How to cancel Backblaze

Before you cancel

Export first

• Files in a Computer Backup: Sign in, click Restore next to the backup, select the files and folders, and choose a downloadable ZIP, Save Files to B2, or a USB hard drive by mail (ZIP download, a copy in B2, or a USB hard drive). ZIP restores are limited to 500 GB per request (20 active requests) and stay available for 7 days; Save Files to B2 up to 10 TB; a USB drive holds up to 8 TB and costs $189 help.backblaze.com

What happens to your data

A deleted backup is irreversibly deleted. An account can be deleted entirely once it is inactive, which blocks logins immediately and makes any data in it inaccessible.

What you lose

• Every file in a deleted backup (deletion can't be undone)
• Logins and access to all data, once the account itself is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Fewer seats Remove licenses you don't use: Overview, Unused License area, Delete License (a license tied to a backup needs the backup removed first). In Business Groups, unused licenses are deleted automatically at the next renewal help.backblaze.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Restore everything you need before deleting a backup: deletion is irreversible
• Computer Backup and B2 are cancelled separately: cancelling B2 doesn't touch your backups
• Charge disputes must be raised within 45 days of the charge
• To delete the whole account it must be inactive, not a member of a group, and not administering a group: then use Delete Account at the top of My Settings
• A billing-plan change (monthly, 1-year, 2-year) under Preferences > Plan only takes effect at the next renewal
• Download invoices or other account records before deleting the account

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/backblaze.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. Canceling and Deleting a Backblaze Account To cancel a personal Online Backup subscription, remove all registered backups and licenses. (what cancelling Computer Backup means)
2. Canceling and Deleting a Backblaze Account Select the "Delete Backup" link next to the backup name. (the Delete Backup step)
3. Canceling and Deleting a Backblaze Account In the "Unused License" area found at the bottom, select the "Delete" link and proceed with the deletion. (deleting licenses)
4. Deleting a Backup Locate the unwanted backup from the list of computers. Click the "Delete Backup" link (where Delete Backup is)
5. Deleting a Backup When prompted enter your account password to confirm the deletion (the password confirmation)
6. Deleting a Backup This will irreversibly delete the backed-up data. (deleting a backup erases its data)
7. Deleting a Backup Click on the "Preferences" link on the left-hand side navigation (where the backup list is)
8. Removing a License from an Account In the Unused License area, click the "Delete License" link and proceed (the Delete License step)
9. Refunds If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot issue any refunds. (no refunds on monthly plans)
10. Refunds However, if you sign up for a 1-year or 2-year plan and decide to cancel, you can request a full refund up to 30 days after subscribing to the service. (the 30-day refund on longer plans)
11. How Do I Cancel My B2 Account? canceling a B2 Cloud Storage account will not affect your personal backup. (B2 and Computer Backup are separate)
12. How Do I Cancel My B2 Account? To cancel your B2 account, first, you must delete all buckets on the account. (deleting buckets)
13. How Do I Cancel My B2 Account? In order to delete a bucket, all files must be removed first. (buckets must be empty)
14. How Do I Cancel My B2 Account? Navigate to the Buckets page and click on 'Bucket Settings'. Inside here, click to 'Delete Bucket'. (the Delete Bucket step)
15. How Do I Cancel My B2 Account? navigate to MySettings and uncheck the box next to B2 Cloud Storage. (the final B2 step)
16. Canceling and Deleting a Backblaze Account To cancel only the B2 cloud storage portion of an account, delete all of the files, buckets, and application keys. (what stops B2)
17. Canceling and Deleting a Backblaze Account after all the files and buckets have been deleted, delete any non-master application keys via the "App Keys" page. (deleting application keys)
18. Dissolving a Group press "Edit Group" on the Group that you would like to dissolve (where group admins start)
19. Dissolving a Group Dissolving a Group does not delete its member accounts (members keep their accounts)
20. Dissolving a Group will be notified that they need to put a billing method onto their account in order to continue backing up (members must add billing)
21. Dissolving a Group Any outstanding B2 usage that the Group was responsible for before dissolution will be charged a few business days after the final B2 usage data is calculated. (the final B2 usage charge)
22. Dissolving a Group Group Billing information will no longer be available once the group is dissolved (billing records after dissolving)
23. Removing a License from an Account If the license you wish to remove is currently associated with a backup, the backup will first need to be removed (a license tied to a backup)
24. Removing a License from an Account If there are any unused licenses at the next renewal, those unused licenses will instead be deleted automatically. (Business Group licenses)
25. How to Create a Restore from Your Backblaze Backup Select which backup from which you wish to restore data by using the appropriate "Restore" button (starting a restore)
26. How to Create a Restore from Your Backblaze Backup limited to 500 GB per request (the ZIP restore limit)
27. How to Create a Restore from Your Backblaze Backup made available for download for 7 days (how long a ZIP restore stays available)
28. How to Create a Restore from Your Backblaze Backup maximum size of a Save Files to B2 restore is 10TB (the B2 restore limit)
29. How to Create a Restore from Your Backblaze Backup can contain up to 8 TB max (the USB drive limit)
30. Canceling and Deleting a Backblaze Account Deleting an account will prevent logins to the account immediately, as well as render access to any data within the account inaccessible. (what deleting the account does)
31. Canceling and Deleting a Backblaze Account An account must not be a member of a group, and must not have any groups for which they are an administrator. (account deletion requirements)
32. Canceling and Deleting a Backblaze Account Locate and select the "Delete Account" link at the top of the "My Settings" page. (where to delete the account)
33. Refunds If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it. (the 45-day dispute window)
34. How to Change your Billing Plan Your newly selected billing plan will take effect at the time of your next renewal. (when a billing-plan change applies)
35. Dissolving a Group You will see the total licenses that are a part of the Group and also the unbilled estimate (what the dissolve confirmation screen shows)
36. Understanding the B2 Billing Page Charges are calculated based on daily totals, but billing is not due until the monthly anniversary (how B2 usage is billed)
37. Canceling and Deleting a Backblaze Account Should invoices or other account-level data be required for your records, that data should be downloaded prior to deletion. (download invoices before deleting the account)

Not confirmed yet

• Whether a final B2 charge arrives on the next monthly billing date after you disable B2 isn't stated in Backblaze's help center
• Backblaze's help-center cancellation articles were last updated in 2022 and 2023, so menu names on the site may have changed since
• What happens to a backup when a Computer Backup license lapses without payment isn't described in Backblaze's cancellation help articles
• Whether Backblaze's mobile apps sell subscriptions isn't covered in this guide

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).