{
 "id": "lusha",
 "name": "Lusha",
 "category": "marketing_sales",
 "website": "https://www.lusha.com",
 "domains": [
  "lusha.com"
 ],
 "summary": "Only an account admin can cancel: Account & Settings, Payment & Subscription, Cancel Plan. Cancel at least 14 days before renewal. Access and credits last until the cycle ends, then the account drops to Free and stored credits reset. Export lists first: CSV export is a paid feature. Scale plans cancel through the account manager.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve paid plan",
   "applies_to": "Self-serve paid plans managed in Account & Settings (not Scale)",
   "who": "An account admin",
   "method": "self_serve",
   "start_url": "https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription",
   "steps": [
    {
     "do": "Log in to the Lusha dashboard, click your name in the left navigation, then go to Account & Settings and open Payment & Subscription",
     "expect": "The Payment & Subscription tab"
    },
    {
     "do": "Click Cancel Plan",
     "expect": "Continue cancel"
    },
    {
     "do": "Click Continue cancel. The next screen offers a 1- or 2-month freeze (monthly plans); skip it to keep cancelling",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Click Cancel Subscription",
     "expect": "a cancellation reason screen"
    },
    {
     "do": "Select a reason and click Submit",
     "expect": "your plan expiry date under Subscriptions in the Payment & Subscription tab"
    }
   ],
   "confirm_by": "The plan expiry date appears under Subscriptions in the Payment & Subscription tab after you submit",
   "effective": "At the end of the current billing cycle; credits stay available until then, and the account then moves to the Free plan",
   "notice": "Submit the cancellation at least 14 days before the renewal date; the terms say the cancellation process may take a few days",
   "refund": "The terms say all payments are non-refundable, with prorated refunds only in narrow cases such as the platform being unavailable or an uncured breach by Lusha. If a refund is pending, don't use credits: that cancels the refund",
   "fees": "The terms say the customer must pay the entire amount for the Term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Scale and contract plans",
   "applies_to": "Scale plans, which are sold through Lusha's sales team (the FAQ says teams over 25 seats or with custom needs move to Scale)",
   "who": "The customer, through its Lusha Account Manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your Lusha Account Manager and ask to cancel the Scale plan",
     "expect": null
    }
   ],
   "confirm_by": "The Account Manager's confirmation; the help pages don't name another confirmation",
   "effective": "At the end of the subscription term",
   "notice": null,
   "refund": null,
   "fees": "The terms say the customer must pay the entire amount for the Term",
   "source_ids": [
    "s14",
    "s9",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Freeze a monthly plan for 1 or 2 months, up to twice a year with a 3-month gap, from the cancel flow; it needs admin access, pauses billing and new credits, and keeps your account and data",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s21",
    "s22"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade to a cheaper plan by asking Lusha Support (dashboard chat or support@lusha.com); it takes effect at the end of the billing cycle, and extra members must be removed first",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24",
    "s25"
   ]
  },
  {
   "type": "free_plan",
   "what": "A permanent Free plan: 40 credits a month, one seat, no credit card, and it doesn't expire",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "Your lists (Lusha tables)",
   "how": "Export each list to CSV before the cancellation date, while the account is still on a paid plan",
   "format": "CSV",
   "limits": "CSV export is a paid feature, so it needs a paid plan",
   "source_ids": [
    "s11"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle; the account then moves to the Free plan",
  "data_kept": "Data collected on a paid plan stays accessible on the free account. Deleting the account removes the account and its data for good: cancel first, then ask Support once on the free plan. No retention period after deletion is stated",
  "you_lose": [
   "Remaining credits: all remaining credits are lost when a subscription is cancelled, and stored credits reset on Free",
   "CSV export, which is a paid feature",
   "Paid plan features and seats beyond the Free plan's one seat"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Continue cancel, the next screen offers a 1- or 2-month freeze (monthly plans) before Cancel Subscription; a cancellation reason is asked before Submit",
  "tips": [
   "Only an admin can cancel; a team member without the admin role can't finish it",
   "Cancelling applies to every email that shares the subscription",
   "Revert Cancellation in Payment & Subscription undoes a cancellation before the billing cycle ends",
   "Freezing doesn't cancel billing for good; cancel separately if you want to leave",
   "Export your lists before cancelling, because CSV export is a paid feature",
   "Cancelling is not deleting: to delete the account, cancel first, then contact Support (support@lusha.com)"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription",
   "title": "How to cancel your Lusha subscription",
   "publisher": "vendor",
   "quote": "Cancel Plan",
   "supports": "the cancel button in the Payment & Subscription tab"
  },
  {
   "id": "s2",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription",
   "title": "How to cancel your Lusha subscription",
   "publisher": "vendor",
   "quote": "You can undo the cancellation at any time before the end of your billing cycle.",
   "supports": "undoing a cancellation before the cycle ends"
  },
  {
   "id": "s3",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription",
   "title": "How to cancel your Lusha subscription",
   "publisher": "vendor",
   "quote": "Only Admins can cancel.",
   "supports": "who can cancel"
  },
  {
   "id": "s4",
   "url": "https://www.lusha.com/faq/",
   "title": "Lusha FAQ",
   "publisher": "vendor",
   "quote": "Plans renew automatically, so to avoid the next charge submit the cancellation at least 14 days before the renewal date.",
   "supports": "the notice needed before renewal"
  },
  {
   "id": "s5",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "at least fourteen (14) days prior to the expiration of the then-current service period.",
   "supports": "the 14-day notice in the terms"
  },
  {
   "id": "s6",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "The effective date for cancellation of the Plan shall be at the end of the current Term.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s7",
   "url": "https://www.lusha.com/pricing/",
   "title": "Lusha Pricing",
   "publisher": "vendor",
   "quote": "Should you choose to cancel, your credits will remain available until the end of your billing period.",
   "supports": "credits last until the billing period ends"
  },
  {
   "id": "s8",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "all payments under these Terms are non-refundable",
   "supports": "the no-refund rule"
  },
  {
   "id": "s9",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "Customer is obligated to fulfill the entire payment amount for the Term.",
   "supports": "payment owed for the whole term"
  },
  {
   "id": "s10",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Yes. You can freeze your account for 1 or 2 months, up to twice per year (with a 3-month gap between freezes).",
   "supports": "the freeze option instead of cancelling"
  },
  {
   "id": "s11",
   "url": "https://www.lusha.com/faq/",
   "title": "Lusha FAQ",
   "publisher": "vendor",
   "quote": "Export your lists first, since CSV export is a paid feature.",
   "supports": "exporting lists before cancelling"
  },
  {
   "id": "s12",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "Data collected while on a paid plan remains accessible on your free account.",
   "supports": "data stays accessible after cancelling"
  },
  {
   "id": "s13",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "All remaining credits are lost when a subscription is cancelled.",
   "supports": "credits are lost on cancelling"
  },
  {
   "id": "s14",
   "url": "https://www.lusha.com/faq/",
   "title": "Lusha FAQ",
   "publisher": "vendor",
   "quote": "Scale cancellations go through your account manager and take effect at the end of the contract term.",
   "supports": "Scale cancellations through the account manager"
  },
  {
   "id": "s15",
   "url": "https://www.lusha.com/pricing/",
   "title": "Lusha Pricing",
   "publisher": "vendor",
   "quote": "Up to 40 credits per month",
   "supports": "the free plan's credit allowance"
  },
  {
   "id": "s16",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "a prorated refund of the total prepaid fees for any complete months remaining in the applicable Term",
   "supports": "the availability-failure refund exception"
  },
  {
   "id": "s17",
   "url": "https://www.lusha.com/terms_and_conditions",
   "title": "Lusha Terms of Use",
   "publisher": "vendor",
   "quote": "as the cancellation process may take a few days",
   "supports": "cancellation can take a few days"
  },
  {
   "id": "s18",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "If you are in a refund process, do not use credits - using credits while a refund is pending will nullify the refund.",
   "supports": "using credits cancels a pending refund"
  },
  {
   "id": "s19",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "After cancellation or downgrade, your account becomes a Free plan.",
   "supports": "the account moves to Free after cancelling"
  },
  {
   "id": "s20",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/how-to-cancel-your-lusha-subscription",
   "title": "How to cancel your Lusha subscription",
   "publisher": "vendor",
   "quote": "cancellations for Scale plans take effect at the end of your subscription term.",
   "supports": "Scale plans cancel through the Account Manager, effective at term end; cancelling vs deleting the account"
  },
  {
   "id": "s21",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Freezing is available only to our monthly plans.",
   "supports": "freeze is for monthly plans only"
  },
  {
   "id": "s22",
   "url": "https://docs.lusha.com/user-guide/billing-and-payments/billing-faq",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Admin access is required. Freezing doesn't permanently cancel billing - cancel separately if needed.",
   "supports": "freeze needs admin access and doesn't cancel"
  },
  {
   "id": "s23",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "To initiate a downgrade, contact Lusha Support via the chat icon in your dashboard",
   "supports": "downgrades go through Support"
  },
  {
   "id": "s24",
   "url": "https://www.lusha.com/faq/",
   "title": "Lusha FAQ",
   "publisher": "vendor",
   "quote": "Downgrades take effect at the end of the current billing cycle, and your credits stay valid until then.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s25",
   "url": "https://docs.lusha.com/user-guide/plans-and-upgrades/account-cancellation-what-happens-to-your-credits-and-data",
   "title": "Account cancellation: credits and data",
   "publisher": "vendor",
   "quote": "you must remove the excess members before the downgrade can take effect.",
   "supports": "remove extra members before a downgrade"
  },
  {
   "id": "s26",
   "url": "https://www.lusha.com/faq/",
   "title": "Lusha FAQ",
   "publisher": "vendor",
   "quote": "There is a permanent Free plan: 40 credits a month, one seat, no credit card.",
   "supports": "the Free plan's limits"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Lusha's public pages don't list each paid tier's monthly and annual price",
   "Notice periods, renewal terms and any refund for Scale contracts aren't on Lusha's public pages",
   "How long Lusha keeps data after an account is deleted isn't stated in its help center or terms",
   "Lusha's help pages don't say whether a cancellation confirmation email is sent",
   "Lusha's help pages don't mention billing through an app store or a marketplace"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Freeze: available on monthly plans only, needs admin access, and doesn't cancel billing for good",
    "Refund: added the narrow prorated-refund cases in the terms and that using credits cancels a pending refund",
    "Notice: the terms add that cancellation can take a few days",
    "Added the downgrade option (through Support, remove extra members first) and the Free plan's limits",
    "Added that cancelling applies to every email on the subscription, and how deleting the account differs from cancelling",
    "Dropped plan names the pricing page doesn't show"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/lusha",
 "json": "https://stackcut.io/exits/lusha.json",
 "evidence": {
  "packet_revision": "054e81cf2aff24f6ce53e34c0e584624a13e503f9388500bf7b03ef1617a9cc3",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "lusha--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "lusha--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}