{
 "id": "sendpulse",
 "name": "SendPulse",
 "category": "marketing_sales",
 "website": "https://sendpulse.com",
 "domains": [
  "sendpulse.com"
 ],
 "summary": "In the web app, click your profile picture, then Payments, My Subscriptions, select the plan and click Cancel subscription; give a reason and confirm. The plan stays active until the billing period ends. All plans renew automatically. Refunds cover only unspent funds within 30 days, and none after 200 emails are sent.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Web app, Payments",
   "applies_to": "Paid plans for SendPulse tools (such as Email or Chatbots), billed monthly, every 6 months or yearly",
   "who": "Someone signed in to the SendPulse account; the help doesn't say which user roles can cancel",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your profile picture in the upper right corner, then go to Payments, then My Subscriptions",
     "expect": null
    },
    {
     "do": "Select the pricing plan and click Cancel subscription",
     "expect": "A window with three options: Select another subscription, Postpone subscription, Cancel subscription"
    },
    {
     "do": "Choose Cancel subscription, select a reason for canceling, and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the billing period: the card isn't charged again and the tool becomes inaccessible",
   "notice": null,
   "refund": "The Terms let you request a refund of unspent funds within 30 days of paying; funds left on the account aren't otherwise returned. Once 200 emails have been sent, no refund is allowed. If a free trial isn't cancelled before it ends, the first paid period is non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s34",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s14",
    "s15",
    "s19",
    "s20",
    "s32",
    "s33",
    "s21",
    "s31",
    "s24",
    "s26",
    "s27",
    "s28",
    "s22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a plan with fewer contacts. Your current plan stays active until the billing period ends, and the switch is scheduled for the end of that period. The unused value of your current plan is not applied to the new plan price.",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is 20% off, and 6-month billing is 10% off. Monthly billing has no discount.",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "free_plan",
   "what": "Free Email plan: up to 500 subscribers and 15,000 emails per month",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s35"
   ]
  },
  {
   "type": "pause",
   "what": "Postpone the subscription for up to 60 days with no payments taken, if you pay through Stripe, Braintree, Flutterwave or Monobank; it then renews automatically",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s9"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing period. When it ends, your card is not charged and the tool becomes inaccessible.",
  "data_kept": "No retention period after cancelling is stated. The Terms let SendPulse permanently delete the account and its data, terminate accounts inactive for 24 months, and delete chatbots idle for 90 days without a paid plan; you can ask for account deletion at any time",
  "you_lose": [
   "Access to the tool once the billing period ends",
   "Funds remaining on the account, which are not returned unless there are special grounds for a refund",
   "Chatbots idle for more than 90 days may be deleted once there is no active paid plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The Cancel subscription window first offers to switch to another subscription or postpone; choose Cancel subscription, then give a reason and confirm",
  "tips": [
   "Every subscription renews automatically (monthly, 6-month or yearly); cancel before the next charge",
   "Payments, My Subscriptions lists your pricing plans: cancel each plan you no longer want",
   "Paying for a cancelled subscription renews it automatically",
   "A free trial converts to a paid plan automatically when it ends",
   "Cancelling doesn't delete the account; ask SendPulse to delete it if you want that",
   "Refunds are limited: unspent funds within 30 days of payment, and none once 200 emails have been sent"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "go to Payments > My Subscriptions",
   "supports": "where to start the cancel flow"
  },
  {
   "id": "s2",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Select a pricing plan, and click Cancel subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you want to stop using a SendPulse tool altogether, you can cancel your subscription.",
   "supports": "the cancel option in the popup"
  },
  {
   "id": "s4",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Select a reason for canceling, and confirm your action.",
   "supports": "the reason and confirm step"
  },
  {
   "id": "s5",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "When the billing period ends, your card will not be charged",
   "supports": "billing stops at the end of the period"
  },
  {
   "id": "s6",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "the SendPulse tool you have been using will become inaccessible.",
   "supports": "access ends"
  },
  {
   "id": "s7",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "if you pay for your canceled subscription, it will renew automatically.",
   "supports": "paying again renews the subscription"
  },
  {
   "id": "s8",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You can postpone your subscription for up to 60 days.",
   "supports": "the postpone option"
  },
  {
   "id": "s9",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Available to Stripe, Braintree, Flutterwave, and Monobank users.",
   "supports": "which payment methods can postpone"
  },
  {
   "id": "s10",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan",
   "title": "Downgrade your pricing plan",
   "publisher": "vendor",
   "quote": "Your current paid plan stays active until the billing period ends, including all purchased features and limits.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s11",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan",
   "title": "Downgrade your pricing plan",
   "publisher": "vendor",
   "quote": "SendPulse either schedules the plan switch for the end of your current billing period",
   "supports": "timing of the switch"
  },
  {
   "id": "s12",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan",
   "title": "Downgrade your pricing plan",
   "publisher": "vendor",
   "quote": "A downgrade is any switch to a pricing plan with fewer contacts than your current one.",
   "supports": "what counts as a downgrade"
  },
  {
   "id": "s13",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/downgrade-pricing-plan",
   "title": "Downgrade your pricing plan",
   "publisher": "vendor",
   "quote": "SendPulse does not apply the unused value of your current plan to the new plan price.",
   "supports": "no proration on a downgrade"
  },
  {
   "id": "s14",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "Monthly subscription plans are auto-renewable, meaning that you will be charged for your pricing plan each month",
   "supports": "monthly plans renew automatically"
  },
  {
   "id": "s15",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "To cancel pricing plan auto-renewal, follow these steps:",
   "supports": "the pricing page points to the same cancel steps"
  },
  {
   "id": "s16",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "Yearly -20%",
   "supports": "yearly billing discount"
  },
  {
   "id": "s17",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "6-month -10%",
   "supports": "6-month billing discount"
  },
  {
   "id": "s18",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "15,000 emails per month",
   "supports": "free plan limit"
  },
  {
   "id": "s19",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "If you pay any monthly subscription, an automatic renewal of the subscription is activated.",
   "supports": "automatic renewal"
  },
  {
   "id": "s20",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "A user can disable it on their own in their personal account.",
   "supports": "the user can turn off renewal"
  },
  {
   "id": "s21",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "Within 30 (thirty) days from the moment that you pay for the service",
   "supports": "refund window for unspent funds"
  },
  {
   "id": "s22",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "the payment for the first subscription period is non-refundable.",
   "supports": "the first period is non-refundable when a trial isn't cancelled in time"
  },
  {
   "id": "s24",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "Any funds remaining on the account shall not be returned unless there are special grounds for a refund",
   "supports": "remaining funds after cancelling"
  },
  {
   "id": "s25",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "SendPulse may permanently delete your account and all the associated data.",
   "supports": "data after the account ends"
  },
  {
   "id": "s26",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "You can cancel account subscription in the SendPulse Service only until you have sent 200 email messages.",
   "supports": "the Terms' 200-email limit on cancelling with a refund"
  },
  {
   "id": "s27",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "If exceeded, the user account is considered to be fully working, and no refund will be allowable.",
   "supports": "no refund after the window"
  },
  {
   "id": "s28",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "Once the trial period expires, users get automatically subscribed and charged to their credit card.",
   "supports": "trials convert to paid automatically"
  },
  {
   "id": "s29",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "If your account is inactive for 24 months or more, we may terminate your account",
   "supports": "inactive accounts can be terminated"
  },
  {
   "id": "s30",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "The user has the right to, at any time, request the deletion of his/her account.",
   "supports": "account deletion on request"
  },
  {
   "id": "s31",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "that have not been spent for use of the service in the given period",
   "supports": "refunds cover only unspent funds"
  },
  {
   "id": "s32",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-basics",
   "title": "Subscription basics",
   "publisher": "vendor",
   "quote": "A subscription automatically renews your pricing plan, so you don't need to pay for it manually each time.",
   "supports": "all subscriptions renew automatically"
  },
  {
   "id": "s33",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-basics",
   "title": "Subscription basics",
   "publisher": "vendor",
   "quote": "every 6 months (limited only to certain plans);",
   "supports": "billing periods"
  },
  {
   "id": "s34",
   "url": "https://sendpulse.com/knowledge-base/account-settings/billing/subscription-tariff",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Select another subscription",
   "supports": "the option for a wrong tool"
  },
  {
   "id": "s35",
   "url": "https://sendpulse.com/prices/email",
   "title": "Email pricing",
   "publisher": "vendor",
   "quote": "With the Free plan, you can send emails to up to 500 subscribers.",
   "supports": "free plan subscriber limit"
  },
  {
   "id": "s36",
   "url": "https://sendpulse.com/legal/terms",
   "title": "SendPulse Terms",
   "publisher": "vendor",
   "quote": "We may delete chatbots that remain idle for more than 90 consecutive days, unless the account uses an active paid plan.",
   "supports": "chatbot deletion without a paid plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help articles don't say which user roles can cancel a subscription",
   "The help article doesn't describe a confirmation email or message after cancelling",
   "How to export contacts, campaigns and chatbot data before cancelling isn't covered in the billing help",
   "No retention period after cancelling is stated in the Terms",
   "Whether SendPulse's mobile apps sell subscriptions through the App Store or Google Play isn't documented in the billing help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel article, downgrade article, pricing page and Terms; all quotes confirmed",
    "The first period being non-refundable applies only when a free trial isn't cancelled in time; the packet had stated it for every plan",
    "The 200-email limit now reads as the Terms' limit on cancelling with a refund, not a limit on cancelling at all",
    "Added that all billing periods (monthly, 6-month, yearly) renew automatically, per Subscription basics",
    "Added the three options in the cancel window, trial auto-conversion, account deletion on request, and inactivity and chatbot deletion terms",
    "Removed the start URL, which pointed to the help article rather than the app"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/sendpulse",
 "json": "https://stackcut.io/exits/sendpulse.json",
 "evidence": {
  "packet_revision": "6966469c2b4a72c6b07dc45c2d30a5fbf8aab178b439b0c0d451dde34753dd42",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "sendpulse--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}