How to cancel RocketReach

Before you cancel

Export first

• Your saved contacts (My Contacts): Open My Contacts, filter or tick the contacts (none ticked means all), click Actions, then Export to CSV; a download link arrives by email (CSV). Exports work only from the My Contacts page and are delivered by email; accounts with Export Credits use one credit per verified contact. Do it before the plan ends: bulk lookups and data exports are blocked once cancelled knowledgebase.rocketreach.co knowledgebase.rocketreach.co

What happens to your data

The account stays open as a free account; saved lists, messages and previous contacts remain stored but are inaccessible until you resubscribe.

What you lose

• All remaining lookup and export credits, which are not refunded or reinstated if you resubscribe
• My Contacts and My Companies, Autopilot and Messages
• Integrations, bulk lookups and data exports
• API keys, which are invalidated

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pause Monthly plans can be paused for 1, 2 or 3 billing cycles instead of cancelled (Account Settings, Manage Subscription, Pause Subscription); billing then resumes automatically. Not available on annual or team plans, and it doesn't extend credit expiry knowledgebase.rocketreach.co knowledgebase.rocketreach.co
• Cheaper plan Choose a lower-tiered plan on the Pricing page and click Change Plan; the downgraded plan takes effect at your next billing date knowledgebase.rocketreach.co
• Fewer seats Team Owners and Admins can remove seats; billing drops from the next billing cycle. To replace a person, unassign and re-invite instead, which keeps the seat and its credits knowledgebase.rocketreach.co
• Pay yearly Annual plans have a built-in discount over paying monthly; the whole year's fee is paid at checkout knowledgebase.rocketreach.co
• Free plan After cancelling, the account stays open as a free account with the free search tools knowledgebase.rocketreach.co knowledgebase.rocketreach.co

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The cancel flow has on-screen prompts before the confirmation screen; closing the page partway leaves the subscription active
• A cancellation is complete only with both the confirmation screen and the confirmation email
• No Cancel Subscription button usually means you're signed in to the wrong account: search your inboxes for rocketreach.co receipts to find the paying one
• Team members can't cancel a Team Plan; they can only leave the team, which ends their access immediately
• Removing a team seat is permanent and forfeits its credits: remove seats near the end of the billing period
• Enterprise and Custom plans have no self-serve cancel button
• Cancelling doesn't delete the account; a free account can be deactivated in Account Settings, Other Settings
• Cancelling while a monthly plan is paused ends the subscription immediately, not at the end of the pause

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/rocketreach.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How do I Cancel my RocketReach Subscription? you can cancel it yourself at any time, with no cancellation penalty (self-serve cancel for plans bought online, and no fee)
2. How do I Cancel my RocketReach Subscription? In the left-hand menu, click Usage & Billing. (the Usage & Billing step)
3. How do I Cancel my RocketReach Subscription? Scroll to the bottom of the Usage & Billing page and find the Manage Subscription heading. (where the cancel button is)
4. How do I Cancel my RocketReach Subscription? Click Cancel Subscription to start the cancellation flow. (the cancel button)
5. How do I Cancel my RocketReach Subscription? Check that you receive both a confirmation screen and a confirmation email. Your cancellation is not complete until you have both. (how to confirm the cancellation)
6. How do I Cancel my RocketReach Subscription? If your cancellation went through, the Cancel Subscription button is no longer there. (a second way to confirm)
7. How do I Cancel my RocketReach Subscription? You can also go straight to the cancellation flow by logging in and visiting the RocketReach cancellation page at rocketreach.co/cancellation (the direct cancellation page)
8. How do I Cancel my RocketReach Subscription? When you cancel a RocketReach subscription, you keep access to everything you have already paid for until the end of your current billing cycle. (when cancellation takes effect)
9. How do I Cancel my RocketReach Subscription? If you started the flow but closed the page partway through, the subscription stays active even though it looked like you had cancelled. (finish the flow)
10. How do I Cancel my RocketReach Subscription? No. RocketReach does not issue refunds for subscription charges or renewal charges. (no refunds)
11. How do I Cancel my RocketReach Subscription? If you bought a new annual subscription within the last 7 days and meant to buy monthly, you can switch to monthly and receive a refund of the price difference. (the 7-day annual-to-monthly exception)
12. How do I Cancel my RocketReach Subscription? No. Cancelling a RocketReach subscription ends the paid plan and services but leaves your account open. (the account stays open after cancelling)
13. RocketReach Refund Policy You can't get a refund for any subscription once it has started. (no refunds once a period starts)
14. RocketReach Subscription Agreement Cancellation will prevent your Subscription Service from automatically renewing at the end of the current Subscription Term, but will not impair your continued use of the Subscription Service (auto-renewal and access until the term ends)
15. How do I Cancel my RocketReach Subscription? Cancelling a whole RocketReach Team Plan cannot be done in the product. Email support@rocketreach.co from the Team Owner's account email address and ask to cancel the Team Plan. (how a Team Plan is cancelled)
16. How do I Cancel my RocketReach Subscription? Access ends immediately. The person on that seat loses access as soon as you remove it (removing a seat ends access at once)
17. How do I Cancel my RocketReach Subscription? From your next billing cycle onward, you are no longer charged for the removed seat. (when seat billing drops)
18. How do I Cancel my RocketReach Subscription? Contact your RocketReach Account Manager, or email support@rocketreach.co, for help with either of the following: (how Enterprise and Custom plans are cancelled)
19. RocketReach Subscription Agreement You may cancel your Subscription Service at any time from your account page or send a notice of non-renewal by email to support@rocketreach.co. (notice of non-renewal by email)
20. RocketReach Subscription Agreement All payment obligations are non-cancelable, and all amounts paid are non-refundable. (payments are non-cancelable and non-refundable)
21. RocketReach Subscription Agreement your Subscription Service will automatically renew for successive periods of the same duration as the initial period (auto-renewal)
22. How do I Pause (Freeze) my RocketReach Subscription Pausing is available for monthly subscriptions only and lets you pause for 1, 2, or 3 billing cycles (the pause option and its length)
23. How do I Pause (Freeze) my RocketReach Subscription does not extend credit expiration dates (pausing doesn't extend credits)
24. How do I Cancel my RocketReach Subscription? Pausing is not available on annual subscriptions. (no pause on annual plans)
25. How do I downgrade my plan? Select the lower-tiered plan that you wish to downgrade your subscription to and click 'Change Plan'. (how to downgrade)
26. How do I downgrade my plan? your downgraded plan will take effect at your next billing date (when a downgrade takes effect)
27. Difference between Annual and Monthly Subscription Plans notice the built-in discount for choosing annual! (annual plans are discounted)
28. How do I downgrade my plan? If you wish to downgrade to a Free Plan, you may cancel your paid subscription directly from your Usage & Billing page on your account. (the Free Plan)
29. How do I export my contacts? All users may download their RocketReach contacts in spreadsheet format as a CSV file. (the CSV export)
30. How do I export my contacts? Contacts can be exported to a CSV only from the My Contacts page. (where to export)
31. How do I export my contacts? For security reasons, all exports are delivered by email (exports arrive by email)
32. How do I export my contacts? When downloading contacts, you will use one 'Export' credit for every verified contact that you download. (exports use credits)
33. What Happens When I Cancel my RocketReach Subscription? Perform bulk lookups or data exports. (exports are blocked once cancelled (listed under what you cannot do))
34. What Happens When I Cancel my RocketReach Subscription? When your subscription ends, you will lose all remaining credits, and they will not be refunded or reinstated if you resubscribe. (credits are lost)
35. What Happens When I Cancel my RocketReach Subscription? Saved data (lists, messages, and previous contacts) will remain stored but will be inaccessible until you resubscribe. (what happens to saved data)
36. What Happens When I Cancel my RocketReach Subscription? Use API keys, as they will be invalidated upon cancellation. (API keys stop working)
37. How do I Cancel my RocketReach Subscription? When the paid period ends, any unused credits expire, and you lose access to My Contacts, My Companies, Autopilot, the API, and other features that are exclusive to paid plans. (what you lose at the end of the period)
38. How do I Cancel my RocketReach Subscription? Unassign the person who is leaving and invite their replacement to the same seat instead. (replace a teammate without removing the seat)
39. How do I Cancel my RocketReach Subscription? If you no longer plan to log in, you can deactivate your free account from Account Settings under Other Settings. (deactivating the free account)
40. How do I Cancel my RocketReach Subscription? Logged into the incorrect account: The most common reason is that you are logged into a different RocketReach account than the one being charged. (the wrong-account gotcha)
41. How do I Cancel my RocketReach Subscription? Click your initials or profile picture in the top-right corner of the screen, then select Account Settings (the Account Settings step)
42. How do I Pause (Freeze) my RocketReach Subscription If you cancel while paused, your subscription will end immediately. (cancelling while paused ends the plan at once)
43. Difference between Annual and Monthly Subscription Plans If you chose an annual plan, you will pay the entire fee immediately at checkout. (annual plans are paid upfront)

Not confirmed yet

• The wording of the on-screen prompts in the cancel flow (reason questions or offers) is not documented
• Enterprise and Custom plan notice periods depend on each contract and are not published
• RocketReach help doesn't mention app-store billing; it sells plans on its website

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).