How to cancel SendPulse

Before you cancel

What happens to your data

No retention period after cancelling is stated. The Terms let SendPulse permanently delete the account and its data, terminate accounts inactive for 24 months, and delete chatbots idle for 90 days without a paid plan; you can ask for account deletion at any time.

What you lose

• Access to the tool once the billing period ends
• Funds remaining on the account, which are not returned unless there are special grounds for a refund
• Chatbots idle for more than 90 days may be deleted once there is no active paid plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Switch to a plan with fewer contacts. Your current plan stays active until the billing period ends, and the switch is scheduled for the end of that period. The unused value of your current plan is not applied to the new plan price. sendpulse.com
• Pay yearly Yearly billing is 20% off, and 6-month billing is 10% off. Monthly billing has no discount. sendpulse.com
• Free plan Free Email plan: up to 500 subscribers and 15,000 emails per month sendpulse.com
• Pause Postpone the subscription for up to 60 days with no payments taken, if you pay through Stripe, Braintree, Flutterwave or Monobank; it then renews automatically sendpulse.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The Cancel subscription window first offers to switch to another subscription or postpone; choose Cancel subscription, then give a reason and confirm
• Every subscription renews automatically (monthly, 6-month or yearly); cancel before the next charge
• Payments, My Subscriptions lists your pricing plans: cancel each plan you no longer want
• Paying for a cancelled subscription renews it automatically
• A free trial converts to a paid plan automatically when it ends
• Cancelling doesn't delete the account; ask SendPulse to delete it if you want that
• Refunds are limited: unspent funds within 30 days of payment, and none once 200 emails have been sent

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/sendpulse.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel your subscription go to Payments > My Subscriptions (where to start the cancel flow)
2. Cancel your subscription Select a pricing plan, and click Cancel subscription. (the cancel button)
3. Cancel your subscription If you want to stop using a SendPulse tool altogether, you can cancel your subscription. (the cancel option in the popup)
4. Cancel your subscription Select a reason for canceling, and confirm your action. (the reason and confirm step)
5. Cancel your subscription When the billing period ends, your card will not be charged (billing stops at the end of the period)
6. Cancel your subscription the SendPulse tool you have been using will become inaccessible. (access ends)
7. Cancel your subscription if you pay for your canceled subscription, it will renew automatically. (paying again renews the subscription)
8. Cancel your subscription You can postpone your subscription for up to 60 days. (the postpone option)
9. Cancel your subscription Available to Stripe, Braintree, Flutterwave, and Monobank users. (which payment methods can postpone)
10. Downgrade your pricing plan Your current paid plan stays active until the billing period ends, including all purchased features and limits. (when a downgrade takes effect)
11. Downgrade your pricing plan SendPulse either schedules the plan switch for the end of your current billing period (timing of the switch)
12. Downgrade your pricing plan A downgrade is any switch to a pricing plan with fewer contacts than your current one. (what counts as a downgrade)
13. Downgrade your pricing plan SendPulse does not apply the unused value of your current plan to the new plan price. (no proration on a downgrade)
14. Email pricing Monthly subscription plans are auto-renewable, meaning that you will be charged for your pricing plan each month (monthly plans renew automatically)
15. Email pricing To cancel pricing plan auto-renewal, follow these steps: (the pricing page points to the same cancel steps)
16. Email pricing Yearly -20% (yearly billing discount)
17. Email pricing 6-month -10% (6-month billing discount)
18. Email pricing 15,000 emails per month (free plan limit)
19. SendPulse Terms If you pay any monthly subscription, an automatic renewal of the subscription is activated. (automatic renewal)
20. SendPulse Terms A user can disable it on their own in their personal account. (the user can turn off renewal)
21. SendPulse Terms Within 30 (thirty) days from the moment that you pay for the service (refund window for unspent funds)
22. SendPulse Terms the payment for the first subscription period is non-refundable. (the first period is non-refundable when a trial isn't cancelled in time)
23. SendPulse Terms Any funds remaining on the account shall not be returned unless there are special grounds for a refund (remaining funds after cancelling)
24. SendPulse Terms SendPulse may permanently delete your account and all the associated data. (data after the account ends)
25. SendPulse Terms You can cancel account subscription in the SendPulse Service only until you have sent 200 email messages. (the Terms' 200-email limit on cancelling with a refund)
26. SendPulse Terms If exceeded, the user account is considered to be fully working, and no refund will be allowable. (no refund after the window)
27. SendPulse Terms Once the trial period expires, users get automatically subscribed and charged to their credit card. (trials convert to paid automatically)
28. SendPulse Terms If your account is inactive for 24 months or more, we may terminate your account (inactive accounts can be terminated)
29. SendPulse Terms The user has the right to, at any time, request the deletion of his/her account. (account deletion on request)
30. SendPulse Terms that have not been spent for use of the service in the given period (refunds cover only unspent funds)
31. Subscription basics A subscription automatically renews your pricing plan, so you don't need to pay for it manually each time. (all subscriptions renew automatically)
32. Subscription basics every 6 months (limited only to certain plans); (billing periods)
33. Cancel your subscription Select another subscription (the option for a wrong tool)
34. Email pricing With the Free plan, you can send emails to up to 500 subscribers. (free plan subscriber limit)
35. SendPulse Terms We may delete chatbots that remain idle for more than 90 consecutive days, unless the account uses an active paid plan. (chatbot deletion without a paid plan)

Not confirmed yet

• The help articles don't say which user roles can cancel a subscription
• The help article doesn't describe a confirmation email or message after cancelling
• How to export contacts, campaigns and chatbot data before cancelling isn't covered in the billing help
• No retention period after cancelling is stated in the Terms
• Whether SendPulse's mobile apps sell subscriptions through the App Store or Google Play isn't documented in the billing help

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).