How to cancel Crunchbase

Before you cancel

Export first

• Searches and lists: Build a search or open a list, click Export in the upper right corner, then confirm in the window (CSV). Pro and Business plans only, with monthly row caps (the help article gives 1k or 2k rows a month for Pro, 5k for Business). Any export makes you ineligible for a refund support.crunchbase.com support.crunchbase.com

What happens to your data

The privacy policy keeps personal data for as long as the account is open, and longer where the law requires; it doesn't say how long after closing. California residents can ask for deletion.

What you lose

• Pro features once the paid period ends; the account reverts to a free account with up to 5 results per search
• CSV exports, which need a Pro or Business plan
• Content tied to the account, which the terms say account termination may destroy

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Offer when you cancel The cancel flow offers a switch to a more flexible month-to-month Pro plan at $99/month instead of cancelling support.crunchbase.com
• Free plan After cancelling, the account reverts to a free account: company profiles and limited search (up to 5 results per search) support.crunchbase.com support.crunchbase.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: After Continue to Cancel, the flow asks why you're canceling, then offers a month-to-month Pro plan at $99/month before the final red Cancel Subscription button
• Cancelling stops only future renewal charges; the current period is not refunded
• Ask for any refund at billing@crunchbase.com within 7 days of the payment, and don't export data first
• Crunchbase's terms say it no longer supports its Apple app; cancel on crunchbase.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/crunchbase.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How do I cancel my subscription? Complete your cancellation with the final red Cancel Subscription button. (the cancel menu path, the feedback step and the final red button)
2. What is the cancellation policy? Crunchbase does not offer prorated refunds for cancelled subscriptions. (no prorated refunds)
3. Crunchbase Terms of Service you will continue to have access to the paid Service through the end of the subscription period (access continues until the paid period ends)
4. Crunchbase Terms of Service your subscription will automatically renew at the subscription period frequency referenced on your subscription page (automatic renewal)
5. Do You Have Monthly Subscriptions? With a monthly subscription, you'll be charged $99 each month on a pay-as-you-go basis, and can cancel at any time. (the $99 monthly plan, cancelling at any time, and the charge when a trial ends)
6. How Do I Cancel My Trial? Under the Subscription Management section, click Cancel Trial. (the Cancel Trial button)
7. Crunchbase Terms of Service you may cancel at any time until the last day of your trial (when a trial can be cancelled)
8. Crunchbase Privacy Policy We retain Personal Data about you for as long as you have an open account with us (data kept while the account is open)
9. Crunchbase Terms of Service Account termination may result in destruction of any Content associated with your account (content can be destroyed on termination)
10. Crunchbase Privacy Policy You have the right to request that we delete the Personal Data that we have collected from you. (deletion request for California residents)
11. What is the cancellation policy? may be granted for requests received by our billing team within 7 days following the payment (the 7-day refund window, and the pro rata refund for unused Contacts packages)
12. What is the cancellation policy? Further, if you exported any data from Crunchbase Pro, including during a trial, you are not eligible for a refund. (any export voids a refund)
13. What is the cancellation policy? please reach out to billing@crunchbase.com for assistance with your refund. (where to ask for a refund)
14. What is the cancellation policy? this Cancellation Policy does not apply to Crunchbase Enterprise or Crunchbase Business subscriptions (Business and Enterprise subscriptions are outside the self-serve policy)
15. How do I cancel my subscription? Your paid account will revert to a free account, effective the end of your billing period. (when cancellation takes effect and the free account afterwards)
16. How do I cancel my subscription? the option to switch to a more flexible, month-to-month plan of Crunchbase Pro, at a rate of $99/month. (the month-to-month offer in the cancel flow)
17. Cancel Your Crunchbase Pro Trial you will still have access to the remaining duration of your 7-day free trial after canceling (the trial cancel steps (Cancel All Seats, feedback, offer, red button) and access for the rest of the trial)
18. Manage Your Pro Subscriptions can manage subscriptions for the entire team (the team owner or owner, admin users manage subscriptions)
19. What does a subscription to Business look like? please reach out to your Customer Success Manager (Enterprise customers contact their Customer Success Manager; Business is sold through sales@crunchbase.com)
20. What is the Difference between a Free Crunchbase Account and Crunchbase Paid Subscriptions? Limited - Up to 5 results per search (free account search limit)
21. Export to CSV simply click the Export button in the upper right-hand corner (how to export a search or list to CSV, and which plans can export)
22. Export to CSV exporting up to 1k rows of data to a CSV file per month (monthly export row caps)
23. Crunchbase Terms of Service We no longer maintain or support the Apple Application. (no supported iOS app)
24. What is the cancellation policy? you cancel only future renewal charges associated with your subscription (cancelling stops future renewals only)

Not confirmed yet

• Notice periods, renewal terms and fees for Business and Enterprise contracts aren't on Crunchbase's public pages; they're set in the customer's own contract
• Whether Pro is also sold on yearly terms, and at what price, isn't on Crunchbase's public help pages
• Crunchbase's help articles don't say whether a confirmation email is sent after cancelling a paid plan or a trial
• How long data is kept after an account closes, and how to delete an account, aren't in Crunchbase's privacy policy or help center

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).