{
 "id": "microsoft_365",
 "name": "Microsoft 365",
 "category": "productivity",
 "website": "https://www.microsoft.com/microsoft-365",
 "domains": [
  "microsoft.com",
  "microsoft365.com",
  "office.com"
 ],
 "summary": "Cancel home plans at account.microsoft.com/services: choose Cancel subscription, then I don't want my subscription. Apple, Google Play and retail purchases cancel with the seller; business plans in the Microsoft 365 admin center. Gotcha: storage drops to 5 GB; after 6 months over it, Microsoft may delete your whole OneDrive.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Home plans (Personal, Family, Premium)",
   "applies_to": "Microsoft 365 home plans (such as Personal, Family and Premium) bought directly from Microsoft",
   "who": "The Microsoft account that bought the subscription (sign in if asked)",
   "method": "self_serve",
   "start_url": "https://account.microsoft.com/services/microsoft365",
   "steps": [
    {
     "do": "Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account that bought the subscription",
     "expect": "Cancel subscription (it might say Upgrade or Cancel)"
    },
    {
     "do": "Select Cancel subscription",
     "expect": "Please review"
    },
    {
     "do": "Read the page, which may list cheaper alternative plans, then at the bottom select I don't want my subscription",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows a Turn on recurring billing link instead of Cancel, with the date it expires; you won't be charged after that date",
   "effective": "Access usually continues until the end of the current billing period if no refund is issued",
   "notice": null,
   "refund": "In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s10",
    "s11",
    "s27",
    "s28",
    "s29"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Microsoft 365 subscriptions bought through the Apple App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the Microsoft 365 subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Microsoft 365 subscriptions bought through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Manage"
    },
    {
     "do": "Next to Microsoft 365, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": "Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund",
   "fees": null,
   "source_ids": [
    "s6",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Microsoft 365 bought from a third-party retailer such as Amazon or Harvey Norman, including prepaid retail subscription codes",
   "who": "The customer of that retailer",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the retailer you bought from and manage or cancel the subscription with them",
     "expect": null
    }
   ],
   "confirm_by": "The retailer's own confirmation",
   "effective": null,
   "notice": null,
   "refund": "Prepaid retail codes follow the return policy of the retailer that sold the code, not Microsoft's refund policy",
   "fees": null,
   "source_ids": [
    "s7",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business plans",
   "applies_to": "Microsoft 365 for business subscriptions bought directly from Microsoft",
   "who": "An admin with billing rights: on MOSA billing accounts, at least a Billing Administrator; on MCA billing accounts, a Billing account or Billing profile owner or contributor",
   "method": "self_serve",
   "start_url": "https://admin.microsoft.com",
   "steps": [
    {
     "do": "Open the Microsoft 365 admin center and go to Billing > Your products (or Subscriptions in the Simplified view)",
     "expect": null
    },
    {
     "do": "Select the subscription, then select Cancel subscription",
     "expect": "Options for canceling your subscription (MOSA accounts)"
    },
    {
     "do": "On a MOSA account, choose Cancel now or Cancel before the next renewal date, select Next, pick a reason, then select Cancel now. On an MCA account within the grace period, pick a reason, then select Cancel subscription",
     "expect": "Disabled (MOSA accounts)"
    },
    {
     "do": "On an MCA billing account more than seven days after the start or renewal, turn off recurring billing instead",
     "expect": null
    }
   ],
   "confirm_by": "The subscription status shows Disabled",
   "effective": "Turning off recurring billing keeps access for the rest of the term; on MOSA accounts you choose to cancel now or before the next renewal date",
   "notice": "MCA billing accounts can only cancel for a prorated credit or refund within seven days after the start or renewal; after that, only turning off recurring billing is possible",
   "refund": "MCA: prorated credit or refund only within seven days after the start or renewal",
   "fees": "Annual subscriptions paid monthly keep being charged each month for the rest of the term",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s31",
    "s32"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Business subscriptions bought through a Microsoft representative or a reseller partner",
   "who": "The business customer, through its seller or partner",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the seller or partner you bought from and ask them to cancel",
     "expect": null
    }
   ],
   "confirm_by": "The seller's or partner's confirmation",
   "effective": null,
   "notice": "On MCA billing accounts you have seven days to cancel for a prorated refund",
   "refund": "Prorated refund if cancelled within seven days (MCA billing accounts)",
   "fees": null,
   "source_ids": [
    "s24"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Instead of cancelling, pick a plan with fewer features on the Cancel page, which may list cheaper alternative subscriptions; your current plan changes to the new one when it renews",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s3",
    "s33"
   ]
  }
 ],
 "export": [
  {
   "data": "Business users' OneDrive for Business and SharePoint Online files",
   "how": "Before cancelling, have users save their files to another location",
   "format": null,
   "limits": "Data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation",
   "source_ids": [
    "s25",
    "s26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Home plans: usually the end of the current billing period if no refund is issued. Business: the end of the term if you turn off recurring billing",
  "data_kept": "Home plans: storage drops to 5 GB of cloud storage and 15 GB of Outlook.com storage; if you're over it, Microsoft may delete your OneDrive and its files after 6 months. Cancelling Family or Premium also reduces the storage of everyone you shared it with. Business: data left behind may be deleted after 30 days and is deleted no later than 180 days after cancellation",
  "you_lose": [
   "Cloud storage above the free allowance (5 GB of cloud storage, 15 GB of Outlook.com storage)",
   "Business: users' access to their data once the cancellation takes effect"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel page starts with a Please review section that may offer cheaper alternative subscriptions; at the bottom you choose I want to keep my benefits or I don't want my subscription",
  "tips": [
   "If you see Turn on recurring billing instead of Cancel, the subscription is already set to expire and won't charge again",
   "Microsoft can't cancel App Store, Google Play or retailer purchases: cancel with the seller",
   "Business on an MCA account: cancel within seven days of the start or renewal for a prorated refund; after that, turn off recurring billing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "Go to account.microsoft.com/services/microsoft365 and if prompted, sign in with the same Microsoft account used to purchase your Microsoft 365 subscription.",
   "supports": "where to start, and which account to sign in with"
  },
  {
   "id": "s2",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "Select Cancel subscription (it might say Upgrade or Cancel).",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "This may include details of alternative subscriptions, which could be cheaper.",
   "supports": "the Please review section offers alternatives (retention step, cheaper plans)"
  },
  {
   "id": "s4",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "select I want to keep my benefits if you decide to keep your subscription, or I don't want my subscription, if you choose to go ahead and cancel.",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown, and you won't be charged after this date.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s6",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "If you purchased a Microsoft 365 subscription from Google Play or the Apple App Store, contact their customer support for cancellation or refund.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s7",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "If you purchased a Microsoft 365 subscription from a third-party retailer such as Amazon or Harvey Norman, please contact them directly to manage your subscription and billing.",
   "supports": "the retailer route"
  },
  {
   "id": "s8",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "If you cancel a Microsoft 365 subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage.",
   "supports": "storage after cancelling"
  },
  {
   "id": "s9",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "After 6 months, we may delete your OneDrive and all files within it.",
   "supports": "deletion of over-quota OneDrive files"
  },
  {
   "id": "s10",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.",
   "supports": "the refund rule and its limit"
  },
  {
   "id": "s11",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "Access to Microsoft 365 typically continues until the end of the current billing period if no refund is issued.",
   "supports": "when access ends"
  },
  {
   "id": "s12",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "doesn't apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.",
   "supports": "refunds for prepaid retail codes"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s17",
   "url": "https://support.microsoft.com/en-us/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b",
   "title": "Switch between Microsoft 365 subscriptions",
   "publisher": "vendor",
   "quote": "The Cancel page will show you the features of your current subscription plan. If you're switching to another plan with fewer features, select the plan that works for you.",
   "supports": "downgrading from the Cancel page"
  },
  {
   "id": "s18",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you have a Microsoft Online Subscription Agreement (MOSA), you must be at least a Billing Administrator to do the tasks in this article.",
   "supports": "who can cancel a business subscription"
  },
  {
   "id": "s19",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription.",
   "supports": "the seven-day window for MCA accounts"
  },
  {
   "id": "s20",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Turning off recurring billing prevents your subscription from renewing at the end of its term. You keep access to your products and services for the remainder of your subscription.",
   "supports": "turning off recurring billing, and access until the end of the term"
  },
  {
   "id": "s21",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "In the Options for canceling your subscription pane, select Cancel now or Cancel before the next renewal date, then select Next.",
   "supports": "the MOSA cancel steps"
  },
  {
   "id": "s22",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Your subscription status now shows as Disabled, and has reduced functionality until it's deleted.",
   "supports": "how to confirm a business cancellation"
  },
  {
   "id": "s23",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.",
   "supports": "the fee for annual plans paid monthly"
  },
  {
   "id": "s24",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "reseller partner, you have seven days to cancel and receive a pro-rated refund. Contact your seller or partner to help you cancel your subscription.",
   "supports": "the partner and seller route"
  },
  {
   "id": "s25",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location.",
   "supports": "what to export first"
  },
  {
   "id": "s26",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.",
   "supports": "how long business data is kept"
  },
  {
   "id": "s27",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)",
   "supports": "the refund on a first purchase"
  },
  {
   "id": "s28",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules.",
   "supports": "prorated refunds in some countries"
  },
  {
   "id": "s29",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process.",
   "supports": "refund eligibility is shown while cancelling"
  },
  {
   "id": "s30",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "If you cancel a Microsoft 365 Family or Microsoft 365 Premium subscription, all the people you shared your subscription with will also have their storage allowances reduced.",
   "supports": "shared members lose storage too"
  },
  {
   "id": "s31",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you have a Microsoft Customer Agreement (MCA) billing account type, you must be a Billing account owner or contributor, or a Billing profile owner or contributor",
   "supports": "who can cancel on an MCA billing account"
  },
  {
   "id": "s32",
   "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
   "title": "Cancel your subscription in the Microsoft 365 admin center",
   "publisher": "vendor",
   "quote": "If you're within the grace period during which you can cancel your subscription, select a reason for why you're canceling, provide optional feedback, then select Cancel subscription.",
   "supports": "the MCA cancel step within the grace period"
  },
  {
   "id": "s33",
   "url": "https://support.microsoft.com/en-us/office/switch-between-microsoft-365-subscriptions-3fcc1efc-2722-427f-8efa-db94b9b0a36b",
   "title": "Switch between Microsoft 365 subscriptions",
   "publisher": "vendor",
   "quote": "Your existing subscription might not change immediately, but it will automatically change to the new plan when the plan renews.",
   "supports": "when a switch to a cheaper plan takes effect"
  },
  {
   "id": "s34",
   "url": "https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b",
   "title": "Cancel a Microsoft 365 subscription",
   "publisher": "vendor",
   "quote": "This may include details of alternative subscriptions, which could be cheaper.",
   "supports": "cancellation flow can show potentially cheaper subscriptions"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Confirmation email for home-plan cancellations is not documented on the pages read",
   "Notice periods and fees for Microsoft seller-led (proposal) business orders are set in the contract and not published"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Home refund: added the first-purchase refund window, prorated refunds in some countries, and that eligibility shows while cancelling",
    "Summary: over-quota deletion covers the whole OneDrive, not just excess files",
    "After cancel: Family and Premium cancellations cut shared members' storage too",
    "Business route: MCA roles and the MCA grace-period cancel step",
    "Downgrade: the new plan applies when the current one renews",
    "Independent review on 2026-10-06 covers microsoft-365.cancel-alternatives: read the cited official source, corrected quote or action wording where needed, retained unknown eligibility and offer terms, and require approval before any final change. Earlier packet facts retain their original checked_on date."
   ]
  }
 },
 "negotiation": [
  {
   "id": "microsoft-365.cancel-alternatives",
   "route_id": "microsoft-365--direct-web--r1",
   "kind": "cancel_flow_offer",
   "channel": "direct_web",
   "method": "self_serve",
   "applies_to": "Direct-billed consumer Microsoft 365 subscriptions when this option is shown in the cancellation flow",
   "market": null,
   "start_url": "https://account.microsoft.com/services/microsoft365",
   "contact_phone": null,
   "contact_email": null,
   "evidence": "documented",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}