{
 "id": "signeasy",
 "name": "Signeasy",
 "category": "productivity",
 "website": "https://www.signeasy.com",
 "domains": [
  "signeasy.com",
  "app.signeasy.com",
  "support.signeasy.com"
 ],
 "summary": "Cancel where you pay: on the web, click your initials, Accounts & Settings, Billing, Cancel Subscription (Team Admins for team plans); on iPhone, Settings, your name, Subscriptions; on Android, Google Play subscriptions. Access runs to the end of the paid period. Refund windows differ by page and platform.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans on the web",
   "applies_to": "Individual plans bought on the Signeasy website (the help article names the Essential and Pro plans)",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://app.signeasy.com",
   "steps": [
    {
     "do": "Sign in at app.signeasy.com",
     "expect": null
    },
    {
     "do": "Click your initials at the top right, then Accounts & Settings",
     "expect": null
    },
    {
     "do": "Click Billing on the left side panel, then Cancel Subscription",
     "expect": null
    },
    {
     "do": "Select a reason for cancellation and click Cancel Subscription",
     "expect": "A confirmation message that your subscription has been cancelled"
    }
   ],
   "confirm_by": "A confirmation message that your subscription has been cancelled",
   "effective": "Your account stays on the same plan until the final day of the paid period",
   "notice": null,
   "refund": "Charges are non-refundable unless the Terms say otherwise. The pricing page offers a 100-day money-back guarantee, with no partial refunds after 100 days; the plan article says purchases can be refunded up to 30 days after purchase, renewals aren't refunded, and refunds can be refused or pro-rated if the app was used extensively",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s1",
    "s3",
    "s42",
    "s2",
    "s6",
    "s41",
    "s7",
    "s37",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Team plans (Team Admin)",
   "applies_to": "Team subscriptions managed in the web app",
   "who": "The Team Admin (the Admin tag shows below your initials at the top right)",
   "method": "self_serve",
   "start_url": "https://app.signeasy.com",
   "steps": [
    {
     "do": "Sign in at app.signeasy.com as the Team Admin",
     "expect": "The tag Admin below your initials at the top right"
    },
    {
     "do": "Open Account Settings, then the Billing section, and click Cancel Subscription",
     "expect": null
    },
    {
     "do": "Give the reason for cancellation, click Cancel Subscription, then confirm in the prompt that follows",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation message after the subscription is cancelled",
   "effective": "You won't be charged going forward; under the Terms the account stays on its plan until the subscription expires",
   "notice": null,
   "refund": "Charges are non-refundable unless the Terms say otherwise; see the money-back guarantee and refund windows on the pricing page and plan article",
   "fees": null,
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s29",
    "s3",
    "s2",
    "s41",
    "s7"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought in the iPhone or iPad app",
   "applies_to": "Signeasy subscriptions bought through the Apple App Store in the iOS app",
   "who": "The Apple account that bought the subscription",
   "method": "self_serve",
   "start_url": "https://support.apple.com/en-us/118428",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": null
    },
    {
     "do": "Tap Subscriptions",
     "expect": null
    },
    {
     "do": "Tap the Signeasy subscription, then tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "Cancel Subscription no longer appears for the Signeasy subscription, which means it is already cancelled and won't renew",
   "effective": "The subscription ends at the end of the current paid period; you keep access for the time already paid for",
   "notice": "Turn off auto-renewal at least 24 hours before the end of the current period",
   "refund": "Cancelling doesn't refund the purchase price; refunds are requested from Apple and are entirely at Apple's discretion",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s10",
    "s12",
    "s13",
    "s18",
    "s33",
    "s34"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought in Google Play",
   "applies_to": "Signeasy subscriptions bought through Google Play on an Android device",
   "who": "The Google account that bought the subscription",
   "method": "self_serve",
   "start_url": "https://support.google.com/googleplay/answer/7018481",
   "steps": [
    {
     "do": "Open the Google Play Store and tap your profile icon beside the search bar",
     "expect": null
    },
    {
     "do": "Tap Payments and Subscriptions, then Subscriptions",
     "expect": null
    },
    {
     "do": "Find the Signeasy subscription and select the option to cancel it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the current paid period",
   "notice": null,
   "refund": "Cancelling doesn't refund the purchase price. Signeasy's Android article says annual purchases can be refunded up to 30 days after purchase or renewal, monthly ones up to 48 hours, and refunds can be refused or pro-rated after heavy use",
   "fees": null,
   "source_ids": [
    "s11",
    "s14",
    "s31",
    "s15",
    "s30",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "In the web app, open Billing, click Change Plan, choose a lower plan and click Schedule Downgrade; the new plan starts at the end of the current billing cycle. Downgrading from Business Plus, Business or Team to Essential isn't supported",
   "evidence": "documented",
   "source_ids": [
    "s38",
    "s39"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves up to 33%; Team and Business subscriptions can switch billing cycle under Billing, Plan Details",
   "evidence": "documented",
   "source_ids": [
    "s43",
    "s40"
   ]
  },
  {
   "type": "free_plan",
   "what": "The Free plan lets you send or sign up to 3 documents",
   "evidence": "documented",
   "source_ids": [
    "s36"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current paid period",
  "data_kept": "After termination the account is downgraded to a basic plan; the Terms say Signeasy deletes customer data only after a 3-year retention period from termination. Deactivating or deleting the account removes your documents permanently",
  "you_lose": [
   "Paid plan features, because the account is downgraded to a basic plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The web flow asks for a reason for cancellation before the final Cancel Subscription",
  "tips": [
   "Cancel where you bought: the web app's Billing page, Apple Subscriptions, or Google Play",
   "On team plans, only the Team Admin can cancel",
   "For App Store purchases, turn off auto-renewal at least 24 hours before the period ends",
   "Deleting your account in the iOS app doesn't cancel an App Store subscription; cancel it separately",
   "Deactivating the account (by emailing support@signeasy.com) permanently deletes all your documents, so download what you need first",
   "Cancelling doesn't refund the purchase price; it only turns off auto-renewal"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://signeasy.com/terms",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "You can cancel Your Subscription Plan at any time.",
   "supports": "you can cancel at any time"
  },
  {
   "id": "s2",
   "url": "https://signeasy.com/terms",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Unless otherwise specified in this ToS, all Subscription Charges are non-refundable.",
   "supports": "the default refund rule"
  },
  {
   "id": "s3",
   "url": "https://signeasy.com/terms",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Your account will continue to be in the existing Subscription Plan till Your subscription expires.",
   "supports": "access continues until the paid term ends"
  },
  {
   "id": "s4",
   "url": "https://signeasy.com/terms",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Following termination of Your account either by Yourself or Us, We downgrade the account to a basic plan",
   "supports": "what the account becomes after termination"
  },
  {
   "id": "s5",
   "url": "https://signeasy.com/terms",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "reserve the right to delete all customer data only after our company retention period after 3 years of the date of termination.",
   "supports": "when customer data can be deleted"
  },
  {
   "id": "s6",
   "url": "https://www.signeasy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "no partial refunds will be provided after 100 days of your purchase",
   "supports": "the pricing page's refund limit for yearly plans"
  },
  {
   "id": "s7",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan",
   "title": "Learning about your Signeasy Plan",
   "publisher": "vendor",
   "quote": "Purchases can be refunded up to 30 days after purchase.",
   "supports": "a 30-day refund window stated in the plan article"
  },
  {
   "id": "s8",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "where to start on an iPhone or iPad"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the Subscriptions step"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription.",
   "supports": "the cancel button"
  },
  {
   "id": "s11",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling a Google Play subscription"
  },
  {
   "id": "s12",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725270189459-How-do-I-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you can't see Cancel, the subscription has already been canceled and won't be renewed.",
   "supports": "how to confirm an App Store cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan",
   "title": "iOS Subscriptions: Managing Your Signeasy plan",
   "publisher": "vendor",
   "quote": "Canceling your subscription will not refund the purchase price but will turn off the auto-renewal for your subscription.",
   "supports": "cancelling does not refund the price"
  },
  {
   "id": "s14",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "Locate the Signeasy subscription, and select the option to cancel it.",
   "supports": "the Google Play cancel step"
  },
  {
   "id": "s15",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "Annual purchases can be refunded up to 30 days after purchase/renewal",
   "supports": "the Google Play refund window for annual plans"
  },
  {
   "id": "s16",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "Once deactivated, you will no longer have access to any of your documents or settings.",
   "supports": "what is lost when the account is deactivated"
  },
  {
   "id": "s18",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725264230419-Managing-Your-Signeasy-Account-and-Subscription",
   "title": "Managing Your Signeasy Account and Subscription",
   "publisher": "vendor",
   "quote": "unless auto-renewal is turned off at least 24 hours prior to the end of the current period",
   "supports": "the 24-hour cut-off for App Store auto-renewal"
  },
  {
   "id": "s20",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "The cancellation steps provided below apply exclusively to our Essential and Pro plan users.",
   "supports": "which plans the web steps cover"
  },
  {
   "id": "s21",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "Click on your Initials at the top right and then Accounts & Settings",
   "supports": "where the web flow starts"
  },
  {
   "id": "s22",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "Click Billing on the left side panel and click on Cancel Subscription",
   "supports": "the Billing step and cancel button"
  },
  {
   "id": "s23",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "Select a reason for cancellation and click on Cancel Subscription",
   "supports": "the reason step"
  },
  {
   "id": "s24",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "You will receive a confirmation message that your subscription has been cancelled.",
   "supports": "confirmation"
  },
  {
   "id": "s25",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725333351315-Cancelling-the-subscription-from-the-web-app",
   "title": "Cancelling the subscription from the web app",
   "publisher": "vendor",
   "quote": "Your account will continue on the same plan until the final day of the paid period",
   "supports": "when a web cancellation takes effect"
  },
  {
   "id": "s26",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin",
   "title": "Subscription Cancellation by the Team Admin",
   "publisher": "vendor",
   "quote": "Here's how the Team Admin can Cancel the Account Subscription.",
   "supports": "the Team Admin cancels team plans"
  },
  {
   "id": "s27",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin",
   "title": "Subscription Cancellation by the Team Admin",
   "publisher": "vendor",
   "quote": "Navigate to the Billing section by clicking on Account Settings.",
   "supports": "where team admins cancel"
  },
  {
   "id": "s28",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin",
   "title": "Subscription Cancellation by the Team Admin",
   "publisher": "vendor",
   "quote": "click on Cancel Subscription followed by the confirmation in the following prompt.",
   "supports": "the confirm prompt"
  },
  {
   "id": "s29",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725444437523-Subscription-Cancellation-by-the-Team-Admin",
   "title": "Subscription Cancellation by the Team Admin",
   "publisher": "vendor",
   "quote": "Upon cancellation, you will not be charged going forward.",
   "supports": "charges stop"
  },
  {
   "id": "s30",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "Monthly purchases can be refunded up to 48 hours after purchase/renewal.",
   "supports": "monthly refund window for Android purchases"
  },
  {
   "id": "s31",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "This will end the subscription at the end of the current paid period.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s32",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725519463443-Android-Subscriptions-Purchasing-and-Plan-Management",
   "title": "Android Subscriptions: Purchasing and Plan Management",
   "publisher": "vendor",
   "quote": "Note that all of your documents will be deleted from our database permanently.",
   "supports": "deactivation deletes documents"
  },
  {
   "id": "s33",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan",
   "title": "iOS Subscriptions: Managing Your Signeasy plan",
   "publisher": "vendor",
   "quote": "Refunds are entirely at Apple's discretion.",
   "supports": "App Store refunds go through Apple"
  },
  {
   "id": "s34",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725507696659-iOS-Subscriptions-Managing-Your-Signeasy-plan",
   "title": "iOS Subscriptions: Managing Your Signeasy plan",
   "publisher": "vendor",
   "quote": "you will have access to the subscription for the remainder of time you have already paid for",
   "supports": "access after cancelling on iOS"
  },
  {
   "id": "s35",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan",
   "title": "Learning about your Signeasy Plan",
   "publisher": "vendor",
   "quote": "we reserve the right to deny a refund or issue a pro-rated refund if the app has been used extensively",
   "supports": "refunds can be refused or pro-rated"
  },
  {
   "id": "s36",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan",
   "title": "Learning about your Signeasy Plan",
   "publisher": "vendor",
   "quote": "You can send/sign up to 3 documents with the Free plan.",
   "supports": "the Free plan's limit"
  },
  {
   "id": "s37",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725483306771-Learning-about-your-Signeasy-Plan",
   "title": "Learning about your Signeasy Plan",
   "publisher": "vendor",
   "quote": "Renewals are not entitled for any refunds",
   "supports": "renewals aren't refunded"
  },
  {
   "id": "s38",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions",
   "title": "Billing Cycle & Plan Downgrades - Web App Subscriptions",
   "publisher": "vendor",
   "quote": "The new plan will activate at the end of the current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s39",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions",
   "title": "Billing Cycle & Plan Downgrades - Web App Subscriptions",
   "publisher": "vendor",
   "quote": "Downgrading from Business Plus/Business/Team to Essential plan is not supported at the moment.",
   "supports": "a downgrade limit"
  },
  {
   "id": "s40",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725319318291-Billing-Cycle-Plan-Downgrades-Web-App-Subscriptions",
   "title": "Billing Cycle & Plan Downgrades - Web App Subscriptions",
   "publisher": "vendor",
   "quote": "For Team and Business subscriptions, we provide the option to change the billing cycle.",
   "supports": "switching to yearly billing"
  },
  {
   "id": "s41",
   "url": "https://www.signeasy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "100-day money-back guarantee",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s42",
   "url": "https://www.signeasy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Your subscription will renew automatically at the end of the billing period unless you cancel the auto-renewal.",
   "supports": "automatic renewal"
  },
  {
   "id": "s43",
   "url": "https://www.signeasy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save up to 33%",
   "supports": "the yearly billing saving"
  },
  {
   "id": "s44",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725229333267-Deleting-your-account-from-the-iOS-app",
   "title": "Deleting your account from the iOS app",
   "publisher": "vendor",
   "quote": "the subscription must be cancelled manually by following the steps in this article.",
   "supports": "deleting the account doesn't cancel an App Store subscription"
  },
  {
   "id": "s45",
   "url": "https://support.signeasy.com/hc/en-us/articles/54725264230419-Managing-Your-Signeasy-Account-and-Subscription",
   "title": "Managing Your Signeasy Account and Subscription",
   "publisher": "vendor",
   "quote": "by default all of our plans auto-renew at the end of each billing cycle.",
   "supports": "plans auto-renew"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Custom plans for five or more seats are sold through sales; their notice and cancellation terms aren't on Signeasy's public pages",
   "Refund terms differ between Signeasy's pages: a 100-day money-back guarantee on the pricing page, 30 days in the plan article, renewals not refunded, and non-refundable by default in the Terms",
   "The steps for downloading all documents at once aren't confirmed here; Signeasy's help center has a separate article on it",
   "The help article names Essential and Pro plans, while the pricing page lists Personal, Business and Business Pro; which current plans use the individual web steps isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The web route was wrong: Signeasy documents a self-serve cancel under Accounts & Settings, Billing, Cancel Subscription, with a confirmation message; replaced the support-form route",
    "Added a Team Admin route for team plans",
    "Added the Apple 24-hour cut-off, refunds through Apple, Google Play refund windows (30 days annual, 48 hours monthly) and end-of-period timing",
    "Added the 100-day money-back guarantee, the Free plan, yearly billing savings and the downgrade steps and limits; removed a downgrade quote that couldn't be confirmed",
    "Added that deleting the iOS account doesn't cancel an App Store subscription and that deactivation deletes documents permanently",
    "Signeasy's help center blocks automated quote checks, so help-center quotes were confirmed by reading the pages directly"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/signeasy",
 "json": "https://stackcut.io/exits/signeasy.json",
 "evidence": {
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}