{
 "id": "hightouch",
 "name": "Hightouch",
 "category": "marketing_sales",
 "website": "https://hightouch.com",
 "domains": [
  "hightouch.com",
  "app.hightouch.com"
 ],
 "summary": "Hightouch documents no cancel button for self-serve plans, and workspace deletion isn't self-serve: Settings, then Workspace, routes you to support and every admin must approve. Order Form contracts renew automatically unless either side gives non-renewal notice at least 30 days before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Free and Self-serve tiers",
   "applies_to": "Free and Self-serve tier organizations (one workspace each), billed by active syncs",
   "who": "An organization or workspace admin; all current admins must approve a workspace deletion",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Remove or disconnect all sources, destinations, syncs and other resources in the workspace",
     "expect": null
    },
    {
     "do": "Open Settings, then Workspace, and choose the deletion option",
     "expect": null
    },
    {
     "do": "The option routes you to Hightouch support: ask support to delete the workspace, and have every current admin approve",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Self-serve pricing is based on active syncs: a sync that ran at least once in the previous calendar month counts, even if it was later deleted or disabled, and the count resets each calendar month. Billing questions go to accounting@hightouch.com",
   "source_ids": [
    "s1",
    "s2",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s23",
    "s24"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Business tier and Order Forms",
   "applies_to": "Business tier and any plan set by an Order Form, which renews automatically",
   "who": "The customer named in the Order Form",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Find the end date of the current Service Term in your Order Form, and count back 30 days",
     "expect": null
    },
    {
     "do": "Send written notice of non-renewal to Hightouch at the address set forth on the Order Form before that deadline",
     "expect": null
    }
   ],
   "confirm_by": "Notice is deemed given when received",
   "effective": "At the end of the current Service Term, since access is granted only during the Service Term in the Order Form. Without notice, the agreement renews for the shorter of the initial Service Term or twelve months",
   "notice": "Written notice of non-renewal at least thirty (30) days before the end of the then-current Service Term",
   "refund": "The terms read give a refund only if Hightouch ends the agreement over an intellectual property claim",
   "fees": "Invoices are payable within thirty (30) days; amounts for services before termination are payable within ten (10) days of termination; overage (A La Carte) fees are payable the next month",
   "source_ids": [
    "s11",
    "s12",
    "s14",
    "s17",
    "s18",
    "s19",
    "s21",
    "s22",
    "s25",
    "s26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Basic Reverse ETL free tier: up to 2 active syncs a month",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s20"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "For contract customers, the end of the Service Term in the Order Form. For self-serve plans, not documented",
  "data_kept": "No retention period is stated. Customer keeps ownership of Customer Data, and the terms say the recipient must delete the owner's Confidential Information on termination",
  "you_lose": [
   "Access to the Site once a contract's Service Term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Workspace deletion isn't self-serve; the option in Settings, then Workspace, routes to Hightouch support",
   "Remove or disconnect every source, destination and sync before you request a workspace deletion",
   "All current admins must approve a workspace deletion",
   "A sync that ran in the previous calendar month counts as active even if it was later deleted or disabled",
   "The terms allow ending a contract early only for an uncured material breach, on 30 days' written notice",
   "Billing questions, including invoices and overages, go to accounting@hightouch.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://hightouch.com/pricing",
   "title": "Hightouch Pricing",
   "publisher": "vendor",
   "quote": "For questions related to payments processing, invoices, overages, or any other billing-related topics",
   "supports": "where billing questions go"
  },
  {
   "id": "s2",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "Hightouch's self-serve pricing is based on the number of active syncs in your organization.",
   "supports": "self-serve plans are billed by active syncs"
  },
  {
   "id": "s3",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "Free plan: 2 active syncs per month.",
   "supports": "the free plan allowance"
  },
  {
   "id": "s4",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "An active sync is any sync that has run at least once in the previous calendar month.",
   "supports": "what counts as an active sync"
  },
  {
   "id": "s5",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "At the start of each new calendar month, the active sync count resets.",
   "supports": "the monthly reset"
  },
  {
   "id": "s6",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "Organizations on self-serve plans are limited to one workspace per org.",
   "supports": "one workspace per self-serve organization"
  },
  {
   "id": "s7",
   "url": "https://hightouch.com/docs/workspace-management/workspaces",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "There is no self-serve option to delete a workspace.",
   "supports": "workspace deletion is not self-serve"
  },
  {
   "id": "s8",
   "url": "https://hightouch.com/docs/workspace-management/workspaces",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "You can find the deletion option in Settings → Workspace, but it routes you to Hightouch support.",
   "supports": "where the deletion option sits and that it goes to support"
  },
  {
   "id": "s9",
   "url": "https://hightouch.com/docs/workspace-management/workspaces",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "Before submitting your request, remove or disconnect all sources, destinations, syncs, and other resources",
   "supports": "clear the workspace before asking for deletion"
  },
  {
   "id": "s10",
   "url": "https://hightouch.com/docs/workspace-management/workspaces",
   "title": "Workspaces",
   "publisher": "vendor",
   "quote": "All current organization or workspace admins will need to approve the deletion.",
   "supports": "who must approve the deletion"
  },
  {
   "id": "s11",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party notifies the other party of non-renewal at least thirty (30) days prior to the end of the then-current Service Term.",
   "supports": "the non-renewal notice rule"
  },
  {
   "id": "s12",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "Customer will pay invoices within thirty (30) days of the date of invoice, unless otherwise set forth in the Order Form.",
   "supports": "invoice payment timing"
  },
  {
   "id": "s13",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "Each Party may terminate this Agreement upon thirty (30) days prior written notice to the other Party if the other Party",
   "supports": "early termination applies only when the other party is in breach"
  },
  {
   "id": "s14",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "shall be paid within ten (10) days of such termination.",
   "supports": "amounts owed before termination"
  },
  {
   "id": "s15",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "upon termination of the Agreement, Recipient shall delete Owner's Confidential Information.",
   "supports": "deletion of the owner's confidential information after termination"
  },
  {
   "id": "s16",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "Customer retains all right, title and interest in and to the Customer Data",
   "supports": "the customer keeps its data"
  },
  {
   "id": "s17",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "terminate this Agreement and refund to Customer the subscription fees paid in advance by Customer for the Site",
   "supports": "the only refund in the terms read"
  },
  {
   "id": "s18",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "the Customer shall be obligated to pay any A La Carte Fees in the next month.",
   "supports": "overage fees are billed the next month"
  },
  {
   "id": "s19",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "Such notice will be deemed to be given when received.",
   "supports": "when notice counts"
  },
  {
   "id": "s20",
   "url": "https://hightouch.com/pricing",
   "title": "Hightouch Pricing",
   "publisher": "vendor",
   "quote": "For teams with limited use cases who want to get started with the free tier Reverse ETL Platform.",
   "supports": "the Basic Reverse ETL free tier"
  },
  {
   "id": "s21",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "The period of time indicated in an Order Form beginning upon an Order Effective Date",
   "supports": "the term is set by the Order Form"
  },
  {
   "id": "s22",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "will automatically renew for additional periods equal to the shorter of the same duration as the initial Service Term",
   "supports": "contracts renew automatically, for up to twelve months"
  },
  {
   "id": "s23",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "This includes syncs that are later deleted or disabled",
   "supports": "deleted or disabled syncs still count for the month"
  },
  {
   "id": "s24",
   "url": "https://hightouch.com/docs/pricing/ss-pricing",
   "title": "Self-serve pricing",
   "publisher": "vendor",
   "quote": "Self-serve plan: 10 active syncs per month.",
   "supports": "the Self-serve tier allowance"
  },
  {
   "id": "s25",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "to the address set forth on the Order Form",
   "supports": "where notices go"
  },
  {
   "id": "s26",
   "url": "https://hightouch.com/terms-of-service",
   "title": "Hightouch Terms of Service",
   "publisher": "vendor",
   "quote": "during the Service Term set forth in the applicable Order Form",
   "supports": "access lasts only for the Service Term"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Hightouch's docs don't say how to cancel or downgrade a Self-serve plan, or when self-serve charges stop",
   "The Self-serve tier's price isn't on Hightouch's public pricing pages",
   "Whether a workspace deletion request goes by chat, email or form isn't stated in the workspace docs",
   "Business tier prices and any add-on or overage terms are set in the quote and Order Form, and aren't public",
   "Hightouch doesn't document an export of syncs, configuration or run history",
   "Data retention after a plan or workspace ends isn't documented; the terms set no retention period",
   "Hightouch's pricing page, docs and terms don't mention buying through a cloud or data marketplace"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against the Hightouch terms, pricing page and workspace and pricing docs; quotes confirmed",
    "The 30-day termination clause applies only to a breach by the other party; corrected what it supports and added it as a tip",
    "Contract route: notice goes to the address on the Order Form; 'effective' now says when access ends, not how renewal works",
    "Self-serve route: removed a docs page used as the start page, added the Self-serve tier and that deleted or disabled syncs still count for the month",
    "Merged two entries for the same free tier",
    "Hightouch has no app-store billing and documents no marketplace billing",
    "Rewrote the not-confirmed notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/hightouch",
 "json": "https://stackcut.io/exits/hightouch.json",
 "evidence": {
  "packet_revision": "cc1192fd622b74c646f8c1c314b3f9325e018f91bed46676c14410d76654bea7",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "hightouch--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "hightouch--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}