The short answer
- Where: From your Shopify admin, go to Settings > Plan (admin.shopify.com).
- When it ends: At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin.
- Before you go: export Store information (products, customers, orders and other data). What to save
- Want to keep it for less? Pause and more. Options
Before you cancel
Export first
- Store information (products, customers, orders and other data): Export CSV files before deactivating (CSV) help.shopify.com
What happens to your data
Store information is kept for 2 years in case you reopen the store.
What you lose
- All installed apps, which are uninstalled automatically
- The store's checkout and storefront once it is deactivated
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Billed by Shopify
- From your Shopify admin, go to Settings > PlanYou should see:
Cancel plan (Cancel trial during a free trial)
- Click Cancel planYou should see:
options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store
- Review your Shopify domains (transfer them if needed) and the pending charges, then select Cancel my plan and uninstall all apps and click ContinueYou should see:
a reason for the deactivation
- Select a reason for the deactivation and click Continue
- Enter your password, then click Cancel plan
- Confirm it worked
- An email confirming that the store is deactivated
- Access ends
- At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin
- Refunds
- Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed
- Fees
- All apps are uninstalled and any pending charges are charged at cancellation; a domain that renews before the store's close date may still be charged; mid-cycle cancellations get one last emailed invoice; apps billed outside Shopify billing can keep charging after the store closes
In the Shopify app
- Log in to the Shopify app as the store owner, tap the menu icon, then Settings, then PlanYou should see:
Cancel plan
- Tap Cancel plan and review the downgrade and Pause and build options
- Review your domains and pending charges, select Cancel my plan and uninstall all apps, then tap ContinueYou should see:
a reason for the deactivation
- Select a reason and tap Continue
- Enter your password, then tap Cancel plan
- Confirm it worked
- An email confirming that the store is deactivated
- Access ends
- At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin
- Refunds
- Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed
- Fees
- All apps are uninstalled and any pending charges are charged at cancellation
Business contract
- Contact Shopify Plus Support and ask to deactivate the store
- Refunds
- Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel
Questions people ask
Can I get a refund if I cancel Shopify?
Billed by Shopify: Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed. Business contract: Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel.
Source: help.shopify.com help.shopify.com
If I cancel Shopify, when does my access end?
Billed by Shopify: At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin.
Is there a fee to cancel Shopify?
Billed by Shopify: All apps are uninstalled and any pending charges are charged at cancellation; a domain that renews before the store's close date may still be charged; mid-cycle cancellations get one last emailed invoice; apps billed outside Shopify billing can keep charging after the store closes. In the Shopify app: All apps are uninstalled and any pending charges are charged at cancellation.
Source: help.shopify.com shopify.com help.shopify.com help.shopify.com
Can I pause Shopify instead of cancelling?
Switch to the Pause and build plan: the store keeps running at a reduced subscription fee, with checkout turned off on all sales channels. Only for store owners past the free trial on a paid plan.
Source: help.shopify.com
What happens to my data when I cancel Shopify?
Store information is kept for 2 years in case you reopen the store.
Source: help.shopify.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Pause Switch to the Pause and build plan: the store keeps running at a reduced subscription fee, with checkout turned off on all sales channels. Only for store owners past the free trial on a paid plan help.shopify.com
- Cheaper plan The cancel flow offers options to downgrade your subscription plan help.shopify.com
Cheaper ways to get the same job done
Stackcut prices the alternatives to Shopify from public list prices.
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Retention step: Before the final step the flow offers downgrade, Pause and build or a new store, and asks for a reason for the deactivation
- Domain renewals aren't cancelled with the store: transfer the domain or turn off its renewal
- Third-party apps can keep charging while a store is paused
- Shopify Support can't deactivate your store for you: the store owner must cancel in the admin or the app (Shopify Plus stores contact Plus Support)
- Apps billed outside Shopify billing aren't stopped by cancelling: review them so they don't charge you after the store closes
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/shopify.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).
Link from JustDeleteMe (MIT).
Sources
- Deactivating and reactivating your Shopify store
From your Shopify admin, go to Settings > Plan.
(where to start) - Deactivating and reactivating your Shopify store
If your store is on a paid plan, then click Cancel plan.
(the cancel button) - Deactivating and reactivating your Shopify store
If applicable, then review the options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store.
(the options shown before cancelling (retention step)) - Deactivating and reactivating your Shopify store
Review the Shopify domains that you have to avoid renewal fees and transfer the domain, if needed, and review the pending charges.
(the domains and pending charges step) - Deactivating and reactivating your Shopify store
Select a reason for the deactivation.
(the reason step) - Deactivating and reactivating your Shopify store
Enter your password, and then click one of the following based on your plan
(the final step) - Deactivating and reactivating your Shopify store
You'll receive an email to confirm that your store is deactivated. You can still reopen your store or view your past bills.
(how to confirm it worked) - Deactivating and reactivating your Shopify store
If you're the store owner and your store is eligible, then you can use your Shopify admin to cancel your subscription and deactivate your store.
(who can cancel) - Deactivating and reactivating your Shopify store
If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then tap Continue.
(the app confirmation step) - Deactivating and reactivating your Shopify store
Log in to the Shopify app as the store owner.
(the app route) - Deactivating and reactivating your Shopify store
To deactivate a store that's on the Shopify Plus plan, contact Shopify Plus Support.
(the Shopify Plus route) - Deactivating and reactivating your Shopify store
Your store's information is guaranteed for 2 years, in case you decide to reopen your store.
(how long store data is kept) - Deactivating and reactivating your Shopify store
Export CSV files to save your store information.
(what to export first) - Shopify Terms of Service
Shopify does not provide refunds.
(the refund policy) - Understanding billing implications before pausing or deactivating your Shopify store
When you cancel your plan, all apps are automatically uninstalled and any pending charges on your account are charged.
(charges at cancellation) - Understanding billing implications before pausing or deactivating your Shopify store
Your domain renewals aren't canceled when canceling your store. If your domain is scheduled to renew before your store's close date, then you might still be charged a renewal fee.
(domain renewal fees) - Pausing your store
Your store will be paused and running at a reduced subscription fee.
(the Pause and build plan costs less) - Pausing your store
Your checkout is deactivated across all sales channels, such as the Point of Sale channel.
(what pausing turns off) - Pausing your store
You must be the store owner. Your store needs to be past the free trial period. Your store needs to be on a paid plan.
(who can pause) - Shopify Terms of Service (section 14)
If you cancel in the middle of your billing cycle, you'll have one last email invoice.
(the final invoice) - Understanding billing implications before pausing or deactivating your Shopify store
When pausing your store, third-party apps that were active prior to pausing might continue to incur charges.
(apps can keep charging while paused) - Understanding billing implications before pausing or deactivating your Shopify store
Deactivating your store will automatically cancel your current Shopify subscription at the end of your current billing cycle.
(when it takes effect) - Deactivating and reactivating your Shopify store
After deactivation, your Shopify subscription is terminated at the end of your current billing cycle, resulting in the loss of access to your Shopify admin.
(access ends at the end of the billing cycle) - Understanding Shopify's refund policy for plans
Shopify plans are generally non-refundable as stated in section 5.10 of the Shopify Terms of Service.
(plans are generally non-refundable) - Understanding Shopify's refund policy for plans
If you cancel your Shopify plan, then no refunds are issued for any remaining period post-cancellation.
(no refund for the rest of the period after cancelling) - Understanding Shopify's refund policy for plans
If you think you've been charged incorrectly, have duplicate stores, or have another special situation, then contact Shopify Support.
(how to ask for a refund review) - Understanding Shopify's refund policy for plans
Monthly subscription Within 7 days of invoice issue date
(refund review window for monthly plans) - Understanding Shopify's refund policy for plans
First invoice after trial period Within 30 days of invoice issue date
(refund review window for the first invoice after a trial) - Understanding Shopify's refund policy for plans
Annual subscription Within 30 days of invoice issue date
(refund review window for annual plans) - Understanding Shopify's refund policy for plans
Meeting these time windows doesn't guarantee a refund.
(a refund review isn't a guaranteed refund) - Deactivating and reactivating your Shopify store
If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then click Continue.
(the desktop confirmation step) - Deactivating and reactivating your Shopify store
For security reasons, Shopify Support can't deactivate your store for you. You need to deactivate the store yourself
(Support can't cancel for you) - Deactivating and reactivating your Shopify store
Review any apps that are charged outside of Shopify billing to ensure that you're not charged for the app after your store closes.
(apps billed outside Shopify can keep charging)
Not confirmed yet
- The Pause and build plan's price is not stated on the pages read
- The Shopify app's Google Play listing says it has in-app purchases, but Shopify's help pages don't document paying for a plan through Google Play, so no Google Play route is given
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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