Business software · Productivity and business software

How to cancel Mural

Cancel in the workspace's Manage workspace, Billing menu; you keep plan features until the Subscription Term ends. Prepaid fees are non-refundable, and mid-term downgrades apply at renewal. Signed order-form contracts renew yearly unless written notice arrives 30 days before the term ends. Export first: Mural may delete content afterwards.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in and open the workspace's MANAGE WORKSPACE menu, then BILLING.
  • When it ends: You keep access to the account and the plan's features for the rest of the Subscription Term, and it stops renewing.
  • Contract notice: Notice of non-renewal at least 30 days before the term ends; otherwise it renews for another year. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Once the subscription isn't renewed or is terminated, Mural has no obligation to keep providing access and may delete the associated Content; no retention period is stated.

What you lose

  • The plan's features once the Subscription Term ends
  • Workspace content, which Mural may delete after the term ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Mural

Online, self-serve Plans bought online at mural.co and paid to Mural. Who can cancel: Someone who can open the workspace's Manage workspace, Billing menu (the Terms don't name the role).

  1. Sign in and open the workspace's MANAGE WORKSPACE menu, then BILLING
  2. Cancel the subscription Plan there
Access ends
You keep access to the account and the plan's features for the rest of the Subscription Term, and it stops renewing
Refunds
Prepaid fees are non-refundable
Fees
Downgrading the plan or the number of memberships mid-term gives no refund or credit; the change applies at the next renewal
Source: mural.co

Bought through a reseller

Through sales Mural plans bought through a reseller, paid to the reseller. Who can cancel: The customer, with the reseller.

  1. Contact the reseller you bought Mural from to stop or not renew the subscription: you pay the reseller, and your order's scope and fees are in the document the reseller placed with Mural
Refunds
If a refund is due, Mural pays it to the reseller, which is responsible for passing it on to you
Source: mural.co

Business contract

Written notice Workspaces on a signed order form under the Main Services Agreement. Who can cancel: The customer, in writing.

  1. Send written notice of non-renewal to Mural at the address set out below the signature block of your signed agreement
  2. Make sure it arrives at least 30 days before the end of the current Subscription term
Access ends
At the end of the current Subscription term
Notice
Notice of non-renewal at least 30 days before the term ends; otherwise it renews for another year
Refunds
Payments are non-cancelable and non-refundable, except as the agreement expressly states
Source: mural.co

Questions people ask

Can I get a refund if I cancel Mural?

Billed by Mural: Prepaid fees are non-refundable. Business contract: Payments are non-cancelable and non-refundable, except as the agreement expressly states. Bought through a reseller: If a refund is due, Mural pays it to the reseller, which is responsible for passing it on to you.

Source: mural.co mural.co

If I cancel Mural, when does my access end?

Billed by Mural: You keep access to the account and the plan's features for the rest of the Subscription Term, and it stops renewing. Business contract: At the end of the current Subscription term.

Source: mural.co mural.co

How do I cancel Mural if I pay through a partner?

Bought through a reseller: Contact the reseller you bought Mural from to stop or not renew the subscription: you pay the reseller, and your order's scope and fees are in the document the reseller placed with Mural.

Source: mural.co

Is there a fee to cancel Mural?

Billed by Mural: Downgrading the plan or the number of memberships mid-term gives no refund or credit; the change applies at the next renewal.

Source: mural.co

How long before renewal do I need to cancel Mural?

Business contract: Notice of non-renewal at least 30 days before the term ends; otherwise it renews for another year.

Source: mural.co

What happens to my data when I cancel Mural?

Once the subscription isn't renewed or is terminated, Mural has no obligation to keep providing access and may delete the associated Content; no retention period is stated.

Source: mural.co

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Move to the Free plan: $0 for unlimited members, with unlimited murals but only 3 editable at a time mural.co
  • Cheaper plan Downgrade the Plan; it takes effect when the next Subscription Term starts, with no refund or credit for the current one mural.co
  • Fewer seats Lower the number of memberships; it takes effect when the next Subscription Term starts, with no refund or credit for the current one mural.co

Cheaper ways to get the same job done

Stackcut prices the alternatives to Mural from public list prices.

Whiteboard
Best path saves $132 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Annual plans: Mural sends a reminder before renewal with instructions to change or cancel
  • Export murals before the term ends: afterwards Mural may delete content
  • Signed order-form contracts renew for a year unless written notice arrives at least 30 days before the term ends
  • Mid-term downgrades don't reduce the current bill: they apply at renewal

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mural.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Terms of Service You may cancel your Mural subscription Plan at any time by visiting the MANAGE WORKSPACE > BILLING menu for your account. (where to cancel)
  2. Terms of Service If you decide to cancel your Plan, you will retain access to your account and your Plan features for the remainder of your Subscription Term. (when access ends)
  3. Terms of Service Your subscription will automatically renew according to the Subscription Term that you choose at check-out on the Site until you cancel. (auto-renewal)
  4. Terms of Service For Subscription Terms that are annual, we will notify you before your subscription renews with instructions on how to change or cancel your subscription, if you so choose. (the annual renewal reminder)
  5. Terms of Service Prepaid fees are non-refundable. (no refunds)
  6. Terms of Service If you choose to downgrade your Plan or the number of memberships during your Subscription Term (downgrading plans or memberships)
  7. Terms of Service you will not be entitled to a refund or credit and the changes will take effect upon renewal of your next Subscription Term. (downgrades apply at renewal, with no credit)
  8. Main Services Agreement Subscriptions will automatically renew for subsequent terms of one year at a time (one-year auto-renewal)
  9. Main Services Agreement unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant Subscription term. (the 30-day notice)
  10. Main Services Agreement All notices required to be sent under this Agreement must be in writing and sent to the other party at the address set forth below the signature block. (how to send notice)
  11. Main Services Agreement Payments are non-cancelable, non-transferable, non-refundable, and not subject to acceptance, except as expressly stated elsewhere in the Agreement. (payments are non-refundable)
  12. Terms of Service we will have no further obligation to maintain or provide you with access to the associated Services and may thereafter, unless legally prohibited, delete any associated Content in our systems. (content may be deleted after the term)
  13. Terms of Service Instead of paying Mural, Customer will pay applicable amounts to Reseller as agreed between Customer and Reseller. (reseller customers pay the reseller)
  14. Terms of Service Customer's order details (such as the scope of use and fees) will be as stated in an Order Form, purchase order or similar document placed by Reseller (reseller orders set the terms)
  15. Terms of Service Mural will refund any applicable fees to Reseller and Reseller will be solely responsible for refunding the appropriate amounts to Customer (refunds go through the reseller)
  16. Mural pricing $0 USD for unlimited members (the Free plan's price)
  17. Mural pricing Unlimited murals with 3 editable murals at a time (the Free plan's limit)

Not confirmed yet

  • Mural's help center (support.mural.co) couldn't be read, so the on-screen cancel steps, who can cancel and what the flow shows aren't confirmed; the route rests on the Terms
  • How to export murals (formats, plan limits) is not confirmed: the help center couldn't be read
  • Education and other discounts are not confirmed on the pricing page
  • How long content is kept after the term ends is not stated; the Data Processing Addendum page couldn't be read
  • Apple App Store and Google Play billing were not checked

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).