{
 "id": "splashtop",
 "name": "Splashtop",
 "category": "productivity",
 "website": "https://www.splashtop.com",
 "domains": [
  "splashtop.com",
  "my.splashtop.com"
 ],
 "summary": "The account owner signs in at my.splashtop.com, opens Subscriptions from the blue circle, and turns off auto-renewal. Access lasts to the end of the period; there are no refunds. Sales-procured subscriptions need email notice to sales@splashtop.com 30 days before renewal. App add-ons bought through Google Play or Apple cancel there.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought at my.splashtop.com",
   "applies_to": "Subscriptions bought directly at my.splashtop.com, such as Remote Access Solo, Pro and Performance",
   "who": "The account owner",
   "method": "self_serve",
   "start_url": "https://my.splashtop.com",
   "steps": [
    {
     "do": "Sign in to the my.splashtop.com web portal with your Splashtop Account",
     "expect": null
    },
    {
     "do": "Click the blue circle in the top right corner, then click Subscriptions",
     "expect": null
    },
    {
     "do": "On the Subscriptions page, click Turn off auto-renewal",
     "expect": "A pop-up with auto-renewal information"
    },
    {
     "do": "Read the information and click Continue",
     "expect": null
    },
    {
     "do": "Select a reason for turning off auto-renewal, then click Turn off auto-renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription no longer auto-renews; the product stays usable until the end of the current subscription period",
   "notice": "None stated; turn off auto-renewal any time before the current period expires. Subscriptions renew automatically, annually",
   "refund": "No refunds: purchases are prepaid, final and nonrefundable, with no refunds or credits for partially used periods or for cancelling early",
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s22",
    "s1",
    "s2",
    "s3",
    "s32",
    "s10",
    "s11",
    "s39",
    "s31"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Bought through Splashtop sales",
   "applies_to": "Subscriptions procured through Splashtop sales personnel, not bought at my.splashtop.com",
   "who": "The customer on the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email written notice that you don't intend to renew to sales@splashtop.com",
     "expect": null
    },
    {
     "do": "Send it no later than 30 days before the automatic renewal; to cut license quantities or service levels instead, request that in writing by the same deadline",
     "expect": null
    }
   ],
   "confirm_by": "An email notice counts once Splashtop acknowledges receipt",
   "effective": "At the end of the current subscription term",
   "notice": "No later than 30 days before the automatic renewal; without timely notice, the existing quantities renew unchanged",
   "refund": "No refunds: purchases are prepaid, final and nonrefundable, with no refunds or credits for partially used periods",
   "fees": null,
   "source_ids": [
    "s9",
    "s4",
    "s5",
    "s6",
    "s37",
    "s7",
    "s8",
    "s14",
    "s36",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "google_play",
   "label": "App add-ons bought through Google Play",
   "applies_to": "Subscriptions such as the Anywhere Access Pack or Productivity Pack bought through the Google Play Store on Android",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play Store app",
     "expect": null
    },
    {
     "do": "Tap Menu, then Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Splashtop subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can still use the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s28",
    "s24",
    "s25",
    "s26",
    "s45"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "App add-ons bought through Apple",
   "applies_to": "Splashtop subscriptions bought through Apple; Splashtop's help points these to Apple's cancel instructions",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On iPhone or iPad, open Settings and tap your name, then tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Splashtop subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s29",
    "s42",
    "s43",
    "s44"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Direct subscribers can change tier or license count within their plan from Subscriptions; sales-procured subscriptions need a written request at least 30 days before renewal",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s34",
    "s8",
    "s14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Remote Access Solo, a plan for individual users, is the lowest Remote Access tier on the pricing page",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s12",
    "s13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": null,
  "you_lose": [
   "Use of the product once the current subscription period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to pick a reason for turning off auto-renewal before the final confirm",
  "tips": [
   "Only the account owner can turn off auto-renewal",
   "Uninstalling the app doesn't stop the subscription; you'll still be charged",
   "If you moved to Splashtop Business, cancel any old Anywhere Access Pack or Productivity Pack, which it includes",
   "Purchases through an authorized reseller follow that reseller's terms of sale",
   "Foxpass subscriptions end by notice of non-renewal to Splashtop at least 30 days before the term expires",
   "Renewal prices can change"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "You may terminate Your subscription by logging into your Splashtop account at my.splashtop.com",
   "supports": "where to cancel a direct subscription"
  },
  {
   "id": "s2",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "clicking on the “Subscriptions” tab under “Account Info,” and turning off auto-renewal.",
   "supports": "the menu path and the auto-renewal step"
  },
  {
   "id": "s3",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "The Products You have purchased will remain usable until the end of the current subscription period.",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "You may cancel Your subscription by providing written notice of Your intent not to renew",
   "supports": "the written non-renewal route for sales-procured subscriptions"
  },
  {
   "id": "s5",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "sent no later than thirty (30) days prior to automatic renewal.",
   "supports": "the notice deadline"
  },
  {
   "id": "s6",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "any notice of non-renewal or reduction of license quantities shall be delivered by email to",
   "supports": "notice goes by email to the sales address"
  },
  {
   "id": "s7",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "Notices shall be deemed given upon Splashtop’s acknowledgment of receipt if sent by email",
   "supports": "when an email notice counts"
  },
  {
   "id": "s8",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "Reductions in license quantities or service levels for subscriptions must also be requested in writing",
   "supports": "fewer licenses or a lower service level"
  },
  {
   "id": "s9",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "For Splashtop subscriptions procured via Splashtop sales personnel (not directly purchased by You at my.splashtop.com)",
   "supports": "which subscriptions use the sales route"
  },
  {
   "id": "s10",
   "url": "https://www.splashtop.com/legal/terms-of-sale",
   "title": "Splashtop Terms of Sale",
   "publisher": "vendor",
   "quote": "your purchase of the Product is prepaid, final and nonrefundable.",
   "supports": "no refunds"
  },
  {
   "id": "s11",
   "url": "https://www.splashtop.com/legal/terms-of-sale",
   "title": "Splashtop Terms of Sale",
   "publisher": "vendor",
   "quote": "there are no refunds or credits for partially used periods",
   "supports": "no refunds for part-used periods"
  },
  {
   "id": "s12",
   "url": "https://www.splashtop.com/pricing",
   "title": "Splashtop pricing",
   "publisher": "vendor",
   "quote": "For individual users",
   "supports": "who the Solo plan is for"
  },
  {
   "id": "s13",
   "url": "https://www.splashtop.com/pricing",
   "title": "Splashtop pricing",
   "publisher": "vendor",
   "quote": "Solo",
   "supports": "the Solo plan's name"
  },
  {
   "id": "s14",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to renewal",
   "supports": "the 30-day deadline for changing quantities"
  },
  {
   "id": "s15",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "Must be the account owner.",
   "supports": "only the account owner can turn off auto-renewal"
  },
  {
   "id": "s16",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "Please log in using your Splashtop Account via my.splashtop.com web portal.",
   "supports": "where to start"
  },
  {
   "id": "s17",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "Click on the Blue Circle in the top right corner > Then click on Subscriptions.",
   "supports": "opening Subscriptions"
  },
  {
   "id": "s18",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "From here, you will be brough to our Subscriptions page > Click on Turn off auto-renewal.",
   "supports": "the Turn off auto-renewal button"
  },
  {
   "id": "s19",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "A new window will popup, please read the auto renewal information, then click Continue.",
   "supports": "the pop-up and Continue"
  },
  {
   "id": "s20",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "Lastly, select a reason for turning off auto renewal, then click Turn off auto-renewal.",
   "supports": "the reason step and final confirm"
  },
  {
   "id": "s21",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "Uninstalling the app will not automatically stop your subscription",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s22",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724963.json",
   "title": "Splashtop help: How do I unsubscribe from auto-renewing my Splashtop subscription?",
   "publisher": "vendor",
   "quote": "unsubscribe or change the subscription plan anytime before the current subscription period expires.",
   "supports": "when you can cancel"
  },
  {
   "id": "s23",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "via the Google Play Store (from the Android mobile devices), you only can unsubscribe the services from there.",
   "supports": "Google Play subscriptions are cancelled in Google Play"
  },
  {
   "id": "s24",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "Launch the Google Play Store app.",
   "supports": "Android step"
  },
  {
   "id": "s25",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "Tap the Menu -> Subscriptions.",
   "supports": "Android step"
  },
  {
   "id": "s26",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "Tap on the app of the subscription you'd like to cancel -> tap Cancel Subscription.",
   "supports": "Android cancel step"
  },
  {
   "id": "s27",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "If you uninstall the app but don't cancel your subscription first, you will still be charged.",
   "supports": "uninstalling doesn't stop charges"
  },
  {
   "id": "s28",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212725023.json",
   "title": "Splashtop help: How do I unsubscribe from an auto-renewing subscription on Android devices?",
   "publisher": "vendor",
   "quote": "If you subscribed to the services (Anywhere Access Pack or Productivity Pack, et al.)",
   "supports": "which subscriptions are sold through the app stores"
  },
  {
   "id": "s29",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724983.json",
   "title": "Splashtop help: How do I subscribe to Splashtop Business?",
   "publisher": "vendor",
   "quote": "Cancel subscription via iTunes",
   "supports": "Apple-billed subscriptions are cancelled with Apple"
  },
  {
   "id": "s30",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724983.json",
   "title": "Splashtop help: How do I subscribe to Splashtop Business?",
   "publisher": "vendor",
   "quote": "If you originally have Anywhere Access Pack or Productivity Pack subscribed, please remember to cancel them",
   "supports": "cancel old app add-ons after moving to Splashtop Business"
  },
  {
   "id": "s31",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/212724943.json",
   "title": "Splashtop help: Refund Policy",
   "publisher": "vendor",
   "quote": "provide a refund for services which were subscribed to via My Splashtop.",
   "supports": "no refunds for My Splashtop subscriptions"
  },
  {
   "id": "s32",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json",
   "title": "Splashtop help: Splashtop Account & Billing",
   "publisher": "vendor",
   "quote": "Splashtop’s subscriptions are set to automatically renew annually.",
   "supports": "annual auto-renewal"
  },
  {
   "id": "s33",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json",
   "title": "Splashtop help: Splashtop Account & Billing",
   "publisher": "vendor",
   "quote": "For manual orders, our account management team will follow up with you upon renewal.",
   "supports": "manual orders at renewal"
  },
  {
   "id": "s34",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json",
   "title": "Splashtop help: Splashtop Account & Billing",
   "publisher": "vendor",
   "quote": "From there, you see that you can modify tiers/licenses within your plan.",
   "supports": "changing tier or licenses"
  },
  {
   "id": "s35",
   "url": "https://support-splashtopbusiness.splashtop.com/api/v2/help_center/en-us/articles/360031097451.json",
   "title": "Splashtop help: Splashtop Account & Billing",
   "publisher": "vendor",
   "quote": "All sales are final.",
   "supports": "no refunds"
  },
  {
   "id": "s36",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "If no timely notice is provided, the existing quantities shall renew unchanged.",
   "supports": "late notice renews quantities"
  },
  {
   "id": "s37",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "sales@splashtop.com",
   "supports": "the sales notice address"
  },
  {
   "id": "s38",
   "url": "https://www.splashtop.com/legal/terms-of-service",
   "title": "Splashtop Terms of Service (Global)",
   "publisher": "vendor",
   "quote": "For Foxpass product, You may terminate Your subscription by giving notice of non-renewal to Splashtop",
   "supports": "Foxpass non-renewal"
  },
  {
   "id": "s39",
   "url": "https://www.splashtop.com/legal/terms-of-sale",
   "title": "Splashtop Terms of Sale",
   "publisher": "vendor",
   "quote": "your cancellation of the Product before the expiration date will not entitle you to any refunds or credits.",
   "supports": "no refund for cancelling early"
  },
  {
   "id": "s40",
   "url": "https://www.splashtop.com/legal/terms-of-sale",
   "title": "Splashtop Terms of Sale",
   "publisher": "vendor",
   "quote": "please reference the terms of sale or similar terms applicable provided by such Authorized Resellers",
   "supports": "reseller purchases follow the reseller's terms"
  },
  {
   "id": "s41",
   "url": "https://www.splashtop.com/legal/terms-of-sale",
   "title": "Splashtop Terms of Sale",
   "publisher": "vendor",
   "quote": "Subscription fees, including the fees for any subsequent renewal period, are subject to change.",
   "supports": "renewal prices can change"
  },
  {
   "id": "s42",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "iPhone and iPad steps"
  },
  {
   "id": "s43",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "final tap on iPhone and iPad"
  },
  {
   "id": "s44",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: Cancel a subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "confirming the Apple cancellation"
  },
  {
   "id": "s45",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: Cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling in Google Play"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "What confirmation appears after turning off auto-renewal isn't described in Splashtop's help",
   "How to cancel a subscription bought through an authorized reseller isn't documented; Splashtop points to the reseller's own terms",
   "Which Splashtop subscriptions are currently sold through Apple, and Apple refund handling for them, aren't described in Splashtop's help",
   "How Foxpass customers send their non-renewal notice isn't stated in the terms",
   "How long account data is kept after a subscription ends isn't stated",
   "Current Remote Access prices aren't in quotable text on the pricing page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Replaced the direct route's steps with Splashtop's help-center steps: blue circle, Subscriptions, Turn off auto-renewal, Continue, pick a reason, confirm; only the account owner can do it",
    "Added Google Play and Apple routes from Splashtop's help articles on app add-on subscriptions",
    "Added that uninstalling doesn't cancel, that late notice renews quantities unchanged, and that reseller purchases follow the reseller's terms",
    "Added changing tier or licenses as a way to pay less, and the reason step as the retention step"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/splashtop",
 "json": "https://stackcut.io/exits/splashtop.json",
 "evidence": {
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}