How to cancel ManyChat

Before you cancel

Export first

• Responses to a Data Collection question in a message block: Click the Respondents button in the message block (or Show Responses in its overview), then choose Export .csv in the upper right corner (CSV). The article doesn't say which plans or roles can export help.manychat.com
• Contact fields, written row by row to a Google Sheet through an automation: Build an automation whose first message is an Insert row action for Google Sheets, set it live, then send it as a broadcast (Rows in a Google Sheet). You can trigger only 250 requests to Google Sheets in 100 seconds, so about 250 contacts per 100 seconds help.manychat.com
• Full contact data for all contacts: Send the Full Contact Data variable to your own server with an External Request action; the article says this needs programming skills (JSON). Needs your own server to receive the data help.manychat.com

What happens to your data

Cancelling the subscription keeps your data and contacts. Deleting or closing the account is different: the terms say data can't be recovered once the account is terminated. Accounts unused for 18 months are treated as inactive, owners are emailed 30 and 3 days before closure, and data is deleted within 90 days of closure.

What you lose

• Pro features: the content in your automations stays, but all Pro features stop working once you cancel
• Anything beyond the Free plan limits (25 active contacts a month, 1 user, 2 channels, 4 live automations)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Free plan: up to 25 active contacts a month, 1 user, up to 2 channels and up to 4 live automations help.manychat.com
• Cheaper plan Monthly plans can be downgraded, and the change takes effect at the next billing period. Annual plans can't be downgraded until the annual term ends manychat.com
• Pay yearly Annual billing is discounted: Essential is $168 billed annually (18% off) and Pro is $348 billed annually (25% off). An annual plan can't switch to monthly or be downgraded until its term ends, and contact overages on annual plans are still billed monthly manychat.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Before the final Cancel My Subscription button, the flow requires a reason for cancelling and a short description. No discount offer is documented
• Cancelling isn't available in the Manychat mobile app; plan management is desktop-only
• Cancelling stops renewal, but if the next invoice was already generated, it can still be charged and only the following month is stopped
• Cancelling the subscription is not deleting the account: account deletion makes data unrecoverable
• If you can't log in, the help article's route is a Support Team ticket requesting cancellation
• Refunds are requested through the Submit a request form, not the cancel flow

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/manychat.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to cancel your Manychat subscription You will continue to have access to all Pro features until the end of the current billing cycle. (access continues until the end of the billing cycle)
2. How to cancel your Manychat subscription Do not worry; you won't be charged for it again. (no further charges after cancelling)
3. How to cancel your Manychat subscription cancelling the subscription will only prevent renewal for the following month, not the current one. (an invoice already generated still runs)
4. How to cancel your Manychat subscription The status will become Pending cancellation, and it will be canceled completely at the end of your billing period. (the Pending cancellation status and when the subscription ends)
5. How to cancel your Manychat subscription Cancel Subscription (the button that starts the cancel flow on the Billing page)
6. How to cancel your Manychat subscription Cancel My Subscription (the final confirm button)
7. How to cancel your Manychat subscription submit a ticket to the Support Team and request account cancellation (cancelling when you can't log in)
8. Manychat refund policy If you cancel your subscription within the first 30 days of purchase. (the refund window)
9. Manychat refund policy The money will be automatically returned to your card within 10 working days. (how long a refund takes)
10. Manychat refund policy We reserve the right to deny a refund for any reason, in our sole discretion. (refunds are discretionary)
11. Billing FAQ Don’t worry, you won’t lose any data or contacts if you cancel your Pro subscription. (data and contacts are kept after cancelling)
12. Billing FAQ The content in your automations will remain intact, but all Pro features will stop working once you cancel. (what stops after cancelling)
13. Data Retention for inactive accounts accounts that haven't been accessed or used for a period of 18 months are considered inactive. (when an account counts as inactive)
14. Data Retention for inactive accounts The account and all associated data will be permanently deleted within 90 days after the closure. (when inactive data is deleted)
15. Manychat pricing When you downgrade plans, it will take effect at your next billing period for monthly subscriptions. (monthly downgrades take effect at the next billing period)
16. Manychat pricing Annual plans cannot be downgraded until the current annual term ends. (annual plans can't be downgraded mid-term)
17. Manychat pricing If you're on an annual plan, you cannot switch to a monthly plan until the annual term has ended. (annual plans can't switch to monthly mid-term)
18. Manychat pricing $168 billed annually (18% off) (the Essential annual discount)
19. Manychat pricing $348 billed annually (25% off) (the Pro annual discount)
20. Free plan includes up to 25 Active Contacts per month (the Free plan contact limit)
21. Free plan The Free plan allows you to have 1 user in the account (the Free plan user limit)
22. Free plan You can also have up to 4 live automations at the same time. (the Free plan automation limit)
23. How to export contacts' data Export .csv (the CSV export button for Data Collection responses)
24. How to export contacts' data You can trigger only 250 requests to Google Sheets in 100 seconds, (the Google Sheets export limit)
25. How to start or renew your subscription Once your 14 days are over, your subscription renews automatically unless you cancel. (subscriptions renew automatically unless cancelled)
26. How to start or renew your subscription ask the account Owner or an Admin to give you billing access. (who can manage billing)
27. How to cancel your Manychat subscription Please note that you can only cancel your subscription on the website; this option is not available through the mobile app. (cancelling is web-only)
28. How to cancel your Manychat subscription On the next screen, you must choose a reason for cancellation, provide a short description, and click Next. (the required reason and description step)
29. How to cancel your Manychat subscription please ask the Manychat account Owner or an Admin to grant you billing permissions. (who can cancel)
30. How to cancel your Manychat subscription If you change your mind, you can get back to Pro by clicking the green Return to Pro button in the billing settings (undoing a pending cancellation)
31. Manychat refund policy if you couldn't use Manychat due to technical problems on our end (the technical-problems refund condition)
32. Manychat refund policy If you think you qualify for a refund, you can submit your request via the (how to request a refund)
33. How to start or renew your subscription Plan management is only available on desktop, and not in the mobile app. (plans are managed on desktop only)
34. Manychat Terms of Service Your data cannot be recovered once your Account is terminated or canceled. (account deletion makes data unrecoverable)
35. Free plan You can connect up to 2 channels, choosing from: (the Free plan channel limit)
36. Manychat pricing On annual plans, Active Contacts are still calculated monthly, and any overages are billed monthly, too. (annual-plan overages are billed monthly)
37. How to export contacts' data Find the Respondents button in the message block or the Show Responses button in its overview. (where Data Collection responses are exported)
38. How to export contacts' data need programming skills to set it up (the External Request export needs programming)
39. Billing FAQ Our Elite plan is best for users who are looking for dedicated 1:1 guidance from a Customer Success Manager. (the Elite plan exists, sold through a form)

Not confirmed yet

• The help center's Billing FAQ still says the Pro plan can only be billed monthly, while the pricing page sells annual plans; Manychat's help pages don't say how cancelling or refunds work for an annual plan before its term ends
• The cancellation steps are written for the Pro plan; Essential, Business and Advanced aren't documented separately
• How the Elite plan (applied for through a form, with a Customer Success Manager) is cancelled isn't documented on Manychat's help pages
• Manychat's help pages don't mention buying a plan through the Apple App Store or Google Play; plan management is described as desktop-only
• What the Support Team sends back after a cancellation request from someone who can't log in isn't documented
• Pause options and student or nonprofit discounts aren't documented on Manychat's pricing or help pages

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).