Business software · Marketing and sales

How to cancel Loomly

The subscriber cancels in Account Settings, Billing: Cancel Subscription, then confirm, at least 24 hours before the billing date. The plan runs to the cycle's end, then calendars go view-only. Full refunds, self-serve, within 60 days of an annual payment or 20 days of a monthly one.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Loomly's cancel page

The short answer

  • Where: Sign in to Loomly (app.loomly.com).
  • When it ends: The subscription stays active until the end of the current billing cycle; then it is removed and your calendars move to view-only mode.
  • Before you go: export Calendar content (List View, Calendar View and Post View). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Calendar content (List View, Calendar View and Post View): For a calendar, click More, then Export Calendar in the left tab and pick a time range; for one post, open its dropdown at the top right and click Export to PDF (PDF). Exports include only what your current filters show; whether Content Export is included depends on your plan loomly.zendesk.com
  • Advanced Analytics: Click Export Analytics at the top right of the calendar's Analytics tab (PDF or CSV) loomly.zendesk.com

What happens to your data

The Terms say your data stays available to export or download only for the period your plan specifies; after that Loomly may delete it. Deleting the account removes all account information permanently.

What you lose

  • Editing your calendars once the billing cycle ends: they move to view-only mode
  • All content in calendars you own, if you delete those calendars

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel on the Billing tab

Online, self-serve Loomly monthly and yearly subscriptions. Who can cancel: The account that subscribed to the plan (not collaborators, and not accounts still on a trial).

  1. Sign in to Loomly
  2. Go to the Billing tab of Account SettingsYou should see: your current plan
  3. Under the current plan, click Cancel Subscription. If it isn't there, the account has no active subscription, isn't the plan's subscriber, or is still on a trialYou should see: Cancel Subscription
  4. Select Cancel Subscription to confirm
  5. Check the billing page shows the plan as canceled, and look for the confirmation email
Confirm it worked
The billing page shows the plan as canceled, and Loomly sends an email confirming the cancellation
Access ends
The subscription stays active until the end of the current billing cycle; then it is removed and your calendars move to view-only mode
Notice
Cancel at least 24 hours before your billing date (Loomly's recommendation)
Refunds
Loomly's refund policy gives a full refund if requested within 60 days of an annual payment or 20 days of a monthly one (self-serve at app.loomly.com/refund_requests); no pro-rated refunds outside this policy. The Terms say cancelling before the period ends brings no refund or credit
Open the page
Source: loomly.zendesk.com loomly.zendesk.com loomly.com

Refund within the window

Online, self-serve Annual payments made in the last 60 days, or monthly payments made in the last 20 days. Who can cancel: The account that paid, signed in to Loomly.

  1. Sign in to the account you want refunded
  2. Open app.loomly.com/refund_requests and request the refundYou should see: A confirmation message on screen that your refund was processed
Confirm it worked
A confirmation message on screen
Access ends
Immediately: the subscription and its benefits are removed when the refund is processed, and your calendars go view-only
Refunds
A full refund within 60 days of an annual payment or 20 days of a monthly one; none for a charge you've disputed with your bank or charged back
Open the page
Source: loomly.zendesk.com

Delete the account

Web form Loomly accounts the owner wants permanently deleted. Who can cancel: The account owner.

  1. Transfer ownership of each calendar you own to a collaborator with a paid account, or delete it
  2. Open the Profile tab of your Account, scroll to Make a Privacy Request at the bottom and expand itYou should see: Submit a Request
  3. Click Submit a Request and follow the steps
Access ends
Deletion can take around a week; all account information is then deleted permanently
Open the page
Source: loomly.zendesk.com loomly.zendesk.com

Questions people ask

Can I get a refund if I cancel Loomly?

Cancel on the Billing tab: Loomly's refund policy gives a full refund if requested within 60 days of an annual payment or 20 days of a monthly one (self-serve at app.loomly.com/refund_requests); no pro-rated refunds outside this policy. The Terms say cancelling before the period ends brings no refund or credit. Refund within the window: A full refund within 60 days of an annual payment or 20 days of a monthly one; none for a charge you've disputed with your bank or charged back.

Source: loomly.zendesk.com loomly.com

If I cancel Loomly, when does my access end?

Cancel on the Billing tab: The subscription stays active until the end of the current billing cycle; then it is removed and your calendars move to view-only mode. Refund within the window: Immediately: the subscription and its benefits are removed when the refund is processed, and your calendars go view-only. Delete the account: Deletion can take around a week; all account information is then deleted permanently.

Source: loomly.zendesk.com loomly.com loomly.zendesk.com loomly.zendesk.com loomly.zendesk.com

How long before renewal do I need to cancel Loomly?

Cancel on the Billing tab: Cancel at least 24 hours before your billing date (Loomly's recommendation).

Source: loomly.zendesk.com

What happens to my data when I cancel Loomly?

The Terms say your data stays available to export or download only for the period your plan specifies; after that Loomly may delete it. Deleting the account removes all account information permanently.

Source: loomly.com loomly.zendesk.com loomly.zendesk.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan: 1 user, 3 social media accounts and 5 posts each month. It may not be available to every account: check the Billing tab loomly.zendesk.com loomly.zendesk.com
  • Cheaper plan Pick a lower plan on the Billing tab and click Select Plan. Downgrades take effect at the end of the billing cycle (yearly plans only at the end of the 12-month contract), and you must be within the lower plan's feature limits. To downgrade a yearly plan sooner, take a full refund within the refund window, then resubscribe loomly.zendesk.com loomly.zendesk.com
  • Pay yearly Yearly plans cost 25% less than paying monthly, in exchange for a full year's commitment. Switch with Change Billing Cycle on the Billing tab; going from yearly back to monthly only takes effect at the end of the yearly cycle loomly.zendesk.com loomly.zendesk.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only the account that subscribed sees Cancel Subscription; collaborators and trial accounts don't
  • Cancel at least 24 hours before the billing date and keep the confirmation email
  • Cancelling a yearly plan before its anniversary date stops the auto-renewal; a yearly plan can only be downgraded at the end of its 12-month contract
  • Within the refund window, app.loomly.com/refund_requests refunds in full and removes the subscription immediately; a charge disputed with your bank can't be refunded
  • Refunds are full but time-limited: within 60 days of an annual payment or 20 days of a monthly one
  • Deleting the account is a separate privacy request that takes around a week, and calendars you own must be transferred or deleted first
  • Loomly has no pause option: cancel instead, and keep using it until the renewal date

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/loomly.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How do I cancel my subscription? Go to the Billing tab of Account Settings (where cancelling starts)
  2. How do I cancel my subscription? Under the current plan click Cancel Subscription. (the Cancel Subscription step)
  3. How do I cancel my subscription? your account is not the subscriber of the plan, or your account is still under trial (who sees the cancel option)
  4. How do I cancel my subscription? Select Cancel Subscription (the confirm step)
  5. How do I cancel my subscription? Check your billing page to confirm that your plan has been canceled. (how to confirm on the billing page)
  6. How do I cancel my subscription? If you have completed the process successfully, Loomly will also send an email confirming that you have canceled your subscription. (the confirmation email)
  7. How do I cancel my subscription? We recommend canceling at least 24 hours prior to your billing date and ensuring that you receive an email confirmation stating that your subscription was canceled. (the 24-hour recommendation)
  8. How do I cancel my subscription? Once you cancel a subscription, it will remain active until the end of the current billing cycle. (when access ends)
  9. How do I cancel my subscription? Once the billing cycle ends, your subscription will be removed and you won't be able to edit your calendars. (what you lose when the cycle ends)
  10. What is your refund policy? Annual subscriptions are eligible for a full refund if requested within 60 days of payment. (the annual refund window)
  11. What is your refund policy? Monthly subscriptions are eligible for a full refund if requested within 20 days of payment. (the monthly refund window)
  12. What is your refund policy? We do not provide pro-rated refunds for partially used subscription periods outside of this policy (no pro-rated refunds)
  13. Terms of Service You may elect to not renew a Subscription Plan by logging into your account and canceling your Subscription Plan before the end of the then-current Subscription Period (cancel before the period ends to stop renewal)
  14. How can I delete my account? Scroll to Make a Privacy Request at the bottom of the page and expand the tab. (where deletion starts)
  15. How can I delete my account? Please note the process to delete an account can take around a week. (how long deletion takes)
  16. How can I delete my account? When you delete your account, all your account information is deleted automatically and permanently (what deletion removes)
  17. How can I delete my account? you must transfer ownership of that calendar to one of your collaborators with a paid account or delete it before you can delete your account. (owned calendars must be transferred or deleted first)
  18. Can I leave or delete a calendar? all content inside this calendar will automatically and permanently get deleted. (deleting a calendar deletes its content)
  19. New Free plan 1 user and 3 social media accounts (what the Free plan includes)
  20. New Free plan Experience might vary and the Free Plan might not be available for all users. (the Free plan may not be offered to everyone)
  21. How to manage my subscription? Just select the plan you wish to change to, and click Select Plan. (how to change plan)
  22. How to manage my subscription? For plan downgrades, downgrades only go into effect at the end of your billing cycle (when downgrades apply)
  23. How to manage my subscription? If you have subscribed to a Yearly Plan, you can only downgrade at the end of your 12-month contract. (yearly plans downgrade only at term end)
  24. How to manage my subscription? Please note: You can only downgrade your plan if you are within the feature limits of the plan you wish to change to. (feature limits for downgrading)
  25. What is your refund policy? When you subscribe to a yearly plan, you receive a 25% discount in exchange for your commitment to a full year of service. (the yearly discount)
  26. Can I export content? List View, Calendar View, and Post View as PDF files (what can be exported, and the format)
  27. Can I export content? For calendar exports click More -> Export Calendar from the left tab. (how to export a calendar)
  28. Can I export content? For post view exports, select the dropdown in the top right of the post and click Export to PDF. (how to export one post)
  29. Can I export content? All exported content will export content with applied filters. (filters limit exports)
  30. Can I export content? For exporting analytics, select the Export Analytics button in the top right hand corner of the Analytics tab for the calendar you wish to export data from. (how to export analytics)
  31. Terms of Service Your data will be available to you to export or download depending on your Subscription Plan and only during the period of time specified in such plan (how long data stays available)
  32. Terms of Service after which we have no obligation to maintain, and we may delete your data from the Service. (data may be deleted afterwards)
  33. Terms of Service Upon expiration of the Subscription Period, your Subscription Plan will automatically renew at the then-current Subscription Fee (plans renew automatically)
  34. What is your refund policy? Cancelling your subscription before its anniversary date will prevent it from auto-renewing. (cancelling a yearly plan stops renewal)
  35. How do I cancel my subscription? Once your subscription expires, your calendars will move to view-only mode, meaning that you won't be able to edit them. (calendars become view-only)
  36. How do I cancel my subscription? We do not have the option to pause subscriptions (no pause option)
  37. What is your refund policy? You can process your refund directly at the following link: (the self-serve refund page)
  38. What is your refund policy? Just ensure you're logged into the correct account (the one you wish to request a refund for) before accessing the page. (sign in to the right account first)
  39. What is your refund policy? You will get a confirmation message on screen: this means that your refund was successfully processed. (refund confirmation)
  40. What is your refund policy? if you request a full refund, your subscription and any associated benefits will be removed immediately upon processing the refund. (a refund removes the subscription at once)
  41. What is your refund policy? if you've already disputed the charge with your bank or initiated a chargeback, we're unable to process a refund for that transaction. (no refund after a chargeback)
  42. Terms of Service canceling your Subscription Plan before the end of the then-current Subscription Period, in which case you will not receive a refund or credit (the Terms give no refund for cancelling)
  43. How to manage my subscription? If you'd like to switch your yearly plan to monthly, it will only go into effect at the end of your yearly billing cycle. (yearly to monthly timing)
  44. How to manage my subscription? You can change your billing cycle from monthly to annual or vice-versa from the Billing tab of Account Settings, clicking on Change Billing Cycle (where to change the billing cycle)
  45. How to manage my subscription? If you're within the refund policy, you can request a full refund and immediate subscription removal (immediate downgrade workaround)
  46. What is your refund policy? You can resubscribe to a different plan of your choice (including the Free plan) at any time. (resubscribing after a refund)
  47. What is your refund policy? Your calendars will be set to view-only mode. (calendars view-only after a refund)

Not confirmed yet

  • Whether the cancel flow asks for a reason or shows an offer isn't documented
  • Loomly's help pages don't say whether its iOS and Android apps sell subscriptions through Apple or Google
  • Whether deleting the account also cancels an active subscription isn't stated
  • Loomly's Terms say cancelling brings no refund or credit, while its help center's refund policy gives full refunds within 60 or 20 days; the help center's policy is the more specific one

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).