{
 "id": "notability",
 "name": "Notability",
 "category": "productivity",
 "website": "https://notability.com",
 "domains": [
  "notability.com",
  "gingerlabs.com"
 ],
 "summary": "App Store subscriptions are cancelled in your Apple ID's Subscriptions, and Apple handles their refunds. Android plans go through Google Play. For website (Stripe) plans, contact Notability support: full refund within 14 days. Notes stay after cancelling; the free Starter plan limits edits.",
 "routes": [
  {
   "channel": "apple_app_store",
   "applies_to": "Lite, Plus and Pro subscriptions bought in the Notability app on iPhone, iPad or Mac",
   "who": "The Apple Account (Apple ID) that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On your iPhone or iPad, open Settings, tap your name (Apple ID), then Subscriptions; or in Notability open Library, the settings icon, then Manage Subscription",
     "expect": "the App Store subscriptions page"
    },
    {
     "do": "Find Notability and select Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": "Ginger Labs can't refund App Store purchases: request one at reportaproblem.apple.com (I'd like to, then Request a refund) with the Apple Account that paid; Apple usually answers within 24 to 48 hours",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "direct_web",
   "applies_to": "Plus or Pro subscriptions bought on the Notability website (Web App), billed through Stripe",
   "who": "The Notability account holder",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Notability's help gives no self-serve steps for website plans: contact support through the in-app support form (the fastest way) or at support@gingerlabs.com and ask to cancel; within 14 days of purchase you can also ask for a full refund",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "After the 14-day refund window, a cancelled subscription stays active through the end of the current billing cycle",
   "notice": null,
   "refund": "A full refund for any reason within 14 calendar days of purchase; after that, purchases aren't refundable",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Plans bought in the Notability Android app through the Play Store",
   "who": "The Google Account that pays for the plan",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "On a computer, go to subscriptions in Google Play",
     "expect": "your subscriptions"
    },
    {
     "do": "For the Notability subscription, click Manage, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Starter is free: 5 notes, syncing with Notability Cloud, audio recording and all editing tools, with a monthly editing allowance",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "Lite keeps unlimited note editing and third-party backup without Plus's AI features; it can only be bought on iOS",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Schools that manage their devices get free, full-featured access to Notability for Organizations",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Your notes, optionally with audio recordings",
   "how": "In the Library, open the settings icon, select Connected Services and enable Third-Party Backup to Box, Dropbox, Google Drive, OneDrive or a WebDAV server",
   "format": "NTB (Notability's format), PDF, or PDF + Recording (a .zip with .m4a audio files)",
   "limits": "Third-party backup is listed among Lite's features and marked iOS only on the pricing page; the free Starter plan doesn't list it",
   "source_ids": [
    "s23",
    "s24",
    "s20",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle (stated for website subscriptions)",
  "data_kept": "Notes remain secure and accessible after you cancel. Without a paid plan you are on the free Starter plan; Classic (one-time purchase) users whose Plus subscription expires go back to Classic with their previously purchased features",
  "you_lose": [
   "Unlimited note editing: the free plan gives a monthly editing allowance",
   "Paid features such as AI-powered summaries, quizzes and flashcards, transcription and third-party backup"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check where you subscribed: App Store plans are cancelled in Apple's Subscriptions, Android plans through Google Play, website plans through Notability support",
   "App Store subscriptions are tied to the Apple ID that bought them; Ginger Labs can't refund them",
   "Turn on Third-Party Backup before a paid plan ends",
   "Deleting your Notability account is separate from cancelling: on iOS, Settings, then the 3 horizontal dots, Delete Account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "A Notability subscription is available for purchase in the Apple App Store. A web app subscription can be purchased through Stripe.",
   "supports": "the billing channels"
  },
  {
   "id": "s2",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "Subscriptions are licensed and limited to your Apple ID.",
   "supports": "App Store subscriptions belong to the Apple ID"
  },
  {
   "id": "s3",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/7770067120922-Troubleshooting-Payment-Issues",
   "title": "Troubleshooting Payment Issues",
   "publisher": "vendor",
   "quote": "Find Notability and select Cancel Subscription",
   "supports": "the Apple cancel step"
  },
  {
   "id": "s4",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/5955230402714-Settings-Account-Subscription-Help",
   "title": "Settings: Account, Subscription, & Help",
   "publisher": "vendor",
   "quote": "Manage Subscription: This will take you to the App Store subscriptions page.",
   "supports": "the in-app shortcut"
  },
  {
   "id": "s5",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "Apple's cancel steps"
  },
  {
   "id": "s6",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s7",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "As third-party developers, we're not able to process refunds for purchases made through the Apple App Store.",
   "supports": "Ginger Labs can't refund App Store purchases"
  },
  {
   "id": "s8",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "To request one, go to reportaproblem.apple.com and sign in with the Apple Account you used for the purchase.",
   "supports": "where to ask Apple for a refund"
  },
  {
   "id": "s9",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you subscribed through the Notability website, you have 14 calendar days from your purchase date to request a refund for any reason.",
   "supports": "the website refund window"
  },
  {
   "id": "s10",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "The fastest way to reach us is through the in-app support form. You can also email support@gingerlabs.com.",
   "supports": "how to reach support"
  },
  {
   "id": "s11",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "After the 14-day window, purchases aren't eligible for a refund.",
   "supports": "no refunds after 14 days"
  },
  {
   "id": "s12",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "If you cancel after this period, your subscription stays active through the end of your current billing cycle",
   "supports": "when a website cancellation takes effect"
  },
  {
   "id": "s13",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/6325764400922-Refund-Policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Once we hear from you, we'll issue a full refund.",
   "supports": "full refund within the window"
  },
  {
   "id": "s14",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/11084091780250-Android-Settings",
   "title": "Android Settings",
   "publisher": "vendor",
   "quote": "Manage subscription: View your current plan or upgrade through the Play Store.",
   "supports": "Android plans are bought through Google Play"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "Google Play cancel steps"
  },
  {
   "id": "s16",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s17",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "Starter is Notability's free subscription plan that includes 5 notes, syncing with Notability Cloud, Audio Recording, and all editing tools & content.",
   "supports": "the free Starter plan"
  },
  {
   "id": "s18",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "If you're using the free version of the app, you will be given an editing allowance each month.",
   "supports": "the free plan's edit allowance"
  },
  {
   "id": "s19",
   "url": "https://notability.com/pricing",
   "title": "Notability pricing",
   "publisher": "vendor",
   "quote": "5 free notes",
   "supports": "the free plan's note limit"
  },
  {
   "id": "s20",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "Lite is Notability's elevated subscription plan from Starter that includes unlimited note editing, third-party back up",
   "supports": "what Lite includes"
  },
  {
   "id": "s21",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "Please note: Notability Lite can only be purchased on iOS, but can be used on the Web App by logging in with the same Notability account.",
   "supports": "Lite is bought on iOS"
  },
  {
   "id": "s22",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "Schools managing devices will have free access to Notability for Organizations (full-featured).",
   "supports": "free access for schools"
  },
  {
   "id": "s23",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/9591149777178-Backing-Up-Notes-Outside-of-Notability-Cloud",
   "title": "Backing Up Notes Outside of Notability Cloud",
   "publisher": "vendor",
   "quote": "Enable Third-Party Backup",
   "supports": "the backup step (Library, settings, Connected Services)"
  },
  {
   "id": "s24",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/9591149777178-Backing-Up-Notes-Outside-of-Notability-Cloud",
   "title": "Backing Up Notes Outside of Notability Cloud",
   "publisher": "vendor",
   "quote": "PDF + Recording This makes .zip files that contain a PDF and a folder of .m4a audio files",
   "supports": "backup formats"
  },
  {
   "id": "s25",
   "url": "https://notability.com/pricing",
   "title": "Notability pricing",
   "publisher": "vendor",
   "quote": "Cancel anytime. Your notes remain secure and accessible.",
   "supports": "notes are kept after cancelling"
  },
  {
   "id": "s26",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/4409501940122-Notability-Subscription-FAQ",
   "title": "Notability Subscription FAQ",
   "publisher": "vendor",
   "quote": "If a Classic user subscribes to the Plus Plan and it expires, then the grandfathered users are downgraded back to the Classic plan",
   "supports": "Classic users keep Classic"
  },
  {
   "id": "s27",
   "url": "https://support.gingerlabs.com/hc/en-us/articles/5955230402714-Settings-Account-Subscription-Help",
   "title": "Settings: Account, Subscription, & Help",
   "publisher": "vendor",
   "quote": "Select the 3 horizontal dots to Delete Account or Change Password.",
   "supports": "where account deletion is"
  },
  {
   "id": "s28",
   "url": "https://notability.com/pricing",
   "title": "Notability pricing",
   "publisher": "vendor",
   "quote": "Third party backups (iOS only)",
   "supports": "third-party backup is a Lite feature, on iOS only"
  },
  {
   "id": "s29",
   "url": "https://notability.com/pricing",
   "title": "Notability pricing",
   "publisher": "vendor",
   "quote": "AI-powered quizzes & flashcards",
   "supports": "a paid feature lost on the free plan"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Self-serve steps to cancel a website (Stripe) subscription aren't documented; the route uses the support contact Notability's refund policy gives",
   "When access ends after an App Store cancellation isn't stated by Ginger Labs",
   "Whether Ginger Labs refunds Google Play plans isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the App Store, website and Google Play routes against Ginger Labs' subscription FAQ, payment troubleshooting, settings, Android settings and refund articles and Apple's and Google's pages; refund rules and steps confirmed",
    "Fixed the App Store step quote, which has no closing period on the page (s3)",
    "Website route: now says plainly that no self-serve steps are documented, and the summary no longer claims most plans are App Store ones",
    "Export: third-party backup is marked iOS only, and the claim that the Classic purchase includes it was dropped (no page says so) (s28)",
    "Lost features now use the pricing page's names (s29)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/notability",
 "json": "https://stackcut.io/exits/notability.json",
 "evidence": {
  "packet_revision": "64c2516ee5a6a1e4c14fcd0505510173e56577a3fcef1192fe6d052ebb215e70",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "notability--apple-app-store--r1",
    "channel": "apple_app_store",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "notability--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "notability--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}