How to cancel Signeasy

Before you cancel

What happens to your data

After termination the account is downgraded to a basic plan; the Terms say Signeasy deletes customer data only after a 3-year retention period from termination. Deactivating or deleting the account removes your documents permanently.

What you lose

• Paid plan features, because the account is downgraded to a basic plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan In the web app, open Billing, click Change Plan, choose a lower plan and click Schedule Downgrade; the new plan starts at the end of the current billing cycle. Downgrading from Business Plus, Business or Team to Essential isn't supported support.signeasy.com
• Pay yearly Yearly billing saves up to 33%; Team and Business subscriptions can switch billing cycle under Billing, Plan Details signeasy.com support.signeasy.com
• Free plan The Free plan lets you send or sign up to 3 documents support.signeasy.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The web flow asks for a reason for cancellation before the final Cancel Subscription
• Cancel where you bought: the web app's Billing page, Apple Subscriptions, or Google Play
• On team plans, only the Team Admin can cancel
• For App Store purchases, turn off auto-renewal at least 24 hours before the period ends
• Deleting your account in the iOS app doesn't cancel an App Store subscription; cancel it separately
• Deactivating the account (by emailing support@signeasy.com) permanently deletes all your documents, so download what you need first
• Cancelling doesn't refund the purchase price; it only turns off auto-renewal

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/signeasy.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Terms You can cancel Your Subscription Plan at any time. (you can cancel at any time)
2. Terms Unless otherwise specified in this ToS, all Subscription Charges are non-refundable. (the default refund rule)
3. Terms Your account will continue to be in the existing Subscription Plan till Your subscription expires. (access continues until the paid term ends)
4. Terms Following termination of Your account either by Yourself or Us, We downgrade the account to a basic plan (what the account becomes after termination)
5. Terms reserve the right to delete all customer data only after our company retention period after 3 years of the date of termination. (when customer data can be deleted)
6. Pricing no partial refunds will be provided after 100 days of your purchase (the pricing page's refund limit for yearly plans)
7. Learning about your Signeasy Plan Purchases can be refunded up to 30 days after purchase. (a 30-day refund window stated in the plan article)
8. Apple Support In Settings, tap your name. (where to start on an iPhone or iPad)
9. Apple Support Tap Subscriptions. (the Subscriptions step)
10. Apple Support Tap Cancel Subscription. (the cancel button)
11. Google Play Help When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after cancelling a Google Play subscription)
12. How do I cancel my subscription? If you can't see Cancel, the subscription has already been canceled and won't be renewed. (how to confirm an App Store cancellation)
13. iOS Subscriptions: Managing Your Signeasy plan Canceling your subscription will not refund the purchase price but will turn off the auto-renewal for your subscription. (cancelling does not refund the price)
14. Android Subscriptions: Purchasing and Plan Management Locate the Signeasy subscription, and select the option to cancel it. (the Google Play cancel step)
15. Android Subscriptions: Purchasing and Plan Management Annual purchases can be refunded up to 30 days after purchase/renewal (the Google Play refund window for annual plans)
16. Android Subscriptions: Purchasing and Plan Management Once deactivated, you will no longer have access to any of your documents or settings. (what is lost when the account is deactivated)
17. Managing Your Signeasy Account and Subscription unless auto-renewal is turned off at least 24 hours prior to the end of the current period (the 24-hour cut-off for App Store auto-renewal)
18. Cancelling the subscription from the web app The cancellation steps provided below apply exclusively to our Essential and Pro plan users. (which plans the web steps cover)
19. Cancelling the subscription from the web app Click on your Initials at the top right and then Accounts & Settings (where the web flow starts)
20. Cancelling the subscription from the web app Click Billing on the left side panel and click on Cancel Subscription (the Billing step and cancel button)
21. Cancelling the subscription from the web app Select a reason for cancellation and click on Cancel Subscription (the reason step)
22. Cancelling the subscription from the web app You will receive a confirmation message that your subscription has been cancelled. (confirmation)
23. Cancelling the subscription from the web app Your account will continue on the same plan until the final day of the paid period (when a web cancellation takes effect)
24. Subscription Cancellation by the Team Admin Here's how the Team Admin can Cancel the Account Subscription. (the Team Admin cancels team plans)
25. Subscription Cancellation by the Team Admin Navigate to the Billing section by clicking on Account Settings. (where team admins cancel)
26. Subscription Cancellation by the Team Admin click on Cancel Subscription followed by the confirmation in the following prompt. (the confirm prompt)
27. Subscription Cancellation by the Team Admin Upon cancellation, you will not be charged going forward. (charges stop)
28. Android Subscriptions: Purchasing and Plan Management Monthly purchases can be refunded up to 48 hours after purchase/renewal. (monthly refund window for Android purchases)
29. Android Subscriptions: Purchasing and Plan Management This will end the subscription at the end of the current paid period. (when a Google Play cancellation takes effect)
30. Android Subscriptions: Purchasing and Plan Management Note that all of your documents will be deleted from our database permanently. (deactivation deletes documents)
31. iOS Subscriptions: Managing Your Signeasy plan Refunds are entirely at Apple's discretion. (App Store refunds go through Apple)
32. iOS Subscriptions: Managing Your Signeasy plan you will have access to the subscription for the remainder of time you have already paid for (access after cancelling on iOS)
33. Learning about your Signeasy Plan we reserve the right to deny a refund or issue a pro-rated refund if the app has been used extensively (refunds can be refused or pro-rated)
34. Learning about your Signeasy Plan You can send/sign up to 3 documents with the Free plan. (the Free plan's limit)
35. Learning about your Signeasy Plan Renewals are not entitled for any refunds (renewals aren't refunded)
36. Billing Cycle & Plan Downgrades - Web App Subscriptions The new plan will activate at the end of the current billing cycle. (when a downgrade takes effect)
37. Billing Cycle & Plan Downgrades - Web App Subscriptions Downgrading from Business Plus/Business/Team to Essential plan is not supported at the moment. (a downgrade limit)
38. Billing Cycle & Plan Downgrades - Web App Subscriptions For Team and Business subscriptions, we provide the option to change the billing cycle. (switching to yearly billing)
39. Pricing 100-day money-back guarantee (the money-back guarantee)
40. Pricing Your subscription will renew automatically at the end of the billing period unless you cancel the auto-renewal. (automatic renewal)
41. Pricing Save up to 33% (the yearly billing saving)
42. Deleting your account from the iOS app the subscription must be cancelled manually by following the steps in this article. (deleting the account doesn't cancel an App Store subscription)
43. Managing Your Signeasy Account and Subscription by default all of our plans auto-renew at the end of each billing cycle. (plans auto-renew)

Not confirmed yet

• Custom plans for five or more seats are sold through sales; their notice and cancellation terms aren't on Signeasy's public pages
• Refund terms differ between Signeasy's pages: a 100-day money-back guarantee on the pricing page, 30 days in the plan article, renewals not refunded, and non-refundable by default in the Terms
• The steps for downloading all documents at once aren't confirmed here; Signeasy's help center has a separate article on it
• The help article names Essential and Pro plans, while the pricing page lists Personal, Business and Business Pro; which current plans use the individual web steps isn't stated

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).