Business software · Productivity and business software

How to cancel SignNow

An admin cancels on the web: My Account, Subscription tab, Cancel your subscription. Access usually lasts to the end of the term, then the account turns read-only but keeps documents. App Store, Google Play and marketplace purchases are cancelled there; invoiced contracts via your account representative.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Go to the My Account section and switch to the Subscription tab in the left-side panel.
  • When it ends: Future renewals stop and access usually continues until the end of the current term; the account then switches to read-only storage mode.
  • Billed by someone else? Cancel with them instead: Apple, Google Play or a partner.
  • Before you go: export Signed and completed documents, documents you uploaded, and document history with complete audit trails. What to save

Before you cancel

Export first

  • Signed and completed documents, documents you uploaded, and document history with complete audit trails: Download them from your account; after the plan expires the account is read-only but you can still export documents at any time. No time limit on read-only access; a refund revokes access as soon as it's issued, so download before asking for one helpcenter.signnow.com helpcenter.signnow.com

What happens to your data

The account switches to read-only storage mode with no time limit: documents, history and audit trails stay viewable and downloadable, and everything resumes if you resubscribe.

What you lose

  • Creating new documents
  • Uploading new files
  • Sending new invites
  • Editing documents (including fields and templates)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by SignNow

Online, self-serve SignNow subscriptions bought directly on the SignNow website (self-serve). Who can cancel: An admin (only the subscription owner can manage payment information).

  1. Go to the My Account section and switch to the Subscription tab in the left-side panelYou should see: Cancel your subscription
  2. Scroll to the bottom of the page and click Cancel your subscription
  3. If a plan is scheduled to start later, open the Admin Console, go to Subscription, and under Scheduled Plan click Cancel scheduled subscription
Access ends
Future renewals stop and access usually continues until the end of the current term; the account then switches to read-only storage mode
Refunds
Contact support within 30 days of your initial purchase date to request a refund. Requests may be declined if the service was used significantly, and usage-based fees (such as extra invites) aren't refundable. Access is revoked as soon as the refund is issued; the money can take up to 7 business days to appear
Fees
Invites beyond your plan's allowance are charged pay-as-you-go
Source: helpcenter.signnow.com helpcenter.signnow.com helpcenter.signnow.com helpcenter.signnow.com helpcenter.signnow.com

Billed by Apple (App Store)

In the billing platform's settings SignNow subscriptions bought in the iPhone or iPad app (billed by Apple). Who can cancel: The Apple ID that bought the subscription. Everything Apple bills, in one place.

  1. Open the App Store and tap your Apple ID avatar at the top rightYou should see: Subscriptions
  2. Tap Subscriptions, then your SignNow subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription and confirm
Confirm it worked
The subscription shows an expiration message in red text, or has no Cancel button
Access ends
Future renewals stop and access usually continues until the end of the current term
Notice
For an Apple-billed trial, cancel at least 24 hours before the trial ends
Refunds
SignNow support can't refund App Store subscriptions: request one from Apple at reportaproblem.apple.com
Source: helpcenter.signnow.com helpcenter.signnow.com support.apple.com

Billed by Google Play

In the billing platform's settings SignNow subscriptions bought in the Android app (billed by Google Play). Who can cancel: The Google account that bought the subscription. Everything Google Play bills, in one place.

  1. Open the Google Play Store signed in with the right Google account, tap your account icon at the top right, then Payments & subscriptionsYou should see: Subscriptions
  2. Tap Subscriptions, then the SignNow subscriptionYou should see: Cancel subscription
  3. Tap Cancel subscription, choose a cancellation reason, and tap Cancel subscription again to confirm
Access ends
You can keep using the subscription for the time you've already paid
Refunds
SignNow support can't refund Google Play subscriptions: in your Google Play account, open Payments & subscriptions and use Report a problem
Open the page
Source: helpcenter.signnow.com helpcenter.signnow.com support.google.com

Marketplaces and resellers

Through sales SignNow bought through a third-party marketplace or reseller, such as AWS Marketplace, ADP Marketplace, Sherweb, AppDirect/AppSmart or Pax8. Who can cancel: The buyer, through the marketplace or reseller.

  1. Marketplace purchase: cancel in the marketplace portal or contact the marketplace's support
  2. Reseller purchase: ask your reseller, who administers billing, to cancel
Refunds
Contact the marketplace for refunds
Source: helpcenter.signnow.com helpcenter.signnow.com

Business contract

Through sales Corporate invoiced contracts and subscriptions bought through SignNow's sales team. Who can cancel: The customer, through its SignNow account representative.

  1. Arrange the cancellation with your SignNow account representative
Refunds
Subscriptions bought through the sales team are not refundable
Source: helpcenter.signnow.com helpcenter.signnow.com

Questions people ask

Can I get a refund if I cancel SignNow?

Billed by SignNow: Contact support within 30 days of your initial purchase date to request a refund. Requests may be declined if the service was used significantly, and usage-based fees (such as extra invites) aren't refundable. Access is revoked as soon as the refund is issued; the money can take up to 7 business days to appear. Business contract: Subscriptions bought through the sales team are not refundable. Billed by Apple (App Store): SignNow support can't refund App Store subscriptions: request one from Apple at reportaproblem.apple.com.

Source: helpcenter.signnow.com helpcenter.signnow.com helpcenter.signnow.com

If I cancel SignNow, when does my access end?

Billed by SignNow: Future renewals stop and access usually continues until the end of the current term; the account then switches to read-only storage mode. Billed by Apple (App Store): Future renewals stop and access usually continues until the end of the current term. Billed by Google Play: You can keep using the subscription for the time you've already paid.

Source: helpcenter.signnow.com helpcenter.signnow.com support.google.com

How do I cancel SignNow if I pay through Apple or Google Play?

Billed by Apple (App Store): Open the App Store and tap your Apple ID avatar at the top right. Tap Subscriptions, then your SignNow subscription. Tap Cancel Subscription and confirm. Billed by Google Play: Open the Google Play Store signed in with the right Google account, tap your account icon at the top right, then Payments & subscriptions. Tap Subscriptions, then the SignNow subscription. Tap Cancel subscription, choose a cancellation reason, and tap Cancel subscription again to confirm.

Source: helpcenter.signnow.com helpcenter.signnow.com

Is there a fee to cancel SignNow?

Billed by SignNow: Invites beyond your plan's allowance are charged pay-as-you-go.

Source: helpcenter.signnow.com helpcenter.signnow.com

How long before renewal do I need to cancel SignNow?

Billed by Apple (App Store): For an Apple-billed trial, cancel at least 24 hours before the trial ends.

Source: support.apple.com

What happens to my data when I cancel SignNow?

The account switches to read-only storage mode with no time limit: documents, history and audit trails stay viewable and downloadable, and everything resumes if you resubscribe.

Source: helpcenter.signnow.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only an admin can cancel on the web; only the subscription owner can manage payment information
  • Check where it was bought: App Store, Google Play and marketplace subscriptions can only be cancelled and refunded there
  • A plan scheduled to start later must be cancelled separately (Admin Console, Subscription, Cancel scheduled subscription) to prevent future charges
  • Cancelling doesn't delete documents: they stay readable and downloadable with no time limit
  • Ask for a refund within 30 days of the first purchase and before heavy use; access ends as soon as it's issued
  • If you can't tell where you bought it, contact SignNow Support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/signnow.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Cancellations are handled in your SignNow account (admin access required). (an admin cancels)
  2. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Go to the My Account section and switch to the Subscription tab in the left-side panel. (where the cancel flow starts)
  3. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Scroll to the bottom of the page and hit the Cancel your subscription button. (the cancel button)
  4. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Under the Scheduled Plan section, scroll down and click Cancel scheduled subscription. (cancelling a scheduled plan)
  5. Manage and Cancel Your Subscription Anytime on Web, iOS & Android stops future renewals and usually keeps access until the end of the current term (when cancelling takes effect)
  6. SignNow Refund Policy To request a refund, please contact our dedicated support team within 30 days of your first payment date. (the 30-day refund window)
  7. SignNow Refund Policy As soon as the refund is issued, your access to the Services will be revoked (a refund ends access)
  8. Keeping Your Documents After Your Plan Expires Once your subscription is expired, your account switches to a read-only storage mode rather than losing your data. (read-only mode after the plan ends)
  9. Invite Seats, Limits, Rollovers, and Extra Invite Fees Once you've used your included invites, you can continue sending them on a pay-as-you-go basis (extra invites are charged pay-as-you-go)
  10. Access Your Billing Information and Payment History in SignNow Only the subscription owner is able to view, edit, and otherwise manage their subscription's payment information. (only the owner manages payment)
  11. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Apple requires customers to cancel subscriptions through the App Store/iTunes (iOS subscriptions are cancelled with Apple)
  12. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Go to the App Store on your device and tap on your Apple ID avatar on the top right side of your screen. (where the iOS flow starts)
  13. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Tap Cancel Subscription and follow instructions to confirm the cancellation. (the iOS cancel step)
  14. Manage and Cancel Your Subscription Anytime on Web, iOS & Android If you don't see a subscription listed, you may be signed in with a different Apple ID. (check the Apple ID)
  15. Manage and Cancel Your Subscription Anytime on Web, iOS & Android to request a refund for your iOS subscription. (iOS refunds go through Apple)
  16. SignNow Refund Policy SignNow support cannot manage, cancel and refund App Store and Google Play subscriptions as App Store and Google Play handle all billing for in-app purchases on their end. (SignNow can't cancel or refund store purchases)
  17. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  18. If you want to cancel a subscription from Apple If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends. (the Apple trial notice)
  19. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Tap on Payments & subscriptions. (the Google Play menu)
  20. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Tap on Cancel subscription at the bottom of your screen, select the cancellation reason, and confirm the cancellation by tapping the Cancel subscription button again. (the Google Play cancel and confirm steps)
  21. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Use the Report a problem option to submit a refund request. (Google Play refunds)
  22. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
  23. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Manage cancellation in the marketplace portal or contact their support. (marketplace purchases)
  24. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Your reseller administers billing; request cancellation through them. (reseller purchases)
  25. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Admin Console users can cancel any scheduled subscription directly to prevent future charges. (scheduled subscriptions can still charge)
  26. SignNow Refund Policy If you bought a SignNow subscription using one of the third-party marketplaces, you should contact the marketplace regarding all matters related to cancellation and refunds. (marketplace refunds)
  27. Manage and Cancel Your Subscription Anytime on Web, iOS & Android Cancellation must be arranged with your SignNow account representative. (invoiced contracts)
  28. SignNow Refund Policy Subscriptions bought through our Sales Team are not refundable (no refunds on sales-team subscriptions)
  29. Keeping Your Documents After Your Plan Expires Downloads — you can still export documents at any time (downloads still work after expiry)
  30. Keeping Your Documents After Your Plan Expires There's no time limit on how long you can keep accessing them. (no time limit on read-only access)
  31. Keeping Your Documents After Your Plan Expires Document history and complete audit trails (audit trails stay accessible)
  32. Keeping Your Documents After Your Plan Expires Editing documents (including fields and templates) (what read-only mode blocks)
  33. Keeping Your Documents After Your Plan Expires If you resubscribe, everything picks up right where you left off (resubscribing restores everything)
  34. Manage and Cancel Your Subscription Anytime on Web, iOS & Android If you're unsure where you purchased, contact SignNow Support for guidance. (contact support if unsure)
  35. SignNow Refund Policy AWS Marketplace ADP Marketplace Sherweb AppDirect/AppSmart (marketplaces that sell SignNow)
  36. SignNow Refund Policy If the services have been used significantly, this may indicate acceptance of the product, and in such cases, refund requests may be declined (heavy use can void a refund)
  37. SignNow Refund Policy Any usage-based fees—such as charges for exceeding the annual limit of 100 invites—are strictly non-refundable. (usage fees aren't refunded)
  38. SignNow Refund Policy It may take up to 7 business days to appear on your bank statement. (refund timing)
  39. SignNow Refund Policy You can request a refund within 30 days after your initial purchase date. (the refund window counts from the first purchase)
  40. SignNow Refund Policy Ingram Micro Intcomex Pax8 TechSoup (more marketplaces and resellers SignNow lists)

Not confirmed yet

  • Renewal, notice and termination terms for annual and invoiced SignNow contracts aren't confirmed; they would be in SignNow's Terms of Service or the customer's order form
  • Cheaper plans, annual-billing savings and discounts aren't documented on SignNow's help pages
  • What confirms a web cancellation (email or on-screen status) isn't stated

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).