How to cancel Instantly

Before you cancel

Export first

• Leads from the CRM, email account lists, campaign analytics and sending activity, and blocklist entries: Leads: select rows, then Row actions, Download selected. Email accounts: Download CSV on the Email Accounts dashboard. Analytics and blocklist: download from their sections (CSV (campaign analytics also as JPG)). Needs an active main subscription: once the plan expires you can't access the dashboard to export help.instantly.ai
• Unibox replies and campaign sequences: Use Instantly's API (the Email API endpoint for replies, the Campaign API endpoint for sequences): the interface has no bulk export of Unibox replies help.instantly.ai

What happens to your data

Not stated. The Terms let Instantly delete a terminated account's data under its then-current retention policies, and a single expired workspace is deleted automatically once it expires.

What you lose

• Dashboard access (and with it, exports) once the plan expires
• Sending: accounts, warmup and campaigns pause automatically when the Email Outreach plan expires
• Cancelled DFY and Airmail accounts: Unibox conversations are deleted after a 24-hour grace period
• Gmail mailbox access for DFY Google and pre-warmed accounts, and any email forwarding

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan On the billing page, open the plan's tab and use the Downgrade button. Email Outreach, CRM and Inbox Placement downgrades apply immediately, with unused time turned into prorated credit for future invoices; Instantly Credits downgrades apply at the end of the billing cycle and you keep purchased credits help.instantly.ai

Cheaper ways to get the same job done

Stackcut prices the alternatives to Instantly from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancel each subscription tab separately (Email Outreach, Instantly Credits, CRM, Inbox Placement), in every workspace that has its own subscription
• The Terms say emails or letters to support don't cancel a self-serve plan: use Cancel Plan in billing settings. Add-ons are the exception: cancel them through chat support before renewal
• The Terms' renewal clause asks for at least 30 days' notice before the end of each monthly or annual term: use Cancel Plan well before renewal
• DFY and pre-warmed email accounts are billed separately, renew on the 15th, and are cancelled per domain in Email Accounts & Domains
• Instantly doesn't offer pausing a subscription
• Export data before the plan expires: an expired account can't reach the dashboard
• Cancelled domains stay valid for one year from the original purchase date

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/instantly.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to Cancel Your Subscription Log in to your Instantly account (the first step)
2. How to Cancel Your Subscription Go to Settings → Billing (where cancelling starts)
3. How to Cancel Your Subscription Email Outreach, Instantly Credits, CRM, Inbox Placement (the subscription tabs to cancel)
4. How to Cancel Your Subscription Click the "Cancel Plan" button (the Cancel Plan button)
5. How to Cancel Your Subscription Confirm the cancellation when prompted (the confirm step)
6. How to Cancel Your Subscription "Cancels on [date]": It means the plan will be canceled at the end of the billing cycle. (how to confirm a cancellation)
7. How to Cancel Your Subscription Cancellation will be scheduled at the end of the billing cycle (when Email Outreach and Credits cancellations take effect)
8. How to Cancel Your Subscription CRM or Inbox Placement plan: The plan ends immediately (not at the end of the billing cycle). (CRM and Inbox Placement end at once)
9. How to Cancel Your Subscription Only the workspace owner can delete the workspace. If you're a team member in the workspace, you can leave the workspace. (who can delete a workspace)
10. Instantly Terms of Service ALL FEES PAID UNDER THIS AGREEMENT ARE NON-REFUNDABLE AND NON-CANCELLABLE (no refunds)
11. Instantly Terms of Service Subscriber may cancel a subscription plan only through the cancellation mechanism available in Subscriber's account settings (self-serve plans are cancelled in account settings)
12. Instantly Terms of Service Cancellation takes effect at the end of the then-current billing period. (when a self-serve cancellation takes effect)
13. Understanding Your Billing & Charges If you have more than one active subscription, you'll receive a separate charge for each (separate charges per subscription)
14. How to Cancel Your Subscription To cancel add-ons, please contact our chat support before the renewal date. (add-ons are cancelled through chat)
15. How to Cancel Your Subscription Click on the domain to cancel the email accounts (cancelling DFY and pre-warmed accounts)
16. How to Cancel Your Subscription Cancellation for the DFY/Airmail/Pre-warmed accounts takes effect immediately (DFY cancellations take effect at once)
17. How to Cancel Your Subscription Campaign and warmup will stop for the canceled DFY/Airmail/Pre-warmed accounts (what stops for cancelled accounts)
18. Understanding Your Billing & Charges DFY and pre-warmed email accounts are renewed on the 15th of each month (when DFY accounts renew)
19. Understanding Your Billing & Charges you won't be charged once they show as (no charge once accounts show as Canceled)
20. Instantly Terms of Service the subscription will be automatically renewed for additional periods of the same duration as the Initial Order Term at Instantly's then current fee (auto-renewal of Orders)
21. Instantly Terms of Service unless either party provides no less than thirty (30) days written notice of its intent to terminate the Order prior to the end of the then-current term (the 30-day written notice)
22. Instantly Terms of Service Subscriber may cancel the VIP Services only by providing Instantly with at least fourteen (14) days' prior written notice (VIP Services notice)
23. Instantly Terms of Service any amounts owed to Instantly under this Agreement will become immediately due and payable (amounts owed on termination)
24. How to Upgrade/Downgrade Your Plan Look for the "Downgrade" button next to the plan you want to move to (where to downgrade)
25. How to Upgrade/Downgrade Your Plan The downgrade takes effect immediately (Email Outreach, CRM and Inbox Placement downgrades apply at once)
26. How to Upgrade/Downgrade Your Plan Your unused time from the higher-tier plan is converted to prorated credits (prorated credit on downgrade)
27. How to Upgrade/Downgrade Your Plan The downgrade takes effect at the end of your current billing cycle (Instantly Credits downgrades wait for the cycle end)
28. How to Upgrade/Downgrade Your Plan You keep all the credits you already purchased from the higher-tier plan (purchased credits are kept)
29. How to Export Data from Your Instantly Account Download selected (exporting leads)
30. How to Export Data from Your Instantly Account Download CSV (exporting email accounts)
31. How to Export Data from Your Instantly Account If your plan has expired, you won't be able to access the dashboard and export data. (exports need an active plan)
32. How to Export Data from Your Instantly Account Planning to cancel? Export all important data before your subscription expires. (export before cancelling)
33. How to Cancel Your Subscription Unfortunately, we don't offer the option to pause subscriptions. (no pause option)
34. How to Cancel Your Subscription Accounts, warmup, and campaigns will pause automatically after the Email Outreach plan expires (sending stops after expiry)
35. How to Cancel Your Subscription Unibox conversations will be deleted after the 24-hour grace period (Unibox data for cancelled DFY accounts)
36. How to Cancel Your Subscription You'll lose access to the Gmail mailbox shortly for DFY Google/Pre-warmed accounts (mailbox access ends)
37. How to Cancel Your Subscription Email forwarding will stop working if you have it enabled (forwarding stops)
38. How to Cancel Your Subscription If you have only one workspace and wish to delete it, it will be deleted automatically once it expires. (an expired single workspace is deleted)
39. How to Cancel Your Subscription The domain remains valid for one year from the original purchase date (cancelled domains stay valid)
40. Instantly Terms of Service Correspondence sent to Instantly's mailing address or support channels does not constitute notice of cancellation of such a subscription (support messages don't cancel a self-serve plan)
41. Access Your Expired Instantly Account When your Instantly account expires, you'll lose access to the dashboard. (dashboard access ends at expiry)
42. Instantly Terms of Service Each subscription will have an initial term of one (1) year or one (1) month, as dictated by the plan that Subscriber purchases (every plan has a monthly or yearly Order Term covered by the 30-day renewal clause)
43. Instantly Terms of Service or through the cancellation mechanism Instantly designates (VIP Services can also be cancelled through Instantly's designated mechanism)
44. How to Export Data from Your Instantly Account There is no direct way to bulk export all Unibox replies from the interface. (Unibox replies need the API)
45. How to Export Data from Your Instantly Account Use the Campaign API endpoint (campaign sequences can be exported through the API)

Not confirmed yet

• The email address for written notices in Instantly's Terms is hidden by email obfuscation on the page, so it isn't given here
• How long Instantly keeps a cancelled account's data is not stated
• Whether the Cancel Plan flow asks for a reason or shows an offer is not documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).