{
 "id": "surveymonkey",
 "name": "SurveyMonkey",
 "category": "productivity",
 "website": "https://www.surveymonkey.com",
 "domains": [
  "surveymonkey.com"
 ],
 "summary": "Turn off auto-renew: My Account, Billing Details, Manage Subscription, Downgrade to Basic, give a reason, Downgrade, then Done (not Keep my plan). Paid features last until the next billing date; remaining time isn't refunded. iOS app purchases are cancelled with Apple; sales-assisted accounts by contacting SurveyMonkey.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Paid plans billed by SurveyMonkey (individual plans, and teams via the Primary Admin)",
   "who": "The account holder who upgraded, or the Team Primary Admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in, select your Profile circle, then My Account, then the Billing Details tab",
     "expect": "Manage Subscription, under Billing Profile"
    },
    {
     "do": "Select Manage Subscription, then Downgrade to Basic",
     "expect": "a request for your reason and a checkbox"
    },
    {
     "do": "Give a reason, check the box confirming you'll lose paid features and extra responses will be deleted, then select Downgrade",
     "expect": "the subscription being canceled and the date your account will downgrade"
    },
    {
     "do": "Select Done to cancel auto-renew (Keep my plan keeps the subscription)",
     "expect": null
    }
   ],
   "confirm_by": "The last screen shows the subscription being canceled and the date the account will downgrade",
   "effective": "Auto-renew stops; paid features stay until the next billing date, then the account moves to the free Basic plan (a team is dissolved)",
   "notice": "Cancel auto-renew before the next billing date; invoice payers are emailed the renewal invoice 45 days before that date",
   "refund": "No automatic refund for remaining time; previous charges aren't refunded unless the law requires it. Consumers in the European countries listed in SurveyMonkey's EU cancellation policy can cancel a new paid subscription within 14 days of the activation email and get the fees back (the account moves to the free plan)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s10",
    "s11",
    "s12",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Plans bought in the SurveyMonkey iOS app (billed by Apple)",
   "who": "The Apple Account that bought the plan",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then SurveyMonkey",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message and no Cancel button in Subscriptions",
   "effective": null,
   "notice": "For a free trial, cancel at least 24 hours before the trial ends",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s21",
    "s22",
    "s28"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Accounts set up with SurveyMonkey's sales team, and accounts with an unpaid invoice (no cancel option is shown)",
   "who": "The account holder",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact SurveyMonkey through its help center and ask to cancel the account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower-tier paid plan instead of cancelling",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  },
  {
   "type": "free_plan",
   "what": "The Basic (free) plan, with limited creation and analysis, 10 questions per survey or form, and fewer responses",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Discounts for some nonprofits, students and educators, granted for one-year periods; only when upgrading from a free plan, not for existing paid accounts",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Survey results: question summaries and individual responses",
   "how": "In Analyze results, select Export, then New export; choose the data, pick a file format and select Export",
   "format": "PDF, PPT, XLS, CSV or SPSS",
   "limits": "A paid feature; exports stay available under Previous exports for 14 days",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Your next billing date",
  "data_kept": "After a downgrade, responses over the free plan's limit can't be viewed and may be deleted after a 30-day grace period. A deleted account's data is removed within 90 days",
  "you_lose": [
   "Paid features",
   "Viewing responses over the free plan's response limit",
   "The team, if you cancel a team plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks why you're downgrading and for a checkbox before Downgrade; the last screen offers Keep my plan next to Done",
  "tips": [
   "Select Done on the last screen: Keep my plan leaves auto-renew on",
   "Export responses before the downgrade date: responses over the free limit become unviewable and may be deleted",
   "If you bought the plan in the iOS app, cancel with Apple, not in SurveyMonkey",
   "EU and other listed European consumers: within 14 days of the email confirming a new paid subscription, use the cancellation form on SurveyMonkey's EU Subscription Cancellation Policy page for a refund of the fees paid"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "If you upgraded to a paid plan or you're a Team Primary Admin, you can turn off auto-renew to cancel your subscription at the next billing cycle.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "Select My Account. Select the Billing Details tab. Under Billing Profile, select Manage Subscription.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "Select Downgrade to Basic. Let us know why you're downgrading, and check the box to confirm you understand you'll lose paid features and extra responses will be deleted.",
   "supports": "the downgrade steps and the reason prompt"
  },
  {
   "id": "s4",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "We'll show you the subscription being canceled and the date your account will downgrade. Select Done to cancel auto-renew",
   "supports": "the final step and how to confirm"
  },
  {
   "id": "s5",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "you'll continue to be able to access and benefit from paid features until the plan downgrades on your next billing date.",
   "supports": "when access ends"
  },
  {
   "id": "s6",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "If you're canceling a team, all accounts will downgrade and the team will be dissolved.",
   "supports": "what happens to a team"
  },
  {
   "id": "s7",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "If you purchased a SurveyMonkey plan through the SurveyMonkey mobile app for iOS, billing is managed by Apple instead of SurveyMonkey.",
   "supports": "the Apple route"
  },
  {
   "id": "s8",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "If you worked with our sales team to set up your account, please contact us to cancel your account.",
   "supports": "the sales-assisted route"
  },
  {
   "id": "s9",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "If you currently have an unpaid invoice, you won't see the option to cancel auto-renew. Please contact us to cancel your account.",
   "supports": "accounts with unpaid invoices must contact SurveyMonkey"
  },
  {
   "id": "s10",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "We don't automatically refund you for any remaining time when you cancel a subscription or delete an account.",
   "supports": "the refund policy"
  },
  {
   "id": "s11",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "when you cancel your subscription, previous charges won't be refunded unless legally required.",
   "supports": "the refund policy"
  },
  {
   "id": "s12",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/auto-renew/",
   "title": "SurveyMonkey Auto-Renew",
   "publisher": "vendor",
   "quote": "We email you and your billing contact an invoice 45 days before your next billing date.",
   "supports": "when invoice payers are billed for renewal"
  },
  {
   "id": "s13",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/",
   "title": "Canceling or Deleting Your SurveyMonkey Account",
   "publisher": "vendor",
   "quote": "All data will be permanently removed from our system within 90 days.",
   "supports": "how long a deleted account's data is kept"
  },
  {
   "id": "s14",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/downgrading/",
   "title": "Downgrading Your Plan",
   "publisher": "vendor",
   "quote": "you can either downgrade to a lower tier paid plan, or our Basic (free) plan, with limited creation and analysis capabilities, 10 questions per survey or form, and fewer responses.",
   "supports": "cheaper plans"
  },
  {
   "id": "s15",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/downgrading/",
   "title": "Downgrading Your Plan",
   "publisher": "vendor",
   "quote": "When your account downgrades, responses over a survey's response limit aren't viewable and may be deleted after a 30-day grace period.",
   "supports": "what happens to responses after a downgrade"
  },
  {
   "id": "s16",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/discounts/",
   "title": "SurveyMonkey Discounts",
   "publisher": "vendor",
   "quote": "We offer discounts to some nonprofits, students, and educators upgrading from a free plan—discounts can't be applied to existing paid accounts.",
   "supports": "who can get a discount"
  },
  {
   "id": "s17",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/discounts/",
   "title": "SurveyMonkey Discounts",
   "publisher": "vendor",
   "quote": "All discounts are granted at SurveyMonkey's sole discretion for one-year periods.",
   "supports": "how long a discount lasts"
  },
  {
   "id": "s18",
   "url": "https://help.surveymonkey.com/en/surveymonkey/analyze/exports/",
   "title": "Exporting Survey Results",
   "publisher": "vendor",
   "quote": "Go to the Analyze results section. Select Export. Select New export.",
   "supports": "how to export"
  },
  {
   "id": "s19",
   "url": "https://help.surveymonkey.com/en/surveymonkey/analyze/exports/",
   "title": "Exporting Survey Results",
   "publisher": "vendor",
   "quote": "Select the File format: PDF, PPT, XLS, CSV, or SPSS.",
   "supports": "export formats"
  },
  {
   "id": "s20",
   "url": "https://help.surveymonkey.com/en/surveymonkey/analyze/exports/",
   "title": "Exporting Survey Results",
   "publisher": "vendor",
   "quote": "You can also view your files for 14 days by selecting Export from the top toolbar, then choosing Previous exports.",
   "supports": "how long exports stay available"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s23",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/",
   "title": "European Union Subscription Cancellation Policy",
   "publisher": "vendor",
   "quote": "If you're a consumer who has signed up for a new, paid SurveyMonkey subscription",
   "supports": "the EU right applies to consumers with a new paid subscription"
  },
  {
   "id": "s24",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/",
   "title": "European Union Subscription Cancellation Policy",
   "publisher": "vendor",
   "quote": "you're located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days.",
   "supports": "the 14-day right to cancel"
  },
  {
   "id": "s25",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/",
   "title": "European Union Subscription Cancellation Policy",
   "publisher": "vendor",
   "quote": "If you exercise this right, we will refund the subscription fees you have paid and your account will downgrade to the free plan.",
   "supports": "the refund and downgrade"
  },
  {
   "id": "s26",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/",
   "title": "European Union Subscription Cancellation Policy",
   "publisher": "vendor",
   "quote": "The 14-day time period starts on the date you receive an email confirming your subscription is active.",
   "supports": "when the 14 days start"
  },
  {
   "id": "s27",
   "url": "https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/",
   "title": "European Union Subscription Cancellation Policy",
   "publisher": "vendor",
   "quote": "You can also exercise your right of cancellation by completing this cancellation form",
   "supports": "how to use the right"
  },
  {
   "id": "s28",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the trial cancel deadline"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "SurveyMonkey's help pages don't mention Google Play billing, and its Google Play listing shows no in-app purchases (checked 2026-09-29)",
   "Discount amounts are not stated; they depend on the application and country",
   "HIPAA-enabled accounts are suspended and later deleted under their BAA; that path is not covered as a separate route"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the documented 14-day right to cancel for a refund for consumers in the listed European countries (s23, s24, s25, s26, s27)",
    "Apple route: notice to cancel a trial at least 24 hours before it ends (s28)",
    "Google Play listing shows no in-app purchases, so no Google Play route is needed",
    "Every other route, pay_less, export and after-cancel fact re-confirmed on the SurveyMonkey and Apple pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.surveymonkey.com/user/account/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "surveymonkey",
  "name": "SurveyMonkey",
  "recipes": [
   {
    "id": "replace-surveymonkey",
    "title": "Forms and surveys",
    "best_year_one_net": 1270
   }
  ]
 },
 "page": "https://stackcut.io/cancel/surveymonkey",
 "json": "https://stackcut.io/exits/surveymonkey.json",
 "evidence": {
  "packet_revision": "5ec5dd130889f6721b64d1e80372c27d36c3b5f7ae700932f1cbeef1ac8844e0",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "surveymonkey--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surveymonkey--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "surveymonkey--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}