The short answer

Where: Sign in to your Carbonite account at account.carbonite.com (account.carbonite.com).
When it ends: You can keep using existing features until the expiration date; 30 days after expiration, Carbonite permanently removes your backed-up data and stops working on your computer.

Before you cancel

What happens to your data

Carbonite keeps backed-up data for a grace period after the subscription expires, then permanently removes it: 30 days for Safe Basic, Safe Plus and Safe Prime. For Safe Pro plans its renewal article says 30 days, but its data-retention table lists 60 days.

What you lose

All backed-up data after the grace period; to back up again you need a new subscription and a fresh backup
Carbonite stops working on your computers once the data is removed

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Carbonite Safe (personal)

Online, self-serve Carbonite Safe Basic, Safe Plus and Safe Prime subscriptions. Who can cancel: The Carbonite account holder.

Sign in to your Carbonite account at account.carbonite.comYou should see: Subscriptions
Click Subscriptions, then in the Manage column click Options (if it says Install instead, install Carbonite and refresh the page)You should see: Turn OFF Auto-Renewal
Confirm in the window that opens by clicking Turn OFF Auto-Renewal

Access ends: You can keep using existing features until the expiration date; 30 days after expiration, Carbonite permanently removes your backed-up data and stops working on your computer

Open the page

Source: support.carbonite.com support.carbonite.com

Safe Pro and Safe Server Backup

Online, self-serve Carbonite Safe Backup Pro (Core, Power and Ultimate plans) and Carbonite Safe Server Backup. Who can cancel: The Billing Owner on the account.

Sign in to your account at account.carbonite.com and click Account Summary
If it shows you're enrolled in automatic renewal, click ChangeYou should see: Yes, cancel automatic renewal
In the pop-up, select Yes, cancel automatic renewal

Access ends: You can keep using existing features until the expiration date; 30 days after expiration, backed-up data is permanently removed and Carbonite stops working on your computers

Open the page

Source: support.carbonite.com

For AI agents

The person signs in and handles any two-factor code; an agent should never ask for a password.
Cancelling means turning off automatic renewal; the subscription then runs to its expiration date
If the Manage column shows Install instead of Options, install Carbonite and refresh the page before you can turn off renewal
Restore anything you need before the grace period ends: after it, Carbonite permanently removes the backed-up data
Only the Billing Owner can turn off automatic renewal on Safe Pro and Safe Server Backup accounts
To spot a failed renewal payment, check your Carbonite account for an outstanding balance
To keep the backup instead, renew manually before the subscription expires

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/carbonite.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

Deactivating Automatic Renewal Sign in to your Carbonite account at https://account.carbonite.com (where the flow starts)
Deactivating Automatic Renewal Click Subscriptions (the Subscriptions page)
Deactivating Automatic Renewal From the Manage column, click Options (the Options step)
Deactivating Automatic Renewal Confirm within the next window by clicking Turn OFF Auto-Renewal (the confirm step)
Deactivating Automatic Renewal After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computer. (what happens after expiration)
Deactivating Automatic Renewal Safe Basic, Safe Plus, and Safe Prime (which plans the article covers)
Deactivating Automatic Renewal (Safe Backup Pro) You must be the Billing Owner on the account to perform the actions below. (who can turn off renewal)
Deactivating Automatic Renewal (Safe Backup Pro) Click Account Summary (the Account Summary page)
Deactivating Automatic Renewal (Safe Backup Pro) If you see that you are currently enrolled, click Change (the Change step)
Deactivating Automatic Renewal (Safe Backup Pro) Within the pop-up that appears, select Yes, cancel automatic renewal (the confirm step)
Deactivating Automatic Renewal (Safe Backup Pro) After automatic renewal is disabled, you can continue to use existing features until the expiration date. (access until expiration)
Deactivating Automatic Renewal (Safe Backup Pro) Core, Power, and Ultimate plans (which plans the article covers)
Deactivating Automatic Renewal (Safe Backup Pro) After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers. (Pro data removal after expiration)
Storage of Data After Expiration To avoid data loss, please renew your Carbonite subscription before the grace period ends. (the grace period)
Storage of Data After Expiration Carbonite will permanently remove your backed up data and you will need to purchase a new subscription and start the backup over again. (what happens after the grace period)
Storage of Data After Expiration A great way to know if a payment has failed is by going into your Carbonite account and confirming if there is an outstanding balance. (spotting a failed renewal)
Deactivating Automatic Renewal (Safe Backup Pro) If you plan to renew manually, you will need to sign in and renew your subscription before it expires to keep your files protected. (manual renewal)
Deactivating Automatic Renewal After you deactivate automatic renewal on a Carbonite Safe subscription, you can continue to use existing features until the expiration date. (Safe plans keep working until the expiration date)
Deactivating Automatic Renewal if Carbonite hasn't been installed with the subscription in question, the column will instead say Install. If this occurs, install Carbonite and then refresh the page. (what to do when the Manage column says Install)
Storage of Data After Expiration Safe Basic 30 days 30 days (the grace-period table: 30 days for Safe Basic (Safe Plus and Safe Prime are the same))

Not confirmed yet

Carbonite's refund or money-back terms aren't on its help articles about renewal and expiration; they would be in Carbonite's terms of service
Carbonite's data-retention table lists a 60-day grace period for Safe Core, Safe Power and Safe Ultimate, while its Safe Pro renewal article says data is removed 30 days after expiration; plan on 30 days
How downgrading a plan works isn't confirmed here; Carbonite documents it in its help article on downgrading a subscription
How subscriptions bought from a Carbonite partner or with a retail activation code are cancelled isn't covered by these help articles
Carbonite's help pages don't say what confirms that automatic renewal is off

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).

How to cancel Carbonite