{
 "id": "payhip",
 "name": "Payhip",
 "category": "marketing_sales",
 "website": "https://payhip.com",
 "domains": [
  "payhip.com"
 ],
 "summary": "Plans are managed under Account > Settings > Billing & Invoices, though Payhip only documents upgrading there. To leave, delete the account in Login Settings > Account. Gotcha: deletion is permanent and products can't be retrieved, so export your customer list (CSV) and sales reports first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plan settings",
   "applies_to": "Payhip Plus and Pro plans",
   "who": "The seller who owns the Payhip account",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in, go to Account, then Settings, and click the Billing & Invoices tab, where plans are chosen (Payhip documents this tab only for upgrading, not for downgrading or cancelling)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "p1",
    "p2",
    "p3"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account",
   "applies_to": "Any Payhip seller account",
   "who": "The account owner, signed in",
   "method": "self_serve",
   "start_url": "https://payhip.com/settings/login",
   "steps": [
    {
     "do": "Sign in to your Payhip account",
     "expect": null
    },
    {
     "do": "In your account settings, go to Login Settings and select the Account tab",
     "expect": "Delete Account"
    },
    {
     "do": "Click Delete Account and select a reason for leaving, or write feedback",
     "expect": "I understand by proceeding that my account will be permanently deleted"
    },
    {
     "do": "Tick that box, then click Delete My Account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately and permanently: you lose access to all your content and products and can't retrieve them later",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "p4",
    "p5",
    "p6",
    "p7",
    "p8",
    "p9",
    "p10",
    "p3",
    "p25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free Forever costs $0 a month with all features, unlimited products and unlimited revenue, plus a 5% transaction fee on sales",
   "evidence": "documented",
   "source_ids": [
    "p11",
    "p12",
    "p13"
   ]
  },
  {
   "type": "downgrade",
   "what": "Plus costs $29 a month with a 2% transaction fee, against $99 a month for Pro with no Payhip transaction fee",
   "evidence": "documented",
   "source_ids": [
    "p14",
    "p15",
    "p16",
    "p24"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Payhip will set up a discount for good causes: get in touch with Payhip",
   "evidence": "documented",
   "source_ids": [
    "p17"
   ]
  }
 ],
 "export": [
  {
   "data": "Your customers and their orders: email, name, amounts, status, date, payment type, fees, VAT, coupons and checkout answers",
   "how": "On the Customers page of your dashboard, click Export, filter by date range, order status or product if you like, then click Start Export",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "p18",
    "p19"
   ]
  },
  {
   "data": "Monthly sales reports (VAT, Stripe and PayPal fees, Payhip fees, products sold, affiliate commissions)",
   "how": "On the Customers page of your dashboard, click the Sales Report tab, then View / Download for the month",
   "format": "PDF",
   "limits": null,
   "source_ids": [
    "p20",
    "p21",
    "p22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Deleting the account ends access immediately",
  "data_kept": null,
  "you_lose": [
   "All your content and products, permanently, once the account is deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Deleting the account asks you to select a reason for leaving (or write feedback) and tick a confirmation box",
  "tips": [
   "Deletion can't be undone: export customers and sales reports first",
   "PayPal and Stripe still charge their own transaction fees on every plan",
   "Payhip's pricing FAQ says you can cancel your account whenever you like"
  ]
 },
 "sources": [
  {
   "id": "p1",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "To upgrade your Payhip account, go to \"Account\" > \"Settings\" and then click on the \"Billing & Invoices\" tab.",
   "supports": "where plans are managed"
  },
  {
   "id": "p2",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "choose the plan that you'd like to upgrade to, enter your credit card details, and that's it.",
   "supports": "plans are chosen on that tab (documented for upgrading)"
  },
  {
   "id": "p3",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Absolutely, you'll be able to cancel your account whenever you'd like if you decide we're not for you.",
   "supports": "you can cancel at any time"
  },
  {
   "id": "p4",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "Login into your Payhip account first",
   "supports": "sign in first"
  },
  {
   "id": "p5",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "In your account settings, head over to Login Settings",
   "supports": "where deletion starts"
  },
  {
   "id": "p6",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "Then select Account from the tabs",
   "supports": "the Account tab"
  },
  {
   "id": "p7",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "Click the \"Delete Account\" button",
   "supports": "the delete button"
  },
  {
   "id": "p8",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "Select your reason for leaving or you can also write your feedback",
   "supports": "the reason prompt"
  },
  {
   "id": "p9",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "to enable the \"Delete My Account\" button",
   "supports": "the final button is enabled by the confirmation box"
  },
  {
   "id": "p10",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "You will lose access to all your content and products, and won't be able to retrieve them again in the future.",
   "supports": "deletion is permanent"
  },
  {
   "id": "p11",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "At $0 per month, this comes with all features, unlimited products, and unlimited revenue",
   "supports": "the Free Forever plan"
  },
  {
   "id": "p12",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "+5% transaction fee",
   "supports": "the Free Forever transaction fee"
  },
  {
   "id": "p13",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "So, no feature-gating here!",
   "supports": "all features on every plan, including free"
  },
  {
   "id": "p14",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "$29 a month",
   "supports": "the Plus plan price"
  },
  {
   "id": "p15",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "+2% transaction fee",
   "supports": "the Plus plan transaction fee"
  },
  {
   "id": "p16",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "No transaction fee",
   "supports": "the Pro plan has no Payhip transaction fee"
  },
  {
   "id": "p17",
   "url": "https://payhip.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "For sure, we love to support great causes of all kinds so please get in touch with us and we'll help setup a discount for your account.",
   "supports": "discounts for good causes"
  },
  {
   "id": "p18",
   "url": "https://help.payhip.com/article/83-export-customers",
   "title": "Export Customers",
   "publisher": "vendor",
   "quote": "From the \"Customers\" page of your admin dashboard you're able to export a list of your customers as a CSV file",
   "supports": "the customer export and its format"
  },
  {
   "id": "p19",
   "url": "https://help.payhip.com/article/83-export-customers",
   "title": "Export Customers",
   "publisher": "vendor",
   "quote": "Start Export",
   "supports": "the export button"
  },
  {
   "id": "p20",
   "url": "https://help.payhip.com/article/219-sales-report",
   "title": "Sales Report",
   "publisher": "vendor",
   "quote": "head over to the \"Customers\" page of your dashboard",
   "supports": "where sales reports are"
  },
  {
   "id": "p21",
   "url": "https://help.payhip.com/article/219-sales-report",
   "title": "Sales Report",
   "publisher": "vendor",
   "quote": "click the \"Sales Report\" tab where you will find the generated reports",
   "supports": "the Sales Report tab"
  },
  {
   "id": "p22",
   "url": "https://help.payhip.com/article/219-sales-report",
   "title": "Sales Report",
   "publisher": "vendor",
   "quote": "button to download a PDF copy of your sales report",
   "supports": "the report format (View / Download)"
  },
  {
   "id": "p23",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "PayPal and Stripe will still charge their transaction fees.",
   "supports": "payment processor fees still apply"
  },
  {
   "id": "p24",
   "url": "https://help.payhip.com/article/102-billing-and-upgrading",
   "title": "Billing and Upgrading",
   "publisher": "vendor",
   "quote": "$99 per month",
   "supports": "the Pro plan price"
  },
  {
   "id": "p25",
   "url": "https://help.payhip.com/article/204-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "I understand by proceeding that my account will be permanently deleted",
   "supports": "the confirmation checkbox"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How to move a Plus or Pro plan down to Free Forever, and when a plan change takes effect, isn't described in Payhip's help center",
   "Whether deleting the account also ends a paid plan's billing isn't stated",
   "Refunds of plan fees aren't covered in Payhip's help center or Terms of Use",
   "What happens to buyers' download links after a seller deletes the account isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-read Payhip's billing, account-deletion, customer-export and sales-report help articles, the pricing page and the Terms of Use; deletion steps, prices, fees and export details confirmed",
    "Added a source for the deletion checkbox wording shown in the steps",
    "Plan route: the step now says Payhip documents the Billing & Invoices tab only for upgrading",
    "Still no Payhip page on downgrading or cancelling a paid plan, plan-fee refunds, or buyers' access after deletion; the Terms of Use don't cover them either",
    "Payhip's pricing page can't be quote-checked automatically; its quotes were confirmed by reading the page directly"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/payhip",
 "json": "https://stackcut.io/exits/payhip.json",
 "evidence": {
  "packet_revision": "156d5ed445f5d93f4bc77c6e72c1822bfdf7c47766d50f4851c6c4104b0cf056",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "payhip--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "payhip--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}