Business software · Marketing and sales

How to cancel Hightouch

Hightouch documents no cancel button for self-serve plans, and workspace deletion isn't self-serve: Settings, then Workspace, routes you to support and every admin must approve. Order Form contracts renew automatically unless either side gives non-renewal notice at least 30 days before the term ends.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Remove or disconnect all sources, destinations, syncs and other resources in the workspace.
  • Contract notice: Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term. How to give notice
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

No retention period is stated. Customer keeps ownership of Customer Data, and the terms say the recipient must delete the owner's Confidential Information on termination.

What you lose

  • Access to the Site once a contract's Service Term ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Free and Self-serve tiers

In the billing platform's settings Free and Self-serve tier organizations (one workspace each), billed by active syncs. Who can cancel: An organization or workspace admin; all current admins must approve a workspace deletion.

  1. Remove or disconnect all sources, destinations, syncs and other resources in the workspace
  2. Open Settings, then Workspace, and choose the deletion option
  3. The option routes you to Hightouch support: ask support to delete the workspace, and have every current admin approve
Fees
Self-serve pricing is based on active syncs: a sync that ran at least once in the previous calendar month counts, even if it was later deleted or disabled, and the count resets each calendar month. Billing questions go to accounting@hightouch.com
Source: hightouch.com hightouch.com hightouch.com

Business tier and Order Forms

Through sales Business tier and any plan set by an Order Form, which renews automatically. Who can cancel: The customer named in the Order Form.

  1. Find the end date of the current Service Term in your Order Form, and count back 30 days
  2. Send written notice of non-renewal to Hightouch at the address set forth on the Order Form before that deadline
Confirm it worked
Notice is deemed given when received
Access ends
At the end of the current Service Term, since access is granted only during the Service Term in the Order Form. Without notice, the agreement renews for the shorter of the initial Service Term or twelve months
Notice
Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term
Refunds
The terms read give a refund only if Hightouch ends the agreement over an intellectual property claim
Fees
Invoices are payable within thirty (30) days; amounts for services before termination are payable within ten (10) days of termination; overage (A La Carte) fees are payable the next month
Source: hightouch.com

Questions people ask

Can I get a refund if I cancel Hightouch?

Business tier and Order Forms: The terms read give a refund only if Hightouch ends the agreement over an intellectual property claim.

Source: hightouch.com

If I cancel Hightouch, when does my access end?

Business tier and Order Forms: At the end of the current Service Term, since access is granted only during the Service Term in the Order Form. Without notice, the agreement renews for the shorter of the initial Service Term or twelve months.

Source: hightouch.com

Is there a fee to cancel Hightouch?

Free and Self-serve tiers: Self-serve pricing is based on active syncs: a sync that ran at least once in the previous calendar month counts, even if it was later deleted or disabled, and the count resets each calendar month. Billing questions go to accounting@hightouch.com. Business tier and Order Forms: Invoices are payable within thirty (30) days; amounts for services before termination are payable within ten (10) days of termination; overage (A La Carte) fees are payable the next month.

Source: hightouch.com hightouch.com hightouch.com hightouch.com

How long before renewal do I need to cancel Hightouch?

Business tier and Order Forms: Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term.

Source: hightouch.com

What happens to my data when I cancel Hightouch?

No retention period is stated. Customer keeps ownership of Customer Data, and the terms say the recipient must delete the owner's Confidential Information on termination.

Source: hightouch.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Workspace deletion isn't self-serve; the option in Settings, then Workspace, routes to Hightouch support
  • Remove or disconnect every source, destination and sync before you request a workspace deletion
  • All current admins must approve a workspace deletion
  • A sync that ran in the previous calendar month counts as active even if it was later deleted or disabled
  • The terms allow ending a contract early only for an uncured material breach, on 30 days' written notice
  • Billing questions, including invoices and overages, go to accounting@hightouch.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/hightouch.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Hightouch Pricing For questions related to payments processing, invoices, overages, or any other billing-related topics (where billing questions go)
  2. Self-serve pricing Hightouch's self-serve pricing is based on the number of active syncs in your organization. (self-serve plans are billed by active syncs)
  3. Self-serve pricing Free plan: 2 active syncs per month. (the free plan allowance)
  4. Self-serve pricing An active sync is any sync that has run at least once in the previous calendar month. (what counts as an active sync)
  5. Self-serve pricing At the start of each new calendar month, the active sync count resets. (the monthly reset)
  6. Self-serve pricing Organizations on self-serve plans are limited to one workspace per org. (one workspace per self-serve organization)
  7. Workspaces There is no self-serve option to delete a workspace. (workspace deletion is not self-serve)
  8. Workspaces You can find the deletion option in Settings → Workspace, but it routes you to Hightouch support. (where the deletion option sits and that it goes to support)
  9. Workspaces Before submitting your request, remove or disconnect all sources, destinations, syncs, and other resources (clear the workspace before asking for deletion)
  10. Workspaces All current organization or workspace admins will need to approve the deletion. (who must approve the deletion)
  11. Hightouch Terms of Service unless either party notifies the other party of non-renewal at least thirty (30) days prior to the end of the then-current Service Term. (the non-renewal notice rule)
  12. Hightouch Terms of Service Customer will pay invoices within thirty (30) days of the date of invoice, unless otherwise set forth in the Order Form. (invoice payment timing)
  13. Hightouch Terms of Service Each Party may terminate this Agreement upon thirty (30) days prior written notice to the other Party if the other Party (early termination applies only when the other party is in breach)
  14. Hightouch Terms of Service shall be paid within ten (10) days of such termination. (amounts owed before termination)
  15. Hightouch Terms of Service upon termination of the Agreement, Recipient shall delete Owner's Confidential Information. (deletion of the owner's confidential information after termination)
  16. Hightouch Terms of Service Customer retains all right, title and interest in and to the Customer Data (the customer keeps its data)
  17. Hightouch Terms of Service terminate this Agreement and refund to Customer the subscription fees paid in advance by Customer for the Site (the only refund in the terms read)
  18. Hightouch Terms of Service the Customer shall be obligated to pay any A La Carte Fees in the next month. (overage fees are billed the next month)
  19. Hightouch Terms of Service Such notice will be deemed to be given when received. (when notice counts)
  20. Hightouch Pricing For teams with limited use cases who want to get started with the free tier Reverse ETL Platform. (the Basic Reverse ETL free tier)
  21. Hightouch Terms of Service The period of time indicated in an Order Form beginning upon an Order Effective Date (the term is set by the Order Form)
  22. Hightouch Terms of Service will automatically renew for additional periods equal to the shorter of the same duration as the initial Service Term (contracts renew automatically, for up to twelve months)
  23. Self-serve pricing This includes syncs that are later deleted or disabled (deleted or disabled syncs still count for the month)
  24. Self-serve pricing Self-serve plan: 10 active syncs per month. (the Self-serve tier allowance)
  25. Hightouch Terms of Service to the address set forth on the Order Form (where notices go)
  26. Hightouch Terms of Service during the Service Term set forth in the applicable Order Form (access lasts only for the Service Term)

Not confirmed yet

  • Hightouch's docs don't say how to cancel or downgrade a Self-serve plan, or when self-serve charges stop
  • The Self-serve tier's price isn't on Hightouch's public pricing pages
  • Whether a workspace deletion request goes by chat, email or form isn't stated in the workspace docs
  • Business tier prices and any add-on or overage terms are set in the quote and Order Form, and aren't public
  • Hightouch doesn't document an export of syncs, configuration or run history
  • Data retention after a plan or workspace ends isn't documented; the terms set no retention period
  • Hightouch's pricing page, docs and terms don't mention buying through a cloud or data marketplace

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).