Business software · Marketing and sales

How to cancel Apollo.io

An admin cancels in Admin Settings, Plan overview, Cancel Plan (select paid teams only; others go through Apollo support or their account manager). It takes effect at the end of the plan term. The Terms require written notice of non-renewal 30 days before the term ends, and payments are nonrefundable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Launch Apollo and click Admin Settings, then Plan overview (the help center's FAQ also names it Settings, then Billing and credits, then Plan overview).
  • When it ends: The account goes into pending cancellation and the plan ends at the end of the current plan term; until then you can keep using the account and existing credits.
  • Contract notice: Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms; otherwise it renews for another term of the same length. How to give notice
  • Before you go: export Saved contacts (accounts have a separate CSV export). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Saved contacts (accounts have a separate CSV export): Click Search, then People; filter and select contacts (or use bulk selection), click Export, then Export records, and Download when the export completes (CSV). May require export credits, depending on your plan; unused credits expire at the end of the billing cycle, so export before the plan ends knowledge.apollo.io knowledge.apollo.io

What happens to your data

Not stated in the help center; the Terms say accounts may be removed and the information you uploaded may be destroyed.

What you lose

  • Unused credits: they expire at the end of the billing cycle and don't roll over
  • Your current plan price: you may not be able to rejoin at it
  • Seats beyond one if you move to the Free plan (10 days after downgrading)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Apollo.io

Online, self-serve Self-serve paid Apollo plans that show the Cancel Plan option (only select paid teams have it). Who can cancel: An Apollo admin.

  1. Launch Apollo and click Admin Settings, then Plan overview (the help center's FAQ also names it Settings, then Billing and credits, then Plan overview)You should see: Cancel Plan
  2. Scroll to the bottom of the plan overview and click Cancel PlanYou should see: a pop-up asking for a reason
  3. Select a reason for the cancellation from the dropdown
  4. Review and confirm the plan cancellation
Confirm it worked
The plan overview shows the cancellation as pending, with a Reactivate plan option, until the end of the plan term
Access ends
The account goes into pending cancellation and the plan ends at the end of the current plan term; until then you can keep using the account and existing credits
Notice
The Terms renew each subscription term automatically unless written notice of non-renewal is given at least 30 days before the term ends (through account settings where available, or support@apollo.io)
Refunds
Subscriptions are non-cancelable during the term and all payments are nonrefundable; there are no refunds for partly used services or for mid-term downgrades
Source: knowledge.apollo.io apollo.io apollo.io

Business contract

By email Accounts opened with the Apollo sales team, and teams that don't see the Cancel Plan option. Who can cancel: An Apollo admin, through Apollo support or the account manager.

  1. Check your Order Form for the subscription term, its end date and any renewal or notice terms: the Order Form takes precedence over the online Terms if they conflict
  2. At least 30 days before the term ends (earlier if your Order Form requires it), send written notice of non-renewal to support@apollo.io, the address the Terms name, and tell your account manager
Access ends
At the end of the current term
Notice
Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms; otherwise it renews for another term of the same length
Refunds
Subscriptions are non-cancelable during the term and all payments are nonrefundable
Source: knowledge.apollo.io apollo.io

Questions people ask

Can I get a refund if I cancel Apollo.io?

Billed by Apollo.io: Subscriptions are non-cancelable during the term and all payments are nonrefundable; there are no refunds for partly used services or for mid-term downgrades. Business contract: Subscriptions are non-cancelable during the term and all payments are nonrefundable.

Source: apollo.io

If I cancel Apollo.io, when does my access end?

Billed by Apollo.io: The account goes into pending cancellation and the plan ends at the end of the current plan term; until then you can keep using the account and existing credits. Business contract: At the end of the current term.

Source: knowledge.apollo.io apollo.io

How long before renewal do I need to cancel Apollo.io?

Billed by Apollo.io: The Terms renew each subscription term automatically unless written notice of non-renewal is given at least 30 days before the term ends (through account settings where available, or support@apollo.io). Business contract: Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms; otherwise it renews for another term of the same length.

Source: apollo.io

What happens to my data when I cancel Apollo.io?

Not stated in the help center; the Terms say accounts may be removed and the information you uploaded may be destroyed.

Source: apollo.io

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Switch to the Free plan: you're limited to 1 seat and lose all other seats 10 days after downgrading knowledge.apollo.io
  • Cheaper plan Where Apollo permits the change, a lower plan changes access immediately and the lower price starts next plan term; no refund for unused current-cycle time. Confirm annual-plan eligibility and your Order Form before changing. knowledge.apollo.io apollo.io apollo.io
  • Fewer seats Ask Apollo to confirm whether your plan permits fewer seats. The pricing FAQ describes immediate access changes and a lower price next term, but the Terms prohibit decreasing seats during a Term. Follow your Order Form and obtain written eligibility confirmation before changing. knowledge.apollo.io apollo.io apollo.io

Cheaper ways to get the same job done

Stackcut prices the alternatives to Apollo.io from public list prices.

B2B contact data

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: A pop-up asks you to select a reason for cancelling before you review and confirm
  • Only admins can cancel, and only select paid teams have self-serve cancellation; otherwise contact Apollo support or your account manager
  • The Terms require written notice of non-renewal at least 30 days before the term ends, and an Order Form's terms take precedence: send notice early, especially on annual plans
  • Cancelling may mean you can't rejoin at your current plan price
  • Export contacts before the term ends: exports may need credits, and unused credits expire
  • A supported downgrade changes access before the lower price starts next term. Verify annual-plan and seat-reduction eligibility against the Order Form and Apollo support before accepting a change.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/apollo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Customize and Manage Your Apollo Plan If you're an Apollo admin, you can manage and upgrade your team's plan, add additional seats, and customize the number of credits that your team can access each billing cycle. (admins manage the plan)
  2. Customize and Manage Your Apollo Plan Launch Apollo and click Admin Settings > Plan overview. (where the flow starts)
  3. Customize and Manage Your Apollo Plan Scroll to the bottom of your plan overview and click Cancel Plan. (the Cancel Plan step)
  4. Customize and Manage Your Apollo Plan In the pop-up, select a reason for your cancellation from the dropdown. (the reason step)
  5. Customize and Manage Your Apollo Plan Next, review and confirm your plan cancellation. (the confirm step)
  6. Customize and Manage Your Apollo Plan Apollo places your account on pending cancellation status and processes your cancellation at the end of your current plan term. (when the cancellation takes effect)
  7. Customize and Manage Your Apollo Plan Continue using your Apollo account and existing credits. (use during pending cancellation)
  8. Customize and Manage Your Apollo Plan When you cancel, you agree that you may not be able to rejoin Apollo at your current plan price. (losing the current price)
  9. Customize and Manage Your Apollo Plan Per our terms of service, unused credits expire at the end of your billing cycle and do not roll over to the next billing cycle. (credits don't roll over)
  10. Customize and Manage Your Apollo Plan Only select paid teams have the option for self-serve cancellation. (self-serve cancellation is limited)
  11. Customize and Manage Your Apollo Plan If you opened your account with the help of the Apollo sales team, reach out to Apollo support or your account manager to cancel your plan. (the sales-assisted route)
  12. Apollo.io Terms of Service at least thirty (30) days prior to the end of the relevant Subscription Term (the 30-day non-renewal notice)
  13. Apollo.io Terms of Service You may submit a notice of non-renewal through your account settings, where available, or by contacting support@apollo.io. (how to send notice)
  14. Apollo.io Terms of Service Subscriptions are non-cancelable during the Term and all payments by you are nonrefundable. (no refunds)
  15. Apollo.io pricing Your new lower price applies starting with the next plan term. (when a supported downgrade lowers the recurring price)
  16. Apollo.io Terms of Service Each Subscription Term will automatically renew for an additional period equal to the expiring Subscription Term unless either party gives the other written notice of non-renewal (automatic renewal)
  17. Customize and Manage Your Apollo Plan If you switch from a paid plan to a free plan, you'll be limited to 1 seat and lose all other seats 10 days after downgrading. (the Free plan)
  18. Customize and Manage Your Apollo Plan Be aware that plan downgrades take immediate effect. (downgrades are immediate)
  19. Customize and Manage Your Apollo Plan Next to How many users do you have?, click + or - to increase or decrease the number of seats on your plan. (changing the seat count)
  20. Export Contacts to a CSV You can export enriched contacts from Apollo to a CSV. (what can be exported)
  21. Export Contacts to a CSV Exporting saved contacts to a CSV may require export credits, depending on your Apollo plan. (exports may need credits)
  22. Export Contacts to a CSV When finished, click Export records. (the export step)
  23. Export Contacts to a CSV When the export completes, click Download. (downloading the export)
  24. Apollo.io Terms of Service all passwords and individual accounts removed, and all information that has been uploaded into Apollo's systems by you may be destroyed (accounts may be removed and data destroyed on termination)
  25. Apollo.io Terms of Service There are no refunds for partially used Services or service units. (no refunds for partly used services)
  26. Apollo.io Terms of Service the following will apply in descending order of precedence: (1) Apollo DPA; (2) Order Form, if any (an Order Form's terms take precedence over the Terms)
  27. Apollo.io pricing Downgrades (plan type or seat count) also take effect immediately (pricing FAQ describes immediate access changes; contract eligibility must be confirmed)
  28. Customize and Manage Your Apollo Plan Go to Settings > Billing and credits > Plan overview. Click Reactivate plan at the top of the plan overview page (the alternate menu path and the Reactivate plan option while cancellation is pending)
  29. Export Contacts to a CSV You may see different field options when you export contacts than when you export accounts. (accounts have their own export)
  30. Apollo.io Terms of Service The number of seats may not be decreased during a Term. (contract restriction conflicting with general seat-change FAQ)

Not confirmed yet

  • The help center says a cancellation takes effect at the end of the plan term, while the Terms require written notice of non-renewal 30 days before the term ends; how the 30 days applies to monthly self-serve plans isn't explained
  • How long Apollo keeps data after a plan ends isn't stated
  • Whether Apollo sells subscriptions through Apple or Google Play wasn't found on the pages read
  • Pricing describes immediate plan/seat access changes with lower pricing next term, while Terms prohibit mid-term seat reductions and the pricing annual-to-monthly section excludes mid-cycle annual downgrades. These statements do not establish account-specific eligibility; confirm the Order Form and Apollo support response.

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).