How to cancel Smartsheet

Before you cancel

Export first

• Any sheet or report: Open it and select File, then Export, and pick the format (or right-click it in the workspace panel and select Export) (Microsoft Excel, Google Sheets or PDF; PNG image or Microsoft Project XML for Gantt charts). Groupings, summary rows and attachments are not exported help.smartsheet.com
• Backups of sheets, folders or workspaces (sheet data, comments and attachments): In Browse, right-click the sheet, folder or workspace and select Request Backup, then View Recent Backups, then Download Backup (Excel file). Business and Enterprise plans. Reports, dashboards, formulas, workflows, cross-sheet references and formatting aren't included. Downloads are available for 30 days after the backup date (seven days on EU and Gov plans) help.smartsheet.com help.smartsheet.com

What happens to your data

Items become read-only immediately and are permanently deleted 30 days after cancellation. Under the User Agreement, on written request at termination you get 30 days of read-only access to download a backup, and Smartsheet deletes Customer Content within 180 days.

What you lose

• Editing and collaborating access: your work becomes read-only
• All your data, 30 days after the effective date (it can't be recovered)
• Creating new Smartsheet files
• Deprecated plan types such as Team or Advanced, which can't be repurchased

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Trial and free accounts can Switch to Free: the account stays active and sheets shared with you stay accessible, but after 30 days sheets you own become read-only help.smartsheet.com
• Cheaper plan Invoice-billed accounts can request Downgrade to a different plan type on the cancellation request form, at least 30 days before renewal help.smartsheet.com
• Fewer seats Invoice-billed accounts can request Remove licenses on the same form. By default, Provisional Members not upgraded to Members drop to a free seat type at the end of each billing cycle help.smartsheet.com help.smartsheet.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Smartsheet from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: After Continue to cancellation, optional video guides and Ask the Community links appear, then a confirmation page (effective date, read-only work, deletion date) with Cancel and accept data loss or Keep my plan active
• Cancel at least 30 days before the renewal date
• Export sheets or transfer ownership first: data is deleted 30 days after the cancellation date
• Enterprise plans can't be cancelled in the app: contact the sales representative or the Account and Billing team
• If you cancelled by mistake and the subscription hasn't ended, contact Smartsheet Support right away
• Sheets others shared with you stay accessible after you cancel
• Extra Member seats beyond those purchased are added to the auto-bill or invoice
• Under the User Agreement, a renewal covers every unit purchased, provisioned or used during the term, so seats added mid-term renew too

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/smartsheet.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Cancel your Smartsheet account Only the System Admin can cancel Pro or Business plans. You can choose to cancel immediately or at the end of your billing cycle. (who can cancel, and when it takes effect)
2. Cancel your Smartsheet account Sign in to your account through https://app.smartsheet.com/b/home. (where the flow starts)
3. Cancel your Smartsheet account On the left navigation bar, select Account > Plan & Billing Info (the menu path)
4. Cancel your Smartsheet account In the Plan & Billing tab, select Cancel Account (the Cancel Account button)
5. Cancel your Smartsheet account In the dialog that appears, select Continue to cancellation. (the next dialog)
6. Cancel your Smartsheet account Before you proceed, Smartsheet offers two optional resources: See video guides and Ask the Community. (the retention step)
7. Cancel your Smartsheet account Select Cancel and accept data loss to proceed, or select Keep my plan active to stop the cancellation. (the final confirm)
8. Cancel your Smartsheet account Submit your cancellation request at least 30 days before your renewal date (the 30-day notice)
9. Cancel your Smartsheet account Canceled accounts don't qualify for pro-rated or full refunds (no refunds)
10. Cancel your Smartsheet account Select Delete Account to close your account immediately, rather than waiting until the end of your plan term. (closing the account at once)
11. Cancel your Smartsheet account When you select Cancel and accept data loss, Smartsheet permanently deletes your sheets and data 30 days after your cancellation date. (data deletion after cancelling)
12. User Agreement IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM (the non-renewal notice)
13. User Agreement All Orders are non-cancelable and Service fees are non-refundable except as specifically and explicitly set forth in this Agreement. (non-refundable, non-cancelable orders)
14. User Agreement will automatically renew for successive one (1) year Renewal Terms (auto-renewal for a year)
15. Cancel your Smartsheet account Go to the invoice account cancellation request form. (the invoice-billed route)
16. Cancel your Smartsheet account In the Please select the type of downgrade list, select Cancel subscription. (the form's options)
17. Cancel your Smartsheet account Enter your desired cancellation date. It must be at least 30 days before your renewal date. (the cancellation date)
18. Cancel your Smartsheet account The billing team reviews your request, typically within two or three business days, and confirms your cancellation date. (how the form is confirmed)
19. Cancel your Smartsheet account Enterprise plans have custom billing cycles and contract terms, so you can't cancel them in the app. (Enterprise isn't cancelled in the app)
20. Cancel your Smartsheet account Contact your Smartsheet sales representative directly. (the Enterprise route)
21. Cancel your Smartsheet account You must be the administrator of a trial or free account to cancel from the mobile app. (the mobile-app route)
22. Cancel your Smartsheet account Your account stays active and you can keep signing in. (Switch to Free)
23. Cancel your Smartsheet account After 30 days, sheets you own become read-only and move to the Deleted Items folder. (what Switch to Free keeps)
24. Cancel your Smartsheet account Your account closes immediately. Sheets you own are deactivated right away, and users can't sign in. (Deactivate Account)
25. Cancel your Smartsheet account Select your profile picture in the upper left corner of the home screen. (the mobile-app steps)
26. Admin Center: Provisional Member settings At the end of each billing cycle, all Provisional Members you haven't upgraded to Members get automatically downgraded to a free seat type (provisional members aren't billed by default)
27. Admin Center: Provisional Member settings If no Member seats are available, the cost of additional Member seats is part of your auto-bill or invoice. (extra seats are billed)
28. Export a sheet, report, workspace, or folder In the Smartsheet app, you can export any sheet or report to your computer in the following formats (what can be exported)
29. Export a sheet, report, workspace, or folder From the top navigation bar, select File > Export, and then select your Export to format. (how to export)
30. Export a sheet, report, workspace, or folder The following items are excluded from exports (export exclusions (groupings, summary rows, attachments))
31. About Smartsheet data backups If you're on a Business or Enterprise plan, you can request one of the following backups (which plans get backups)
32. About Smartsheet data backups Sheet backups include sheet data, comments, and attachments. (what a backup contains)
33. About Smartsheet data backups Backups don't include reports, dashboards, formulas, workflows, cross-sheet references, formatting information, or custom configurations. (what backups leave out)
34. Download a recent backup Right-click the sheet, folder, or workspace name in the left panel and select Request Backup or Schedule Recurring Backup. (requesting a backup)
35. Download a recent backup Backups are available for download for 30 days following the backup date. (the download window (US))
36. Download a recent backup the rows are similarly grouped in outline format in the exported Excel file (the backup is an Excel file)
37. Download a recent backup Backups can be downloaded within a seven-day period following the backup date. (the download window (EU and Gov))
38. User Agreement Customer will be permitted read-only access to an Online Service for thirty (30) days following such date of termination or expiration for the sole purpose of downloading a backup copy (30 days of read-only access on request)
39. User Agreement Within one hundred eighty (180) days following termination or expiration of any Term, Smartsheet will delete and render Customer Content unrecoverable (deletion within 180 days)
40. Cancel your Smartsheet account If you canceled your account but your subscription hasn't ended yet, contact Smartsheet Support immediately. (undoing a cancellation)
41. Cancel your Smartsheet account Your Smartsheet items become read-only immediately, then are permanently deleted 30 days after cancellation (what happens to your items)
42. Cancel your Smartsheet account Items others shared with you remain accessible (shared items stay)
43. Cancel your Smartsheet account Contact the Account and Billing team. (the other Enterprise contact)
44. Cancel your Smartsheet account Cancellation takes effect immediately. (mobile-app cancellations are immediate)
45. Request to Downgrade or Cancel (form) This request must come from a System Administrator on the account. (who may submit the invoice-account form)
46. Request to Downgrade or Cancel (form) Please select the type of downgrade or cancellation (the form's type field)
47. Request to Downgrade or Cancel (form) We require 30 days notice prior to renewal to make any changes to your plan. (the form's 30-day notice)
48. User Agreement if to Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200, Bellevue, WA 98004, and legal@smartsheet.com (where contract notices go)
49. User Agreement Notices sent via email will be deemed given one (1) business day after being sent (when an emailed notice counts)
50. User Agreement THE TOTAL NUMBER OF UNITS PURCHASED, PROVISIONED, OR OTHERWISE USED DURING THE TERM FOR EACH SUBSCRIPTION-BASED SERVICE WILL AUTOMATICALLY RENEW (renewal covers all units used during the term)

Not confirmed yet

• The help center's summary table says the account owner can cancel Pro, while the steps say only the System Admin can cancel Pro or Business plans
• How a self-serve Pro or Business plan removes licenses (seats) online is not documented on the pages read
• Smartsheet's help pages don't mention Apple App Store or Google Play billing; the mobile app cancels only free and trial accounts
• Plan prices and any annual-billing discount were not confirmed (the pricing page didn't read cleanly)

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).