Business software · Productivity and business software

How to cancel Notability

App Store subscriptions are cancelled in your Apple ID's Subscriptions, and Apple handles their refunds. Android plans go through Google Play. For website (Stripe) plans, contact Notability support: full refund within 14 days. Notes stay after cancelling; the free Starter plan limits edits.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: On your iPhone or iPad, open Settings, tap your name (Apple ID), then Subscriptions; or in Notability open Library, the settings icon, then Manage Subscription.
  • Billed another way? Cancel with them instead: Google Play.
  • Before you go: export Your notes, optionally with audio recordings. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Your notes, optionally with audio recordings: In the Library, open the settings icon, select Connected Services and enable Third-Party Backup to Box, Dropbox, Google Drive, OneDrive or a WebDAV server (NTB (Notability's format), PDF, or PDF + Recording (a .zip with .m4a audio files)). Third-party backup is listed among Lite's features and marked iOS only on the pricing page; the free Starter plan doesn't list it support.gingerlabs.com support.gingerlabs.com notability.com

What happens to your data

Notes remain secure and accessible after you cancel. Without a paid plan you are on the free Starter plan; Classic (one-time purchase) users whose Plus subscription expires go back to Classic with their previously purchased features.

What you lose

  • Unlimited note editing: the free plan gives a monthly editing allowance
  • Paid features such as AI-powered summaries, quizzes and flashcards, transcription and third-party backup

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Apple (App Store)

In the billing platform's settings Lite, Plus and Pro subscriptions bought in the Notability app on iPhone, iPad or Mac. Who can cancel: The Apple Account (Apple ID) that bought the subscription. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings, tap your name (Apple ID), then Subscriptions; or in Notability open Library, the settings icon, then Manage SubscriptionYou should see: the App Store subscriptions page
  2. Find Notability and select Cancel Subscription
Confirm it worked
If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled
Refunds
Ginger Labs can't refund App Store purchases: request one at reportaproblem.apple.com (I'd like to, then Request a refund) with the Apple Account that paid; Apple usually answers within 24 to 48 hours
Source: support.gingerlabs.com support.gingerlabs.com support.gingerlabs.com support.apple.com support.gingerlabs.com

Billed by Notability

Web form Plus or Pro subscriptions bought on the Notability website (Web App), billed through Stripe. Who can cancel: The Notability account holder.

  1. Notability's help gives no self-serve steps for website plans: contact support through the in-app support form (the fastest way) or at support@gingerlabs.com and ask to cancel; within 14 days of purchase you can also ask for a full refund
Access ends
After the 14-day refund window, a cancelled subscription stays active through the end of the current billing cycle
Refunds
A full refund for any reason within 14 calendar days of purchase; after that, purchases aren't refundable
Source: support.gingerlabs.com

Billed by Google Play

In the billing platform's settings Plans bought in the Notability Android app through the Play Store. Who can cancel: The Google Account that pays for the plan. Everything Google Play bills, in one place.

  1. On a computer, go to subscriptions in Google PlayYou should see: your subscriptions
  2. For the Notability subscription, click Manage, then Cancel subscription
Access ends
You can keep using the subscription for the time you've already paid for
Open the page
Source: support.gingerlabs.com support.google.com

Questions people ask

Can I get a refund if I cancel Notability?

Billed by Notability: A full refund for any reason within 14 calendar days of purchase; after that, purchases aren't refundable. Billed by Apple (App Store): Ginger Labs can't refund App Store purchases: request one at reportaproblem.apple.com (I'd like to, then Request a refund) with the Apple Account that paid; Apple usually answers within 24 to 48 hours.

Source: support.gingerlabs.com support.gingerlabs.com support.gingerlabs.com

If I cancel Notability, when does my access end?

Billed by Notability: After the 14-day refund window, a cancelled subscription stays active through the end of the current billing cycle. Billed by Google Play: You can keep using the subscription for the time you've already paid for.

Source: support.gingerlabs.com support.google.com

How do I cancel Notability if I pay through Apple or Google Play?

Billed by Apple (App Store): On your iPhone or iPad, open Settings, tap your name (Apple ID), then Subscriptions; or in Notability open Library, the settings icon, then Manage Subscription. Find Notability and select Cancel Subscription. Billed by Google Play: On a computer, go to subscriptions in Google Play. For the Notability subscription, click Manage, then Cancel subscription.

Source: support.apple.com support.gingerlabs.com support.google.com support.gingerlabs.com

What happens to my data when I cancel Notability?

Notes remain secure and accessible after you cancel. Without a paid plan you are on the free Starter plan; Classic (one-time purchase) users whose Plus subscription expires go back to Classic with their previously purchased features.

Source: support.gingerlabs.com notability.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Starter is free: 5 notes, syncing with Notability Cloud, audio recording and all editing tools, with a monthly editing allowance support.gingerlabs.com notability.com
  • Cheaper plan Lite keeps unlimited note editing and third-party backup without Plus's AI features; it can only be bought on iOS support.gingerlabs.com
  • Student or nonprofit price Schools that manage their devices get free, full-featured access to Notability for Organizations support.gingerlabs.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Check where you subscribed: App Store plans are cancelled in Apple's Subscriptions, Android plans through Google Play, website plans through Notability support
  • App Store subscriptions are tied to the Apple ID that bought them; Ginger Labs can't refund them
  • Turn on Third-Party Backup before a paid plan ends
  • Deleting your Notability account is separate from cancelling: on iOS, Settings, then the 3 horizontal dots, Delete Account

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/notability.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Notability Subscription FAQ A Notability subscription is available for purchase in the Apple App Store. A web app subscription can be purchased through Stripe. (the billing channels)
  2. Notability Subscription FAQ Subscriptions are licensed and limited to your Apple ID. (App Store subscriptions belong to the Apple ID)
  3. Troubleshooting Payment Issues Find Notability and select Cancel Subscription (the Apple cancel step)
  4. Settings: Account, Subscription, & Help Manage Subscription: This will take you to the App Store subscriptions page. (the in-app shortcut)
  5. If you want to cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (Apple's cancel steps)
  6. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  7. Refund Policy As third-party developers, we're not able to process refunds for purchases made through the Apple App Store. (Ginger Labs can't refund App Store purchases)
  8. Refund Policy To request one, go to reportaproblem.apple.com and sign in with the Apple Account you used for the purchase. (where to ask Apple for a refund)
  9. Refund Policy If you subscribed through the Notability website, you have 14 calendar days from your purchase date to request a refund for any reason. (the website refund window)
  10. Refund Policy The fastest way to reach us is through the in-app support form. You can also email support@gingerlabs.com. (how to reach support)
  11. Refund Policy After the 14-day window, purchases aren't eligible for a refund. (no refunds after 14 days)
  12. Refund Policy If you cancel after this period, your subscription stays active through the end of your current billing cycle (when a website cancellation takes effect)
  13. Refund Policy Once we hear from you, we'll issue a full refund. (full refund within the window)
  14. Android Settings Manage subscription: View your current plan or upgrade through the Play Store. (Android plans are bought through Google Play)
  15. Cancel, pause or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (Google Play cancel steps)
  16. Cancel, pause or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
  17. Notability Subscription FAQ Starter is Notability's free subscription plan that includes 5 notes, syncing with Notability Cloud, Audio Recording, and all editing tools & content. (the free Starter plan)
  18. Notability Subscription FAQ If you're using the free version of the app, you will be given an editing allowance each month. (the free plan's edit allowance)
  19. Notability pricing 5 free notes (the free plan's note limit)
  20. Notability Subscription FAQ Lite is Notability's elevated subscription plan from Starter that includes unlimited note editing, third-party back up (what Lite includes)
  21. Notability Subscription FAQ Please note: Notability Lite can only be purchased on iOS, but can be used on the Web App by logging in with the same Notability account. (Lite is bought on iOS)
  22. Notability Subscription FAQ Schools managing devices will have free access to Notability for Organizations (full-featured). (free access for schools)
  23. Backing Up Notes Outside of Notability Cloud Enable Third-Party Backup (the backup step (Library, settings, Connected Services))
  24. Backing Up Notes Outside of Notability Cloud PDF + Recording This makes .zip files that contain a PDF and a folder of .m4a audio files (backup formats)
  25. Notability pricing Cancel anytime. Your notes remain secure and accessible. (notes are kept after cancelling)
  26. Notability Subscription FAQ If a Classic user subscribes to the Plus Plan and it expires, then the grandfathered users are downgraded back to the Classic plan (Classic users keep Classic)
  27. Settings: Account, Subscription, & Help Select the 3 horizontal dots to Delete Account or Change Password. (where account deletion is)
  28. Notability pricing Third party backups (iOS only) (third-party backup is a Lite feature, on iOS only)
  29. Notability pricing AI-powered quizzes & flashcards (a paid feature lost on the free plan)

Not confirmed yet

  • Self-serve steps to cancel a website (Stripe) subscription aren't documented; the route uses the support contact Notability's refund policy gives
  • When access ends after an App Store cancellation isn't stated by Ginger Labs
  • Whether Ginger Labs refunds Google Play plans isn't documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).