How to cancel Kit (formerly ConvertKit)

Before you cancel

Export first

• Subscribers: first name, email address, created date and time, status, tags, location, attribution data and custom fields: Open Subscribers, set Status to Confirmed subscriber, select all, then click the three dots and Export; a download link is emailed to the account's email address (CSV). Export links expire after five days help.kit.com

What happens to your data

On the Free plan or a pause, your data is saved and anything you built stays. Deleting the account permanently deletes all its data (a deletion requested less than 48 hours ago may be reversible)

What you lose

• Visual automations and sequences stop running on the Free plan
• Sending, once the list passes 10,000 subscribers on the Free plan
• All account data when the account is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan covers up to 10,000 email subscribers with forms, landing pages and broadcasts; everything you built stays, but visual automations and sequences stop running until you upgrade help.kit.com
• Pause Pause the account at any time; your data is saved and you can return later at the current plan price help.kit.com
• Cheaper plan After cleaning your list, move to a lower subscriber tier in Account & Billing; it applies on your next billing date if your subscriber count is still under the lower tier's limit. Creator Pro can be downgraded to Creator with the Downgrade button help.kit.com
• Pay yearly Annual plans cost 12 months for the price of 10 help.kit.com
• Student or nonprofit price Kit offers nonprofit discounts; an existing nonprofit discount carries over to new prices help.kit.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Kit (ConvertKit) from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Ask support for any refund (payments from the last 30 days) before deleting the account
• Deleting the Kit account doesn't delete the Kit-managed Stripe Express account or the SparkLoop account used for Recommendations
• Export subscribers before deleting: the CSV link is emailed and expires after five days
• Kit bills for the period ahead, based on active subscribers
• Switching from annual to monthly billing goes through the in-app messenger and happens at the end of the annual cycle

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/kit.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. The Kit Free Plan You can switch to the Free plan anytime from your billing settings. (where to switch to the Free plan)
2. The Kit Free Plan If you're on a paid plan, you keep your paid features until the end of your current billing period. (when a switch to Free takes effect)
3. The Kit Free Plan If you're on a trial, access to paid features ends as soon as you switch. (trials end at once)
4. The Kit Free Plan Anything you built on a paid plan stays in your account. (what you keep on the Free plan)
5. The Kit Free Plan Visual automations and sequences stop running while you're on the Free plan, and you'll get them back when you upgrade again. (what stops on the Free plan)
6. The Kit Free Plan Up to 10,000 email subscribers (the Free plan's subscriber limit)
7. The Kit Free Plan You'll need to upgrade to a paid plan to keep sending. (sending stops above the Free limit (section 'When you pass 10,000 subscribers'))
8. Billing at Kit When you cancel your account, it will remain active until the last day of your billing period. (when a cancellation takes effect)
9. Billing at Kit We have a 30-day refund policy, so if you cancel, you can request any funds paid in the last 30 days to be refunded in full. (the refund policy)
10. Billing at Kit You can pause or downgrade to the free plan at any time. Your data will be saved, and you can return later at the new plan price. (pausing or moving to Free keeps your data)
11. Billing at Kit Your bill is based on your active subscribers, not on emails sent or features used. (how Kit bills)
12. Billing at Kit We charge for the billing period ahead. (billing in advance)
13. Billing at Kit If you've cleaned your list or removed subscribers, you may be able to move to a lower subscriber tier and reduce your monthly cost. (moving to a lower tier)
14. Billing at Kit Your downgrade will apply on your next billing date as long as your subscriber count is still below the lower tier's limit on that date. (when a tier downgrade applies)
15. Billing at Kit Go to your account settings' Account & Billing tab and click the Downgrade button. (downgrading Creator Pro)
16. Billing at Kit Our annual plans offer 12 months for the price of 10. (the annual discount)
17. Billing at Kit If you're already on a nonprofit discount, it will be applied to your new price. (nonprofit discounts)
18. Billing at Kit Contact us using the in-app messenger and request to switch from an annual plan to a monthly plan. (leaving annual billing)
19. Billing at Kit When you change subscriber tiers or plans, we may pro-rate your next bill accordingly. (plan changes may be prorated)
20. How to delete your Kit account First, export any account data, like your subscriber list and Subscribers page graph data, you want to keep. (export before deleting)
21. How to delete your Kit account Next, click Settings in the lower left corner of your account. (where Settings is)
22. How to delete your Kit account Then, go to Account & Billing from the options. (the Account & Billing step)
23. How to delete your Kit account Scroll down to the Account Deletion section and click Delete my Kit account. (the delete step)
24. How to delete your Kit account Enter your password. Finally, click Delete my account. (the final confirm step)
25. How to delete your Kit account All data in the account will be permanently deleted. (what deletion removes)
26. How to delete your Kit account If fewer than 48 hours have passed since your account deletion request, we may be able to cancel the deletion so you can retrieve your account's data. (a recent deletion may be reversible)
27. How to delete your Kit account These accounts include the Kit-managed Stripe Express account for digital product payments and SparkLoop for Recommendations. (linked accounts that are not deleted)
28. How to delete your Kit account Please contact support with your refund request before deleting your account. (ask for a refund before deleting)
29. How to export subscribers in Kit Click the three dots (⋮), then Export. (the export step)
30. How to export subscribers in Kit A download link for the export file will be emailed to your Kit account's email address. (how the export is delivered)
31. How to export subscribers in Kit Export links expire after five days. (the export link limit)
32. How to export subscribers in Kit You'll see this data contained in columns within your exported CSV file. (the export format)
33. How to delete your Kit account Type "DELETE ACCOUNT" (without the quotes) in the window that pops up to confirm, followed by Continue. (the typed confirmation)
34. How to delete your Kit account Only the owner of the Kit account—i.e., the person whose email address was used to create the account—can delete it. (only the account owner can delete the account)
35. How to delete your Kit account Team members, regardless of their access permissions, cannot delete a Kit account. (team members can't delete the account)
36. How to delete your Kit account Once we receive your request, we'll delete your account within 24 to 48 hours. (when the deletion happens)

Not confirmed yet

• The exact button for moving a paid plan to the Free plan, and the steps to pause, are not documented
• Whether deleting the account also ends billing is not stated; the help asks for refund requests before deletion
• Kit's Terms of Service page couldn't be read, so auto-renewal and notice terms aren't confirmed
• Whether Kit's mobile apps sell subscriptions through Apple or Google was not checked
• Which team roles can change billing is not documented (only the account owner can delete the account)

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).