Business software · Productivity and business software

How to cancel Microsoft 365

Cancel home plans at account.microsoft.com/services: choose Cancel subscription, then I don't want my subscription. Apple, Google Play and retail purchases cancel with the seller; business plans in the Microsoft 365 admin center. Gotcha: storage drops to 5 GB; after 6 months over it, Microsoft may delete your whole OneDrive.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open Microsoft 365's cancel page

The short answer

  • Where: Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account that bought the subscription (account.microsoft.com).
  • When it ends: Access usually continues until the end of the current billing period if no refund is issued.
  • Contract notice: On MCA billing accounts you have seven days to cancel for a prorated refund. How to give notice
  • Billed by someone else? Cancel with them instead: Apple, Google Play or a partner.
  • Before you go: export Business users' OneDrive for Business and SharePoint Online files. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Business users' OneDrive for Business and SharePoint Online files: Before cancelling, have users save their files to another location. Data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation learn.microsoft.com

What happens to your data

Home plans: storage drops to 5 GB of cloud storage and 15 GB of Outlook.com storage; if you're over it, Microsoft may delete your OneDrive and its files after 6 months. Cancelling Family or Premium also reduces the storage of everyone you shared it with. Business: data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation.

What you lose

  • Cloud storage above the free allowance (5 GB of cloud storage, 15 GB of Outlook.com storage)
  • Business: users' access to their data once the cancellation takes effect

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Home plans (Personal, Family, Premium)

Online, self-serve Microsoft 365 home plans (such as Personal, Family and Premium) bought directly from Microsoft. Who can cancel: The Microsoft account that bought the subscription (sign in if asked).

  1. Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account that bought the subscriptionYou should see: Cancel subscription (it might say Upgrade or Cancel)
  2. Select Cancel subscriptionYou should see: Please review
  3. Read the page, which may list cheaper alternative plans, then at the bottom select I don't want my subscription
Confirm it worked
The subscription shows a Turn on recurring billing link instead of Cancel, with the date it expires; you won't be charged after that date
Access ends
Access usually continues until the end of the current billing period if no refund is issued
Refunds
In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel
Open the page
Source: support.microsoft.com support.microsoft.com

Billed by Apple (App Store)

In the billing platform's settings Microsoft 365 subscriptions bought through the Apple App Store (billed by Apple). Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then the Microsoft 365 subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription (you may need to scroll down)
Confirm it worked
In Subscriptions there is no Cancel button, or an expiration message in red text
Refunds
Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund
Open the page
Source: support.microsoft.com support.apple.com

Billed by Google Play

In the billing platform's settings Microsoft 365 subscriptions bought through Google Play. Who can cancel: The Google Account that bought the subscription. Everything Google Play bills, in one place.

  1. Go to your subscriptions in Google Play, signed in to the Google Account that paysYou should see: Manage
  2. Next to Microsoft 365, click Manage, then Cancel subscriptionYou should see: a confirmation pop-up asking for a reason
  3. Select a reason, then click Continue
Access ends
You can keep using the subscription for the time you've already paid for
Refunds
Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund
Open the page
Source: support.microsoft.com support.google.com

Billed by a partner

In the billing platform's settings Microsoft 365 bought from a third-party retailer such as Amazon or Harvey Norman, including prepaid retail subscription codes. Who can cancel: The customer of that retailer.

  1. Contact the retailer you bought from and manage or cancel the subscription with them
Confirm it worked
The retailer's own confirmation
Refunds
Prepaid retail codes follow the return policy of the retailer that sold the code, not Microsoft's refund policy
Source: support.microsoft.com support.microsoft.com

Business plans

Online, self-serve Microsoft 365 for business subscriptions bought directly from Microsoft. Who can cancel: An admin with billing rights: on MOSA billing accounts, at least a Billing Administrator; on MCA billing accounts, a Billing account or Billing profile owner or contributor.

  1. Open the Microsoft 365 admin center and go to Billing > Your products (or Subscriptions in the Simplified view)
  2. Select the subscription, then select Cancel subscriptionYou should see: Options for canceling your subscription (MOSA accounts)
  3. On a MOSA account, choose Cancel now or Cancel before the next renewal date, select Next, pick a reason, then select Cancel now. On an MCA account within the grace period, pick a reason, then select Cancel subscriptionYou should see: Disabled (MOSA accounts)
  4. On an MCA billing account more than seven days after the start or renewal, turn off recurring billing instead
Confirm it worked
The subscription status shows Disabled
Access ends
Turning off recurring billing keeps access for the rest of the term; on MOSA accounts you choose to cancel now or before the next renewal date
Notice
MCA billing accounts can only cancel for a prorated credit or refund within seven days after the start or renewal; after that, only turning off recurring billing is possible
Refunds
MCA: prorated credit or refund only within seven days after the start or renewal
Fees
Annual subscriptions paid monthly keep being charged each month for the rest of the term
Open the page
Source: learn.microsoft.com

Business contract

Through sales Business subscriptions bought through a Microsoft representative or a reseller partner. Who can cancel: The business customer, through its seller or partner.

  1. Contact the seller or partner you bought from and ask them to cancel
Confirm it worked
The seller's or partner's confirmation
Notice
On MCA billing accounts you have seven days to cancel for a prorated refund
Refunds
Prorated refund if cancelled within seven days (MCA billing accounts)
Source: learn.microsoft.com

Questions people ask

Can I get a refund if I cancel Microsoft 365?

Home plans (Personal, Family, Premium): In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel. Business plans: MCA: prorated credit or refund only within seven days after the start or renewal. Business contract: Prorated refund if cancelled within seven days (MCA billing accounts).

Source: support.microsoft.com support.microsoft.com learn.microsoft.com

If I cancel Microsoft 365, when does my access end?

Home plans (Personal, Family, Premium): Access usually continues until the end of the current billing period if no refund is issued. Business plans: Turning off recurring billing keeps access for the rest of the term; on MOSA accounts you choose to cancel now or before the next renewal date. Billed by Google Play: You can keep using the subscription for the time you've already paid for.

Source: support.microsoft.com learn.microsoft.com support.google.com

How do I cancel Microsoft 365 if I pay through Apple or Google Play?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then the Microsoft 365 subscription. Tap Cancel Subscription (you may need to scroll down). Billed by Google Play: Go to your subscriptions in Google Play, signed in to the Google Account that pays. Next to Microsoft 365, click Manage, then Cancel subscription. Select a reason, then click Continue.

Source: support.apple.com support.google.com support.microsoft.com

Is there a fee to cancel Microsoft 365?

Business plans: Annual subscriptions paid monthly keep being charged each month for the rest of the term.

Source: learn.microsoft.com

How long before renewal do I need to cancel Microsoft 365?

Business plans: MCA billing accounts can only cancel for a prorated credit or refund within seven days after the start or renewal; after that, only turning off recurring billing is possible. Business contract: On MCA billing accounts you have seven days to cancel for a prorated refund.

Source: learn.microsoft.com

What happens to my data when I cancel Microsoft 365?

Home plans: storage drops to 5 GB of cloud storage and 15 GB of Outlook.com storage; if you're over it, Microsoft may delete your OneDrive and its files after 6 months. Cancelling Family or Premium also reduces the storage of everyone you shared it with. Business: data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation.

Source: learn.microsoft.com support.microsoft.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Instead of cancelling, pick a plan with fewer features on the Cancel page, which may list cheaper alternative subscriptions; your current plan changes to the new one when it renews support.microsoft.com support.microsoft.com

Ask about keeping it for less

These are documented ways to ask or check for options, not a promise of an offer. Confirm the full terms before deciding; you make every contact and account change.

Possible offer in the account flow

Direct-billed consumer Microsoft 365 subscriptions when this option is shown in the cancellation flow. Billing route: direct_web · Online, self-serve.

Market coverage is unspecified; confirm it with the provider.

Open the documented starting page

Whether this applies to your account is unknown until the provider confirms it. No offer is guaranteed.

  1. Open the Microsoft 365 cancellation flow and review any alternative subscriptions it presents before confirming cancellation.

Still unknown

  • The source says alternatives could be cheaper but does not promise that an offer will be shown or provide its price, terms, or eligibility.

Instructions checked: 2026-10-06. Evidence state: documented; freshness as of 2026-10-09: current.

See the matching Home plans (Personal, Family, Premium) billing route

Sources: support.microsoft.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The cancel page starts with a Please review section that may offer cheaper alternative subscriptions; at the bottom you choose I want to keep my benefits or I don't want my subscription
  • If you see Turn on recurring billing instead of Cancel, the subscription is already set to expire and won't charge again
  • Microsoft can't cancel App Store, Google Play or retailer purchases: cancel with the seller
  • Business on an MCA account: cancel within seven days of the start or renewal for a prorated refund; after that, turn off recurring billing

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/microsoft_365.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. Cancel a Microsoft 365 subscription Go to account.microsoft.com/services/microsoft365 and if prompted, sign in with the same Microsoft account used to purchase your Microsoft 365 subscription. (where to start, and which account to sign in with)
  2. Cancel a Microsoft 365 subscription Select Cancel subscription (it might say Upgrade or Cancel). (the cancel button)
  3. Cancel a Microsoft 365 subscription This may include details of alternative subscriptions, which could be cheaper. (the Please review section offers alternatives (retention step, cheaper plans))
  4. Cancel a Microsoft 365 subscription select I want to keep my benefits if you decide to keep your subscription, or I don't want my subscription, if you choose to go ahead and cancel. (the final step)
  5. Cancel a Microsoft 365 subscription see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown, and you won't be charged after this date. (how to confirm it worked)
  6. Cancel a Microsoft 365 subscription If you purchased a Microsoft 365 subscription from Google Play or the Apple App Store, contact their customer support for cancellation or refund. (the Apple and Google Play routes)
  7. Cancel a Microsoft 365 subscription If you purchased a Microsoft 365 subscription from a third-party retailer such as Amazon or Harvey Norman, please contact them directly to manage your subscription and billing. (the retailer route)
  8. Cancel a Microsoft 365 subscription If you cancel a Microsoft 365 subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage. (storage after cancelling)
  9. Cancel a Microsoft 365 subscription After 6 months, we may delete your OneDrive and all files within it. (deletion of over-quota OneDrive files)
  10. Microsoft subscription refund policy most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product. (the refund rule and its limit)
  11. Microsoft subscription refund policy Access to Microsoft 365 typically continues until the end of the current billing period if no refund is issued. (when access ends)
  12. Microsoft subscription refund policy doesn't apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code. (refunds for prepaid retail codes)
  13. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple steps)
  14. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
  15. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue. (the Google Play steps)
  16. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when access ends on Google Play)
  17. Switch between Microsoft 365 subscriptions The Cancel page will show you the features of your current subscription plan. If you're switching to another plan with fewer features, select the plan that works for you. (downgrading from the Cancel page)
  18. Cancel your subscription in the Microsoft 365 admin center If you have a Microsoft Online Subscription Agreement (MOSA), you must be at least a Billing Administrator to do the tasks in this article. (who can cancel a business subscription)
  19. Cancel your subscription in the Microsoft 365 admin center You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. (the seven-day window for MCA accounts)
  20. Cancel your subscription in the Microsoft 365 admin center Turning off recurring billing prevents your subscription from renewing at the end of its term. You keep access to your products and services for the remainder of your subscription. (turning off recurring billing, and access until the end of the term)
  21. Cancel your subscription in the Microsoft 365 admin center In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next. (the MOSA cancel steps)
  22. Cancel your subscription in the Microsoft 365 admin center Your subscription status now shows as Disabled, and has reduced functionality until it's deleted. (how to confirm a business cancellation)
  23. Cancel your subscription in the Microsoft 365 admin center If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term. (the fee for annual plans paid monthly)
  24. Cancel your subscription in the Microsoft 365 admin center reseller partner, you have seven days to cancel and receive a pro-rated refund. Contact your seller or partner to help you cancel your subscription. (the partner and seller route)
  25. Cancel your subscription in the Microsoft 365 admin center Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location. (what to export first)
  26. Cancel your subscription in the Microsoft 365 admin center Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation. (how long business data is kept)
  27. Microsoft subscription refund policy In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) (the refund on a first purchase)
  28. Microsoft subscription refund policy In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules. (prorated refunds in some countries)
  29. Microsoft subscription refund policy Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process. (refund eligibility is shown while cancelling)
  30. Cancel a Microsoft 365 subscription If you cancel a Microsoft 365 Family or Microsoft 365 Premium subscription, all the people you shared your subscription with will also have their storage allowances reduced. (shared members lose storage too)
  31. Cancel your subscription in the Microsoft 365 admin center If you have a Microsoft Customer Agreement (MCA) billing account type, you must be a Billing account owner or contributor, or a Billing profile owner or contributor (who can cancel on an MCA billing account)
  32. Cancel your subscription in the Microsoft 365 admin center If you're within the grace period during which you can cancel your subscription, select a reason for why you're canceling, provide optional feedback, then select Cancel subscription. (the MCA cancel step within the grace period)
  33. Switch between Microsoft 365 subscriptions Your existing subscription might not change immediately, but it will automatically change to the new plan when the plan renews. (when a switch to a cheaper plan takes effect)
  34. Cancel a Microsoft 365 subscription This may include details of alternative subscriptions, which could be cheaper. (cancellation flow can show potentially cheaper subscriptions)

Not confirmed yet

  • Confirmation email for home-plan cancellations is not documented on the pages read
  • Notice periods and fees for Microsoft seller-led (proposal) business orders are set in the contract and not published

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).