How to cancel SurveyMonkey

Before you cancel

Export first

• Survey results: question summaries and individual responses: In Analyze results, select Export, then New export; choose the data, pick a file format and select Export (PDF, PPT, XLS, CSV or SPSS). A paid feature; exports stay available under Previous exports for 14 days help.surveymonkey.com

What happens to your data

After a downgrade, responses over the free plan's limit can't be viewed and may be deleted after a 30-day grace period. A deleted account's data is removed within 90 days.

What you lose

• Paid features
• Viewing responses over the free plan's response limit
• The team, if you cancel a team plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move to a lower-tier paid plan instead of cancelling help.surveymonkey.com
• Free plan The Basic (free) plan, with limited creation and analysis, 10 questions per survey or form, and fewer responses help.surveymonkey.com
• Student or nonprofit price Discounts for some nonprofits, students and educators, granted for one-year periods; only when upgrading from a free plan, not for existing paid accounts help.surveymonkey.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to SurveyMonkey from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The flow asks why you're downgrading and for a checkbox before Downgrade; the last screen offers Keep my plan next to Done
• Select Done on the last screen: Keep my plan leaves auto-renew on
• Export responses before the downgrade date: responses over the free limit become unviewable and may be deleted
• If you bought the plan in the iOS app, cancel with Apple, not in SurveyMonkey
• EU and other listed European consumers: within 14 days of the email confirming a new paid subscription, use the cancellation form on SurveyMonkey's EU Subscription Cancellation Policy page for a refund of the fees paid

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/surveymonkey.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Canceling or Deleting Your SurveyMonkey Account If you upgraded to a paid plan or you're a Team Primary Admin, you can turn off auto-renew to cancel your subscription at the next billing cycle. (who can cancel)
2. Canceling or Deleting Your SurveyMonkey Account Select My Account. Select the Billing Details tab. Under Billing Profile, select Manage Subscription. (where the cancel flow starts)
3. Canceling or Deleting Your SurveyMonkey Account Select Downgrade to Basic. Let us know why you're downgrading, and check the box to confirm you understand you'll lose paid features and extra responses will be deleted. (the downgrade steps and the reason prompt)
4. Canceling or Deleting Your SurveyMonkey Account We'll show you the subscription being canceled and the date your account will downgrade. Select Done to cancel auto-renew (the final step and how to confirm)
5. Canceling or Deleting Your SurveyMonkey Account you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date. (when access ends)
6. Canceling or Deleting Your SurveyMonkey Account If you're canceling a team, all accounts will downgrade and the team will be dissolved. (what happens to a team)
7. Canceling or Deleting Your SurveyMonkey Account If you purchased a SurveyMonkey plan through the SurveyMonkey mobile app for iOS, billing is managed by Apple instead of SurveyMonkey. (the Apple route)
8. Canceling or Deleting Your SurveyMonkey Account If you worked with our sales team to set up your account, please contact us to cancel your account. (the sales-assisted route)
9. Canceling or Deleting Your SurveyMonkey Account If you currently have an unpaid invoice, you won't see the option to cancel auto-renew. Please contact us to cancel your account. (accounts with unpaid invoices must contact SurveyMonkey)
10. Canceling or Deleting Your SurveyMonkey Account We don't automatically refund you for any remaining time when you cancel a subscription or delete an account. (the refund policy)
11. Canceling or Deleting Your SurveyMonkey Account when you cancel your subscription, previous charges won't be refunded unless legally required. (the refund policy)
12. SurveyMonkey Auto-Renew We email you and your billing contact an invoice 45 days before your next billing date. (when invoice payers are billed for renewal)
13. Canceling or Deleting Your SurveyMonkey Account All data will be permanently removed from our system within 90 days. (how long a deleted account's data is kept)
14. Downgrading Your Plan you can either downgrade to a lower tier paid plan, or our Basic (free) plan, with limited creation and analysis capabilities, 10 questions per survey or form, and fewer responses. (cheaper plans)
15. Downgrading Your Plan When your account downgrades, responses over a survey's response limit aren't viewable and may be deleted after a 30-day grace period. (what happens to responses after a downgrade)
16. SurveyMonkey Discounts We offer discounts to some nonprofits, students, and educators upgrading from a free plan—discounts can't be applied to existing paid accounts. (who can get a discount)
17. SurveyMonkey Discounts All discounts are granted at SurveyMonkey's sole discretion for one-year periods. (how long a discount lasts)
18. Exporting Survey Results Go to the Analyze results section. Select Export. Select New export. (how to export)
19. Exporting Survey Results Select the File format: PDF, PPT, XLS, CSV, or SPSS. (export formats)
20. Exporting Survey Results You can also view your files for 14 days by selecting Export from the top toolbar, then choosing Previous exports. (how long exports stay available)
21. If you want to cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps)
22. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
23. European Union Subscription Cancellation Policy If you're a consumer who has signed up for a new, paid SurveyMonkey subscription (the EU right applies to consumers with a new paid subscription)
24. European Union Subscription Cancellation Policy you're located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days. (the 14-day right to cancel)
25. European Union Subscription Cancellation Policy If you exercise this right, we will refund the subscription fees you have paid and your account will downgrade to the free plan. (the refund and downgrade)
26. European Union Subscription Cancellation Policy The 14-day time period starts on the date you receive an email confirming your subscription is active. (when the 14 days start)
27. European Union Subscription Cancellation Policy You can also exercise your right of cancellation by completing this cancellation form (how to use the right)
28. If you want to cancel a subscription from Apple If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends. (the trial cancel deadline)

Not confirmed yet

• SurveyMonkey's help pages don't mention Google Play billing, and its Google Play listing shows no in-app purchases (checked 2026-09-29)
• Discount amounts are not stated; they depend on the application and country
• HIPAA-enabled accounts are suspended and later deleted under their BAA; that path is not covered as a separate route

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).