{
 "id": "similarweb",
 "name": "Similarweb",
 "category": "marketing_sales",
 "website": "https://www.similarweb.com",
 "domains": [
  "similarweb.com"
 ],
 "summary": "Self-service plans and trials: open Settings & Help, Account, Subscription Information and click Cancel Plan; the plan stays active to the end of the period. Business plans follow the contract: 12-month terms renew unless either side gives 30 days' notice. Fees are non-refundable; cancel a trial within 7 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-service plans and trials",
   "applies_to": "Similarweb for Entrepreneurs (self-service) packages for individuals and small teams, including the 7-day free trial",
   "who": "The subscriber, signed in to Similarweb",
   "method": "self_serve",
   "start_url": "https://account.similarweb.com/#/subscription",
   "steps": [
    {
     "do": "Click the Settings icon in the bottom left corner of the platform and click Account",
     "expect": "Subscription Information"
    },
    {
     "do": "Go to Subscription Information",
     "expect": "Cancel Plan, in the top right corner"
    },
    {
     "do": "Click Cancel Plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription stays active until the end of the subscription period, then the cancellation completes and the plan doesn't renew",
   "notice": "Cancel a free trial before its 7 days end or the card is charged. Similarweb's Terms: a month-to-month subscription continues until cancelled on 14 days' written notice; a 12-month term renews for another 12 months unless notice is given 30 days before it expires",
   "refund": "None: the Terms say payment obligations are non-cancelable and fees paid are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s24",
    "s13",
    "s26"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "Any Similarweb subscription, including self-service packages",
   "who": "The subscriber",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email a cancellation request to support@similarweb.com. A month-to-month subscription needs 14 days' written notice; for a 12-month term, send it at least 30 days before the term expires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Month-to-month: 14 days after written notice. 12-month term: at the end of the term, if notice arrives at least 30 days before it expires",
   "notice": "Month-to-month: 14 days' written notice. 12-month term: at least 30 days before it expires, or it renews for another 12 months",
   "refund": "None: fees paid are non-refundable",
   "fees": "Payment obligations are non-cancelable",
   "source_ids": [
    "s27",
    "s10",
    "s8",
    "s9",
    "s24",
    "s11"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business and enterprise packages",
   "applies_to": "Custom packages bought through Similarweb's sales team",
   "who": "The customer, through its account representative",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your contract for the term end date and its termination terms",
     "expect": null
    },
    {
     "do": "Contact your account representative or Similarweb support (support@similarweb.com) and give written notice of non-renewal at least 30 days before the term expires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the contract term",
   "notice": "Termination terms are set in your contract. Under Similarweb's Terms, a 12-month term renews for another 12 months unless either party gives notice 30 days before it expires",
   "refund": "None: fees paid are non-refundable",
   "fees": "Payment obligations are non-cancelable for the term",
   "source_ids": [
    "s9",
    "s11",
    "s12",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete a free account",
   "applies_to": "Free Similarweb accounts (paying and trial users cancel the subscription instead)",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://account.similarweb.com/user-details",
   "steps": [
    {
     "do": "Sign in and go to Settings & Help, then Account",
     "expect": "Delete Account"
    },
    {
     "do": "Click Delete Account and read the pop-up, then select a reason and your account deletion settings",
     "expect": null
    },
    {
     "do": "Click Delete Account",
     "expect": "you are redirected to the Similarweb homepage"
    }
   ],
   "confirm_by": "You are redirected to the Similarweb homepage and unsubscribed from Similarweb emails",
   "effective": "Immediately",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Use the free data on Similarweb.com: a high-level sample with a limited set of features and no deeper drill-downs",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Report data on screen (most reports)",
   "how": "Click the Excel icon just above an insight widget to download the report; in Sales Intelligence, use Export options above your lists",
   "format": "Excel spreadsheet",
   "limits": "Certain Excel downloads use Data Credits; you see how many before downloading",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "data": "Custom data sets at scale",
   "how": "Use the Data Exporter in Data Studio (sidebar menu), choose a report type, inputs and metrics, then download or schedule the report",
   "format": "CSV",
   "limits": "Uses Data Credits; report types depend on your subscription",
   "source_ids": [
    "s21",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the subscription period",
  "data_kept": null,
  "you_lose": [
   "All access to the platform and its applications once the subscription terminates",
   "All reports and dashboards, permanently, if you delete the account",
   "The option to use the same email address for another trial, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "A free trial bills the card automatically after 7 days unless the plan is cancelled first",
   "Deleting a free account is permanent and is not how paying or trial users cancel: use Cancel Plan",
   "Business packages can't be cancelled in the app: contact the account representative before the 30-day notice deadline",
   "Download Excel files you need before the subscription ends",
   "The Terms also accept a cancellation request emailed to support@similarweb.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "You can cancel your Similarweb subscription at any time from within the Account Settings section of the Similarweb platform.",
   "supports": "self-service cancelling"
  },
  {
   "id": "s2",
   "url": "https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Find the Settings icon in the bottom left corner of the page and click Account.",
   "supports": "the first step"
  },
  {
   "id": "s3",
   "url": "https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click Cancel Plan in the top right corner.",
   "supports": "the final step (after Subscription Information)"
  },
  {
   "id": "s4",
   "url": "https://support.similarweb.com/hc/en-us/articles/4404037294225-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Once you cancel your subscription, it will stay active until the end of your subscription period. It will then automatically complete the cancelation when your subscription period ends.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.similarweb.com/corp/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Once you cancel, your plan will not renew after the current billing period ends.",
   "supports": "the plan doesn't renew after cancelling"
  },
  {
   "id": "s6",
   "url": "https://support.similarweb.com/hc/en-us/articles/10311028720925-How-to-register-for-a-Similarweb-free-trial",
   "title": "How to register for a Similarweb free trial",
   "publisher": "vendor",
   "quote": "You will be automatically billed after the 7 day free trial ends.",
   "supports": "trials convert to paid automatically"
  },
  {
   "id": "s7",
   "url": "https://support.similarweb.com/hc/en-us/articles/10311028720925-How-to-register-for-a-Similarweb-free-trial",
   "title": "How to register for a Similarweb free trial",
   "publisher": "vendor",
   "quote": "If you cancel prior to the end of the trial, you will not be billed.",
   "supports": "cancelling during the trial avoids the charge"
  },
  {
   "id": "s8",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "until canceled by either party on fourteen (14) days written notice",
   "supports": "notice for month-to-month subscriptions"
  },
  {
   "id": "s9",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "unless either party notifies the other party thirty (30) days prior to the expiration of the then-current term",
   "supports": "the 30-day notice before a term expires"
  },
  {
   "id": "s10",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may terminate your Subscription to the Platform by canceling your Account through the tools that we make available within the Platform",
   "supports": "cancelling in the platform is a valid termination"
  },
  {
   "id": "s11",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "Payment obligations are non-cancelable and Fees paid are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s12",
   "url": "https://www.similarweb.com/corp/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Termination terms are defined in your contract. Please contact your account representative or our support team ( support@similarweb.com ) for assistance with ending your agreement.",
   "supports": "business plans are cancelled under the contract, through the representative or support"
  },
  {
   "id": "s13",
   "url": "https://www.similarweb.com/corp/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you're using a Similarweb for Entrepreneurs package, you can cancel directly from your subscription information page within the platform.",
   "supports": "Entrepreneurs packages are cancelled in the platform"
  },
  {
   "id": "s14",
   "url": "https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account",
   "title": "How do I delete my free account?",
   "publisher": "vendor",
   "quote": "Go to Setting & Help > Account.",
   "supports": "where account deletion starts"
  },
  {
   "id": "s15",
   "url": "https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account",
   "title": "How do I delete my free account?",
   "publisher": "vendor",
   "quote": "Your account will be deleted immediately and you will be redirected to the Similarweb Homepage.",
   "supports": "deletion is immediate, and what you see"
  },
  {
   "id": "s16",
   "url": "https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account",
   "title": "How do I delete my free account?",
   "publisher": "vendor",
   "quote": "all reports and dashboards associated with the account will be permanently deleted.",
   "supports": "deleting the account removes reports and dashboards"
  },
  {
   "id": "s17",
   "url": "https://www.similarweb.com/corp/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Free data on Similarweb.com is a high-level sample of what we offer and shows a limited set of features without deeper drill downs.",
   "supports": "the free version"
  },
  {
   "id": "s18",
   "url": "https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files",
   "title": "Downloading Excel Files",
   "publisher": "vendor",
   "quote": "Throughout the platforms, you can download most reports as an Excel spreadsheet",
   "supports": "what can be exported"
  },
  {
   "id": "s19",
   "url": "https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files",
   "title": "Downloading Excel Files",
   "publisher": "vendor",
   "quote": "Simply click the Excel icon and the download will begin.",
   "supports": "how to download"
  },
  {
   "id": "s20",
   "url": "https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files",
   "title": "Downloading Excel Files",
   "publisher": "vendor",
   "quote": "Certain Excel downloads will require the use of Data Credits.",
   "supports": "the Data Credits limit"
  },
  {
   "id": "s21",
   "url": "https://support.similarweb.com/hc/en-us/articles/22470273025821-Downloading-Excel-Files",
   "title": "Downloading Excel Files",
   "publisher": "vendor",
   "quote": "This data is downloaded as a CSV file",
   "supports": "the Data Exporter format"
  },
  {
   "id": "s22",
   "url": "https://support.similarweb.com/hc/en-us/articles/13252032019101-Data-Exporter",
   "title": "Data Exporter",
   "publisher": "vendor",
   "quote": "The report types available will be based on your subscription.",
   "supports": "Data Exporter report types depend on the plan"
  },
  {
   "id": "s23",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "you and your Organization will lose all access to the Platform or Applications.",
   "supports": "access ends on termination"
  },
  {
   "id": "s24",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "Thereafter, your Subscription shall be extended for one or more additional periods of twelve (12) months each",
   "supports": "12-month renewals"
  },
  {
   "id": "s25",
   "url": "https://support.similarweb.com/hc/en-us/articles/360011019118-How-do-I-delete-my-free-account",
   "title": "How do I delete my free account?",
   "publisher": "vendor",
   "quote": "Once your account is deleted, you will not be able to use that email address for another trial",
   "supports": "the email can't be reused for a trial"
  },
  {
   "id": "s26",
   "url": "https://www.similarweb.com/corp/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "After you cancel, you'll retain access to the Similarweb platform until the end of your current subscription period, and the cancellation will complete automatically when it ends.",
   "supports": "access continues to the end of the period"
  },
  {
   "id": "s27",
   "url": "https://www.similarweb.com/corp/legal/terms/",
   "title": "Similarweb's Terms and Conditions",
   "publisher": "vendor",
   "quote": "or by sending a cancellation request to us at support@similarweb.com",
   "supports": "cancelling by email"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Similarweb doesn't say how long it keeps a cancelled subscriber's reports and data; its help center and Terms don't give a retention period",
   "No confirmation email or on-screen status after Cancel Plan is described in Similarweb's help center",
   "Which self-service plans are month-to-month and which have 12-month terms isn't spelled out on the pricing page; check your order",
   "Self-service package prices and any annual-billing discount aren't stated on Similarweb's pricing page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Similarweb's cancel, trial and delete-account articles, its pricing page and Terms: steps, timing, notice periods and the no-refund rule are confirmed",
    "Added an email route: the Terms also let you terminate by sending a cancellation request to support@similarweb.com (s27)"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.similarweb.com/user-details",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/similarweb",
 "json": "https://stackcut.io/exits/similarweb.json",
 "evidence": {
  "packet_revision": "bccee77a41a9aad9640b85c41a99658d15d9d18bfe364439ad346633c610495d",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "similarweb--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "similarweb--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "similarweb--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "similarweb--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}