{
 "id": "crunchbase",
 "name": "Crunchbase",
 "category": "marketing_sales",
 "website": "https://www.crunchbase.com",
 "domains": [
  "crunchbase.com"
 ],
 "summary": "Cancel Pro under Account Settings, Subscriptions & Billing, Cancel Seats, then the red Cancel Subscription button. Access runs to the end of the billing period. Refunds are possible only if requested within 7 days of payment and you exported no data. Business and Enterprise contracts go through Crunchbase's team.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pro subscription",
   "applies_to": "Self-serve Crunchbase Pro subscriptions bought on crunchbase.com, including the $99 monthly plan; the same cancellation policy covers Lite, Starter, Pro with Data Boost and Marketplace data subscriptions",
   "who": "The team owner or an owner, admin user, who manage subscriptions for the whole team",
   "method": "self_serve",
   "start_url": "https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription",
   "steps": [
    {
     "do": "Click Account in the upper right corner, then select Account Settings",
     "expect": "Subscriptions & Billing in the left navigation"
    },
    {
     "do": "In the left navigation, select Subscriptions & Billing",
     "expect": "Subscription Management"
    },
    {
     "do": "Under Subscription Management, click Cancel Seats",
     "expect": "A window showing the date your subscription stays active until"
    },
    {
     "do": "Click Continue to Cancel, give feedback on why you're canceling, then click Click to Cancel",
     "expect": "An offer to switch to a month-to-month Pro plan at $99/month"
    },
    {
     "do": "Skip the month-to-month offer if you want to cancel, and click the red Cancel Subscription button to finish",
     "expect": null
    }
   ],
   "confirm_by": "The cancel window shows the date your subscription stays active until; the help articles don't mention a confirmation email",
   "effective": "The subscription stays active until the end of the billing period, then the paid account reverts to a free account",
   "notice": "Subscriptions renew automatically; cancel before the end of the paid period to stop the next renewal charge",
   "refund": "Refunds may be granted only for requests the billing team gets within 7 days of the payment, and not if you exported any data (even during a trial); ask at billing@crunchbase.com. Otherwise no refunds and no prorated refunds; Contacts packages are refunded pro rata for contacts not unlocked",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s11",
    "s12",
    "s13",
    "s15",
    "s16",
    "s18",
    "s25"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trial",
   "applies_to": "A Crunchbase Pro 7-day free trial, before it converts to the paid plan",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://support.crunchbase.com/hc/en-us/articles/360012244813-Cancel-Your-Crunchbase-Pro-Trial",
   "steps": [
    {
     "do": "Click Account in the upper right corner, then select Account Settings",
     "expect": null
    },
    {
     "do": "Select Subscriptions & Billing in the left navigation",
     "expect": "Subscription Management"
    },
    {
     "do": "In the Subscription Management section, click Cancel Trial (one help article calls this button Cancel All Seats)",
     "expect": null
    },
    {
     "do": "Click Continue to Cancel, give your reason for canceling, then click Click to Cancel",
     "expect": "An offer to switch to a month-to-month Pro plan at $99/month"
    },
    {
     "do": "Skip the offer and click the red Cancel Subscription button",
     "expect": null
    }
   ],
   "confirm_by": "The help articles don't say how a trial cancellation is confirmed",
   "effective": "You keep access for the rest of the 7-day free trial after cancelling",
   "notice": "You can cancel at any time until the last day of the trial; otherwise the card is charged the $99 monthly fee when it ends",
   "refund": "Exporting any data during the trial makes a later Pro payment ineligible for a refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s17",
    "s5",
    "s12"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business or Enterprise contract",
   "applies_to": "Crunchbase Business and Enterprise subscriptions, which the self-serve cancellation policy doesn't cover",
   "who": "The customer's account contact for the contract",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Enterprise customers who bought before October 7, 2024: contact your Customer Success Manager about your subscription",
     "expect": null
    },
    {
     "do": "Business customers: contact Crunchbase sales at sales@crunchbase.com",
     "expect": null
    }
   ],
   "confirm_by": "Get written confirmation from Crunchbase of the end date",
   "effective": "Set by your contract; not on Crunchbase's public pages",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "retention_offer",
   "what": "The cancel flow offers a switch to a more flexible month-to-month Pro plan at $99/month instead of cancelling",
   "evidence": "documented",
   "source_ids": [
    "s16"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, the account reverts to a free account: company profiles and limited search (up to 5 results per search)",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Searches and lists",
   "how": "Build a search or open a list, click Export in the upper right corner, then confirm in the window",
   "format": "CSV",
   "limits": "Pro and Business plans only, with monthly row caps (the help article gives 1k or 2k rows a month for Pro, 5k for Business). Any export makes you ineligible for a refund",
   "source_ids": [
    "s21",
    "s22",
    "s12"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the paid billing period (or the end of the 7-day trial); no prorated refund for the rest of it",
  "data_kept": "The privacy policy keeps personal data for as long as the account is open, and longer where the law requires; it doesn't say how long after closing. California residents can ask for deletion",
  "you_lose": [
   "Pro features once the paid period ends; the account reverts to a free account with up to 5 results per search",
   "CSV exports, which need a Pro or Business plan",
   "Content tied to the account, which the terms say account termination may destroy"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "After Continue to Cancel, the flow asks why you're canceling, then offers a month-to-month Pro plan at $99/month before the final red Cancel Subscription button",
  "tips": [
   "Cancelling stops only future renewal charges; the current period is not refunded",
   "Ask for any refund at billing@crunchbase.com within 7 days of the payment, and don't export data first",
   "Crunchbase's terms say it no longer supports its Apple app; cancel on crunchbase.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Complete your cancellation with the final red Cancel Subscription button.",
   "supports": "the cancel menu path, the feedback step and the final red button"
  },
  {
   "id": "s2",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "Crunchbase does not offer prorated refunds for cancelled subscriptions.",
   "supports": "no prorated refunds"
  },
  {
   "id": "s3",
   "url": "https://about.crunchbase.com/terms-of-service/",
   "title": "Crunchbase Terms of Service",
   "publisher": "vendor",
   "quote": "you will continue to have access to the paid Service through the end of the subscription period",
   "supports": "access continues until the paid period ends"
  },
  {
   "id": "s4",
   "url": "https://about.crunchbase.com/terms-of-service/",
   "title": "Crunchbase Terms of Service",
   "publisher": "vendor",
   "quote": "your subscription will automatically renew at the subscription period frequency referenced on your subscription page",
   "supports": "automatic renewal"
  },
  {
   "id": "s5",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500002750962-Do-You-Have-Monthly-Subscriptions",
   "title": "Do You Have Monthly Subscriptions?",
   "publisher": "vendor",
   "quote": "With a monthly subscription, you'll be charged $99 each month on a pay-as-you-go basis, and can cancel at any time.",
   "supports": "the $99 monthly plan, cancelling at any time, and the charge when a trial ends"
  },
  {
   "id": "s6",
   "url": "https://support.crunchbase.com/hc/en-us/articles/360061236954-How-Do-I-Cancel-My-Trial",
   "title": "How Do I Cancel My Trial?",
   "publisher": "vendor",
   "quote": "Under the Subscription Management section, click Cancel Trial.",
   "supports": "the Cancel Trial button"
  },
  {
   "id": "s7",
   "url": "https://about.crunchbase.com/terms-of-service/",
   "title": "Crunchbase Terms of Service",
   "publisher": "vendor",
   "quote": "you may cancel at any time until the last day of your trial",
   "supports": "when a trial can be cancelled"
  },
  {
   "id": "s8",
   "url": "https://about.crunchbase.com/privacy-policy/",
   "title": "Crunchbase Privacy Policy",
   "publisher": "vendor",
   "quote": "We retain Personal Data about you for as long as you have an open account with us",
   "supports": "data kept while the account is open"
  },
  {
   "id": "s9",
   "url": "https://about.crunchbase.com/terms-of-service/",
   "title": "Crunchbase Terms of Service",
   "publisher": "vendor",
   "quote": "Account termination may result in destruction of any Content associated with your account",
   "supports": "content can be destroyed on termination"
  },
  {
   "id": "s10",
   "url": "https://about.crunchbase.com/privacy-policy/",
   "title": "Crunchbase Privacy Policy",
   "publisher": "vendor",
   "quote": "You have the right to request that we delete the Personal Data that we have collected from you.",
   "supports": "deletion request for California residents"
  },
  {
   "id": "s11",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "may be granted for requests received by our billing team within 7 days following the payment",
   "supports": "the 7-day refund window, and the pro rata refund for unused Contacts packages"
  },
  {
   "id": "s12",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "Further, if you exported any data from Crunchbase Pro, including during a trial, you are not eligible for a refund.",
   "supports": "any export voids a refund"
  },
  {
   "id": "s13",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "please reach out to billing@crunchbase.com for assistance with your refund.",
   "supports": "where to ask for a refund"
  },
  {
   "id": "s14",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "this Cancellation Policy does not apply to Crunchbase Enterprise or Crunchbase Business subscriptions",
   "supports": "Business and Enterprise subscriptions are outside the self-serve policy"
  },
  {
   "id": "s15",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Your paid account will revert to a free account, effective the end of your billing period.",
   "supports": "when cancellation takes effect and the free account afterwards"
  },
  {
   "id": "s16",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500002787782-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "the option to switch to a more flexible, month-to-month plan of Crunchbase Pro, at a rate of $99/month.",
   "supports": "the month-to-month offer in the cancel flow"
  },
  {
   "id": "s17",
   "url": "https://support.crunchbase.com/hc/en-us/articles/360012244813-Cancel-Your-Crunchbase-Pro-Trial",
   "title": "Cancel Your Crunchbase Pro Trial",
   "publisher": "vendor",
   "quote": "you will still have access to the remaining duration of your 7-day free trial after canceling",
   "supports": "the trial cancel steps (Cancel All Seats, feedback, offer, red button) and access for the rest of the trial"
  },
  {
   "id": "s18",
   "url": "https://support.crunchbase.com/hc/en-us/articles/115010474607-Manage-Your-Pro-Subscriptions",
   "title": "Manage Your Pro Subscriptions",
   "publisher": "vendor",
   "quote": "can manage subscriptions for the entire team",
   "supports": "the team owner or owner, admin users manage subscriptions"
  },
  {
   "id": "s19",
   "url": "https://support.crunchbase.com/hc/en-us/articles/360044750734-What-does-a-subscription-to-Business-look-like",
   "title": "What does a subscription to Business look like?",
   "publisher": "vendor",
   "quote": "please reach out to your Customer Success Manager",
   "supports": "Enterprise customers contact their Customer Success Manager; Business is sold through sales@crunchbase.com"
  },
  {
   "id": "s20",
   "url": "https://support.crunchbase.com/hc/en-us/articles/360062989313-What-is-the-Difference-between-a-Free-Crunchbase-Account-and-Crunchbase-Paid-Subscriptions",
   "title": "What is the Difference between a Free Crunchbase Account and Crunchbase Paid Subscriptions?",
   "publisher": "vendor",
   "quote": "Limited - Up to 5 results per search",
   "supports": "free account search limit"
  },
  {
   "id": "s21",
   "url": "https://support.crunchbase.com/hc/en-us/articles/115010610787-Export-to-CSV",
   "title": "Export to CSV",
   "publisher": "vendor",
   "quote": "simply click the Export button in the upper right-hand corner",
   "supports": "how to export a search or list to CSV, and which plans can export"
  },
  {
   "id": "s22",
   "url": "https://support.crunchbase.com/hc/en-us/articles/115010610787-Export-to-CSV",
   "title": "Export to CSV",
   "publisher": "vendor",
   "quote": "exporting up to 1k rows of data to a CSV file per month",
   "supports": "monthly export row caps"
  },
  {
   "id": "s23",
   "url": "https://about.crunchbase.com/terms-of-service/",
   "title": "Crunchbase Terms of Service",
   "publisher": "vendor",
   "quote": "We no longer maintain or support the Apple Application.",
   "supports": "no supported iOS app"
  },
  {
   "id": "s25",
   "url": "https://support.crunchbase.com/hc/en-us/articles/1500008712542-What-is-the-cancellation-policy",
   "title": "What is the cancellation policy?",
   "publisher": "vendor",
   "quote": "you cancel only future renewal charges associated with your subscription",
   "supports": "cancelling stops future renewals only"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Notice periods, renewal terms and fees for Business and Enterprise contracts aren't on Crunchbase's public pages; they're set in the customer's own contract",
   "Whether Pro is also sold on yearly terms, and at what price, isn't on Crunchbase's public help pages",
   "Crunchbase's help articles don't say whether a confirmation email is sent after cancelling a paid plan or a trial",
   "How long data is kept after an account closes, and how to delete an account, aren't in Crunchbase's privacy policy or help center"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Refund: added the 7-day refund window (void if any data was exported), the billing@crunchbase.com contact and the Contacts-package pro rata rule",
    "Who: the team owner or owner, admin users manage subscriptions",
    "Trial: added the full trial steps (offer, red button) and that access lasts for the rest of the 7-day trial",
    "Added a Business/Enterprise contract route: the self-serve policy doesn't apply; Enterprise customers go to their Customer Success Manager",
    "Added the month-to-month retention offer, the free account, and CSV export with its plan limits",
    "Replaced two-word quotes with the sentences that prove the steps; the support center's quotes were confirmed by reading the pages, as the automated quote check can't load them"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/crunchbase",
 "json": "https://stackcut.io/exits/crunchbase.json",
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  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "crunchbase--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
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     "status": "current",
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    "checked_on": "2026-10-08",
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     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "crunchbase--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
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     "stale_after_days": 30,
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}