Business software · Marketing and sales

How to cancel Payhip

Plans are managed under Account > Settings > Billing & Invoices, though Payhip only documents upgrading there. To leave, delete the account in Login Settings > Account. Gotcha: deletion is permanent and products can't be retrieved, so export your customer list (CSV) and sales reports first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in, go to Account, then Settings, and click the Billing & Invoices tab, where plans are chosen (Payhip documents this tab only for upgrading, not for downgrading or cancelling).
  • Before you go: export Your customers and their orders: email, name, amounts, status, date, payment type, fees, VAT, coupons and checkout answers. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Your customers and their orders: email, name, amounts, status, date, payment type, fees, VAT, coupons and checkout answers: On the Customers page of your dashboard, click Export, filter by date range, order status or product if you like, then click Start Export (CSV) help.payhip.com
  • Monthly sales reports (VAT, Stripe and PayPal fees, Payhip fees, products sold, affiliate commissions): On the Customers page of your dashboard, click the Sales Report tab, then View / Download for the month (PDF) help.payhip.com

What you lose

  • All your content and products, permanently, once the account is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Plan settings

Online, self-serve Payhip Plus and Pro plans. Who can cancel: The seller who owns the Payhip account.

  1. Sign in, go to Account, then Settings, and click the Billing & Invoices tab, where plans are chosen (Payhip documents this tab only for upgrading, not for downgrading or cancelling)
Source: help.payhip.com payhip.com

Delete the account

Online, self-serve Any Payhip seller account. Who can cancel: The account owner, signed in.

  1. Sign in to your Payhip account
  2. In your account settings, go to Login Settings and select the Account tabYou should see: Delete Account
  3. Click Delete Account and select a reason for leaving, or write feedbackYou should see: I understand by proceeding that my account will be permanently deleted
  4. Tick that box, then click Delete My Account
Access ends
Immediately and permanently: you lose access to all your content and products and can't retrieve them later
Open the page
Source: help.payhip.com payhip.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Free Forever costs $0 a month with all features, unlimited products and unlimited revenue, plus a 5% transaction fee on sales help.payhip.com payhip.com
  • Cheaper plan Plus costs $29 a month with a 2% transaction fee, against $99 a month for Pro with no Payhip transaction fee help.payhip.com payhip.com
  • Student or nonprofit price Payhip will set up a discount for good causes: get in touch with Payhip payhip.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: Deleting the account asks you to select a reason for leaving (or write feedback) and tick a confirmation box
  • Deletion can't be undone: export customers and sales reports first
  • PayPal and Stripe still charge their own transaction fees on every plan
  • Payhip's pricing FAQ says you can cancel your account whenever you like

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/payhip.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Billing and Upgrading To upgrade your Payhip account, go to "Account" > "Settings" and then click on the "Billing & Invoices" tab. (where plans are managed)
  2. Billing and Upgrading choose the plan that you'd like to upgrade to, enter your credit card details, and that's it. (plans are chosen on that tab (documented for upgrading))
  3. Pricing Absolutely, you'll be able to cancel your account whenever you'd like if you decide we're not for you. (you can cancel at any time)
  4. Deleting your Account Login into your Payhip account first (sign in first)
  5. Deleting your Account In your account settings, head over to Login Settings (where deletion starts)
  6. Deleting your Account Then select Account from the tabs (the Account tab)
  7. Deleting your Account Click the "Delete Account" button (the delete button)
  8. Deleting your Account Select your reason for leaving or you can also write your feedback (the reason prompt)
  9. Deleting your Account to enable the "Delete My Account" button (the final button is enabled by the confirmation box)
  10. Deleting your Account You will lose access to all your content and products, and won't be able to retrieve them again in the future. (deletion is permanent)
  11. Billing and Upgrading At $0 per month, this comes with all features, unlimited products, and unlimited revenue (the Free Forever plan)
  12. Pricing +5% transaction fee (the Free Forever transaction fee)
  13. Pricing So, no feature-gating here! (all features on every plan, including free)
  14. Billing and Upgrading $29 a month (the Plus plan price)
  15. Pricing +2% transaction fee (the Plus plan transaction fee)
  16. Pricing No transaction fee (the Pro plan has no Payhip transaction fee)
  17. Pricing For sure, we love to support great causes of all kinds so please get in touch with us and we'll help setup a discount for your account. (discounts for good causes)
  18. Export Customers From the "Customers" page of your admin dashboard you're able to export a list of your customers as a CSV file (the customer export and its format)
  19. Export Customers Start Export (the export button)
  20. Sales Report head over to the "Customers" page of your dashboard (where sales reports are)
  21. Sales Report click the "Sales Report" tab where you will find the generated reports (the Sales Report tab)
  22. Sales Report button to download a PDF copy of your sales report (the report format (View / Download))
  23. Billing and Upgrading PayPal and Stripe will still charge their transaction fees. (payment processor fees still apply)
  24. Billing and Upgrading $99 per month (the Pro plan price)
  25. Deleting your Account I understand by proceeding that my account will be permanently deleted (the confirmation checkbox)

Not confirmed yet

  • How to move a Plus or Pro plan down to Free Forever, and when a plan change takes effect, isn't described in Payhip's help center
  • Whether deleting the account also ends a paid plan's billing isn't stated
  • Refunds of plan fees aren't covered in Payhip's help center or Terms of Use
  • What happens to buyers' download links after a seller deletes the account isn't stated

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).