Personal subscriptions · Cloud storage

How to cancel OneDrive

Cancel at account.microsoft.com/services: find the subscription, select Manage, then Cancel and follow the page. Apple and Google Play purchases cancel with them. Gotcha: storage drops to the free 5 GB; over it, files turn read-only, Outlook.com mail stops, and OneDrive may be deleted after 6 months.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open OneDrive's cancel page

The short answer

  • Where: Go to Subscriptions and sign in with the Microsoft account you used to buy the subscription (account.microsoft.com).
  • When it ends: You can keep using the product until the subscription expires.
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Before you go: export OneDrive files and folders. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • OneDrive files and folders: On the OneDrive website, select the files or folders, then select Download in the top navigation (A .zip file when you download several files or folders). OneNote notebooks can't be downloaded support.microsoft.com

What happens to your data

Files stay but turn read-only if you're over the free 5 GB; after 6 months over quota, Microsoft may delete your OneDrive, and deleted files can't be recovered.

What you lose

  • Storage above the free 5 GB of cloud storage
  • If over quota: uploading, editing and syncing new OneDrive files, and sending or receiving Outlook.com email

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by OneDrive

Online, self-serve OneDrive storage subscriptions bought from Microsoft, including Microsoft 365 Basic (OneDrive 100 GB plans were upgraded to it). Who can cancel: The Microsoft account that bought the subscription.

  1. Go to Subscriptions and sign in with the Microsoft account you used to buy the subscriptionYou should see: Manage
  2. Find your subscription and select ManageYou should see: Cancel (or Upgrade or Cancel)
  3. Select Cancel, then scroll through and follow the instructions on the page
Confirm it worked
The subscription shows Turn on recurring billing instead of Manage, with the date it expires
Access ends
You can keep using the product until the subscription expires
Refunds
In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel
Open the page
Source: support.microsoft.com support.microsoft.com support.microsoft.com

Billed by Apple (App Store)

In the billing platform's settings OneDrive or Microsoft storage subscriptions bought through the Apple App Store (billed by Apple). Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then the OneDrive or Microsoft subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription
Confirm it worked
In Subscriptions there is no Cancel button, or an expiration message in red text
Refunds
Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund
Open the page
Source: support.microsoft.com support.apple.com

Billed by Google Play

In the billing platform's settings OneDrive or Microsoft storage subscriptions bought through Google Play. Who can cancel: The Google Account that bought the subscription. Everything Google Play bills, in one place.

  1. Go to your subscriptions in Google Play, signed in to the Google Account that paysYou should see: Manage
  2. Next to the subscription, click Manage, then Cancel subscriptionYou should see: a confirmation pop-up asking for a reason
  3. Select a reason, then click Continue
Access ends
You can keep using the subscription for the time you've already paid for
Refunds
Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund
Open the page
Source: support.microsoft.com support.google.com

Questions people ask

Can I get a refund if I cancel OneDrive?

Billed by OneDrive: In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel. Billed by Apple (App Store): Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund. Billed by Google Play: Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund.

Source: support.microsoft.com support.microsoft.com support.google.com

If I cancel OneDrive, when does my access end?

Billed by OneDrive: You can keep using the product until the subscription expires. Billed by Google Play: You can keep using the subscription for the time you've already paid for.

Source: support.microsoft.com support.google.com

How do I cancel OneDrive if I pay through Apple or Google Play?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then the OneDrive or Microsoft subscription. Tap Cancel Subscription. Billed by Google Play: Go to your subscriptions in Google Play, signed in to the Google Account that pays. Next to the subscription, click Manage, then Cancel subscription. Select a reason, then click Continue.

Source: support.apple.com support.microsoft.com support.google.com

What happens to my data when I cancel OneDrive?

Files stay but turn read-only if you're over the free 5 GB; after 6 months over quota, Microsoft may delete your OneDrive, and deleted files can't be recovered.

Source: support.microsoft.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Every Microsoft account keeps 5 GB of free cloud storage (plus 15 GB of Outlook.com email storage) support.microsoft.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Seeing Turn on recurring billing instead of Manage means the subscription is already set to expire
  • Subscriptions bought in Germany can be cancelled without signing in to the Microsoft account
  • Download files before cancelling if you store more than 5 GB

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/onedrive.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. Cancel your Microsoft subscription To cancel Microsoft subscriptions such as ClipChamp or OneDrive, please follow the instructions below. (that this page covers OneDrive)
  2. Cancel your Microsoft subscription Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription. (where to start)
  3. Cancel your Microsoft subscription On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type). (the cancel button)
  4. Cancel your Microsoft subscription Scroll through and follow the instructions on the page to proceed with cancellation. (the final step)
  5. Cancel your Microsoft subscription If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown (how to confirm it worked)
  6. Cancel your Microsoft subscription There's nothing further to do at this time and you can continue to use the product until the subscription expires. (when access ends)
  7. Microsoft storage FAQs OneDrive100 GB plans have been upgraded to a Microsoft 365 Basic subscription. (OneDrive 100 GB plans are now Microsoft 365 Basic)
  8. Microsoft subscription refund policy most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product. (the refund rule and its limit)
  9. Cancel your Microsoft subscription If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. (the Apple and Google Play routes)
  10. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple steps)
  11. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
  12. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue. (the Google Play steps)
  13. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when access ends on Google Play)
  14. Microsoft storage FAQs You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com, and your Microsoft 365 apps. (the free storage allowance)
  15. Download files and folders from OneDrive or SharePoint In the top navigation, select Download. (how to download files)
  16. Download files and folders from OneDrive or SharePoint your browser will start downloading a .zip file containing all the files and folders you selected. (the download format)
  17. Download files and folders from OneDrive or SharePoint You can't download OneNote notebooks. (a download limit)
  18. Microsoft storage FAQs If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5 GB of cloud storage (storage after cancelling)
  19. Microsoft storage FAQs Your existing files will remain but will be read-only. You will not be able to send or receive email in Outlook.com (what happens over quota)
  20. Microsoft storage FAQs After 6 months, we may delete your OneDrive and all files within it. Once deleted, these files are non-recoverable. (how long over-quota files are kept)
  21. Cancel your Microsoft subscription If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. (the Germany tip)
  22. Microsoft subscription refund policy In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) (the first-purchase refund window)
  23. Microsoft subscription refund policy In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules. (prorated refunds in some countries)
  24. Microsoft subscription refund policy Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process. (refund eligibility is shown while cancelling)

Not confirmed yet

  • Cancelling OneDrive for business plans in the Microsoft 365 admin center was not researched for this packet
  • Whether the cancel page shows offers before the final confirm is not documented on the OneDrive cancel page

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).