{
 "id": "backblaze",
 "name": "Backblaze",
 "category": "cloud_storage",
 "website": "https://www.backblaze.com",
 "domains": [
  "backblaze.com"
 ],
 "summary": "Computer Backup: sign in, delete every backup (Delete Backup erases the backed-up data for good), then delete the unused licenses. B2: delete all files, buckets and app keys, then untick B2 Cloud Storage in My Settings. Gotcha: restore your files first, and monthly plans are never refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Computer Backup",
   "applies_to": "Computer Backup licenses on a personal account, billed monthly, yearly or every 2 years",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://secure.backblaze.com/user_signin.htm",
   "steps": [
    {
     "do": "Restore any files you want to keep first (see export): deleting a backup can't be undone",
     "expect": null
    },
    {
     "do": "Sign in at secure.backblaze.com, open Preferences, find the computer in the list and click Delete Backup",
     "expect": "A prompt for your account password"
    },
    {
     "do": "Enter your account password to confirm. Repeat for every backup on the account",
     "expect": null
    },
    {
     "do": "Open Overview and, in the Unused License area at the bottom, click Delete License for each license",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Deleting a backup irreversibly deletes the backed-up data right away; the subscription is cancelled once no backups or licenses remain",
   "notice": null,
   "refund": "Monthly plans can be cancelled at any time but aren't refunded; 1-year and 2-year plans can get a full refund if requested within 30 days of subscribing",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "direct_web",
   "label": "B2 Cloud Storage",
   "applies_to": "B2 Cloud Storage (usage-billed); cancelling it doesn't affect Computer Backup",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": "https://secure.backblaze.com/user_signin.htm",
   "steps": [
    {
     "do": "Download anything you want to keep, then delete every file in each bucket (in the web UI, select all files and folders and click Delete, or use the b2 delete_file_version API call)",
     "expect": null
    },
    {
     "do": "On the Buckets page, open Bucket Settings and click Delete Bucket for each bucket (a bucket must be empty first)",
     "expect": null
    },
    {
     "do": "Delete any non-master application keys on the App Keys page",
     "expect": null
    },
    {
     "do": "In My Settings, uncheck the box next to B2 Cloud Storage",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "B2 is disabled for the account once its files, buckets and keys are gone and B2 Cloud Storage is unticked",
   "notice": null,
   "refund": null,
   "fees": "B2 storage and transaction charges are calculated daily and charged on the monthly anniversary of the date the account was created",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s36"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Business Groups",
   "applies_to": "Backblaze Groups whose billing a group administrator manages",
   "who": "The Group administrator",
   "method": "self_serve",
   "start_url": "https://secure.backblaze.com/user_signin.htm",
   "steps": [
    {
     "do": "Sign in and go to the Group Management page, then press Edit Group on the group",
     "expect": null
    },
    {
     "do": "Find Dissolve Group near the bottom of the group settings tab and confirm on the next screen",
     "expect": "The Group's total licenses and the unbilled estimate for B2 usage up to dissolution"
    }
   ],
   "confirm_by": null,
   "effective": "Member accounts aren't deleted; members are told to add their own billing method to keep backing up. Group billing information is no longer available",
   "notice": null,
   "refund": null,
   "fees": "Any outstanding B2 usage the Group was responsible for is charged a few business days after the final B2 usage data is calculated",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Remove licenses you don't use: Overview, Unused License area, Delete License (a license tied to a backup needs the backup removed first). In Business Groups, unused licenses are deleted automatically at the next renewal",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s23",
    "s24"
   ]
  }
 ],
 "export": [
  {
   "data": "Files in a Computer Backup",
   "how": "Sign in, click Restore next to the backup, select the files and folders, and choose a downloadable ZIP, Save Files to B2, or a USB hard drive by mail",
   "format": "ZIP download, a copy in B2, or a USB hard drive",
   "limits": "ZIP restores are limited to 500 GB per request (20 active requests) and stay available for 7 days; Save Files to B2 up to 10 TB; a USB drive holds up to 8 TB and costs $189",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Deleting a backup or B2 data takes effect immediately; there's no grace period documented",
  "data_kept": "A deleted backup is irreversibly deleted. An account can be deleted entirely once it is inactive, which blocks logins immediately and makes any data in it inaccessible",
  "you_lose": [
   "Every file in a deleted backup (deletion can't be undone)",
   "Logins and access to all data, once the account itself is deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Restore everything you need before deleting a backup: deletion is irreversible",
   "Computer Backup and B2 are cancelled separately: cancelling B2 doesn't touch your backups",
   "Charge disputes must be raised within 45 days of the charge",
   "To delete the whole account it must be inactive, not a member of a group, and not administering a group: then use Delete Account at the top of My Settings",
   "A billing-plan change (monthly, 1-year, 2-year) under Preferences > Plan only takes effect at the next renewal",
   "Download invoices or other account records before deleting the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "To cancel a personal Online Backup subscription, remove all registered backups and licenses.",
   "supports": "what cancelling Computer Backup means"
  },
  {
   "id": "s2",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "Select the \"Delete Backup\" link next to the backup name.",
   "supports": "the Delete Backup step"
  },
  {
   "id": "s3",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "In the \"Unused License\" area found at the bottom, select the \"Delete\" link and proceed with the deletion.",
   "supports": "deleting licenses"
  },
  {
   "id": "s4",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup",
   "title": "Deleting a Backup",
   "publisher": "vendor",
   "quote": "Locate the unwanted backup from the list of computers. Click the \"Delete Backup\" link",
   "supports": "where Delete Backup is"
  },
  {
   "id": "s5",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup",
   "title": "Deleting a Backup",
   "publisher": "vendor",
   "quote": "When prompted enter your account password to confirm the deletion",
   "supports": "the password confirmation"
  },
  {
   "id": "s6",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup",
   "title": "Deleting a Backup",
   "publisher": "vendor",
   "quote": "This will irreversibly delete the backed-up data.",
   "supports": "deleting a backup erases its data"
  },
  {
   "id": "s7",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665368-Deleting-a-Backup",
   "title": "Deleting a Backup",
   "publisher": "vendor",
   "quote": "Click on the \"Preferences\" link on the left-hand side navigation",
   "supports": "where the backup list is"
  },
  {
   "id": "s8",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account",
   "title": "Removing a License from an Account",
   "publisher": "vendor",
   "quote": "In the Unused License area, click the \"Delete License\" link and proceed",
   "supports": "the Delete License step"
  },
  {
   "id": "s9",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665118-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "If you sign up for a monthly subscription, you are welcome to cancel at any time, but we cannot issue any refunds.",
   "supports": "no refunds on monthly plans"
  },
  {
   "id": "s10",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665118-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "However, if you sign up for a 1-year or 2-year plan and decide to cancel, you can request a full refund up to 30 days after subscribing to the service.",
   "supports": "the 30-day refund on longer plans"
  },
  {
   "id": "s11",
   "url": "https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account",
   "title": "How Do I Cancel My B2 Account?",
   "publisher": "vendor",
   "quote": "canceling a B2 Cloud Storage account will not affect your personal backup.",
   "supports": "B2 and Computer Backup are separate"
  },
  {
   "id": "s12",
   "url": "https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account",
   "title": "How Do I Cancel My B2 Account?",
   "publisher": "vendor",
   "quote": "To cancel your B2 account, first, you must delete all buckets on the account.",
   "supports": "deleting buckets"
  },
  {
   "id": "s13",
   "url": "https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account",
   "title": "How Do I Cancel My B2 Account?",
   "publisher": "vendor",
   "quote": "In order to delete a bucket, all files must be removed first.",
   "supports": "buckets must be empty"
  },
  {
   "id": "s14",
   "url": "https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account",
   "title": "How Do I Cancel My B2 Account?",
   "publisher": "vendor",
   "quote": "Navigate to the Buckets page and click on 'Bucket Settings'. Inside here, click to 'Delete Bucket'.",
   "supports": "the Delete Bucket step"
  },
  {
   "id": "s15",
   "url": "https://help.backblaze.com/hc/en-us/articles/224854887-How-Do-I-Cancel-My-B2-Account",
   "title": "How Do I Cancel My B2 Account?",
   "publisher": "vendor",
   "quote": "navigate to MySettings and uncheck the box next to B2 Cloud Storage.",
   "supports": "the final B2 step"
  },
  {
   "id": "s16",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "To cancel only the B2 cloud storage portion of an account, delete all of the files, buckets, and application keys.",
   "supports": "what stops B2"
  },
  {
   "id": "s17",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "after all the files and buckets have been deleted, delete any non-master application keys via the \"App Keys\" page.",
   "supports": "deleting application keys"
  },
  {
   "id": "s18",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "press \"Edit Group\" on the Group that you would like to dissolve",
   "supports": "where group admins start"
  },
  {
   "id": "s19",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "Dissolving a Group does not delete its member accounts",
   "supports": "members keep their accounts"
  },
  {
   "id": "s20",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "will be notified that they need to put a billing method onto their account in order to continue backing up",
   "supports": "members must add billing"
  },
  {
   "id": "s21",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "Any outstanding B2 usage that the Group was responsible for before dissolution will be charged a few business days after the final B2 usage data is calculated.",
   "supports": "the final B2 usage charge"
  },
  {
   "id": "s22",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "Group Billing information will no longer be available once the group is dissolved",
   "supports": "billing records after dissolving"
  },
  {
   "id": "s23",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account",
   "title": "Removing a License from an Account",
   "publisher": "vendor",
   "quote": "If the license you wish to remove is currently associated with a backup, the backup will first need to be removed",
   "supports": "a license tied to a backup"
  },
  {
   "id": "s24",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665698-Removing-a-License-from-an-Account",
   "title": "Removing a License from an Account",
   "publisher": "vendor",
   "quote": "If there are any unused licenses at the next renewal, those unused licenses will instead be deleted automatically.",
   "supports": "Business Group licenses"
  },
  {
   "id": "s25",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup",
   "title": "How to Create a Restore from Your Backblaze Backup",
   "publisher": "vendor",
   "quote": "Select which backup from which you wish to restore data by using the appropriate \"Restore\" button",
   "supports": "starting a restore"
  },
  {
   "id": "s26",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup",
   "title": "How to Create a Restore from Your Backblaze Backup",
   "publisher": "vendor",
   "quote": "limited to 500 GB per request",
   "supports": "the ZIP restore limit"
  },
  {
   "id": "s27",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup",
   "title": "How to Create a Restore from Your Backblaze Backup",
   "publisher": "vendor",
   "quote": "made available for download for 7 days",
   "supports": "how long a ZIP restore stays available"
  },
  {
   "id": "s28",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup",
   "title": "How to Create a Restore from Your Backblaze Backup",
   "publisher": "vendor",
   "quote": "maximum size of a Save Files to B2 restore is 10TB",
   "supports": "the B2 restore limit"
  },
  {
   "id": "s29",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665888-How-to-Create-a-Restore-from-Your-Backblaze-Backup",
   "title": "How to Create a Restore from Your Backblaze Backup",
   "publisher": "vendor",
   "quote": "can contain up to 8 TB max",
   "supports": "the USB drive limit"
  },
  {
   "id": "s30",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "Deleting an account will prevent logins to the account immediately, as well as render access to any data within the account inaccessible.",
   "supports": "what deleting the account does"
  },
  {
   "id": "s31",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "An account must not be a member of a group, and must not have any groups for which they are an administrator.",
   "supports": "account deletion requirements"
  },
  {
   "id": "s32",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "Locate and select the \"Delete Account\" link at the top of the \"My Settings\" page.",
   "supports": "where to delete the account"
  },
  {
   "id": "s33",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665118-Refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "If you have any dispute regarding charges to your account, you have 45 days from the date of the charge to dispute it.",
   "supports": "the 45-day dispute window"
  },
  {
   "id": "s34",
   "url": "https://help.backblaze.com/hc/en-us/articles/1260805097930-How-to-Change-your-Billing-Plan",
   "title": "How to Change your Billing Plan",
   "publisher": "vendor",
   "quote": "Your newly selected billing plan will take effect at the time of your next renewal.",
   "supports": "when a billing-plan change applies"
  },
  {
   "id": "s35",
   "url": "https://help.backblaze.com/hc/en-us/articles/115000015034-Dissolving-a-Group",
   "title": "Dissolving a Group",
   "publisher": "vendor",
   "quote": "You will see the total licenses that are a part of the Group and also the unbilled estimate",
   "supports": "what the dissolve confirmation screen shows"
  },
  {
   "id": "s36",
   "url": "https://help.backblaze.com/hc/en-us/articles/218514337-Understanding-the-B2-Billing-Page",
   "title": "Understanding the B2 Billing Page",
   "publisher": "vendor",
   "quote": "Charges are calculated based on daily totals, but billing is not due until the monthly anniversary",
   "supports": "how B2 usage is billed"
  },
  {
   "id": "s37",
   "url": "https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account",
   "title": "Canceling and Deleting a Backblaze Account",
   "publisher": "vendor",
   "quote": "Should invoices or other account-level data be required for your records, that data should be downloaded prior to deletion.",
   "supports": "download invoices before deleting the account"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether a final B2 charge arrives on the next monthly billing date after you disable B2 isn't stated in Backblaze's help center",
   "Backblaze's help-center cancellation articles were last updated in 2022 and 2023, so menu names on the site may have changed since",
   "What happens to a backup when a Computer Backup license lapses without payment isn't described in Backblaze's cancellation help articles",
   "Whether Backblaze's mobile apps sell subscriptions isn't covered in this guide"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less, export and after_cancel fact against Backblaze's help-center articles; the steps, refunds and limits are confirmed",
    "Quotes: restored the help center's exact wording (double-quoted menu names, full sentences) in nine quotes",
    "Groups: the final B2 charge comes a few business days after the final usage data is calculated, not after dissolving; added what the confirm screen shows",
    "B2: added how usage is billed (calculated daily, charged on the account's monthly anniversary)",
    "Tip: download invoices and account records before deleting the account"
   ]
  }
 },
 "delete_account": {
  "url": "https://secure.backblaze.com/account_settings.htm",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/backblaze",
 "json": "https://stackcut.io/exits/backblaze.json",
 "evidence": {
  "packet_revision": "2e69331bba3565133c9fbd1c24e09149c252d60dcec8c925d230222167f498ca",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "backblaze--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "backblaze--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "backblaze--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}