancel it, open the credits panel in the bottom-left corner, click Buy more credits, then click Cancel add-on in the Enrichment add-on window. (cancelling the Enrichment add-on)
  20. Enterprise plan: wire transfer, SEPA, and flexible billing options Even when billing is monthly or quarterly, the contract itself is fixed for one year (the Enterprise one-year contract)
  21. Freemium plan: what's included and how it works revert to Freemium (cancelled paid users move to Freemium)
  22. Freemium plan: what's included and how it works Lead management and app navigation: campaigns, reports, leads, settings, tasks (view and prep) (what Freemium keeps)
  23. Freemium plan: what's included and how it works Launching/sending campaigns from lemlist (what Freemium can't do)
  24. How to remove seats from your plan In Team settings, open Billing & Users, then click Manage in the Subscription section. (where seats are changed)
  25. How to remove seats from your plan Enter the new number of seats and click Update. (reducing seats)
  26. How to remove seats from your plan Seat downgrades apply at the end of the current billing period (when seat reductions apply)
  27. How to remove seats from your plan No pro-rata refund is issued (no refund for removed seats)
  28. How to change your plan The downgrade takes effect only at the end of the current billing period. (when a downgrade applies)
  29. How to change your plan No prorated refund or adjustment is applied during the current cycle (no mid-cycle refund on downgrade)
  30. Export a list of leads Go to Campaigns and select the campaign you want to export leads from. (where lead export starts)
  31. Export a list of leads Open the Leads list tab, use the top checkbox to select all leads (selecting leads)
  32. Export a list of leads Click Export as .CSV in the bulk actions bar. (the export button and format)
  33. Export a list of leads Any custom variables you've created (custom variables are exported)
  34. Understand cancellation, data retention, and account deletion in lemlist Export lead lists as CSV and save email templates before taking action (export before deleting)
  35. Understand cancellation, data retention, and account deletion in lemlist Permanently deletes your account and all associated data (what deletion does)
  36. Understand cancellation, data retention, and account deletion in lemlist Indefinitely. lemlist does not automatically delete data from canceled accounts. (data kept after cancelling)
  37. Understand cancellation, data retention, and account deletion in lemlist Your account will be blocked and anonymized, and all data will be permanently deleted within 7 days (deletion timing)
  38. Understand cancellation, data retention, and account deletion in lemlist Integrations remain configured but inactive. When you reactivate, they'll work again without reconfiguration. (integrations after cancelling)
  39. How to cancel your subscription You can reactivate your subscription anytime before the billing period ends (reactivating before the period ends)
  40. How to cancel your subscription Our billing team will review and issue a refund if applicable. (refunds for incorrect charges)
  41. lemlist Terms & Conditions You may terminate your paid plan at any time. (you can end a paid plan at any time)
  42. lemlist Terms & Conditions automatically renew for successive one (1)-month periods unless either Party provides written notice of non-renewal, with acknowledgment of receipt, at least one (1) day prior to the applicable renewal date. (Lead Finder renews monthly; non-renewal needs written notice with acknowledgment of receipt)
  43. lemlist Terms & Conditions The Lead Finder subscription is entered into for an initial term of one (1) month (Lead Finder is its own monthly subscription)
  44. lemlist Terms & Conditions lempire SAS 128 rue La Boétie, 75008 Paris (the company address given in the Terms)
  45. How to cancel your subscription You keep your credits until your next anniversary date. On that date, the credits that came from the add-on expire. (Enrichment add-on credits after cancelling)

Not confirmed yet

  • The Terms describe paid plans as a 12-month fixed-term commitment with a non-refundable Minimum Annual Fee, while the help center describes monthly plans that stop at the end of the billing cycle; which applies to a given self-serve plan isn't stated
  • How to end an Enterprise contract (notice period, contact) is not documented
  • The privacy team's email address for account deletion is hidden by email obfuscation on the help page, so it isn't given here
  • The Terms don't name an address or email for Lead Finder notices, and no in-app way to stop Lead Finder is documented; the packet points to the company address shown in the Terms

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).