{
 "id": "apollo",
 "name": "Apollo.io",
 "category": "marketing_sales",
 "website": "https://www.apollo.io",
 "domains": [
  "apollo.io"
 ],
 "summary": "An admin cancels in Admin Settings, Plan overview, Cancel Plan (select paid teams only; others go through Apollo support or their account manager). It takes effect at the end of the plan term. The Terms require written notice of non-renewal 30 days before the term ends, and payments are nonrefundable.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Self-serve paid Apollo plans that show the Cancel Plan option (only select paid teams have it)",
   "who": "An Apollo admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Launch Apollo and click Admin Settings, then Plan overview (the help center's FAQ also names it Settings, then Billing and credits, then Plan overview)",
     "expect": "Cancel Plan"
    },
    {
     "do": "Scroll to the bottom of the plan overview and click Cancel Plan",
     "expect": "a pop-up asking for a reason"
    },
    {
     "do": "Select a reason for the cancellation from the dropdown",
     "expect": null
    },
    {
     "do": "Review and confirm the plan cancellation",
     "expect": null
    }
   ],
   "confirm_by": "The plan overview shows the cancellation as pending, with a Reactivate plan option, until the end of the plan term",
   "effective": "The account goes into pending cancellation and the plan ends at the end of the current plan term; until then you can keep using the account and existing credits",
   "notice": "The Terms renew each subscription term automatically unless written notice of non-renewal is given at least 30 days before the term ends (through account settings where available, or support@apollo.io)",
   "refund": "Subscriptions are non-cancelable during the term and all payments are nonrefundable; there are no refunds for partly used services or for mid-term downgrades",
   "fees": null,
   "source_ids": [
    "ap1",
    "ap2",
    "ap3",
    "ap4",
    "ap5",
    "ap6",
    "ap7",
    "ap8",
    "ap9",
    "ap10",
    "ap11",
    "ap12",
    "ap13",
    "ap14",
    "ap15",
    "ap16",
    "ap26",
    "ap29"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Accounts opened with the Apollo sales team, and teams that don't see the Cancel Plan option",
   "who": "An Apollo admin, through Apollo support or the account manager",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for the subscription term, its end date and any renewal or notice terms: the Order Form takes precedence over the online Terms if they conflict",
     "expect": null
    },
    {
     "do": "At least 30 days before the term ends (earlier if your Order Form requires it), send written notice of non-renewal to support@apollo.io, the address the Terms name, and tell your account manager",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term",
   "notice": "Written notice of non-renewal at least 30 days before the end of the subscription term, unless your Order Form sets different terms; otherwise it renews for another term of the same length",
   "refund": "Subscriptions are non-cancelable during the term and all payments are nonrefundable",
   "fees": null,
   "source_ids": [
    "ap10",
    "ap11",
    "ap12",
    "ap13",
    "ap16",
    "ap14",
    "ap27",
    "ap26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Switch to the Free plan: you're limited to 1 seat and lose all other seats 10 days after downgrading",
   "evidence": "documented",
   "source_ids": [
    "ap17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Where Apollo permits the change, a lower plan changes access immediately and the lower price starts next plan term; no refund for unused current-cycle time. Confirm annual-plan eligibility and your Order Form before changing.",
   "evidence": "documented",
   "source_ids": [
    "ap18",
    "ap15",
    "ap14",
    "ap28"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Ask Apollo to confirm whether your plan permits fewer seats. The pricing FAQ describes immediate access changes and a lower price next term, but the Terms prohibit decreasing seats during a Term. Follow your Order Form and obtain written eligibility confirmation before changing.",
   "evidence": "documented",
   "source_ids": [
    "ap19",
    "ap28",
    "ap15",
    "ap31"
   ]
  }
 ],
 "export": [
  {
   "data": "Saved contacts (accounts have a separate CSV export)",
   "how": "Click Search, then People; filter and select contacts (or use bulk selection), click Export, then Export records, and Download when the export completes",
   "format": "CSV",
   "limits": "May require export credits, depending on your plan; unused credits expire at the end of the billing cycle, so export before the plan ends",
   "source_ids": [
    "ap20",
    "ap21",
    "ap22",
    "ap23",
    "ap9",
    "ap30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current plan term (the account shows pending cancellation until then)",
  "data_kept": "Not stated in the help center; the Terms say accounts may be removed and the information you uploaded may be destroyed",
  "you_lose": [
   "Unused credits: they expire at the end of the billing cycle and don't roll over",
   "Your current plan price: you may not be able to rejoin at it",
   "Seats beyond one if you move to the Free plan (10 days after downgrading)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A pop-up asks you to select a reason for cancelling before you review and confirm",
  "tips": [
   "Only admins can cancel, and only select paid teams have self-serve cancellation; otherwise contact Apollo support or your account manager",
   "The Terms require written notice of non-renewal at least 30 days before the term ends, and an Order Form's terms take precedence: send notice early, especially on annual plans",
   "Cancelling may mean you can't rejoin at your current plan price",
   "Export contacts before the term ends: exports may need credits, and unused credits expire",
   "A supported downgrade changes access before the lower price starts next term. Verify annual-plan and seat-reduction eligibility against the Order Form and Apollo support before accepting a change."
  ]
 },
 "sources": [
  {
   "id": "ap1",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "If you're an Apollo admin, you can manage and upgrade your team's plan, add additional seats, and customize the number of credits that your team can access each billing cycle.",
   "supports": "admins manage the plan"
  },
  {
   "id": "ap2",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Launch Apollo and click Admin Settings > Plan overview.",
   "supports": "where the flow starts"
  },
  {
   "id": "ap3",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of your plan overview and click Cancel Plan.",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "ap4",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "In the pop-up, select a reason for your cancellation from the dropdown.",
   "supports": "the reason step"
  },
  {
   "id": "ap5",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Next, review and confirm your plan cancellation.",
   "supports": "the confirm step"
  },
  {
   "id": "ap6",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Apollo places your account on pending cancellation status and processes your cancellation at the end of your current plan term.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "ap7",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Continue using your Apollo account and existing credits.",
   "supports": "use during pending cancellation"
  },
  {
   "id": "ap8",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "When you cancel, you agree that you may not be able to rejoin Apollo at your current plan price.",
   "supports": "losing the current price"
  },
  {
   "id": "ap9",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Per our terms of service, unused credits expire at the end of your billing cycle and do not roll over to the next billing cycle.",
   "supports": "credits don't roll over"
  },
  {
   "id": "ap10",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Only select paid teams have the option for self-serve cancellation.",
   "supports": "self-serve cancellation is limited"
  },
  {
   "id": "ap11",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "If you opened your account with the help of the Apollo sales team, reach out to Apollo support or your account manager to cancel your plan.",
   "supports": "the sales-assisted route"
  },
  {
   "id": "ap12",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to the end of the relevant Subscription Term",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "ap13",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "You may submit a notice of non-renewal through your account settings, where available, or by contacting support@apollo.io.",
   "supports": "how to send notice"
  },
  {
   "id": "ap14",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "Subscriptions are non-cancelable during the Term and all payments by you are nonrefundable.",
   "supports": "no refunds"
  },
  {
   "id": "ap15",
   "url": "https://www.apollo.io/pricing",
   "title": "Apollo.io pricing",
   "publisher": "vendor",
   "quote": "Your new lower price applies starting with the next plan term.",
   "supports": "when a supported downgrade lowers the recurring price"
  },
  {
   "id": "ap16",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "Each Subscription Term will automatically renew for an additional period equal to the expiring Subscription Term unless either party gives the other written notice of non-renewal",
   "supports": "automatic renewal"
  },
  {
   "id": "ap17",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "If you switch from a paid plan to a free plan, you'll be limited to 1 seat and lose all other seats 10 days after downgrading.",
   "supports": "the Free plan"
  },
  {
   "id": "ap18",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Be aware that plan downgrades take immediate effect.",
   "supports": "downgrades are immediate"
  },
  {
   "id": "ap19",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Next to How many users do you have?, click + or - to increase or decrease the number of seats on your plan.",
   "supports": "changing the seat count"
  },
  {
   "id": "ap20",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV",
   "title": "Export Contacts to a CSV",
   "publisher": "vendor",
   "quote": "You can export enriched contacts from Apollo to a CSV.",
   "supports": "what can be exported"
  },
  {
   "id": "ap21",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV",
   "title": "Export Contacts to a CSV",
   "publisher": "vendor",
   "quote": "Exporting saved contacts to a CSV may require export credits, depending on your Apollo plan.",
   "supports": "exports may need credits"
  },
  {
   "id": "ap22",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV",
   "title": "Export Contacts to a CSV",
   "publisher": "vendor",
   "quote": "When finished, click Export records.",
   "supports": "the export step"
  },
  {
   "id": "ap23",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV",
   "title": "Export Contacts to a CSV",
   "publisher": "vendor",
   "quote": "When the export completes, click Download.",
   "supports": "downloading the export"
  },
  {
   "id": "ap24",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "all passwords and individual accounts removed, and all information that has been uploaded into Apollo's systems by you may be destroyed",
   "supports": "accounts may be removed and data destroyed on termination"
  },
  {
   "id": "ap26",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "There are no refunds for partially used Services or service units.",
   "supports": "no refunds for partly used services"
  },
  {
   "id": "ap27",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "the following will apply in descending order of precedence: (1) Apollo DPA; (2) Order Form, if any",
   "supports": "an Order Form's terms take precedence over the Terms"
  },
  {
   "id": "ap28",
   "url": "https://www.apollo.io/pricing",
   "title": "Apollo.io pricing",
   "publisher": "vendor",
   "quote": "Downgrades (plan type or seat count) also take effect immediately",
   "supports": "pricing FAQ describes immediate access changes; contract eligibility must be confirmed"
  },
  {
   "id": "ap29",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan",
   "title": "Customize and Manage Your Apollo Plan",
   "publisher": "vendor",
   "quote": "Go to Settings > Billing and credits > Plan overview. Click Reactivate plan at the top of the plan overview page",
   "supports": "the alternate menu path and the Reactivate plan option while cancellation is pending"
  },
  {
   "id": "ap30",
   "url": "https://knowledge.apollo.io/hc/en-us/articles/4409237712141-Export-Contacts-to-a-CSV",
   "title": "Export Contacts to a CSV",
   "publisher": "vendor",
   "quote": "You may see different field options when you export contacts than when you export accounts.",
   "supports": "accounts have their own export"
  },
  {
   "id": "ap31",
   "url": "https://www.apollo.io/terms",
   "title": "Apollo.io Terms of Service",
   "publisher": "vendor",
   "quote": "The number of seats may not be decreased during a Term.",
   "supports": "contract restriction conflicting with general seat-change FAQ"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The help center says a cancellation takes effect at the end of the plan term, while the Terms require written notice of non-renewal 30 days before the term ends; how the 30 days applies to monthly self-serve plans isn't explained",
   "How long Apollo keeps data after a plan ends isn't stated",
   "Whether Apollo sells subscriptions through Apple or Google Play wasn't found on the pages read",
   "Pricing describes immediate plan/seat access changes with lower pricing next term, while Terms prohibit mid-term seat reductions and the pricing annual-to-monthly section excludes mid-cycle annual downgrades. These statements do not establish account-specific eligibility; confirm the Order Form and Apollo support response."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Contract route: the Order Form takes precedence over the Terms, so check it for renewal and notice terms (added to steps and notice)",
    "Contract route: notice goes to support@apollo.io, the channel the Terms name; the account manager is told as well",
    "Export: removed 'deals' (the cited article covers contacts and mentions accounts only)",
    "Added quotes for no refunds on partly used services, seat reductions taking effect immediately, and the Reactivate plan sign",
    "Re-copied the data-destruction quote so it covers accounts being removed",
    "Scoped source-drift review on 2026-10-06: pricing FAQ quotes ap15/ap28 corrected, obsolete ap25 removed (term-end cancellation still supported by ap6), and Terms seat restriction ap31 added. Current access changes and next-term price effect are separate; annual/contract eligibility remains unresolved. Other prior packet facts retain their original checked_on."
   ]
  }
 },
 "stackcut": {
  "vendor_id": "apollo",
  "name": "Apollo.io",
  "recipes": [
   {
    "id": "replace-apollo",
    "title": "B2B contact data",
    "best_year_one_net": null
   }
  ]
 },
 "page": "https://stackcut.io/cancel/apollo",
 "json": "https://stackcut.io/exits/apollo.json",
 "evidence": {
  "packet_revision": "5ff10172c451662c6fee1168d24c130edba7a376e1c083f0679a6d73f02775be",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "apollo--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "apollo--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}