Business software · Marketing and sales

How to cancel Similarweb

Self-service plans and trials: open Settings & Help, Account, Subscription Information and click Cancel Plan; the plan stays active to the end of the period. Business plans follow the contract: 12-month terms renew unless either side gives 30 days' notice. Fees are non-refundable; cancel a trial within 7 days.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Similarweb's cancel page

The short answer

  • Where: Click the Settings icon in the bottom left corner of the platform and click Account (account.similarweb.com).
  • When it ends: The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew.
  • Contract notice: Termination terms are set in your contract. Under Similarweb's Terms, a 12-month term renews for another 12 months unless either party gives notice 30 days before it expires. How to give notice
  • Before you go: export Report data on screen (most reports). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Report data on screen (most reports): Click the Excel icon just above an insight widget to download the report; in Sales Intelligence, use Export options above your lists (Excel spreadsheet). Certain Excel downloads use Data Credits; you see how many before downloading support.similarweb.com
  • Custom data sets at scale: Use the Data Exporter in Data Studio (sidebar menu), choose a report type, inputs and metrics, then download or schedule the report (CSV). Uses Data Credits; report types depend on your subscription support.similarweb.com support.similarweb.com

What you lose

  • All access to the platform and its applications once the subscription terminates
  • All reports and dashboards, permanently, if you delete the account
  • The option to use the same email address for another trial, if you delete the account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-service plans and trials

Online, self-serve Similarweb for Entrepreneurs (self-service) packages for individuals and small teams, including the 7-day free trial. Who can cancel: The subscriber, signed in to Similarweb.

  1. Click the Settings icon in the bottom left corner of the platform and click AccountYou should see: Subscription Information
  2. Go to Subscription InformationYou should see: Cancel Plan, in the top right corner
  3. Click Cancel Plan
Access ends
The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew
Notice
Cancel a free trial before its 7 days end or the card is charged. Similarweb's Terms: a month-to-month subscription continues until cancelled on 14 days' written notice; a 12-month term renews for another 12 months unless notice is given 30 days before it expires
Refunds
None: the Terms say payment obligations are non-cancelable and fees paid are non-refundable
Open the page
Source: support.similarweb.com similarweb.com support.similarweb.com similarweb.com

By email

By email Any Similarweb subscription, including self-service packages. Who can cancel: The subscriber.

  1. Email a cancellation request to support@similarweb.com. A month-to-month subscription needs 14 days' written notice; for a 12-month term, send it at least 30 days before the term expires
Access ends
Month-to-month: 14 days after written notice. 12-month term: at the end of the term, if notice arrives at least 30 days before it expires
Notice
Month-to-month: 14 days' written notice. 12-month term: at least 30 days before it expires, or it renews for another 12 months
Refunds
None: fees paid are non-refundable
Fees
Payment obligations are non-cancelable
Source: similarweb.com

Business and enterprise packages

Through sales Custom packages bought through Similarweb's sales team. Who can cancel: The customer, through its account representative.

  1. Check your contract for the term end date and its termination terms
  2. Contact your account representative or Similarweb support (support@similarweb.com) and give written notice of non-renewal at least 30 days before the term expires
Access ends
At the end of the contract term
Notice
Termination terms are set in your contract. Under Similarweb's Terms, a 12-month term renews for another 12 months unless either party gives notice 30 days before it expires
Refunds
None: fees paid are non-refundable
Fees
Payment obligations are non-cancelable for the term
Source: similarweb.com similarweb.com

Delete a free account

Online, self-serve Free Similarweb accounts (paying and trial users cancel the subscription instead). Who can cancel: The account holder.

  1. Sign in and go to Settings & Help, then AccountYou should see: Delete Account
  2. Click Delete Account and read the pop-up, then select a reason and your account deletion settings
  3. Click Delete AccountYou should see: you are redirected to the Similarweb homepage
Confirm it worked
You are redirected to the Similarweb homepage and unsubscribed from Similarweb emails
Access ends
Immediately
Open the page
Source: support.similarweb.com

Questions people ask

Can I get a refund if I cancel Similarweb?

Self-service plans and trials: None: the Terms say payment obligations are non-cancelable and fees paid are non-refundable. By email: None: fees paid are non-refundable.

Source: similarweb.com

If I cancel Similarweb, when does my access end?

Self-service plans and trials: The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew. By email: Month-to-month: 14 days after written notice. 12-month term: at the end of the term, if notice arrives at least 30 days before it expires. Business and enterprise packages: At the end of the contract term.

Source: support.similarweb.com similarweb.com similarweb.com

Is there a fee to cancel Similarweb?

By email: Payment obligations are non-cancelable. Business and enterprise packages: Payment obligations are non-cancelable for the term.

Source: similarweb.com

How long before renewal do I need to cancel Similarweb?

Self-service plans and trials: Cancel a free trial before its 7 days end or the card is charged. Similarweb's Terms: a month-to-month subscription continues until cancelled on 14 days' written notice; a 12-month term renews for another 12 months unless notice is given 30 days before it expires. By email: Month-to-month: 14 days' written notice. 12-month term: at least 30 days before it expires, or it renews for another 12 months. Business and enterprise packages: Termination terms are set in your contract. Under Similarweb's Terms, a 12-month term renews for another 12 months unless either party gives notice 30 days before it expires.

Source: similarweb.com support.similarweb.com support.similarweb.com similarweb.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Use the free data on Similarweb.com: a high-level sample with a limited set of features and no deeper drill-downs similarweb.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • A free trial bills the card automatically after 7 days unless the plan is cancelled first
  • Deleting a free account is permanent and is not how paying or trial users cancel: use Cancel Plan
  • Business packages can't be cancelled in the app: contact the account representative before the 30-day notice deadline
  • Download Excel files you need before the subscription ends
  • The Terms also accept a cancellation request emailed to support@similarweb.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/similarweb.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. How do I cancel my subscription? You can cancel your Similarweb subscription at any time from within the Account Settings section of the Similarweb platform. (self-service cancelling)
  2. How do I cancel my subscription? Find the Settings icon in the bottom left corner of the page and click Account. (the first step)
  3. How do I cancel my subscription? Click Cancel Plan in the top right corner. (the final step (after Subscription Information))
  4. How do I cancel my subscription? Once you cancel your subscription, it will stay active until the end of your subscription period. It will then automatically complete the cancelation when your subscription period ends. (when cancelling takes effect)
  5. Pricing Once you cancel, your plan will not renew after the current billing period ends. (the plan doesn't renew after cancelling)
  6. How to register for a Similarweb free trial You will be automatically billed after the 7 day free trial ends. (trials convert to paid automatically)
  7. How to register for a Similarweb free trial If you cancel prior to the end of the trial, you will not be billed. (cancelling during the trial avoids the charge)
  8. Similarweb's Terms and Conditions until canceled by either party on fourteen (14) days written notice (notice for month-to-month subscriptions)
  9. Similarweb's Terms and Conditions unless either party notifies the other party thirty (30) days prior to the expiration of the then-current term (the 30-day notice before a term expires)
  10. Similarweb's Terms and Conditions You may terminate your Subscription to the Platform by canceling your Account through the tools that we make available within the Platform (cancelling in the platform is a valid termination)
  11. Similarweb's Terms and Conditions Payment obligations are non-cancelable and Fees paid are non-refundable. (no refunds)
  12. Pricing Termination terms are defined in your contract. Please contact your account representative or our support team ( support@similarweb.com ) for assistance with ending your agreement. (business plans are cancelled under the contract, through the representative or support)
  13. Pricing If you're using a Similarweb for Entrepreneurs package, you can cancel directly from your subscription information page within the platform. (Entrepreneurs packages are cancelled in the platform)
  14. How do I delete my free account? Go to Setting & Help > Account. (where account deletion starts)
  15. How do I delete my free account? Your account will be deleted immediately and you will be redirected to the Similarweb Homepage. (deletion is immediate, and what you see)
  16. How do I delete my free account? all reports and dashboards associated with the account will be permanently deleted. (deleting the account removes reports and dashboards)
  17. Pricing Free data on Similarweb.com is a high-level sample of what we offer and shows a limited set of features without deeper drill downs. (the free version)
  18. Downloading Excel Files Throughout the platforms, you can download most reports as an Excel spreadsheet (what can be exported)
  19. Downloading Excel Files Simply click the Excel icon and the download will begin. (how to download)
  20. Downloading Excel Files Certain Excel downloads will require the use of Data Credits. (the Data Credits limit)
  21. Downloading Excel Files This data is downloaded as a CSV file (the Data Exporter format)
  22. Data Exporter The report types available will be based on your subscription. (Data Exporter report types depend on the plan)
  23. Similarweb's Terms and Conditions you and your Organization will lose all access to the Platform or Applications. (access ends on termination)
  24. Similarweb's Terms and Conditions Thereafter, your Subscription shall be extended for one or more additional periods of twelve (12) months each (12-month renewals)
  25. How do I delete my free account? Once your account is deleted, you will not be able to use that email address for another trial (the email can't be reused for a trial)
  26. Pricing After you cancel, you'll retain access to the Similarweb platform until the end of your current subscription period, and the cancellation will complete automatically when it ends. (access continues to the end of the period)
  27. Similarweb's Terms and Conditions or by sending a cancellation request to us at support@similarweb.com (cancelling by email)

Not confirmed yet

  • Similarweb doesn't say how long it keeps a cancelled subscriber's reports and data; its help center and Terms don't give a retention period
  • No confirmation email or on-screen status after Cancel Plan is described in Similarweb's help center
  • Which self-service plans are month-to-month and which have 12-month terms isn't spelled out on the pricing page; check your order
  • Self-service package prices and any annual-billing discount aren't stated on Similarweb's pricing page

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).