Business software · Marketing and sales

How to cancel Lusha

Only an account admin can cancel: Account & Settings, Payment & Subscription, Cancel Plan. Cancel at least 14 days before renewal. Access and credits last until the cycle ends, then the account drops to Free and stored credits reset. Export lists first: CSV export is a paid feature. Scale plans cancel through the account manager.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Lusha's cancel page

The short answer

  • Where: Log in to the Lusha dashboard, click your name in the left navigation, then go to Account & Settings and open Payment & Subscription (docs.lusha.com).
  • When it ends: At the end of the current billing cycle; credits stay available until then, and the account then moves to the Free plan.
  • Before you go: export Your lists (Lusha tables). What to save
  • Want to keep it for less? Pause and more. Options

Before you cancel

Export first

  • Your lists (Lusha tables): Export each list to CSV before the cancellation date, while the account is still on a paid plan (CSV). CSV export is a paid feature, so it needs a paid plan lusha.com

What happens to your data

Data collected on a paid plan stays accessible on the free account. Deleting the account removes the account and its data for good: cancel first, then ask Support once on the free plan. No retention period after deletion is stated.

What you lose

  • Remaining credits: all remaining credits are lost when a subscription is cancelled, and stored credits reset on Free
  • CSV export, which is a paid feature
  • Paid plan features and seats beyond the Free plan's one seat

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve paid plan

Online, self-serve Self-serve paid plans managed in Account & Settings (not Scale). Who can cancel: An account admin.

  1. Log in to the Lusha dashboard, click your name in the left navigation, then go to Account & Settings and open Payment & SubscriptionYou should see: The Payment & Subscription tab
  2. Click Cancel PlanYou should see: Continue cancel
  3. Click Continue cancel. The next screen offers a 1- or 2-month freeze (monthly plans); skip it to keep cancellingYou should see: Cancel Subscription
  4. Click Cancel SubscriptionYou should see: a cancellation reason screen
  5. Select a reason and click SubmitYou should see: your plan expiry date under Subscriptions in the Payment & Subscription tab
Confirm it worked
The plan expiry date appears under Subscriptions in the Payment & Subscription tab after you submit
Access ends
At the end of the current billing cycle; credits stay available until then, and the account then moves to the Free plan
Notice
Submit the cancellation at least 14 days before the renewal date; the terms say the cancellation process may take a few days
Refunds
The terms say all payments are non-refundable, with prorated refunds only in narrow cases such as the platform being unavailable or an uncured breach by Lusha. If a refund is pending, don't use credits: that cancels the refund
Fees
The terms say the customer must pay the entire amount for the Term
Open the page
Source: docs.lusha.com lusha.com lusha.com lusha.com docs.lusha.com

Scale and contract plans

Through sales Scale plans, which are sold through Lusha's sales team (the FAQ says teams over 25 seats or with custom needs move to Scale). Who can cancel: The customer, through its Lusha Account Manager.

  1. Contact your Lusha Account Manager and ask to cancel the Scale plan
Confirm it worked
The Account Manager's confirmation; the help pages don't name another confirmation
Access ends
At the end of the subscription term
Fees
The terms say the customer must pay the entire amount for the Term
Source: lusha.com lusha.com docs.lusha.com

Questions people ask

Can I get a refund if I cancel Lusha?

Self-serve paid plan: The terms say all payments are non-refundable, with prorated refunds only in narrow cases such as the platform being unavailable or an uncured breach by Lusha. If a refund is pending, don't use credits: that cancels the refund.

Source: lusha.com docs.lusha.com

If I cancel Lusha, when does my access end?

Self-serve paid plan: At the end of the current billing cycle; credits stay available until then, and the account then moves to the Free plan. Scale and contract plans: At the end of the subscription term.

Source: lusha.com docs.lusha.com lusha.com docs.lusha.com lusha.com

Is there a fee to cancel Lusha?

Self-serve paid plan: The terms say the customer must pay the entire amount for the Term.

Source: lusha.com

Can I pause Lusha instead of cancelling?

Freeze a monthly plan for 1 or 2 months, up to twice a year with a 3-month gap, from the cancel flow; it needs admin access, pauses billing and new credits, and keeps your account and data.

Source: docs.lusha.com

How long before renewal do I need to cancel Lusha?

Self-serve paid plan: Submit the cancellation at least 14 days before the renewal date; the terms say the cancellation process may take a few days.

Source: lusha.com lusha.com

What happens to my data when I cancel Lusha?

Data collected on a paid plan stays accessible on the free account. Deleting the account removes the account and its data for good: cancel first, then ask Support once on the free plan. No retention period after deletion is stated.

Source: docs.lusha.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pause Freeze a monthly plan for 1 or 2 months, up to twice a year with a 3-month gap, from the cancel flow; it needs admin access, pauses billing and new credits, and keeps your account and data docs.lusha.com
  • Cheaper plan Downgrade to a cheaper plan by asking Lusha Support (dashboard chat or support@lusha.com); it takes effect at the end of the billing cycle, and extra members must be removed first docs.lusha.com lusha.com
  • Free plan A permanent Free plan: 40 credits a month, one seat, no credit card, and it doesn't expire lusha.com lusha.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: After Continue cancel, the next screen offers a 1- or 2-month freeze (monthly plans) before Cancel Subscription; a cancellation reason is asked before Submit
  • Only an admin can cancel; a team member without the admin role can't finish it
  • Cancelling applies to every email that shares the subscription
  • Revert Cancellation in Payment & Subscription undoes a cancellation before the billing cycle ends
  • Freezing doesn't cancel billing for good; cancel separately if you want to leave
  • Export your lists before cancelling, because CSV export is a paid feature
  • Cancelling is not deleting: to delete the account, cancel first, then contact Support (support@lusha.com)

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/lusha.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to cancel your Lusha subscription Cancel Plan (the cancel button in the Payment & Subscription tab)
  2. How to cancel your Lusha subscription You can undo the cancellation at any time before the end of your billing cycle. (undoing a cancellation before the cycle ends)
  3. How to cancel your Lusha subscription Only Admins can cancel. (who can cancel)
  4. Lusha FAQ Plans renew automatically, so to avoid the next charge submit the cancellation at least 14 days before the renewal date. (the notice needed before renewal)
  5. Lusha Terms of Use at least fourteen (14) days prior to the expiration of the then-current service period. (the 14-day notice in the terms)
  6. Lusha Terms of Use The effective date for cancellation of the Plan shall be at the end of the current Term. (when a cancellation takes effect)
  7. Lusha Pricing Should you choose to cancel, your credits will remain available until the end of your billing period. (credits last until the billing period ends)
  8. Lusha Terms of Use all payments under these Terms are non-refundable (the no-refund rule)
  9. Lusha Terms of Use Customer is obligated to fulfill the entire payment amount for the Term. (payment owed for the whole term)
  10. Billing FAQ Yes. You can freeze your account for 1 or 2 months, up to twice per year (with a 3-month gap between freezes). (the freeze option instead of cancelling)
  11. Lusha FAQ Export your lists first, since CSV export is a paid feature. (exporting lists before cancelling)
  12. Account cancellation: credits and data Data collected while on a paid plan remains accessible on your free account. (data stays accessible after cancelling)
  13. Account cancellation: credits and data All remaining credits are lost when a subscription is cancelled. (credits are lost on cancelling)
  14. Lusha FAQ Scale cancellations go through your account manager and take effect at the end of the contract term. (Scale cancellations through the account manager)
  15. Lusha Pricing Up to 40 credits per month (the free plan's credit allowance)
  16. Lusha Terms of Use a prorated refund of the total prepaid fees for any complete months remaining in the applicable Term (the availability-failure refund exception)
  17. Lusha Terms of Use as the cancellation process may take a few days (cancellation can take a few days)
  18. Account cancellation: credits and data If you are in a refund process, do not use credits - using credits while a refund is pending will nullify the refund. (using credits cancels a pending refund)
  19. Account cancellation: credits and data After cancellation or downgrade, your account becomes a Free plan. (the account moves to Free after cancelling)
  20. How to cancel your Lusha subscription cancellations for Scale plans take effect at the end of your subscription term. (Scale plans cancel through the Account Manager, effective at term end; cancelling vs deleting the account)
  21. Billing FAQ Freezing is available only to our monthly plans. (freeze is for monthly plans only)
  22. Billing FAQ Admin access is required. Freezing doesn't permanently cancel billing - cancel separately if needed. (freeze needs admin access and doesn't cancel)
  23. Account cancellation: credits and data To initiate a downgrade, contact Lusha Support via the chat icon in your dashboard (downgrades go through Support)
  24. Lusha FAQ Downgrades take effect at the end of the current billing cycle, and your credits stay valid until then. (when a downgrade takes effect)
  25. Account cancellation: credits and data you must remove the excess members before the downgrade can take effect. (remove extra members before a downgrade)
  26. Lusha FAQ There is a permanent Free plan: 40 credits a month, one seat, no credit card. (the Free plan's limits)

Not confirmed yet

  • Lusha's public pages don't list each paid tier's monthly and annual price
  • Notice periods, renewal terms and any refund for Scale contracts aren't on Lusha's public pages
  • How long Lusha keeps data after an account is deleted isn't stated in its help center or terms
  • Lusha's help pages don't say whether a cancellation confirmation email is sent
  • Lusha's help pages don't mention billing through an app store or a marketplace

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).