{
 "id": "onedrive",
 "name": "OneDrive",
 "category": "cloud_storage",
 "website": "https://www.microsoft.com/microsoft-365/onedrive/online-cloud-storage",
 "domains": [
  "onedrive.com",
  "onedrive.live.com"
 ],
 "summary": "Cancel at account.microsoft.com/services: find the subscription, select Manage, then Cancel and follow the page. Apple and Google Play purchases cancel with them. Gotcha: storage drops to the free 5 GB; over it, files turn read-only, Outlook.com mail stops, and OneDrive may be deleted after 6 months.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "OneDrive storage subscriptions bought from Microsoft, including Microsoft 365 Basic (OneDrive 100 GB plans were upgraded to it)",
   "who": "The Microsoft account that bought the subscription",
   "method": "self_serve",
   "start_url": "https://account.microsoft.com/services",
   "steps": [
    {
     "do": "Go to Subscriptions and sign in with the Microsoft account you used to buy the subscription",
     "expect": "Manage"
    },
    {
     "do": "Find your subscription and select Manage",
     "expect": "Cancel (or Upgrade or Cancel)"
    },
    {
     "do": "Select Cancel, then scroll through and follow the instructions on the page",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows Turn on recurring billing instead of Manage, with the date it expires",
   "effective": "You can keep using the product until the subscription expires",
   "notice": null,
   "refund": "In most cases, a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner); you can also get your most recent recurring charge refunded if you cancel within 30 days after that payment, once per Microsoft account per subscription product. Some countries offer prorated refunds; eligibility is shown as you cancel",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s22",
    "s23",
    "s24"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "OneDrive or Microsoft storage subscriptions bought through the Apple App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the OneDrive or Microsoft subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions there is no Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": "Ask Apple: Microsoft sends App Store customers to Apple's support for cancellation or refund",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "OneDrive or Microsoft storage subscriptions bought through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Manage"
    },
    {
     "do": "Next to the subscription, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": "Ask Google Play: Microsoft sends Google Play customers to Google's support for cancellation or refund",
   "fees": null,
   "source_ids": [
    "s9",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Every Microsoft account keeps 5 GB of free cloud storage (plus 15 GB of Outlook.com email storage)",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  }
 ],
 "export": [
  {
   "data": "OneDrive files and folders",
   "how": "On the OneDrive website, select the files or folders, then select Download in the top navigation",
   "format": "A .zip file when you download several files or folders",
   "limits": "OneNote notebooks can't be downloaded",
   "source_ids": [
    "s15",
    "s16",
    "s17"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The date the subscription expires",
  "data_kept": "Files stay but turn read-only if you're over the free 5 GB; after 6 months over quota, Microsoft may delete your OneDrive, and deleted files can't be recovered",
  "you_lose": [
   "Storage above the free 5 GB of cloud storage",
   "If over quota: uploading, editing and syncing new OneDrive files, and sending or receiving Outlook.com email"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Seeing Turn on recurring billing instead of Manage means the subscription is already set to expire",
   "Subscriptions bought in Germany can be cancelled without signing in to the Microsoft account",
   "Download files before cancelling if you store more than 5 GB"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "To cancel Microsoft subscriptions such as ClipChamp or OneDrive, please follow the instructions below.",
   "supports": "that this page covers OneDrive"
  },
  {
   "id": "s2",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription.",
   "supports": "where to start"
  },
  {
   "id": "s3",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "Scroll through and follow the instructions on the page to proceed with cancellation.",
   "supports": "the final step"
  },
  {
   "id": "s5",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s6",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "There's nothing further to do at this time and you can continue to use the product until the subscription expires.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs",
   "title": "Microsoft storage FAQs",
   "publisher": "vendor",
   "quote": "OneDrive100 GB plans have been upgraded to a Microsoft 365 Basic subscription.",
   "supports": "OneDrive 100 GB plans are now Microsoft 365 Basic"
  },
  {
   "id": "s8",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.",
   "supports": "the refund rule and its limit"
  },
  {
   "id": "s9",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s12",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s14",
   "url": "https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs",
   "title": "Microsoft storage FAQs",
   "publisher": "vendor",
   "quote": "You have 5 GB of free cloud storage with your Microsoft account shared across your files and photos in OneDrive, attachments in Outlook.com, and your Microsoft 365 apps.",
   "supports": "the free storage allowance"
  },
  {
   "id": "s15",
   "url": "https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint",
   "title": "Download files and folders from OneDrive or SharePoint",
   "publisher": "vendor",
   "quote": "In the top navigation, select Download.",
   "supports": "how to download files"
  },
  {
   "id": "s16",
   "url": "https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint",
   "title": "Download files and folders from OneDrive or SharePoint",
   "publisher": "vendor",
   "quote": "your browser will start downloading a .zip file containing all the files and folders you selected.",
   "supports": "the download format"
  },
  {
   "id": "s17",
   "url": "https://support.microsoft.com/en-us/onedrive/download-files-and-folders-from-onedrive-or-sharepoint",
   "title": "Download files and folders from OneDrive or SharePoint",
   "publisher": "vendor",
   "quote": "You can't download OneNote notebooks.",
   "supports": "a download limit"
  },
  {
   "id": "s18",
   "url": "https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs",
   "title": "Microsoft storage FAQs",
   "publisher": "vendor",
   "quote": "If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5 GB of cloud storage",
   "supports": "storage after cancelling"
  },
  {
   "id": "s19",
   "url": "https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs",
   "title": "Microsoft storage FAQs",
   "publisher": "vendor",
   "quote": "Your existing files will remain but will be read-only. You will not be able to send or receive email in Outlook.com",
   "supports": "what happens over quota"
  },
  {
   "id": "s20",
   "url": "https://support.microsoft.com/en-US/onedrive/microsoft-storage-faqs",
   "title": "Microsoft storage FAQs",
   "publisher": "vendor",
   "quote": "After 6 months, we may delete your OneDrive and all files within it. Once deleted, these files are non-recoverable.",
   "supports": "how long over-quota files are kept"
  },
  {
   "id": "s21",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription",
   "title": "Cancel your Microsoft subscription",
   "publisher": "vendor",
   "quote": "If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account.",
   "supports": "the Germany tip"
  },
  {
   "id": "s22",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "In most cases, you may receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner)",
   "supports": "the first-purchase refund window"
  },
  {
   "id": "s23",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "In some countries/regions, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules.",
   "supports": "prorated refunds in some countries"
  },
  {
   "id": "s24",
   "url": "https://support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy",
   "title": "Microsoft subscription refund policy",
   "publisher": "vendor",
   "quote": "Not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process.",
   "supports": "refund eligibility is shown while cancelling"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Cancelling OneDrive for business plans in the Microsoft 365 admin center was not researched for this packet",
   "Whether the cancel page shows offers before the final confirm is not documented on the OneDrive cancel page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the first-purchase window (30 days or before the first renewal), prorated refunds in some countries, and that eligibility shows while cancelling (s22-s24)",
    "OneDrive for business stays out of scope: Microsoft's business cancel article doesn't name OneDrive plans"
   ]
  }
 },
 "delete_account": {
  "url": "https://account.live.com/closeaccount.aspx",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/onedrive",
 "json": "https://stackcut.io/exits/onedrive.json",
 "evidence": {
  "packet_revision": "3214ccf8135d45ba22e3636f40d3220de60d1a497ecb47598011cdae412e4e88",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "onedrive--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "onedrive--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "onedrive--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}