{
 "id": "shopify",
 "name": "Shopify",
 "category": "productivity",
 "website": "https://www.shopify.com",
 "domains": [
  "shopify.com",
  "myshopify.com"
 ],
 "summary": "Store owners cancel in the Shopify admin: Settings > Plan > Cancel plan, pick a reason, enter your password, click Cancel plan (same in the app). Shopify Plus stores go through Plus Support. Gotcha: no refund for unused time, pending app charges bill at once, and domain renewals aren't cancelled.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Shopify plans and free trials, managed in the Shopify admin",
   "who": "The store owner",
   "method": "self_serve",
   "start_url": "https://admin.shopify.com/settings/plan",
   "steps": [
    {
     "do": "From your Shopify admin, go to Settings > Plan",
     "expect": "Cancel plan (Cancel trial during a free trial)"
    },
    {
     "do": "Click Cancel plan",
     "expect": "options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store"
    },
    {
     "do": "Review your Shopify domains (transfer them if needed) and the pending charges, then select Cancel my plan and uninstall all apps and click Continue",
     "expect": "a reason for the deactivation"
    },
    {
     "do": "Select a reason for the deactivation and click Continue",
     "expect": null
    },
    {
     "do": "Enter your password, then click Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming that the store is deactivated",
   "effective": "At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin",
   "notice": null,
   "refund": "Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed",
   "fees": "All apps are uninstalled and any pending charges are charged at cancellation; a domain that renews before the store's close date may still be charged; mid-cycle cancellations get one last emailed invoice; apps billed outside Shopify billing can keep charging after the store closes",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s14",
    "s15",
    "s16",
    "s20",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31",
    "s32",
    "s34"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "The same Shopify plans, from the Shopify app on iPhone or Android",
   "who": "The store owner",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to the Shopify app as the store owner, tap the menu icon, then Settings, then Plan",
     "expect": "Cancel plan"
    },
    {
     "do": "Tap Cancel plan and review the downgrade and Pause and build options",
     "expect": null
    },
    {
     "do": "Review your domains and pending charges, select Cancel my plan and uninstall all apps, then tap Continue",
     "expect": "a reason for the deactivation"
    },
    {
     "do": "Select a reason and tap Continue",
     "expect": null
    },
    {
     "do": "Enter your password, then tap Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming that the store is deactivated",
   "effective": "At the end of the current billing cycle: the store deactivates and you lose access to the Shopify admin",
   "notice": null,
   "refund": "Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel. If you were charged incorrectly or have a special situation, ask Shopify Support for a refund review within 7 days of a monthly invoice, or 30 days of an annual invoice or the first invoice after a trial; a refund isn't guaranteed",
   "fees": "All apps are uninstalled and any pending charges are charged at cancellation",
   "source_ids": [
    "s9",
    "s10",
    "s5",
    "s6",
    "s7",
    "s14",
    "s15",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28",
    "s29",
    "s30",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Stores on the Shopify Plus plan",
   "who": "The store owner, through Shopify Plus Support",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Shopify Plus Support and ask to deactivate the store",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Plans are generally non-refundable, and no refund is issued for the rest of the period after you cancel",
   "fees": null,
   "source_ids": [
    "s11",
    "s14",
    "s25",
    "s26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Switch to the Pause and build plan: the store keeps running at a reduced subscription fee, with checkout turned off on all sales channels. Only for store owners past the free trial on a paid plan",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "The cancel flow offers options to downgrade your subscription plan",
   "evidence": "documented",
   "source_ids": [
    "s3"
   ]
  }
 ],
 "export": [
  {
   "data": "Store information (products, customers, orders and other data)",
   "how": "Export CSV files before deactivating",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s13"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Store information is kept for 2 years in case you reopen the store",
  "you_lose": [
   "All installed apps, which are uninstalled automatically",
   "The store's checkout and storefront once it is deactivated"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Before the final step the flow offers downgrade, Pause and build or a new store, and asks for a reason for the deactivation",
  "tips": [
   "Domain renewals aren't cancelled with the store: transfer the domain or turn off its renewal",
   "Third-party apps can keep charging while a store is paused",
   "Shopify Support can't deactivate your store for you: the store owner must cancel in the admin or the app (Shopify Plus stores contact Plus Support)",
   "Apps billed outside Shopify billing aren't stopped by cancelling: review them so they don't charge you after the store closes"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "From your Shopify admin, go to Settings > Plan.",
   "supports": "where to start"
  },
  {
   "id": "s2",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "If your store is on a paid plan, then click Cancel plan.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "If applicable, then review the options to downgrade your subscription plan, switch to the Pause and build plan, or start a new store.",
   "supports": "the options shown before cancelling (retention step)"
  },
  {
   "id": "s4",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Review the Shopify domains that you have to avoid renewal fees and transfer the domain, if needed, and review the pending charges.",
   "supports": "the domains and pending charges step"
  },
  {
   "id": "s5",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Select a reason for the deactivation.",
   "supports": "the reason step"
  },
  {
   "id": "s6",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Enter your password, and then click one of the following based on your plan",
   "supports": "the final step"
  },
  {
   "id": "s7",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "You'll receive an email to confirm that your store is deactivated. You can still reopen your store or view your past bills.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s8",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "If you're the store owner and your store is eligible, then you can use your Shopify admin to cancel your subscription and deactivate your store.",
   "supports": "who can cancel"
  },
  {
   "id": "s9",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then tap Continue.",
   "supports": "the app confirmation step"
  },
  {
   "id": "s10",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Log in to the Shopify app as the store owner.",
   "supports": "the app route"
  },
  {
   "id": "s11",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "To deactivate a store that's on the Shopify Plus plan, contact Shopify Plus Support.",
   "supports": "the Shopify Plus route"
  },
  {
   "id": "s12",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Your store's information is guaranteed for 2 years, in case you decide to reopen your store.",
   "supports": "how long store data is kept"
  },
  {
   "id": "s13",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Export CSV files to save your store information.",
   "supports": "what to export first"
  },
  {
   "id": "s14",
   "url": "https://www.shopify.com/legal/terms",
   "title": "Shopify Terms of Service",
   "publisher": "vendor",
   "quote": "Shopify does not provide refunds.",
   "supports": "the refund policy"
  },
  {
   "id": "s15",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store",
   "title": "Understanding billing implications before pausing or deactivating your Shopify store",
   "publisher": "vendor",
   "quote": "When you cancel your plan, all apps are automatically uninstalled and any pending charges on your account are charged.",
   "supports": "charges at cancellation"
  },
  {
   "id": "s16",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store",
   "title": "Understanding billing implications before pausing or deactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Your domain renewals aren't canceled when canceling your store. If your domain is scheduled to renew before your store's close date, then you might still be charged a renewal fee.",
   "supports": "domain renewal fees"
  },
  {
   "id": "s17",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store",
   "title": "Pausing your store",
   "publisher": "vendor",
   "quote": "Your store will be paused and running at a reduced subscription fee.",
   "supports": "the Pause and build plan costs less"
  },
  {
   "id": "s18",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store",
   "title": "Pausing your store",
   "publisher": "vendor",
   "quote": "Your checkout is deactivated across all sales channels, such as the Point of Sale channel.",
   "supports": "what pausing turns off"
  },
  {
   "id": "s19",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/pause-store",
   "title": "Pausing your store",
   "publisher": "vendor",
   "quote": "You must be the store owner. Your store needs to be past the free trial period. Your store needs to be on a paid plan.",
   "supports": "who can pause"
  },
  {
   "id": "s20",
   "url": "https://www.shopify.com/legal/terms",
   "title": "Shopify Terms of Service (section 14)",
   "publisher": "vendor",
   "quote": "If you cancel in the middle of your billing cycle, you'll have one last email invoice.",
   "supports": "the final invoice"
  },
  {
   "id": "s22",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store",
   "title": "Understanding billing implications before pausing or deactivating your Shopify store",
   "publisher": "vendor",
   "quote": "When pausing your store, third-party apps that were active prior to pausing might continue to incur charges.",
   "supports": "apps can keep charging while paused"
  },
  {
   "id": "s23",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/billing-considerations-pause-deactivate-store",
   "title": "Understanding billing implications before pausing or deactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Deactivating your store will automatically cancel your current Shopify subscription at the end of your current billing cycle.",
   "supports": "when it takes effect"
  },
  {
   "id": "s24",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "After deactivation, your Shopify subscription is terminated at the end of your current billing cycle, resulting in the loss of access to your Shopify admin.",
   "supports": "access ends at the end of the billing cycle"
  },
  {
   "id": "s25",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "Shopify plans are generally non-refundable as stated in section 5.10 of the Shopify Terms of Service.",
   "supports": "plans are generally non-refundable"
  },
  {
   "id": "s26",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "If you cancel your Shopify plan, then no refunds are issued for any remaining period post-cancellation.",
   "supports": "no refund for the rest of the period after cancelling"
  },
  {
   "id": "s27",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "If you think you've been charged incorrectly, have duplicate stores, or have another special situation, then contact Shopify Support.",
   "supports": "how to ask for a refund review"
  },
  {
   "id": "s28",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "Monthly subscription Within 7 days of invoice issue date",
   "supports": "refund review window for monthly plans"
  },
  {
   "id": "s29",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "First invoice after trial period Within 30 days of invoice issue date",
   "supports": "refund review window for the first invoice after a trial"
  },
  {
   "id": "s30",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "Annual subscription Within 30 days of invoice issue date",
   "supports": "refund review window for annual plans"
  },
  {
   "id": "s31",
   "url": "https://help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions",
   "title": "Understanding Shopify's refund policy for plans",
   "publisher": "vendor",
   "quote": "Meeting these time windows doesn't guarantee a refund.",
   "supports": "a refund review isn't a guaranteed refund"
  },
  {
   "id": "s32",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "If you still want to deactivate, then select Cancel my plan and uninstall all apps, and then click Continue.",
   "supports": "the desktop confirmation step"
  },
  {
   "id": "s33",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "For security reasons, Shopify Support can't deactivate your store for you. You need to deactivate the store yourself",
   "supports": "Support can't cancel for you"
  },
  {
   "id": "s34",
   "url": "https://help.shopify.com/en/manual/your-account/manage-orgs-and-stores/manage-pricing-plan/deactivate-store",
   "title": "Deactivating and reactivating your Shopify store",
   "publisher": "vendor",
   "quote": "Review any apps that are charged outside of Shopify billing to ensure that you're not charged for the app after your store closes.",
   "supports": "apps billed outside Shopify can keep charging"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "The Pause and build plan's price is not stated on the pages read",
   "The Shopify app's Google Play listing says it has in-app purchases, but Shopify's help pages don't document paying for a plan through Google Play, so no Google Play route is given"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the documented refund review (7 days monthly, 30 days annual or first invoice after a trial), no refund for unused time (s25, s26, s27, s28, s29, s30, s31)",
    "Web step 3: select Cancel my plan and uninstall all apps before Continue (s32)",
    "Tip: Shopify Support can't deactivate a store for you, replacing the terms-based 'contact Support' tip; removed its source s21 (s33)",
    "Tip and fees: apps billed outside Shopify billing can keep charging (s34)",
    "Summary gotcha now says no refund for unused time",
    "Other route, pause, export and after-cancel facts re-confirmed on the Shopify help pages and terms"
   ]
  }
 },
 "delete_account": {
  "url": "https://privacy.shopify.com/dsr_submission/subject_types?selected=erasure",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
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    "title": "Ecommerce platform",
    "best_year_one_net": 418
   }
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 },
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
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