{
 "id": "signnow",
 "name": "SignNow",
 "category": "productivity",
 "website": "https://www.signnow.com",
 "domains": [
  "signnow.com"
 ],
 "summary": "An admin cancels on the web: My Account, Subscription tab, Cancel your subscription. Access usually lasts to the end of the term, then the account turns read-only but keeps documents. App Store, Google Play and marketplace purchases are cancelled there; invoiced contracts via your account representative.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "SignNow subscriptions bought directly on the SignNow website (self-serve)",
   "who": "An admin (only the subscription owner can manage payment information)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Go to the My Account section and switch to the Subscription tab in the left-side panel",
     "expect": "Cancel your subscription"
    },
    {
     "do": "Scroll to the bottom of the page and click Cancel your subscription",
     "expect": null
    },
    {
     "do": "If a plan is scheduled to start later, open the Admin Console, go to Subscription, and under Scheduled Plan click Cancel scheduled subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Future renewals stop and access usually continues until the end of the current term; the account then switches to read-only storage mode",
   "notice": null,
   "refund": "Contact support within 30 days of your initial purchase date to request a refund. Requests may be declined if the service was used significantly, and usage-based fees (such as extra invites) aren't refundable. Access is revoked as soon as the refund is issued; the money can take up to 7 business days to appear",
   "fees": "Invites beyond your plan's allowance are charged pay-as-you-go",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s25",
    "s36",
    "s37",
    "s38",
    "s39"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "SignNow subscriptions bought in the iPhone or iPad app (billed by Apple)",
   "who": "The Apple ID that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Open the App Store and tap your Apple ID avatar at the top right",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then your SignNow subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription and confirm",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows an expiration message in red text, or has no Cancel button",
   "effective": "Future renewals stop and access usually continues until the end of the current term",
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": "SignNow support can't refund App Store subscriptions: request one from Apple at reportaproblem.apple.com",
   "fees": null,
   "source_ids": [
    "s5",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "SignNow subscriptions bought in the Android app (billed by Google Play)",
   "who": "The Google account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Open the Google Play Store signed in with the right Google account, tap your account icon at the top right, then Payments & subscriptions",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the SignNow subscription",
     "expect": "Cancel subscription"
    },
    {
     "do": "Tap Cancel subscription, choose a cancellation reason, and tap Cancel subscription again to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid",
   "notice": null,
   "refund": "SignNow support can't refund Google Play subscriptions: in your Google Play account, open Payments & subscriptions and use Report a problem",
   "fees": null,
   "source_ids": [
    "s16",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Marketplaces and resellers",
   "applies_to": "SignNow bought through a third-party marketplace or reseller, such as AWS Marketplace, ADP Marketplace, Sherweb, AppDirect/AppSmart or Pax8",
   "who": "The buyer, through the marketplace or reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Marketplace purchase: cancel in the marketplace portal or contact the marketplace's support",
     "expect": null
    },
    {
     "do": "Reseller purchase: ask your reseller, who administers billing, to cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Contact the marketplace for refunds",
   "fees": null,
   "source_ids": [
    "s23",
    "s24",
    "s26",
    "s35",
    "s40"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Corporate invoiced contracts and subscriptions bought through SignNow's sales team",
   "who": "The customer, through its SignNow account representative",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Arrange the cancellation with your SignNow account representative",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Subscriptions bought through the sales team are not refundable",
   "fees": null,
   "source_ids": [
    "s27",
    "s28"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Signed and completed documents, documents you uploaded, and document history with complete audit trails",
   "how": "Download them from your account; after the plan expires the account is read-only but you can still export documents at any time",
   "format": null,
   "limits": "No time limit on read-only access; a refund revokes access as soon as it's issued, so download before asking for one",
   "source_ids": [
    "s7",
    "s8",
    "s29",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Usually the end of the current term; a refund revokes access immediately",
  "data_kept": "The account switches to read-only storage mode with no time limit: documents, history and audit trails stay viewable and downloadable, and everything resumes if you resubscribe",
  "you_lose": [
   "Creating new documents",
   "Uploading new files",
   "Sending new invites",
   "Editing documents (including fields and templates)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an admin can cancel on the web; only the subscription owner can manage payment information",
   "Check where it was bought: App Store, Google Play and marketplace subscriptions can only be cancelled and refunded there",
   "A plan scheduled to start later must be cancelled separately (Admin Console, Subscription, Cancel scheduled subscription) to prevent future charges",
   "Cancelling doesn't delete documents: they stay readable and downloadable with no time limit",
   "Ask for a refund within 30 days of the first purchase and before heavy use; access ends as soon as it's issued",
   "If you can't tell where you bought it, contact SignNow Support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Cancellations are handled in your SignNow account (admin access required).",
   "supports": "an admin cancels"
  },
  {
   "id": "s2",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Go to the My Account section and switch to the Subscription tab in the left-side panel.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s3",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and hit the Cancel your subscription button.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Under the Scheduled Plan section, scroll down and click Cancel scheduled subscription.",
   "supports": "cancelling a scheduled plan"
  },
  {
   "id": "s5",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "stops future renewals and usually keeps access until the end of the current term",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s6",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "To request a refund, please contact our dedicated support team within 30 days of your first payment date.",
   "supports": "the 30-day refund window"
  },
  {
   "id": "s7",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "As soon as the refund is issued, your access to the Services will be revoked",
   "supports": "a refund ends access"
  },
  {
   "id": "s8",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "Once your subscription is expired, your account switches to a read-only storage mode rather than losing your data.",
   "supports": "read-only mode after the plan ends"
  },
  {
   "id": "s9",
   "url": "https://helpcenter.signnow.com/en/articles/13827982-invite-seats-limits-rollovers-and-extra-invite-fees",
   "title": "Invite Seats, Limits, Rollovers, and Extra Invite Fees",
   "publisher": "vendor",
   "quote": "Once you've used your included invites, you can continue sending them on a pay-as-you-go basis",
   "supports": "extra invites are charged pay-as-you-go"
  },
  {
   "id": "s10",
   "url": "https://helpcenter.signnow.com/en/articles/13251178-access-your-billing-information-and-payment-history-in-signnow",
   "title": "Access Your Billing Information and Payment History in SignNow",
   "publisher": "vendor",
   "quote": "Only the subscription owner is able to view, edit, and otherwise manage their subscription's payment information.",
   "supports": "only the owner manages payment"
  },
  {
   "id": "s11",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Apple requires customers to cancel subscriptions through the App Store/iTunes",
   "supports": "iOS subscriptions are cancelled with Apple"
  },
  {
   "id": "s12",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Go to the App Store on your device and tap on your Apple ID avatar on the top right side of your screen.",
   "supports": "where the iOS flow starts"
  },
  {
   "id": "s13",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Tap Cancel Subscription and follow instructions to confirm the cancellation.",
   "supports": "the iOS cancel step"
  },
  {
   "id": "s14",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "If you don't see a subscription listed, you may be signed in with a different Apple ID.",
   "supports": "check the Apple ID"
  },
  {
   "id": "s15",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "to request a refund for your iOS subscription.",
   "supports": "iOS refunds go through Apple"
  },
  {
   "id": "s16",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "SignNow support cannot manage, cancel and refund App Store and Google Play subscriptions as App Store and Google Play handle all billing for in-app purchases on their end.",
   "supports": "SignNow can't cancel or refund store purchases"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the Apple trial notice"
  },
  {
   "id": "s19",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Tap on Payments & subscriptions.",
   "supports": "the Google Play menu"
  },
  {
   "id": "s20",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Tap on Cancel subscription at the bottom of your screen, select the cancellation reason, and confirm the cancellation by tapping the Cancel subscription button again.",
   "supports": "the Google Play cancel and confirm steps"
  },
  {
   "id": "s21",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Use the Report a problem option to submit a refund request.",
   "supports": "Google Play refunds"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s23",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Manage cancellation in the marketplace portal or contact their support.",
   "supports": "marketplace purchases"
  },
  {
   "id": "s24",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Your reseller administers billing; request cancellation through them.",
   "supports": "reseller purchases"
  },
  {
   "id": "s25",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Admin Console users can cancel any scheduled subscription directly to prevent future charges.",
   "supports": "scheduled subscriptions can still charge"
  },
  {
   "id": "s26",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "If you bought a SignNow subscription using one of the third-party marketplaces, you should contact the marketplace regarding all matters related to cancellation and refunds.",
   "supports": "marketplace refunds"
  },
  {
   "id": "s27",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "Cancellation must be arranged with your SignNow account representative.",
   "supports": "invoiced contracts"
  },
  {
   "id": "s28",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "Subscriptions bought through our Sales Team are not refundable",
   "supports": "no refunds on sales-team subscriptions"
  },
  {
   "id": "s29",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "Downloads — you can still export documents at any time",
   "supports": "downloads still work after expiry"
  },
  {
   "id": "s30",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "There's no time limit on how long you can keep accessing them.",
   "supports": "no time limit on read-only access"
  },
  {
   "id": "s31",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "Document history and complete audit trails",
   "supports": "audit trails stay accessible"
  },
  {
   "id": "s32",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "Editing documents (including fields and templates)",
   "supports": "what read-only mode blocks"
  },
  {
   "id": "s33",
   "url": "https://helpcenter.signnow.com/en/articles/15850883-keeping-your-documents-after-your-plan-expires",
   "title": "Keeping Your Documents After Your Plan Expires",
   "publisher": "vendor",
   "quote": "If you resubscribe, everything picks up right where you left off",
   "supports": "resubscribing restores everything"
  },
  {
   "id": "s34",
   "url": "https://helpcenter.signnow.com/en/articles/13257132-manage-and-cancel-your-subscription-anytime-on-web-ios-android",
   "title": "Manage and Cancel Your Subscription Anytime on Web, iOS & Android",
   "publisher": "vendor",
   "quote": "If you're unsure where you purchased, contact SignNow Support for guidance.",
   "supports": "contact support if unsure"
  },
  {
   "id": "s35",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "AWS Marketplace ADP Marketplace Sherweb AppDirect/AppSmart",
   "supports": "marketplaces that sell SignNow"
  },
  {
   "id": "s36",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "If the services have been used significantly, this may indicate acceptance of the product, and in such cases, refund requests may be declined",
   "supports": "heavy use can void a refund"
  },
  {
   "id": "s37",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "Any usage-based fees—such as charges for exceeding the annual limit of 100 invites—are strictly non-refundable.",
   "supports": "usage fees aren't refunded"
  },
  {
   "id": "s38",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "It may take up to 7 business days to appear on your bank statement.",
   "supports": "refund timing"
  },
  {
   "id": "s39",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "You can request a refund within 30 days after your initial purchase date.",
   "supports": "the refund window counts from the first purchase"
  },
  {
   "id": "s40",
   "url": "https://helpcenter.signnow.com/en/articles/13257888-signnow-refund-policy",
   "title": "SignNow Refund Policy",
   "publisher": "vendor",
   "quote": "Ingram Micro Intcomex Pax8 TechSoup",
   "supports": "more marketplaces and resellers SignNow lists"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Renewal, notice and termination terms for annual and invoiced SignNow contracts aren't confirmed; they would be in SignNow's Terms of Service or the customer's order form",
   "Cheaper plans, annual-billing savings and discounts aren't documented on SignNow's help pages",
   "What confirms a web cancellation (email or on-screen status) isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the web, App Store, Google Play, marketplace and sales routes, the refund policy and read-only storage facts against SignNow's help center and Apple's and Google's pages; all quotes found",
    "Refund: the 30 days count from the initial purchase, heavy use can get a request declined, usage-based fees aren't refunded, and money takes up to 7 business days (s36 to s39)",
    "Marketplaces: named the ones SignNow lists, such as AWS Marketplace, ADP Marketplace, Sherweb, AppDirect/AppSmart and Pax8 (s35, s40)",
    "Rewrote the not-confirmed notes for readers and dropped the account-deletion note, which isn't a cancel fact; level stays partial because contract notice terms are unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/signnow",
 "json": "https://stackcut.io/exits/signnow.json",
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}