{
 "id": "carbonite",
 "name": "Carbonite",
 "category": "cloud_storage",
 "website": "https://www.carbonite.com",
 "domains": [
  "carbonite.com"
 ],
 "summary": "Turn off automatic renewal at account.carbonite.com: Safe plans under Subscriptions > Options > Turn OFF Auto-Renewal; Safe Pro and Server plans (Billing Owner) under Account Summary > Change > Yes, cancel automatic renewal. Backups keep working until the expiration date. Gotcha: backed-up data is permanently removed after the grace period.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Carbonite Safe (personal)",
   "applies_to": "Carbonite Safe Basic, Safe Plus and Safe Prime subscriptions",
   "who": "The Carbonite account holder",
   "method": "self_serve",
   "start_url": "https://account.carbonite.com",
   "steps": [
    {
     "do": "Sign in to your Carbonite account at account.carbonite.com",
     "expect": "Subscriptions"
    },
    {
     "do": "Click Subscriptions, then in the Manage column click Options (if it says Install instead, install Carbonite and refresh the page)",
     "expect": "Turn OFF Auto-Renewal"
    },
    {
     "do": "Confirm in the window that opens by clicking Turn OFF Auto-Renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using existing features until the expiration date; 30 days after expiration, Carbonite permanently removes your backed-up data and stops working on your computer",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s19",
    "s5",
    "s6",
    "s20",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Safe Pro and Safe Server Backup",
   "applies_to": "Carbonite Safe Backup Pro (Core, Power and Ultimate plans) and Carbonite Safe Server Backup",
   "who": "The Billing Owner on the account",
   "method": "self_serve",
   "start_url": "https://account.carbonite.com/",
   "steps": [
    {
     "do": "Sign in to your account at account.carbonite.com and click Account Summary",
     "expect": null
    },
    {
     "do": "If it shows you're enrolled in automatic renewal, click Change",
     "expect": "Yes, cancel automatic renewal"
    },
    {
     "do": "In the pop-up, select Yes, cancel automatic renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using existing features until the expiration date; 30 days after expiration, backed-up data is permanently removed and Carbonite stops working on your computers",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s18"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "The subscription's expiration date",
  "data_kept": "Carbonite keeps backed-up data for a grace period after the subscription expires, then permanently removes it: 30 days for Safe Basic, Safe Plus and Safe Prime. For Safe Pro plans its renewal article says 30 days, but its data-retention table lists 60 days",
  "you_lose": [
   "All backed-up data after the grace period; to back up again you need a new subscription and a fresh backup",
   "Carbonite stops working on your computers once the data is removed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling means turning off automatic renewal; the subscription then runs to its expiration date",
   "If the Manage column shows Install instead of Options, install Carbonite and refresh the page before you can turn off renewal",
   "Restore anything you need before the grace period ends: after it, Carbonite permanently removes the backed-up data",
   "Only the Billing Owner can turn off automatic renewal on Safe Pro and Safe Server Backup accounts",
   "To spot a failed renewal payment, check your Carbonite account for an outstanding balance",
   "To keep the backup instead, renew manually before the subscription expires"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "Sign in to your Carbonite account at https://account.carbonite.com",
   "supports": "where the flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "Click Subscriptions",
   "supports": "the Subscriptions page"
  },
  {
   "id": "s3",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "From the Manage column, click Options",
   "supports": "the Options step"
  },
  {
   "id": "s4",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "Confirm within the next window by clicking Turn OFF Auto-Renewal",
   "supports": "the confirm step"
  },
  {
   "id": "s5",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computer.",
   "supports": "what happens after expiration"
  },
  {
   "id": "s6",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "Safe Basic, Safe Plus, and Safe Prime",
   "supports": "which plans the article covers"
  },
  {
   "id": "s7",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "You must be the Billing Owner on the account to perform the actions below.",
   "supports": "who can turn off renewal"
  },
  {
   "id": "s8",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "Click Account Summary",
   "supports": "the Account Summary page"
  },
  {
   "id": "s9",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "If you see that you are currently enrolled, click Change",
   "supports": "the Change step"
  },
  {
   "id": "s10",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "Within the pop-up that appears, select Yes, cancel automatic renewal",
   "supports": "the confirm step"
  },
  {
   "id": "s11",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "After automatic renewal is disabled, you can continue to use existing features until the expiration date.",
   "supports": "access until expiration"
  },
  {
   "id": "s12",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "Core, Power, and Ultimate plans",
   "supports": "which plans the article covers"
  },
  {
   "id": "s13",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers.",
   "supports": "Pro data removal after expiration"
  },
  {
   "id": "s14",
   "url": "https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration",
   "title": "Storage of Data After Expiration",
   "publisher": "vendor",
   "quote": "To avoid data loss, please renew your Carbonite subscription before the grace period ends.",
   "supports": "the grace period"
  },
  {
   "id": "s15",
   "url": "https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration",
   "title": "Storage of Data After Expiration",
   "publisher": "vendor",
   "quote": "Carbonite will permanently remove your backed up data and you will need to purchase a new subscription and start the backup over again.",
   "supports": "what happens after the grace period"
  },
  {
   "id": "s16",
   "url": "https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration",
   "title": "Storage of Data After Expiration",
   "publisher": "vendor",
   "quote": "A great way to know if a payment has failed is by going into your Carbonite account and confirming if there is an outstanding balance.",
   "supports": "spotting a failed renewal"
  },
  {
   "id": "s18",
   "url": "https://support.carbonite.com/articles/Pro-Windows-Mac-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal (Safe Backup Pro)",
   "publisher": "vendor",
   "quote": "If you plan to renew manually, you will need to sign in and renew your subscription before it expires to keep your files protected.",
   "supports": "manual renewal"
  },
  {
   "id": "s19",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "After you deactivate automatic renewal on a Carbonite Safe subscription, you can continue to use existing features until the expiration date.",
   "supports": "Safe plans keep working until the expiration date"
  },
  {
   "id": "s20",
   "url": "https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal",
   "title": "Deactivating Automatic Renewal",
   "publisher": "vendor",
   "quote": "if Carbonite hasn't been installed with the subscription in question, the column will instead say Install. If this occurs, install Carbonite and then refresh the page.",
   "supports": "what to do when the Manage column says Install"
  },
  {
   "id": "s21",
   "url": "https://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Storage-of-Data-After-Expiration",
   "title": "Storage of Data After Expiration",
   "publisher": "vendor",
   "quote": "Safe Basic 30 days 30 days",
   "supports": "the grace-period table: 30 days for Safe Basic (Safe Plus and Safe Prime are the same)"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Carbonite's refund or money-back terms aren't on its help articles about renewal and expiration; they would be in Carbonite's terms of service",
   "Carbonite's data-retention table lists a 60-day grace period for Safe Core, Safe Power and Safe Ultimate, while its Safe Pro renewal article says data is removed 30 days after expiration; plan on 30 days",
   "How downgrading a plan works isn't confirmed here; Carbonite documents it in its help article on downgrading a subscription",
   "How subscriptions bought from a Carbonite partner or with a retail activation code are cancelled isn't covered by these help articles",
   "Carbonite's help pages don't say what confirms that automatic renewal is off"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked both routes against Carbonite's two auto-renewal articles and its data-retention article; menus, Billing Owner rule and access until expiration confirmed",
    "Safe route: added the Safe article's own line on access until expiration, and its note that the Manage column says Install until Carbonite is installed",
    "Removed the claim that backups stop at expiration, which the articles don't state",
    "Data kept: added the 30-day grace period for Safe plans from the retention table, and flagged that the table lists 60 days for Safe Pro plans where the renewal article says 30"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/carbonite",
 "json": "https://stackcut.io/exits/carbonite.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "carbonite--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
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   {
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}