How to cancel Splashtop

Before you cancel

What you lose

• Use of the product once the current subscription period ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Fewer seats Direct subscribers can change tier or license count within their plan from Subscriptions; sales-procured subscriptions need a written request at least 30 days before renewal support-splashtopbusiness.splashtop.com splashtop.com
• Cheaper plan Remote Access Solo, a plan for individual users, is the lowest Remote Access tier on the pricing page splashtop.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The flow asks you to pick a reason for turning off auto-renewal before the final confirm
• Only the account owner can turn off auto-renewal
• Uninstalling the app doesn't stop the subscription; you'll still be charged
• If you moved to Splashtop Business, cancel any old Anywhere Access Pack or Productivity Pack, which it includes
• Purchases through an authorized reseller follow that reseller's terms of sale
• Foxpass subscriptions end by notice of non-renewal to Splashtop at least 30 days before the term expires
• Renewal prices can change

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/splashtop.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Splashtop Terms of Service (Global) You may terminate Your subscription by logging into your Splashtop account at my.splashtop.com (where to cancel a direct subscription)
2. Splashtop Terms of Service (Global) clicking on the “Subscriptions” tab under “Account Info,” and turning off auto-renewal. (the menu path and the auto-renewal step)
3. Splashtop Terms of Service (Global) The Products You have purchased will remain usable until the end of the current subscription period. (when access ends)
4. Splashtop Terms of Service (Global) You may cancel Your subscription by providing written notice of Your intent not to renew (the written non-renewal route for sales-procured subscriptions)
5. Splashtop Terms of Service (Global) sent no later than thirty (30) days prior to automatic renewal. (the notice deadline)
6. Splashtop Terms of Service (Global) any notice of non-renewal or reduction of license quantities shall be delivered by email to (notice goes by email to the sales address)
7. Splashtop Terms of Service (Global) Notices shall be deemed given upon Splashtop’s acknowledgment of receipt if sent by email (when an email notice counts)
8. Splashtop Terms of Service (Global) Reductions in license quantities or service levels for subscriptions must also be requested in writing (fewer licenses or a lower service level)
9. Splashtop Terms of Service (Global) For Splashtop subscriptions procured via Splashtop sales personnel (not directly purchased by You at my.splashtop.com) (which subscriptions use the sales route)
10. Splashtop Terms of Sale your purchase of the Product is prepaid, final and nonrefundable. (no refunds)
11. Splashtop Terms of Sale there are no refunds or credits for partially used periods (no refunds for part-used periods)
12. Splashtop pricing For individual users (who the Solo plan is for)
13. Splashtop pricing Solo (the Solo plan's name)
14. Splashtop Terms of Service (Global) at least thirty (30) days prior to renewal (the 30-day deadline for changing quantities)
15. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? Must be the account owner. (only the account owner can turn off auto-renewal)
16. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? Please log in using your Splashtop Account via my.splashtop.com web portal. (where to start)
17. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? Click on the Blue Circle in the top right corner > Then click on Subscriptions. (opening Subscriptions)
18. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? From here, you will be brough to our Subscriptions page > Click on Turn off auto-renewal. (the Turn off auto-renewal button)
19. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? A new window will popup, please read the auto renewal information, then click Continue. (the pop-up and Continue)
20. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? Lastly, select a reason for turning off auto renewal, then click Turn off auto-renewal. (the reason step and final confirm)
21. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? Uninstalling the app will not automatically stop your subscription (uninstalling doesn't cancel)
22. Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription? unsubscribe or change the subscription plan anytime before the current subscription period expires. (when you can cancel)
23. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? via the Google Play Store (from the Android mobile devices), you only can unsubscribe the services from there. (Google Play subscriptions are cancelled in Google Play)
24. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? Launch the Google Play Store app. (Android step)
25. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? Tap the Menu -> Subscriptions. (Android step)
26. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? Tap on the app of the subscription you'd like to cancel -> tap Cancel Subscription. (Android cancel step)
27. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? If you uninstall the app but don't cancel your subscription first, you will still be charged. (uninstalling doesn't stop charges)
28. Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices? If you subscribed to the services (Anywhere Access Pack or Productivity Pack, et al.) (which subscriptions are sold through the app stores)
29. Splashtop help: How do I subscribe to Splashtop Business? Cancel subscription via iTunes (Apple-billed subscriptions are cancelled with Apple)
30. Splashtop help: How do I subscribe to Splashtop Business? If you originally have Anywhere Access Pack or Productivity Pack subscribed, please remember to cancel them (cancel old app add-ons after moving to Splashtop Business)
31. Splashtop help: Refund Policy provide a refund for services which were subscribed to via My Splashtop. (no refunds for My Splashtop subscriptions)
32. Splashtop help: Splashtop Account & Billing Splashtop’s subscriptions are set to automatically renew annually. (annual auto-renewal)
33. Splashtop help: Splashtop Account & Billing For manual orders, our account management team will follow up with you upon renewal. (manual orders at renewal)
34. Splashtop help: Splashtop Account & Billing From there, you see that you can modify tiers/licenses within your plan. (changing tier or licenses)
35. Splashtop help: Splashtop Account & Billing All sales are final. (no refunds)
36. Splashtop Terms of Service (Global) If no timely notice is provided, the existing quantities shall renew unchanged. (late notice renews quantities)
37. Splashtop Terms of Service (Global) sales@splashtop.com (the sales notice address)
38. Splashtop Terms of Service (Global) For Foxpass product, You may terminate Your subscription by giving notice of non-renewal to Splashtop (Foxpass non-renewal)
39. Splashtop Terms of Sale your cancellation of the Product before the expiration date will not entitle you to any refunds or credits. (no refund for cancelling early)
40. Splashtop Terms of Sale please reference the terms of sale or similar terms applicable provided by such Authorized Resellers (reseller purchases follow the reseller's terms)
41. Splashtop Terms of Sale Subscription fees, including the fees for any subsequent renewal period, are subject to change. (renewal prices can change)
42. Apple Support: Cancel a subscription In Settings, tap your name. (iPhone and iPad steps)
43. Apple Support: Cancel a subscription Tap Cancel Subscription. (final tap on iPhone and iPad)
44. Apple Support: Cancel a subscription If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (confirming the Apple cancellation)
45. Google Play Help: Cancel a subscription When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after cancelling in Google Play)

Not confirmed yet

• What confirmation appears after turning off auto-renewal isn't described in Splashtop's help
• How to cancel a subscription bought through an authorized reseller isn't documented; Splashtop points to the reseller's own terms
• Which Splashtop subscriptions are currently sold through Apple, and Apple refund handling for them, aren't described in Splashtop's help
• How Foxpass customers send their non-renewal notice isn't stated in the terms
• How long account data is kept after a subscription ends isn't stated
• Current Remote Access prices aren't in quotable text on the pricing page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).