How to cancel HBO Max

Before you cancel

What happens to your data

The account stays: resubscribing with it brings back your profiles, My List and watch history. Deleting it is a separate request made after the subscription expires, and usually takes 4 to 5 weeks.

What you lose

• Streaming once the subscription expires
• The Extra Member Add-On, which ends with the base plan; the extra member loses access

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Plan with ads Basic with Ads costs $10.99 a month, against $18.49 for Standard and $22.99 for Premium help.hbomax.com
• Pay yearly Yearly billing saves about 16% (Basic with Ads $109.99 a year, Standard $184.99) help.hbomax.com
• Cheaper plan If HBO Max bills you, switch to a lower-priced plan on the Subscription page with Change Your Plan; it applies from your next billing date and any current promotion ends then. Google Play and Prime Video Channels subscribers must cancel, let it expire, then resubscribe on the cheaper plan help.hbomax.com help.hbomax.com help.hbomax.com
• Student or nonprofit price Students 18+ at a U.S. accredited college, verified by UNiDAYS, get Basic with Ads for $5.49 a month for up to 12 months help.hbomax.com
• Bundle The Disney+, Hulu, HBO Max Bundle gives all three for a discounted price ($21.99 a month with ads) help.hbomax.com
• Pause If Google Play bills you, you can pause payments for up to 3 months instead of cancelling (no streaming while paused) help.hbomax.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Deleting the HBO Max app does not cancel the subscription
• Check who you are billed through at the top of the Subscription page first; no Cancel option means a partner bills you
• Only Adult profiles can manage subscriptions
• Apple billing closed to new subscribers on March 9, 2026 and Google billing on April 20, 2026; newer subscriptions started on those devices are billed by HBO Max
• Signing up for the Disney+, Hulu, HBO Max Bundle through Disney+ or Hulu may pause an existing HBO Max-billed subscription for up to 24 months instead of cancelling it
• To delete the account, cancel first, wait until it expires, then submit the request at HBOMax.com/account-delete

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/max.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. How do I cancel HBO Max? Your HBO Max subscription automatically renews until you cancel it. Deleting the HBO Max app does not cancel your subscription. (auto-renewal, and that deleting the app does not cancel)
2. How do I cancel HBO Max? If you're billed through us (WarnerMedia), here's how to cancel your subscription: Go to HBOMax.com/subscription and sign in (if needed). (where the direct flow starts)
3. How do I cancel HBO Max? Choose Cancel Your Subscription. No cancel option? Take note of who you're billed through (top of screen) and find them in the Third-party billing section below. (the cancel button, and what a missing button means)
4. How do I cancel HBO Max? Confirm your cancellation and take note of your expiration date. You can stream until your subscription expires at the end of your billing period. (the final step and when access ends)
5. Change a WarnerMedia-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. Canceling your base subscription also cancels your add-ons. (the 24-hour notice and add-ons ending with the base plan)
6. Change a WarnerMedia-billed subscription Once canceled, you'll get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. (confirmation email and when access ends)
7. Unexpected HBO Max subscription charge If your subscription has been canceled, there will be an option to Resume Your Subscription (instead of Cancel Your Subscription). (how to check the cancellation took effect)
8. Can I get a refund? WarnerMedia Direct: There is a no refund policy for subscriptions billed through HBO Max. (no refunds on direct billing)
9. How do I cancel HBO Max? If you have remaining time on your Extra Member Add-On, you'll get a prorated refund for the remaining days on your add-on. (prorated refund on the Extra Member Add-On)
10. How do I cancel HBO Max? Choose Subscriptions (if prompted, log in with your Apple ID). Choose HBO Max in your list of subscriptions and then Cancel Subscription. (the Apple steps)
11. Change an Apple-billed subscription As of March 9, 2026, Apple billing is no longer available for new or returning subscribers. (Apple billing only for existing subscribers)
12. Change an Apple-billed subscription Once canceled, you should get an email from Apple confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. (Apple confirmation email and when access ends)
13. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
14. Can I get a refund? Apple: Go to Apple's Request a refund article. Google Play: Go to Google's Learn about refunds article. Roku: Go to Roku's refund policy article. (refunds on Apple, Google Play and Roku billing are set by those platforms)
15. How do I cancel HBO Max? Choose Payments & subscriptions and then Subscriptions. Choose HBO Max in your list of subscriptions and then Cancel subscription. (the Google Play steps)
16. Change a Google-billed subscription As of April 20, 2026, Google billing is no longer available for new or returning subscribers. (Google billing only for existing subscribers)
17. How do I cancel HBO Max? You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period. (Google Play confirmation email and when access ends)
18. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue. (the Google Play web steps, including the reason pop-up and Continue)
19. Change a Google-billed subscription Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused. (pausing a Google-billed subscription)
20. Change an Amazon-billed subscription If you subscribed on your Amazon Fire TV or Fire tablet, then your subscription is billed through the Amazon Appstore. (who the Amazon Appstore route applies to)
21. How do I cancel HBO Max? Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account. In the Your Subscriptions section, find HBO Max and turn off auto-renewal. (the Amazon Appstore steps)
22. Change an Amazon-billed subscription Once canceled, you should get an email from Amazon confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period. (Amazon confirmation email and when access ends)
23. Can I get a refund? Amazon Appstore: Check out Amazon's Digital products return policy. (Amazon refund policy applies)
24. How do I cancel HBO Max? Find HBO Max in the Your Channels section. Choose the Cancel Channel option and confirm. (the Prime Video Channels steps)
25. Unexpected HBO Max subscription charge Sign in at amazon.com/video/subscriptions/manage and find your HBO Max subscription. If your HBO Max subscription has been canceled, there will be a subscription end date. (how to confirm on Prime Video Channels)
26. How do I cancel HBO Max? Go to my.roku.com/subscriptions and sign in. Find HBO Max in your Active Subscriptions. Choose Manage subscription. Turn off auto-renew and then confirm. (the Roku web steps)
27. Change a Roku-billed subscription Press the Star button (*) to open the Options menu. Choose Manage subscription then Cancel subscription. (the on-device Roku steps)
28. Change a Samsung-billed subscription Go to samsungcheckout.com and sign in to your Samsung account. From the Purchase History menu, choose Subscriptions. Find your HBO Max subscription and choose Unsubscribe. (the Samsung steps)
29. How do I cancel HBO Max? Go to xumo.com/subscriptions and sign in to your Xumo account. Find HBO Max in your list of subscriptions and choose Cancel now. (the Xumo steps)
30. How do I cancel HBO Max? In the Your Subscription section, select Manage Add-ons (next to Add-ons). Find HBO Max and toggle the checkmark to an X. Select Review Changes to confirm. (the Hulu add-on steps)
31. Unexpected HBO Max subscription charge Sign in to your Hulu account at hulu.com/account and check if the HBO Max Add-on is listed under Your Subscriptions. (how to confirm on Hulu)
32. How do I cancel HBO Max? Choose your profile and then Settings > Membership. Next to HBO Max, choose Cancel and then confirm your cancellation. (the YouTube TV steps)
33. Unexpected HBO Max subscription charge If your subscription has been canceled, you'll have an Add option. (how to confirm on YouTube TV)
34. How do I cancel HBO Max? Go to youtube.com/paid_memberships. Under Digital purchases & rentals, choose HBO Max and then Deactivate. Follow the prompts to cancel your subscription. (the YouTube Primetime Channels steps)
35. Help with the Disney+, Hulu, HBO Max Bundle If you're billed through Disney+, you can manage your bundle subscription at disneyplus.com/account. (where to manage a Disney+-billed bundle (the page names hulu.com/account for Hulu billing))
36. Help with the Disney+, Hulu, HBO Max Bundle Instead of canceling, your HBO Max subscription may be paused for up to 24 months when you sign up for the bundle via Disney+ or Hulu. (an existing subscription may be paused, not cancelled)
37. HBO Max through DoorDash Choose Account (lower-left corner), then Manage DashPass. Choose Manage HBO Max Subscription, then Cancel Subscription. (the DoorDash steps)
38. How do I cancel HBO Max? Sign in to your provider's website, go to their Help Center, or contact them. (provider-billed subscriptions are cancelled with the provider)
39. How do I cancel HBO Max? In the My Verizon app, choose Account > Plans. Then, choose Add or remove perks. (the Verizon myPlan perk steps)
40. Can I get a refund? Other provider: Contact your billing provider and ask about their refund policy. (provider refunds)
41. HBO Max plans and prices Basic with Ads - $10.99/month or $109.99/year (16% savings) Standard - $18.49/month or $184.99/year (16% savings) (the ad-supported plan and yearly billing prices)
42. Change a WarnerMedia-billed subscription If you change to a lower-priced plan, your plan change will happen on your next billing date. (downgrading)
43. HBO Max student discount With the student discount you can get the HBO Max Basic with Ads plan for $5.49/month (a 50% savings) for up to 12 months. (the student discount)
44. Help with the Disney+, Hulu, HBO Max Bundle The Disney+, Hulu, HBO Max Bundle gives you access to all 3 streaming apps for a discounted price. (the bundle)
45. Resubscribe to HBO Max here's how you can subscribe to HBO Max using your existing account (this way you'll have your profiles, My List, and watch history). (what the account keeps after cancelling)
46. HBO Max Privacy and Ad Choices You'll need to cancel your subscription before you submit a delete request. (account deletion is separate and needs a cancelled subscription)
47. HBO Max Privacy and Ad Choices The account deletion process usually takes 4 to 5 weeks. (how long deletion takes)
48. Change a WarnerMedia-billed subscription Your extra member will lose access to HBO Max when your plan expires. (what the extra member loses)
49. Change a WarnerMedia-billed subscription Only Adult profiles can manage subscriptions. (the Adult profile tip)
50. Change an Apple-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. (the 24-hour notice for Apple billing)
51. Change a Google-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. (the 24-hour notice for Google billing)
52. Change an Amazon-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. (the 24-hour notice for Amazon Appstore billing)
53. Change a Roku-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. (the 24-hour notice for Roku billing)
54. Change a Samsung-billed subscription Cancel your subscription at least 24 hours before your next billing date to avoid further charges. (the 24-hour notice for Samsung billing)
55. Unexpected HBO Max subscription charge Sign in at amazon.com/appstoresubscriptions and find your HBO Max subscription. If your subscription has been canceled, there won't be an auto-renewal date. (how to confirm on the Amazon Appstore)
56. Can I get a refund? Samsung: Contact us with regard to any refund requests. (refunds for Samsung billing go through HBO Max)
57. How do I cancel HBO Max? Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period. (Samsung confirmation email and when access ends)
58. How do I cancel HBO Max? You should get an email from Xumo confirming your cancellation. You can stream until your subscription expires at the end of your billing period. (Xumo confirmation email and when access ends)
59. How do I cancel HBO Max? You should get an email from Roku confirming your cancellation. You can stream until your subscription expires at the end of your billing period. (Roku confirmation email and when access ends)
60. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (Apple's own steps)
61. HBO Max through DoorDash Once canceled, you can continue streaming HBO Max Standard until your subscription expires at the end of your monthly billing period. (when DoorDash-billed Standard access ends)
62. HBO Max Privacy and Ad Choices Open a browser and go to HBOMax.com/account-delete. (where to request account deletion)
63. Manage or cancel subscriptions on Roku Select Manage subscription to view the renewal date and access more options. To cancel a subscription, select Turn off auto-renew. (on a Roku device the cancel option is labelled Turn off auto-renew)
64. Cancel your Primetime Channels (YouTube Help) Go to youtube.com/paid_memberships. Under Digital purchases & rentals, click Deactivate. Click Continue to cancel. Select your reason for canceling and then click Next. Click Yes, cancel. (YouTube's own cancel steps for Primetime Channels)
65. HBO Max through DoorDash When your current DoorDash DashPass Annual plan expires or renews, your HBO Max access will end and you'll need to resubscribe. (the Basic with Ads plan included with DashPass Annual ends when DashPass Annual expires or renews)
66. How do I cancel HBO Max? Sign in to your Verizon account at verizon.com/home/myverizon. Choose +play and then Manage. (+play is not currently available in the My Verizon app.) (the Verizon +play steps)
67. Change a Google-billed subscription Plan switching is no longer available via Google Play. (Google Play-billed subscriptions can't switch plans)
68. HBO Max plans and prices To change plans, cancel your subscription, wait for it to expire, then resubscribe to HBO Max and choose a different plan. (how Prime Video Channels subscribers change plans)
69. Change a WarnerMedia-billed subscription Any promotional offers or discounts that you may currently benefit from will not apply to your new plan and will end when your new plan takes effect. (a plan change ends current promotions)

Not confirmed yet

• Refund terms and when access ends for Prime Video Channels, Hulu, YouTube, Xumo and internet, mobile or TV providers are set by those partners and were not checked
• HBO Max documents no data export
• Whether the HBO Max web flow shows an offer or asks why before the final confirm is not documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).