{
 "id": "max",
 "name": "HBO Max",
 "category": "streaming_video",
 "website": "https://www.hbomax.com",
 "domains": [
  "hbomax.com",
  "max.com"
 ],
 "summary": "Cancel at HBOMax.com/subscription with Cancel Your Subscription, at least 24 hours before renewal; you keep streaming until the period ends and HBO Max-billed plans get no refund. If Apple, Google, Amazon, Roku, Hulu, YouTube or a TV provider bills you, cancel there. Deleting the app does not cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Subscriptions billed by HBO Max itself (WarnerMedia Direct), including those started at HBOMax.com",
   "who": "The account holder, using an Adult profile (sign in if asked)",
   "method": "self_serve",
   "start_url": "https://hbomax.com/subscription",
   "steps": [
    {
     "do": "Go to HBOMax.com/subscription and sign in if asked (on a computer you can also choose your profile, then Subscription)",
     "expect": "Cancel Your Subscription"
    },
    {
     "do": "Choose Cancel Your Subscription. If there is no cancel option, note who you are billed through at the top of the screen and use that route instead",
     "expect": null
    },
    {
     "do": "Confirm the cancellation and note the expiration date shown",
     "expect": "your expiration date"
    }
   ],
   "confirm_by": "An email confirming the cancellation; the Subscription page then offers Resume Your Subscription instead of Cancel Your Subscription",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date to avoid another charge",
   "refund": "No refunds for subscriptions billed through HBO Max; unused days on an Extra Member Add-On are refunded pro rata",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions billed through Apple (existing ones only: Apple billing closed to new and returning subscribers on March 9, 2026)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions (sign in with your Apple Account if asked)",
     "expect": "your list of subscriptions"
    },
    {
     "do": "Choose HBO Max, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "An email from Apple; HBO Max then shows an end date and no Cancel button in Subscriptions",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date",
   "refund": "Set by Apple: HBO Max sends you to Apple's Request a refund article",
   "fees": null,
   "source_ids": [
    "s10",
    "s60",
    "s11",
    "s12",
    "s13",
    "s50",
    "s14"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions billed through Google Play (existing ones only: Google billing closed to new and returning subscribers on April 20, 2026)",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Play Store app on the Android device where you subscribed and tap your profile icon",
     "expect": "Payments & subscriptions"
    },
    {
     "do": "Choose Payments & subscriptions, then Subscriptions",
     "expect": "HBO Max"
    },
    {
     "do": "Choose HBO Max, then Cancel subscription (on a computer: Manage, then Cancel subscription, then select a reason in the pop-up and click Continue)",
     "expect": null
    }
   ],
   "confirm_by": "An email from Google Play confirming the cancellation",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date",
   "refund": "Set by Google: HBO Max sends you to Google Play's refund article",
   "fees": null,
   "source_ids": [
    "s15",
    "s18",
    "s16",
    "s17",
    "s51",
    "s14"
   ]
  },
  {
   "channel": "amazon",
   "label": "Billed through the Amazon Appstore",
   "applies_to": "Subscriptions started on an Amazon Fire TV or Fire tablet (billed through the Amazon Appstore)",
   "who": "The Amazon account holder",
   "method": "platform_settings",
   "start_url": "https://www.amazon.com/appstoresubscriptions",
   "steps": [
    {
     "do": "Go to amazon.com/appstoresubscriptions and sign in to your Amazon account",
     "expect": "Your Subscriptions"
    },
    {
     "do": "Find HBO Max and turn off auto-renewal",
     "expect": null
    }
   ],
   "confirm_by": "An email from Amazon confirming the cancellation; the subscription no longer shows an auto-renewal date",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date",
   "refund": "Amazon's digital products return policy applies",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s55",
    "s52",
    "s23"
   ]
  },
  {
   "channel": "amazon",
   "label": "Added as a Prime Video Channel",
   "applies_to": "HBO Max added as a Prime Video Channel",
   "who": "The Amazon account holder",
   "method": "platform_settings",
   "start_url": "https://amazon.com/video/subscriptions/manage",
   "steps": [
    {
     "do": "Go to Manage Your Prime Video Channels and sign in to Amazon if asked",
     "expect": "Your Channels"
    },
    {
     "do": "Find HBO Max, choose Cancel Channel and confirm",
     "expect": null
    }
   ],
   "confirm_by": "HBO Max shows a subscription end date on the Prime Video Channels page",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s24",
    "s25"
   ]
  },
  {
   "channel": "roku",
   "applies_to": "Subscriptions started on a Roku device (billed through Roku)",
   "who": "The Roku account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://my.roku.com/subscriptions",
   "steps": [
    {
     "do": "Go to my.roku.com/subscriptions and sign in",
     "expect": "Active Subscriptions"
    },
    {
     "do": "Find HBO Max and choose Manage subscription",
     "expect": null
    },
    {
     "do": "Turn off auto-renew, then confirm (on the Roku itself: highlight HBO Max, press the Star button, choose Manage subscription, then Turn off auto-renew, which HBO Max's help calls Cancel subscription)",
     "expect": null
    }
   ],
   "confirm_by": "An email from Roku confirming the cancellation",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date",
   "refund": "Roku's refund policy applies",
   "fees": null,
   "source_ids": [
    "s26",
    "s27",
    "s59",
    "s53",
    "s14",
    "s63"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Samsung",
   "applies_to": "Subscriptions started on a Samsung TV (billed through Samsung)",
   "who": "The Samsung account holder",
   "method": "platform_settings",
   "start_url": "https://www.samsungcheckout.com/",
   "steps": [
    {
     "do": "Go to samsungcheckout.com and sign in to your Samsung account",
     "expect": "Purchase History"
    },
    {
     "do": "From the Purchase History menu, choose Subscriptions",
     "expect": "your HBO Max subscription"
    },
    {
     "do": "Choose Unsubscribe on the HBO Max subscription",
     "expect": null
    }
   ],
   "confirm_by": "An email from Samsung confirming the cancellation",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": "Cancel at least 24 hours before the next billing date",
   "refund": "Ask HBO Max: it handles refund requests for Samsung-billed subscriptions",
   "fees": null,
   "source_ids": [
    "s28",
    "s57",
    "s54",
    "s56"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Xumo",
   "applies_to": "Subscriptions billed through Xumo",
   "who": "The Xumo account holder",
   "method": "platform_settings",
   "start_url": "https://www.xumo.com/subscriptions",
   "steps": [
    {
     "do": "Go to xumo.com/subscriptions and sign in to your Xumo account",
     "expect": "your list of subscriptions"
    },
    {
     "do": "Find HBO Max and choose Cancel now",
     "expect": null
    }
   ],
   "confirm_by": "An email from Xumo confirming the cancellation",
   "effective": "You can keep streaming until the subscription expires at the end of the billing period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s29",
    "s58"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Added to Hulu",
   "applies_to": "HBO Max bought as a Hulu add-on",
   "who": "The Hulu account holder",
   "method": "platform_settings",
   "start_url": "https://www.hulu.com/account",
   "steps": [
    {
     "do": "Go to hulu.com/account and sign in",
     "expect": "Your Subscription"
    },
    {
     "do": "Select Manage Add-ons next to Add-ons",
     "expect": null
    },
    {
     "do": "Toggle the HBO Max checkmark to an X, then select Review Changes to confirm",
     "expect": null
    }
   ],
   "confirm_by": "The HBO Max Add-on is no longer listed under Your Subscriptions at hulu.com/account",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s30",
    "s31"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Added to YouTube TV",
   "applies_to": "HBO Max added to a YouTube TV membership",
   "who": "The YouTube TV account holder",
   "method": "platform_settings",
   "start_url": "https://tv.youtube.com/",
   "steps": [
    {
     "do": "Sign in at tv.youtube.com",
     "expect": null
    },
    {
     "do": "Choose your profile, then Settings, then Membership",
     "expect": "HBO Max"
    },
    {
     "do": "Next to HBO Max, choose Cancel and confirm",
     "expect": null
    }
   ],
   "confirm_by": "Membership shows an Add option for HBO Max instead of Cancel",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s32",
    "s33"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Through YouTube Primetime Channels",
   "applies_to": "HBO Max bought through YouTube Primetime Channels",
   "who": "The YouTube account holder",
   "method": "platform_settings",
   "start_url": "https://youtube.com/paid_memberships",
   "steps": [
    {
     "do": "Go to youtube.com/paid_memberships and sign in",
     "expect": "Digital purchases & rentals"
    },
    {
     "do": "Choose HBO Max, then Deactivate; click Continue to cancel, select a reason, click Next, then Yes, cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s34",
    "s64"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bundle billed by Disney+ or Hulu",
   "applies_to": "The Disney+, Hulu, HBO Max Bundle when Disney+ or Hulu bills it",
   "who": "The Disney+ or Hulu account holder",
   "method": "platform_settings",
   "start_url": "https://www.disneyplus.com/account",
   "steps": [
    {
     "do": "Manage the bundle where it is billed: disneyplus.com/account for Disney+, or hulu.com/account for Hulu",
     "expect": null
    },
    {
     "do": "If you also had an HBO Max-billed subscription before the bundle, check HBOMax.com/subscription: it may be paused rather than cancelled",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s35",
    "s36"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through DoorDash",
   "applies_to": "The HBO Max Standard plan billed through DoorDash (DashPass Annual members). The Basic with Ads plan once included with DashPass Annual needs no cancelling: it ends when that plan expires or renews",
   "who": "The DoorDash account holder",
   "method": "platform_settings",
   "start_url": "https://www.doordash.com/",
   "steps": [
    {
     "do": "Go to doordash.com and sign in",
     "expect": null
    },
    {
     "do": "Choose Account (lower-left corner), then Manage DashPass",
     "expect": "Manage HBO Max Subscription"
    },
    {
     "do": "Choose Manage HBO Max Subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Standard continues until the end of the monthly billing period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s37",
    "s61",
    "s65"
   ]
  },
  {
   "channel": "carrier_or_isp",
   "applies_to": "HBO Max billed by an internet, mobile or TV provider (for example AT&T, Cox, DIRECTV, Optimum, Sling TV, Spectrum, Verizon, Xfinity)",
   "who": "The account holder with that provider",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In HBO Max, open your profile (or Settings on a TV), then Subscription, and note who you are billed through at the top",
     "expect": null
    },
    {
     "do": "Sign in to that provider's website or app, or contact them, and remove HBO Max there (Verizon myPlan perk: in the My Verizon app choose Account > Plans, then Add or remove perks; Verizon +play: at verizon.com/home/myverizon choose +play, then Manage, since +play isn't in the My Verizon app)",
     "expect": null
    }
   ],
   "confirm_by": "The provider's own confirmation",
   "effective": null,
   "notice": null,
   "refund": "Ask the provider about its refund policy",
   "fees": null,
   "source_ids": [
    "s38",
    "s39",
    "s40",
    "s66"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "ad_supported_plan",
   "what": "Basic with Ads costs $10.99 a month, against $18.49 for Standard and $22.99 for Premium",
   "evidence": "documented",
   "source_ids": [
    "s41"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves about 16% (Basic with Ads $109.99 a year, Standard $184.99)",
   "evidence": "documented",
   "source_ids": [
    "s41"
   ]
  },
  {
   "type": "downgrade",
   "what": "If HBO Max bills you, switch to a lower-priced plan on the Subscription page with Change Your Plan; it applies from your next billing date and any current promotion ends then. Google Play and Prime Video Channels subscribers must cancel, let it expire, then resubscribe on the cheaper plan",
   "evidence": "documented",
   "source_ids": [
    "s42",
    "s67",
    "s68",
    "s69"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Students 18+ at a U.S. accredited college, verified by UNiDAYS, get Basic with Ads for $5.49 a month for up to 12 months",
   "evidence": "documented",
   "source_ids": [
    "s43"
   ]
  },
  {
   "type": "bundle",
   "what": "The Disney+, Hulu, HBO Max Bundle gives all three for a discounted price ($21.99 a month with ads)",
   "evidence": "documented",
   "source_ids": [
    "s44"
   ]
  },
  {
   "type": "pause",
   "what": "If Google Play bills you, you can pause payments for up to 3 months instead of cancelling (no streaming while paused)",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the billing period (the expiration date shown when you confirm)",
  "data_kept": "The account stays: resubscribing with it brings back your profiles, My List and watch history. Deleting it is a separate request made after the subscription expires, and usually takes 4 to 5 weeks",
  "you_lose": [
   "Streaming once the subscription expires",
   "The Extra Member Add-On, which ends with the base plan; the extra member loses access"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting the HBO Max app does not cancel the subscription",
   "Check who you are billed through at the top of the Subscription page first; no Cancel option means a partner bills you",
   "Only Adult profiles can manage subscriptions",
   "Apple billing closed to new subscribers on March 9, 2026 and Google billing on April 20, 2026; newer subscriptions started on those devices are billed by HBO Max",
   "Signing up for the Disney+, Hulu, HBO Max Bundle through Disney+ or Hulu may pause an existing HBO Max-billed subscription for up to 24 months instead of cancelling it",
   "To delete the account, cancel first, wait until it expires, then submit the request at HBOMax.com/account-delete"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Your HBO Max subscription automatically renews until you cancel it. Deleting the HBO Max app does not cancel your subscription.",
   "supports": "auto-renewal, and that deleting the app does not cancel"
  },
  {
   "id": "s2",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "If you're billed through us (WarnerMedia), here's how to cancel your subscription: Go to HBOMax.com/subscription and sign in (if needed).",
   "supports": "where the direct flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Choose Cancel Your Subscription. No cancel option? Take note of who you're billed through (top of screen) and find them in the Third-party billing section below.",
   "supports": "the cancel button, and what a missing button means"
  },
  {
   "id": "s4",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Confirm your cancellation and take note of your expiration date. You can stream until your subscription expires at the end of your billing period.",
   "supports": "the final step and when access ends"
  },
  {
   "id": "s5",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges. Canceling your base subscription also cancels your add-ons.",
   "supports": "the 24-hour notice and add-ons ending with the base plan"
  },
  {
   "id": "s6",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "Once canceled, you'll get an email confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.",
   "supports": "confirmation email and when access ends"
  },
  {
   "id": "s7",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002524",
   "title": "Unexpected HBO Max subscription charge",
   "publisher": "vendor",
   "quote": "If your subscription has been canceled, there will be an option to Resume Your Subscription (instead of Cancel Your Subscription).",
   "supports": "how to check the cancellation took effect"
  },
  {
   "id": "s8",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002522",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "WarnerMedia Direct: There is a no refund policy for subscriptions billed through HBO Max.",
   "supports": "no refunds on direct billing"
  },
  {
   "id": "s9",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "If you have remaining time on your Extra Member Add-On, you'll get a prorated refund for the remaining days on your add-on.",
   "supports": "prorated refund on the Extra Member Add-On"
  },
  {
   "id": "s10",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Choose Subscriptions (if prompted, log in with your Apple ID). Choose HBO Max in your list of subscriptions and then Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s11",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002532",
   "title": "Change an Apple-billed subscription",
   "publisher": "vendor",
   "quote": "As of March 9, 2026, Apple billing is no longer available for new or returning subscribers.",
   "supports": "Apple billing only for existing subscribers"
  },
  {
   "id": "s12",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002532",
   "title": "Change an Apple-billed subscription",
   "publisher": "vendor",
   "quote": "Once canceled, you should get an email from Apple confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.",
   "supports": "Apple confirmation email and when access ends"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s14",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002522",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Apple: Go to Apple's Request a refund article. Google Play: Go to Google's Learn about refunds article. Roku: Go to Roku's refund policy article.",
   "supports": "refunds on Apple, Google Play and Roku billing are set by those platforms"
  },
  {
   "id": "s15",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Choose Payments & subscriptions and then Subscriptions. Choose HBO Max in your list of subscriptions and then Cancel subscription.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s16",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002533",
   "title": "Change a Google-billed subscription",
   "publisher": "vendor",
   "quote": "As of April 20, 2026, Google billing is no longer available for new or returning subscribers.",
   "supports": "Google billing only for existing subscribers"
  },
  {
   "id": "s17",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "You should get an email from Google Play confirming your cancellation. You can stream until your subscription expires at the end of your billing period.",
   "supports": "Google Play confirmation email and when access ends"
  },
  {
   "id": "s18",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play web steps, including the reason pop-up and Continue"
  },
  {
   "id": "s19",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002533",
   "title": "Change a Google-billed subscription",
   "publisher": "vendor",
   "quote": "Instead of canceling, you can pause your subscription for up to 3 months. Google won't bill you and you won't be able to stream while your subscription is paused.",
   "supports": "pausing a Google-billed subscription"
  },
  {
   "id": "s20",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002531",
   "title": "Change an Amazon-billed subscription",
   "publisher": "vendor",
   "quote": "If you subscribed on your Amazon Fire TV or Fire tablet, then your subscription is billed through the Amazon Appstore.",
   "supports": "who the Amazon Appstore route applies to"
  },
  {
   "id": "s21",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Go to Amazon.com/appstoresubscriptions and sign in to your Amazon account. In the Your Subscriptions section, find HBO Max and turn off auto-renewal.",
   "supports": "the Amazon Appstore steps"
  },
  {
   "id": "s22",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002531",
   "title": "Change an Amazon-billed subscription",
   "publisher": "vendor",
   "quote": "Once canceled, you should get an email from Amazon confirming your cancellation. You can continue streaming until your subscription expires at the end of your billing period.",
   "supports": "Amazon confirmation email and when access ends"
  },
  {
   "id": "s23",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002522",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Amazon Appstore: Check out Amazon's Digital products return policy.",
   "supports": "Amazon refund policy applies"
  },
  {
   "id": "s24",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Find HBO Max in the Your Channels section. Choose the Cancel Channel option and confirm.",
   "supports": "the Prime Video Channels steps"
  },
  {
   "id": "s25",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002524",
   "title": "Unexpected HBO Max subscription charge",
   "publisher": "vendor",
   "quote": "Sign in at amazon.com/video/subscriptions/manage and find your HBO Max subscription. If your HBO Max subscription has been canceled, there will be a subscription end date.",
   "supports": "how to confirm on Prime Video Channels"
  },
  {
   "id": "s26",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Go to my.roku.com/subscriptions and sign in. Find HBO Max in your Active Subscriptions. Choose Manage subscription. Turn off auto-renew and then confirm.",
   "supports": "the Roku web steps"
  },
  {
   "id": "s27",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002534",
   "title": "Change a Roku-billed subscription",
   "publisher": "vendor",
   "quote": "Press the Star button (*) to open the Options menu. Choose Manage subscription then Cancel subscription.",
   "supports": "the on-device Roku steps"
  },
  {
   "id": "s28",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002535",
   "title": "Change a Samsung-billed subscription",
   "publisher": "vendor",
   "quote": "Go to samsungcheckout.com and sign in to your Samsung account. From the Purchase History menu, choose Subscriptions. Find your HBO Max subscription and choose Unsubscribe.",
   "supports": "the Samsung steps"
  },
  {
   "id": "s29",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Go to xumo.com/subscriptions and sign in to your Xumo account. Find HBO Max in your list of subscriptions and choose Cancel now.",
   "supports": "the Xumo steps"
  },
  {
   "id": "s30",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "In the Your Subscription section, select Manage Add-ons (next to Add-ons). Find HBO Max and toggle the checkmark to an X. Select Review Changes to confirm.",
   "supports": "the Hulu add-on steps"
  },
  {
   "id": "s31",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002524",
   "title": "Unexpected HBO Max subscription charge",
   "publisher": "vendor",
   "quote": "Sign in to your Hulu account at hulu.com/account and check if the HBO Max Add-on is listed under Your Subscriptions.",
   "supports": "how to confirm on Hulu"
  },
  {
   "id": "s32",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Choose your profile and then Settings > Membership. Next to HBO Max, choose Cancel and then confirm your cancellation.",
   "supports": "the YouTube TV steps"
  },
  {
   "id": "s33",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002524",
   "title": "Unexpected HBO Max subscription charge",
   "publisher": "vendor",
   "quote": "If your subscription has been canceled, you'll have an Add option.",
   "supports": "how to confirm on YouTube TV"
  },
  {
   "id": "s34",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Go to youtube.com/paid_memberships. Under Digital purchases & rentals, choose HBO Max and then Deactivate. Follow the prompts to cancel your subscription.",
   "supports": "the YouTube Primetime Channels steps"
  },
  {
   "id": "s35",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002578",
   "title": "Help with the Disney+, Hulu, HBO Max Bundle",
   "publisher": "vendor",
   "quote": "If you're billed through Disney+, you can manage your bundle subscription at disneyplus.com/account.",
   "supports": "where to manage a Disney+-billed bundle (the page names hulu.com/account for Hulu billing)"
  },
  {
   "id": "s36",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002578",
   "title": "Help with the Disney+, Hulu, HBO Max Bundle",
   "publisher": "vendor",
   "quote": "Instead of canceling, your HBO Max subscription may be paused for up to 24 months when you sign up for the bundle via Disney+ or Hulu.",
   "supports": "an existing subscription may be paused, not cancelled"
  },
  {
   "id": "s37",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002589",
   "title": "HBO Max through DoorDash",
   "publisher": "vendor",
   "quote": "Choose Account (lower-left corner), then Manage DashPass. Choose Manage HBO Max Subscription, then Cancel Subscription.",
   "supports": "the DoorDash steps"
  },
  {
   "id": "s38",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Sign in to your provider's website, go to their Help Center, or contact them.",
   "supports": "provider-billed subscriptions are cancelled with the provider"
  },
  {
   "id": "s39",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "In the My Verizon app, choose Account > Plans. Then, choose Add or remove perks.",
   "supports": "the Verizon myPlan perk steps"
  },
  {
   "id": "s40",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002522",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Other provider: Contact your billing provider and ask about their refund policy.",
   "supports": "provider refunds"
  },
  {
   "id": "s41",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002547",
   "title": "HBO Max plans and prices",
   "publisher": "vendor",
   "quote": "Basic with Ads - $10.99/month or $109.99/year (16% savings) Standard - $18.49/month or $184.99/year (16% savings)",
   "supports": "the ad-supported plan and yearly billing prices"
  },
  {
   "id": "s42",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "If you change to a lower-priced plan, your plan change will happen on your next billing date.",
   "supports": "downgrading"
  },
  {
   "id": "s43",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002583",
   "title": "HBO Max student discount",
   "publisher": "vendor",
   "quote": "With the student discount you can get the HBO Max Basic with Ads plan for $5.49/month (a 50% savings) for up to 12 months.",
   "supports": "the student discount"
  },
  {
   "id": "s44",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002578",
   "title": "Help with the Disney+, Hulu, HBO Max Bundle",
   "publisher": "vendor",
   "quote": "The Disney+, Hulu, HBO Max Bundle gives you access to all 3 streaming apps for a discounted price.",
   "supports": "the bundle"
  },
  {
   "id": "s45",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002527",
   "title": "Resubscribe to HBO Max",
   "publisher": "vendor",
   "quote": "here's how you can subscribe to HBO Max using your existing account (this way you'll have your profiles, My List, and watch history).",
   "supports": "what the account keeps after cancelling"
  },
  {
   "id": "s46",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002542",
   "title": "HBO Max Privacy and Ad Choices",
   "publisher": "vendor",
   "quote": "You'll need to cancel your subscription before you submit a delete request.",
   "supports": "account deletion is separate and needs a cancelled subscription"
  },
  {
   "id": "s47",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002542",
   "title": "HBO Max Privacy and Ad Choices",
   "publisher": "vendor",
   "quote": "The account deletion process usually takes 4 to 5 weeks.",
   "supports": "how long deletion takes"
  },
  {
   "id": "s48",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "Your extra member will lose access to HBO Max when your plan expires.",
   "supports": "what the extra member loses"
  },
  {
   "id": "s49",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "Only Adult profiles can manage subscriptions.",
   "supports": "the Adult profile tip"
  },
  {
   "id": "s50",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002532",
   "title": "Change an Apple-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges.",
   "supports": "the 24-hour notice for Apple billing"
  },
  {
   "id": "s51",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002533",
   "title": "Change a Google-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges.",
   "supports": "the 24-hour notice for Google billing"
  },
  {
   "id": "s52",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002531",
   "title": "Change an Amazon-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges.",
   "supports": "the 24-hour notice for Amazon Appstore billing"
  },
  {
   "id": "s53",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002534",
   "title": "Change a Roku-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges.",
   "supports": "the 24-hour notice for Roku billing"
  },
  {
   "id": "s54",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002535",
   "title": "Change a Samsung-billed subscription",
   "publisher": "vendor",
   "quote": "Cancel your subscription at least 24 hours before your next billing date to avoid further charges.",
   "supports": "the 24-hour notice for Samsung billing"
  },
  {
   "id": "s55",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002524",
   "title": "Unexpected HBO Max subscription charge",
   "publisher": "vendor",
   "quote": "Sign in at amazon.com/appstoresubscriptions and find your HBO Max subscription. If your subscription has been canceled, there won't be an auto-renewal date.",
   "supports": "how to confirm on the Amazon Appstore"
  },
  {
   "id": "s56",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002522",
   "title": "Can I get a refund?",
   "publisher": "vendor",
   "quote": "Samsung: Contact us with regard to any refund requests.",
   "supports": "refunds for Samsung billing go through HBO Max"
  },
  {
   "id": "s57",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Once canceled, you should get an email from Samsung confirming your cancellation. You can stream until your subscription expires at the end of your billing period.",
   "supports": "Samsung confirmation email and when access ends"
  },
  {
   "id": "s58",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "You should get an email from Xumo confirming your cancellation. You can stream until your subscription expires at the end of your billing period.",
   "supports": "Xumo confirmation email and when access ends"
  },
  {
   "id": "s59",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "You should get an email from Roku confirming your cancellation. You can stream until your subscription expires at the end of your billing period.",
   "supports": "Roku confirmation email and when access ends"
  },
  {
   "id": "s60",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's own steps"
  },
  {
   "id": "s61",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002589",
   "title": "HBO Max through DoorDash",
   "publisher": "vendor",
   "quote": "Once canceled, you can continue streaming HBO Max Standard until your subscription expires at the end of your monthly billing period.",
   "supports": "when DoorDash-billed Standard access ends"
  },
  {
   "id": "s62",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002542",
   "title": "HBO Max Privacy and Ad Choices",
   "publisher": "vendor",
   "quote": "Open a browser and go to HBOMax.com/account-delete.",
   "supports": "where to request account deletion"
  },
  {
   "id": "s63",
   "url": "https://support.roku.com/article/manage-or-cancel-subscriptions",
   "title": "Manage or cancel subscriptions on Roku",
   "publisher": "platform",
   "quote": "Select Manage subscription to view the renewal date and access more options. To cancel a subscription, select Turn off auto-renew.",
   "supports": "on a Roku device the cancel option is labelled Turn off auto-renew"
  },
  {
   "id": "s64",
   "url": "https://support.google.com/youtube/answer/12466883?hl=en&co=GENIE.Platform%3DDesktop",
   "title": "Cancel your Primetime Channels (YouTube Help)",
   "publisher": "platform",
   "quote": "Go to youtube.com/paid_memberships. Under Digital purchases & rentals, click Deactivate. Click Continue to cancel. Select your reason for canceling and then click Next. Click Yes, cancel.",
   "supports": "YouTube's own cancel steps for Primetime Channels"
  },
  {
   "id": "s65",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002589",
   "title": "HBO Max through DoorDash",
   "publisher": "vendor",
   "quote": "When your current DoorDash DashPass Annual plan expires or renews, your HBO Max access will end and you'll need to resubscribe.",
   "supports": "the Basic with Ads plan included with DashPass Annual ends when DashPass Annual expires or renews"
  },
  {
   "id": "s66",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002526",
   "title": "How do I cancel HBO Max?",
   "publisher": "vendor",
   "quote": "Sign in to your Verizon account at verizon.com/home/myverizon. Choose +play and then Manage. (+play is not currently available in the My Verizon app.)",
   "supports": "the Verizon +play steps"
  },
  {
   "id": "s67",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002533",
   "title": "Change a Google-billed subscription",
   "publisher": "vendor",
   "quote": "Plan switching is no longer available via Google Play.",
   "supports": "Google Play-billed subscriptions can't switch plans"
  },
  {
   "id": "s68",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002547",
   "title": "HBO Max plans and prices",
   "publisher": "vendor",
   "quote": "To change plans, cancel your subscription, wait for it to expire, then resubscribe to HBO Max and choose a different plan.",
   "supports": "how Prime Video Channels subscribers change plans"
  },
  {
   "id": "s69",
   "url": "https://help.hbomax.com/us/Answer/Detail/000002528",
   "title": "Change a WarnerMedia-billed subscription",
   "publisher": "vendor",
   "quote": "Any promotional offers or discounts that you may currently benefit from will not apply to your new plan and will end when your new plan takes effect.",
   "supports": "a plan change ends current promotions"
  }
 ],
 "verification": {
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  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Refund terms and when access ends for Prime Video Channels, Hulu, YouTube, Xumo and internet, mobile or TV providers are set by those partners and were not checked",
   "HBO Max documents no data export",
   "Whether the HBO Max web flow shows an offer or asks why before the final confirm is not documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Name updated from Max (HBO Max) to HBO Max",
    "Google Play: added the reason pop-up and Continue to the computer steps (s18 re-copied)",
    "Roku: on-device option is Turn off auto-renew (s63)",
    "YouTube Primetime Channels: full cancel steps from YouTube Help (s64)",
    "DoorDash: the included Basic with Ads plan ends on its own (s65)",
    "Provider route: added the Verizon +play steps (s66)",
    "Downgrade: Google Play and Prime Video Channels must cancel and resubscribe; promotions end (s67-s69)"
   ]
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  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}