{
 "id": "instantly",
 "name": "Instantly",
 "category": "marketing_sales",
 "website": "https://instantly.ai",
 "domains": [
  "instantly.ai"
 ],
 "summary": "In Settings, Billing, open each subscription tab (Email Outreach, Instantly Credits, CRM, Inbox Placement) and click Cancel Plan, ideally 30 days before renewal as the Terms ask; support messages don't count. Add-ons: chat support before renewal. No refunds. Export first: expired accounts lose the dashboard.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Main subscriptions",
   "applies_to": "Email Outreach, Instantly Credits, CRM and Inbox Placement subscriptions, each billed separately per workspace",
   "who": "The account holder who manages billing (only the workspace owner can delete a workspace)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to your Instantly account and go to Settings, then Billing",
     "expect": "a tab for each subscription type"
    },
    {
     "do": "Open the tab for the subscription (Email Outreach, Instantly Credits, CRM or Inbox Placement), scroll to the bottom and click Cancel Plan",
     "expect": null
    },
    {
     "do": "Confirm the cancellation when prompted, then repeat for every other subscription tab you pay for",
     "expect": "Cancels on [date]"
    }
   ],
   "confirm_by": "The billing tab shows \"Cancels on [date]\" for the plan",
   "effective": "Email Outreach and Instantly Credits: at the end of the billing cycle. CRM and Inbox Placement: immediately",
   "notice": "The Terms give each plan a one-month or one-year term that renews automatically unless notice is given at least 30 days before it ends, and allow cancelling only through Cancel Plan in account settings (support emails don't count); the help center simply schedules the cancellation for the end of the billing cycle, so cancel well before renewal",
   "refund": "None: the Terms say all fees are non-refundable and non-cancellable",
   "fees": "Each subscription type, and each workspace, is billed separately",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s42",
    "s21",
    "s40",
    "s20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Add-ons",
   "applies_to": "Add-ons to an Instantly subscription",
   "who": "The account holder, through Instantly's chat support",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Instantly's chat support before the renewal date and ask to cancel the add-on",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Before the renewal date",
   "refund": "None: all fees are non-refundable under the Terms",
   "fees": null,
   "source_ids": [
    "s14",
    "s10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "DFY, Airmail and pre-warmed email accounts",
   "applies_to": "Done-for-you (DFY), Airmail and pre-warmed email accounts and their domains",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to the Email Accounts & Domains tab and click on the domain to cancel its email accounts",
     "expect": null
    }
   ],
   "confirm_by": "The accounts show as Canceled; from then on you aren't charged, even if a renewal date still shows for a while",
   "effective": "Immediately: campaigns and warmup stop for the cancelled accounts",
   "notice": null,
   "refund": "None: all fees are non-refundable under the Terms",
   "fees": "DFY and pre-warmed email accounts renew on the 15th of each month until cancelled",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "VIP Services",
   "applies_to": "Instantly VIP Services",
   "who": "The subscriber, by written notice to Instantly",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "At least 14 days before you want VIP Services to end, send Instantly written notice to the email address given in the VIP Services section of its Terms, or use the cancellation mechanism Instantly designates",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "At least 14 days' prior written notice",
   "refund": "None: all fees are non-refundable and non-cancellable",
   "fees": "On termination, any amounts owed to Instantly become immediately due",
   "source_ids": [
    "s22",
    "s43",
    "s10",
    "s23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "On the billing page, open the plan's tab and use the Downgrade button. Email Outreach, CRM and Inbox Placement downgrades apply immediately, with unused time turned into prorated credit for future invoices; Instantly Credits downgrades apply at the end of the billing cycle and you keep purchased credits",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "export": [
  {
   "data": "Leads from the CRM, email account lists, campaign analytics and sending activity, and blocklist entries",
   "how": "Leads: select rows, then Row actions, Download selected. Email accounts: Download CSV on the Email Accounts dashboard. Analytics and blocklist: download from their sections",
   "format": "CSV (campaign analytics also as JPG)",
   "limits": "Needs an active main subscription: once the plan expires you can't access the dashboard to export",
   "source_ids": [
    "s29",
    "s30",
    "s31",
    "s32"
   ]
  },
  {
   "data": "Unibox replies and campaign sequences",
   "how": "Use Instantly's API (the Email API endpoint for replies, the Campaign API endpoint for sequences): the interface has no bulk export of Unibox replies",
   "format": null,
   "limits": null,
   "source_ids": [
    "s44",
    "s45"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Email Outreach and Instantly Credits: the end of the billing cycle. CRM and Inbox Placement: immediately. DFY, Airmail and pre-warmed accounts: immediately",
  "data_kept": "Not stated. The Terms let Instantly delete a terminated account's data under its then-current retention policies, and a single expired workspace is deleted automatically once it expires",
  "you_lose": [
   "Dashboard access (and with it, exports) once the plan expires",
   "Sending: accounts, warmup and campaigns pause automatically when the Email Outreach plan expires",
   "Cancelled DFY and Airmail accounts: Unibox conversations are deleted after a 24-hour grace period",
   "Gmail mailbox access for DFY Google and pre-warmed accounts, and any email forwarding"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel each subscription tab separately (Email Outreach, Instantly Credits, CRM, Inbox Placement), in every workspace that has its own subscription",
   "The Terms say emails or letters to support don't cancel a self-serve plan: use Cancel Plan in billing settings. Add-ons are the exception: cancel them through chat support before renewal",
   "The Terms' renewal clause asks for at least 30 days' notice before the end of each monthly or annual term: use Cancel Plan well before renewal",
   "DFY and pre-warmed email accounts are billed separately, renew on the 15th, and are cancelled per domain in Email Accounts & Domains",
   "Instantly doesn't offer pausing a subscription",
   "Export data before the plan expires: an expired account can't reach the dashboard",
   "Cancelled domains stay valid for one year from the original purchase date"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Log in to your Instantly account",
   "supports": "the first step"
  },
  {
   "id": "s2",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Go to Settings → Billing",
   "supports": "where cancelling starts"
  },
  {
   "id": "s3",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Email Outreach, Instantly Credits, CRM, Inbox Placement",
   "supports": "the subscription tabs to cancel"
  },
  {
   "id": "s4",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Click the \"Cancel Plan\" button",
   "supports": "the Cancel Plan button"
  },
  {
   "id": "s5",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Confirm the cancellation when prompted",
   "supports": "the confirm step"
  },
  {
   "id": "s6",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "\"Cancels on [date]\": It means the plan will be canceled at the end of the billing cycle.",
   "supports": "how to confirm a cancellation"
  },
  {
   "id": "s7",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Cancellation will be scheduled at the end of the billing cycle",
   "supports": "when Email Outreach and Credits cancellations take effect"
  },
  {
   "id": "s8",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "CRM or Inbox Placement plan: The plan ends immediately (not at the end of the billing cycle).",
   "supports": "CRM and Inbox Placement end at once"
  },
  {
   "id": "s9",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Only the workspace owner can delete the workspace. If you're a team member in the workspace, you can leave the workspace.",
   "supports": "who can delete a workspace"
  },
  {
   "id": "s10",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "ALL FEES PAID UNDER THIS AGREEMENT ARE NON-REFUNDABLE AND NON-CANCELLABLE",
   "supports": "no refunds"
  },
  {
   "id": "s11",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriber may cancel a subscription plan only through the cancellation mechanism available in Subscriber's account settings",
   "supports": "self-serve plans are cancelled in account settings"
  },
  {
   "id": "s12",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "Cancellation takes effect at the end of the then-current billing period.",
   "supports": "when a self-serve cancellation takes effect"
  },
  {
   "id": "s13",
   "url": "https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges",
   "title": "Understanding Your Billing & Charges",
   "publisher": "vendor",
   "quote": "If you have more than one active subscription, you'll receive a separate charge for each",
   "supports": "separate charges per subscription"
  },
  {
   "id": "s14",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "To cancel add-ons, please contact our chat support before the renewal date.",
   "supports": "add-ons are cancelled through chat"
  },
  {
   "id": "s15",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Click on the domain to cancel the email accounts",
   "supports": "cancelling DFY and pre-warmed accounts"
  },
  {
   "id": "s16",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Cancellation for the DFY/Airmail/Pre-warmed accounts takes effect immediately",
   "supports": "DFY cancellations take effect at once"
  },
  {
   "id": "s17",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Campaign and warmup will stop for the canceled DFY/Airmail/Pre-warmed accounts",
   "supports": "what stops for cancelled accounts"
  },
  {
   "id": "s18",
   "url": "https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges",
   "title": "Understanding Your Billing & Charges",
   "publisher": "vendor",
   "quote": "DFY and pre-warmed email accounts are renewed on the 15th of each month",
   "supports": "when DFY accounts renew"
  },
  {
   "id": "s19",
   "url": "https://help.instantly.ai/en/articles/13559163-understanding-your-billing-charges",
   "title": "Understanding Your Billing & Charges",
   "publisher": "vendor",
   "quote": "you won't be charged once they show as",
   "supports": "no charge once accounts show as Canceled"
  },
  {
   "id": "s20",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "the subscription will be automatically renewed for additional periods of the same duration as the Initial Order Term at Instantly's then current fee",
   "supports": "auto-renewal of Orders"
  },
  {
   "id": "s21",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party provides no less than thirty (30) days written notice of its intent to terminate the Order prior to the end of the then-current term",
   "supports": "the 30-day written notice"
  },
  {
   "id": "s22",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriber may cancel the VIP Services only by providing Instantly with at least fourteen (14) days' prior written notice",
   "supports": "VIP Services notice"
  },
  {
   "id": "s23",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "any amounts owed to Instantly under this Agreement will become immediately due and payable",
   "supports": "amounts owed on termination"
  },
  {
   "id": "s24",
   "url": "https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan",
   "title": "How to Upgrade/Downgrade Your Plan",
   "publisher": "vendor",
   "quote": "Look for the \"Downgrade\" button next to the plan you want to move to",
   "supports": "where to downgrade"
  },
  {
   "id": "s25",
   "url": "https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan",
   "title": "How to Upgrade/Downgrade Your Plan",
   "publisher": "vendor",
   "quote": "The downgrade takes effect immediately",
   "supports": "Email Outreach, CRM and Inbox Placement downgrades apply at once"
  },
  {
   "id": "s26",
   "url": "https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan",
   "title": "How to Upgrade/Downgrade Your Plan",
   "publisher": "vendor",
   "quote": "Your unused time from the higher-tier plan is converted to prorated credits",
   "supports": "prorated credit on downgrade"
  },
  {
   "id": "s27",
   "url": "https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan",
   "title": "How to Upgrade/Downgrade Your Plan",
   "publisher": "vendor",
   "quote": "The downgrade takes effect at the end of your current billing cycle",
   "supports": "Instantly Credits downgrades wait for the cycle end"
  },
  {
   "id": "s28",
   "url": "https://help.instantly.ai/en/articles/7917024-how-to-upgrade-downgrade-your-plan",
   "title": "How to Upgrade/Downgrade Your Plan",
   "publisher": "vendor",
   "quote": "You keep all the credits you already purchased from the higher-tier plan",
   "supports": "purchased credits are kept"
  },
  {
   "id": "s29",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "Download selected",
   "supports": "exporting leads"
  },
  {
   "id": "s30",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "Download CSV",
   "supports": "exporting email accounts"
  },
  {
   "id": "s31",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "If your plan has expired, you won't be able to access the dashboard and export data.",
   "supports": "exports need an active plan"
  },
  {
   "id": "s32",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "Planning to cancel? Export all important data before your subscription expires.",
   "supports": "export before cancelling"
  },
  {
   "id": "s33",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Unfortunately, we don't offer the option to pause subscriptions.",
   "supports": "no pause option"
  },
  {
   "id": "s34",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Accounts, warmup, and campaigns will pause automatically after the Email Outreach plan expires",
   "supports": "sending stops after expiry"
  },
  {
   "id": "s35",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Unibox conversations will be deleted after the 24-hour grace period",
   "supports": "Unibox data for cancelled DFY accounts"
  },
  {
   "id": "s36",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "You'll lose access to the Gmail mailbox shortly for DFY Google/Pre-warmed accounts",
   "supports": "mailbox access ends"
  },
  {
   "id": "s37",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "Email forwarding will stop working if you have it enabled",
   "supports": "forwarding stops"
  },
  {
   "id": "s38",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "If you have only one workspace and wish to delete it, it will be deleted automatically once it expires.",
   "supports": "an expired single workspace is deleted"
  },
  {
   "id": "s39",
   "url": "https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription",
   "title": "How to Cancel Your Subscription",
   "publisher": "vendor",
   "quote": "The domain remains valid for one year from the original purchase date",
   "supports": "cancelled domains stay valid"
  },
  {
   "id": "s40",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "Correspondence sent to Instantly's mailing address or support channels does not constitute notice of cancellation of such a subscription",
   "supports": "support messages don't cancel a self-serve plan"
  },
  {
   "id": "s41",
   "url": "https://help.instantly.ai/en/articles/7918821-access-your-expired-instantly-account",
   "title": "Access Your Expired Instantly Account",
   "publisher": "vendor",
   "quote": "When your Instantly account expires, you'll lose access to the dashboard.",
   "supports": "dashboard access ends at expiry"
  },
  {
   "id": "s42",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "Each subscription will have an initial term of one (1) year or one (1) month, as dictated by the plan that Subscriber purchases",
   "supports": "every plan has a monthly or yearly Order Term covered by the 30-day renewal clause"
  },
  {
   "id": "s43",
   "url": "https://instantly.ai/terms",
   "title": "Instantly Terms of Service",
   "publisher": "vendor",
   "quote": "or through the cancellation mechanism Instantly designates",
   "supports": "VIP Services can also be cancelled through Instantly's designated mechanism"
  },
  {
   "id": "s44",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "There is no direct way to bulk export all Unibox replies from the interface.",
   "supports": "Unibox replies need the API"
  },
  {
   "id": "s45",
   "url": "https://help.instantly.ai/en/articles/13924078-how-to-export-data-from-your-instantly-account",
   "title": "How to Export Data from Your Instantly Account",
   "publisher": "vendor",
   "quote": "Use the Campaign API endpoint",
   "supports": "campaign sequences can be exported through the API"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The email address for written notices in Instantly's Terms is hidden by email obfuscation on the page, so it isn't given here",
   "How long Instantly keeps a cancelled account's data is not stated",
   "Whether the Cancel Plan flow asks for a reason or shows an offer is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Replaced the 'Orders: email 30 days' written notice' route with a VIP Services route: the Terms give every plan an Order Term and allow cancelling plans only in account settings",
    "Main route notice: the Terms' 30-day renewal notice covers monthly and annual plans; support emails don't count (summary, tip)",
    "Export: Unibox replies and campaign sequences only through the API"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "instantly",
  "name": "Instantly",
  "recipes": [
   {
    "id": "replace-instantly",
    "title": "Cold email outreach",
    "best_year_one_net": 166
   }
  ]
 },
 "page": "https://stackcut.io/cancel/instantly",
 "json": "https://stackcut.io/exits/instantly.json",
 "evidence": {
  "packet_revision": "25626f67889b78e8e4b12592d07de52fa1ccc230773adb3f217d1d2805c1c575",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}