Personal subscriptions · Design and creative

How to cancel Vimeo

Cancel in Billing Settings (Membership plan, Billing, Cancel subscription) at least a day before renewal; paid features last to the end of the cycle, then the account drops to Free. App purchases are cancelled with Apple or Google. Gotcha: downloading your videos needs a paid plan.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open Vimeo's cancel page

The short answer

  • Where: Go to your billing settings page and select Membership plan (vimeo.com).
  • When it ends: Paid features stay until the end of the current billing cycle; then the account lapses to the Free or Basic plan.
  • Contract notice: Unless your Order Form says otherwise, the agreement renews automatically for successive 12-month periods unless written notice of non-renewal arrives at least 30 days before a renewal period begins. How to give notice
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Before you go: export Your videos. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Your videos: In your Workspace library, select a video, select the down arrow on the Share button (top right), choose Download, then the download icon next to the version you want. Needs a paid plan, and there's no bulk download: download each video before the plan ends help.vimeo.com

What happens to your data

When a subscription ends, the account reverts to a free membership or, at Vimeo's option, is deleted; content may be deleted to fit the new plan's limits. Vimeo may keep archival copies for a limited time in case you want to restore content.

What you lose

  • Additional storage, player customization and additional privacy settings
  • VOD titles you sell stop being available
  • Downloading your videos (a paid-plan feature)
  • Content beyond the free plan's limits may be deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Vimeo

Online, self-serve All paid self-serve memberships bought on vimeo.com (not Enterprise). Who can cancel: The Vimeo account holder, signed in on vimeo.com.

  1. Go to your billing settings page and select Membership planYou should see: Billing
  2. On the left side, select BillingYou should see: Cancel subscription
  3. In the lower right corner, select Cancel subscription and confirm your cancellation
Confirm it worked
The Membership plan tab offers Enable auto-renew (shown only until the subscription lapses)
Access ends
Paid features stay until the end of the current billing cycle; then the account lapses to the Free or Basic plan
Notice
Cancel at least one day before the renewal date listed in Billing Settings
Refunds
Not automatic. Plans bought from Vimeo get a full refund of the initial purchase within 14 days of buying an annual plan or 3 days of a monthly plan; contact support to request it. No refunds for add-ons (extra seats, AI credits) and no partial or pro-rated refunds
Open the page
Source: help.vimeo.com vimeo.com help.vimeo.com help.vimeo.com

Billed by Apple (App Store)

In the billing platform's settings Subscriptions bought with an Apple account in the Vimeo, Vimeo Create, Mevo or Magisto app. Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then the Vimeo subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription
Confirm it worked
No Cancel button, or an expiration message in red, shows in Subscriptions
Refunds
Vimeo can't refund purchases made through Apple iTunes or the App Store; request a refund from Apple Support
Source: help.vimeo.com help.vimeo.com help.vimeo.com support.apple.com

Billed by Google Play

In the billing platform's settings Subscriptions bought with a Google Play account in the Vimeo, Vimeo Create, Mevo or Magisto app. Who can cancel: The Google Account that bought the subscription. Everything Google Play bills, in one place.

  1. Go to your subscriptions in Google Play and select the Vimeo subscription (on a computer, click Manage)You should see: Cancel subscription
  2. Click Cancel subscription, pick a reason in the confirmation pop-up and click Continue
Access ends
You keep using the subscription for the time you've already paid for
Refunds
Contact Vimeo to request a refund, or request one through Google Play support
Open the page
Source: help.vimeo.com help.vimeo.com help.vimeo.com support.google.com

Business contract

Through sales Vimeo Enterprise agreements. Who can cancel: The Enterprise customer, in writing.

  1. Send written notice of non-renewal to your account manager (or, without one, to ar@vimeo.com) at least 30 days before the next renewal period begins
Access ends
At the end of the current term, when the next 12-month Renewal Period would have begun
Notice
Unless your Order Form says otherwise, the agreement renews automatically for successive 12-month periods unless written notice of non-renewal arrives at least 30 days before a renewal period begins
Refunds
Paid amounts are non-refundable
Fees
All payment obligations are non-cancelable
Source: help.vimeo.com vimeo.com vimeo.com

Questions people ask

Can I get a refund if I cancel Vimeo?

Billed by Vimeo: Not automatic. Plans bought from Vimeo get a full refund of the initial purchase within 14 days of buying an annual plan or 3 days of a monthly plan; contact support to request it. No refunds for add-ons (extra seats, AI credits) and no partial or pro-rated refunds. Business contract: Paid amounts are non-refundable. Billed by Apple (App Store): Vimeo can't refund purchases made through Apple iTunes or the App Store; request a refund from Apple Support.

Source: vimeo.com help.vimeo.com help.vimeo.com vimeo.com help.vimeo.com

If I cancel Vimeo, when does my access end?

Billed by Vimeo: Paid features stay until the end of the current billing cycle; then the account lapses to the Free or Basic plan. Business contract: At the end of the current term, when the next 12-month Renewal Period would have begun. Billed by Google Play: You keep using the subscription for the time you've already paid for.

Source: help.vimeo.com vimeo.com vimeo.com support.google.com

How do I cancel Vimeo if I pay through Apple or Google Play?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then the Vimeo subscription. Tap Cancel Subscription. Billed by Google Play: Go to your subscriptions in Google Play and select the Vimeo subscription (on a computer, click Manage). Click Cancel subscription, pick a reason in the confirmation pop-up and click Continue.

Source: support.apple.com support.google.com help.vimeo.com help.vimeo.com help.vimeo.com

Is there a fee to cancel Vimeo?

Business contract: All payment obligations are non-cancelable.

Source: vimeo.com

How long before renewal do I need to cancel Vimeo?

Billed by Vimeo: Cancel at least one day before the renewal date listed in Billing Settings. Business contract: Unless your Order Form says otherwise, the agreement renews automatically for successive 12-month periods unless written notice of non-renewal arrives at least 30 days before a renewal period begins.

Source: vimeo.com help.vimeo.com vimeo.com

What happens to my data when I cancel Vimeo?

When a subscription ends, the account reverts to a free membership or, at Vimeo's option, is deleted; content may be deleted to fit the new plan's limits. Vimeo may keep archival copies for a limited time in case you want to restore content.

Source: vimeo.com help.vimeo.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move to a lower paid plan: on the pricing page, click Downgrade on the lower plan. It's scheduled for the next renewal date, and you pay the lower price from then help.vimeo.com vimeo.com
  • Free plan Keep the account on the Free plan, made for people who don't upload many videos each week; a cancelled plan lapses to it. Content beyond the free plan's limits may be deleted vimeo.com help.vimeo.com vimeo.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Vimeo from public list prices.

Video hosting

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancel at least one day before the renewal date shown in Billing Settings
  • Bought in the Vimeo, Vimeo Create, Mevo or Magisto app? The cancel option isn't on vimeo.com: cancel with Apple or Google
  • Download videos before the plan ends: downloading needs a paid plan and there's no bulk download
  • Deleting the account permanently removes all videos and support can't restore it; to stop paying, cancel instead
  • Enterprise: written non-renewal notice at least 30 days before renewal, to your account manager or ar@vimeo.com
  • Until the plan lapses, Enable auto-renew on the Membership plan tab undoes a cancellation

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/vimeo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. How to cancel my Vimeo subscription This article applies to all paid memberships other than Enterprise. (which plans this route covers)
  2. How to cancel my Vimeo subscription Go to your billing settings page (where the flow starts)
  3. How to cancel my Vimeo subscription Select Membership plan (the Membership plan step)
  4. How to cancel my Vimeo subscription On the left side, select Billing (the Billing step)
  5. How to cancel my Vimeo subscription In the lower right corner, select Cancel subscription (the Cancel subscription button)
  6. How to cancel my Vimeo subscription Confirm your cancellation (the confirm step)
  7. How to cancel my Vimeo subscription When you cancel your subscription, you will still have access to your paid features until the end of your current billing cycle. (access until the end of the cycle)
  8. How to cancel my Vimeo subscription will then lapse to a Basic or Free plan, meaning you will lose access to paid features such as additional storage, player customization (the account lapses to Free)
  9. How to cancel my Vimeo subscription Refunds are not automatic upon cancellation; however, in some cases, you may be eligible for a refund. (refunds aren't automatic)
  10. Vimeo Terms of Service Self-Serve subscription plans automatically renew at the end of each subscription period unless canceled at least one day before the renewal date listed in your Billing Settings. (auto-renewal and the one-day notice)
  11. Vimeo Terms of Service Self-Serve subscribers who purchase plans directly from Vimeo may cancel and receive a full refund of their initial purchase within 14 days after purchasing an annual plan (the refund window)
  12. FAQ: Refunds for Vimeo subscriptions Monthly subscriptions can be refunded up to 3 days after your initial purchase (the monthly refund window)
  13. Vimeo Terms of Service Any content in the account may be deleted to comply with the limitations of the new account status. (content beyond the new plan's limits may be deleted)
  14. FAQ: Refunds for Vimeo subscriptions If you purchased your subscription from the Vimeo website, contact support to request a refund. (how to request a refund)
  15. How to re-enable auto-renewal for my canceled Vimeo subscription You will only see this option if your subscription hasn't lapsed yet. (Enable auto-renew shows on a cancelled plan until it lapses)
  16. How to cancel my Vimeo subscription If your Vimeo subscription was purchased via a mobile app using an Apple App Store or Google Play account, then you will not see the option to cancel (app store subscriptions aren't cancelled on vimeo.com)
  17. How to cancel my Vimeo subscription You must manage the subscription via the relevant mobile platform. (cancel with Apple or Google)
  18. FAQ: Managing mobile in-app subscriptions If you purchased your Vimeo subscription via your Apple or Google Play account in the Vimeo app, Vimeo Create app, Mevo app, or the Magisto app (which apps sell subscriptions in-app)
  19. FAQ: Refunds for Vimeo subscriptions We are unable to process refunds for purchases made through Apple iTunes or the App Store. (no Vimeo refunds for Apple purchases)
  20. FAQ: Refunds for Vimeo subscriptions For purchases made via Google Play, you can either contact us to request a refund or request a refund through Google Play support. (refunds for Google Play purchases)
  21. How to cancel my Vimeo subscription If you would like to suspend your Enterprise contract, please contact your account manager. (the Enterprise route)
  22. Vimeo Terms of Service Enterprise services are governed by our Enterprise Terms. (Enterprise terms apply)
  23. Vimeo Enterprise Terms Unless otherwise stated in the Order Form, your Agreement will automatically renew for successive 12-month periods (Enterprise auto-renewal)
  24. Vimeo Enterprise Terms written notice of non-renewal at least thirty (30) days before a Renewal Period begins (the 30-day notice)
  25. Vimeo Enterprise Terms by notifying your account manager or, if you do not have an account manager, by contacting us at ar@vimeo.com (how notice must be sent)
  26. Vimeo Enterprise Terms all payment obligations are non-cancelable and paid amounts are non-refundable (Enterprise fees)
  27. How to downgrade my subscription Select the lower plan you'd like to move to and click the Downgrade button on that plan. (how to downgrade)
  28. How to downgrade my subscription Your downgrade will be scheduled for your account's next renewal date. (when a downgrade takes effect)
  29. How to downgrade my subscription starting from the renewal date, you'll be charged the price of the new, lower plan (the lower price applies from renewal)
  30. Vimeo pricing If you no longer need the added benefits of your current plan, you can downgrade to another plan. (downgrading is available)
  31. Vimeo pricing The Free plan is perfect for individuals who want to join our amazing community, but who might not be uploading tons of videos each week. (the Free plan)
  32. How to download a video from my library Select your desired Workspace and navigate to your library. (where downloads start)
  33. How to download a video from my library Select the downward arrow on the Share button in the top right corner (the Share menu step)
  34. How to download a video from my library Select the download icon next to the version you want to save to your device. (the download step)
  35. How to download a video from my library This feature requires a paid plan on Vimeo. (downloads need a paid plan)
  36. How to download a video from my library Currently, there is no option to download multiple videos in bulk from your library. (no bulk download)
  37. Vimeo Terms of Service When a subscription ends, the account will, at Vimeo's option, revert to a free membership or be deleted. (what happens when a subscription ends)
  38. Vimeo Terms of Service for a limited period of time in case you wish to restore it (archival copies kept for a limited time)
  39. How to cancel my Vimeo subscription you will lose access to paid features such as additional storage, player customization, additional privacy settings, and any VOD titles you sell will no longer be available. (what you lose)
  40. How to delete my account If your goal is simply to stop paying, you should Cancel my subscription. (cancel rather than delete)
  41. How to delete my account This will permanently remove your account on Vimeo and all your videos, collections, likes, comments, etc. from Vimeo. (deleting removes all videos)
  42. How to delete my account Support cannot restore an account that you have deleted yourself, so be sure before you proceed. (deletion can't be undone)
  43. How to re-enable auto-renewal for my canceled Vimeo subscription Select Enable auto-renew (undoing a cancellation)
  44. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple steps)
  45. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
  46. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (the Google Play steps)
  47. Cancel, pause, or change a subscription on Google Play Within the confirmation pop-up, select a reason. Click Continue. (the Google Play confirm step)
  48. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when access ends on Google Play)
  49. FAQ: Refunds for Vimeo subscriptions We cannot accommodate refunds for add-on purchases, such as additional seats or AI credits. (no refunds for add-ons)
  50. FAQ: Refunds for Vimeo subscriptions We cannot accommodate any partial or pro-rated refund requests. (no partial or pro-rated refunds)
  51. FAQ: Refunds for Vimeo subscriptions To request a refund for a subscription purchased through Apple, contact Apple Support. (Apple purchases are refunded by Apple)

Not confirmed yet

  • Which team roles can cancel a shared (team) account isn't stated; the route assumes the account holder
  • The file format of downloaded videos isn't stated
  • When access ends after cancelling through Apple isn't stated on Vimeo's or Apple's page
  • No survey, reason prompt or retention offer in the web flow is documented
  • The Free plan's storage limits and any annual-billing savings weren't quotable from the pricing page
  • Vimeo OTT and viewer subscriptions to creators' channels are separate products and not covered

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).