{
 "id": "mural",
 "name": "Mural",
 "category": "productivity",
 "website": "https://www.mural.co",
 "domains": [
  "mural.co"
 ],
 "summary": "Cancel in the workspace's Manage workspace, Billing menu; you keep plan features until the Subscription Term ends. Prepaid fees are non-refundable, and mid-term downgrades apply at renewal. Signed order-form contracts renew yearly unless written notice arrives 30 days before the term ends. Export first: Mural may delete content afterwards.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Plans bought online at mural.co and paid to Mural",
   "who": "Someone who can open the workspace's Manage workspace, Billing menu (the Terms don't name the role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and open the workspace's MANAGE WORKSPACE menu, then BILLING",
     "expect": null
    },
    {
     "do": "Cancel the subscription Plan there",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You keep access to the account and the plan's features for the rest of the Subscription Term, and it stops renewing",
   "notice": null,
   "refund": "Prepaid fees are non-refundable",
   "fees": "Downgrading the plan or the number of memberships mid-term gives no refund or credit; the change applies at the next renewal",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a reseller",
   "applies_to": "Mural plans bought through a reseller, paid to the reseller",
   "who": "The customer, with the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller you bought Mural from to stop or not renew the subscription: you pay the reseller, and your order's scope and fees are in the document the reseller placed with Mural",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "If a refund is due, Mural pays it to the reseller, which is responsible for passing it on to you",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Workspaces on a signed order form under the Main Services Agreement",
   "who": "The customer, in writing",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Send written notice of non-renewal to Mural at the address set out below the signature block of your signed agreement",
     "expect": null
    },
    {
     "do": "Make sure it arrives at least 30 days before the end of the current Subscription term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription term",
   "notice": "Notice of non-renewal at least 30 days before the term ends; otherwise it renews for another year",
   "refund": "Payments are non-cancelable and non-refundable, except as the agreement expressly states",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s10",
    "s11"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Move to the Free plan: $0 for unlimited members, with unlimited murals but only 3 editable at a time",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade the Plan; it takes effect when the next Subscription Term starts, with no refund or credit for the current one",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s7"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the number of memberships; it takes effect when the next Subscription Term starts, with no refund or credit for the current one",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s7"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current Subscription Term",
  "data_kept": "Once the subscription isn't renewed or is terminated, Mural has no obligation to keep providing access and may delete the associated Content; no retention period is stated",
  "you_lose": [
   "The plan's features once the Subscription Term ends",
   "Workspace content, which Mural may delete after the term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Annual plans: Mural sends a reminder before renewal with instructions to change or cancel",
   "Export murals before the term ends: afterwards Mural may delete content",
   "Signed order-form contracts renew for a year unless written notice arrives at least 30 days before the term ends",
   "Mid-term downgrades don't reduce the current bill: they apply at renewal"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "You may cancel your Mural subscription Plan at any time by visiting the MANAGE WORKSPACE > BILLING menu for your account.",
   "supports": "where to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you decide to cancel your Plan, you will retain access to your account and your Plan features for the remainder of your Subscription Term.",
   "supports": "when access ends"
  },
  {
   "id": "s3",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will automatically renew according to the Subscription Term that you choose at check-out on the Site until you cancel.",
   "supports": "auto-renewal"
  },
  {
   "id": "s4",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "For Subscription Terms that are annual, we will notify you before your subscription renews with instructions on how to change or cancel your subscription, if you so choose.",
   "supports": "the annual renewal reminder"
  },
  {
   "id": "s5",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Prepaid fees are non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "If you choose to downgrade your Plan or the number of memberships during your Subscription Term",
   "supports": "downgrading plans or memberships"
  },
  {
   "id": "s7",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "you will not be entitled to a refund or credit and the changes will take effect upon renewal of your next Subscription Term.",
   "supports": "downgrades apply at renewal, with no credit"
  },
  {
   "id": "s8",
   "url": "https://www.mural.co/terms/main-services-agreement",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "Subscriptions will automatically renew for subsequent terms of one year at a time",
   "supports": "one-year auto-renewal"
  },
  {
   "id": "s9",
   "url": "https://www.mural.co/terms/main-services-agreement",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant Subscription term.",
   "supports": "the 30-day notice"
  },
  {
   "id": "s10",
   "url": "https://www.mural.co/terms/main-services-agreement",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "All notices required to be sent under this Agreement must be in writing and sent to the other party at the address set forth below the signature block.",
   "supports": "how to send notice"
  },
  {
   "id": "s11",
   "url": "https://www.mural.co/terms/main-services-agreement",
   "title": "Main Services Agreement",
   "publisher": "vendor",
   "quote": "Payments are non-cancelable, non-transferable, non-refundable, and not subject to acceptance, except as expressly stated elsewhere in the Agreement.",
   "supports": "payments are non-refundable"
  },
  {
   "id": "s12",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "we will have no further obligation to maintain or provide you with access to the associated Services and may thereafter, unless legally prohibited, delete any associated Content in our systems.",
   "supports": "content may be deleted after the term"
  },
  {
   "id": "s13",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Instead of paying Mural, Customer will pay applicable amounts to Reseller as agreed between Customer and Reseller.",
   "supports": "reseller customers pay the reseller"
  },
  {
   "id": "s14",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer's order details (such as the scope of use and fees) will be as stated in an Order Form, purchase order or similar document placed by Reseller",
   "supports": "reseller orders set the terms"
  },
  {
   "id": "s15",
   "url": "https://www.mural.co/terms/terms-of-service",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Mural will refund any applicable fees to Reseller and Reseller will be solely responsible for refunding the appropriate amounts to Customer",
   "supports": "refunds go through the reseller"
  },
  {
   "id": "s16",
   "url": "https://www.mural.co/pricing",
   "title": "Mural pricing",
   "publisher": "vendor",
   "quote": "$0 USD for unlimited members",
   "supports": "the Free plan's price"
  },
  {
   "id": "s17",
   "url": "https://www.mural.co/pricing",
   "title": "Mural pricing",
   "publisher": "vendor",
   "quote": "Unlimited murals with 3 editable murals at a time",
   "supports": "the Free plan's limit"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Mural's help center (support.mural.co) couldn't be read, so the on-screen cancel steps, who can cancel and what the flow shows aren't confirmed; the route rests on the Terms",
   "How to export murals (formats, plan limits) is not confirmed: the help center couldn't be read",
   "Education and other discounts are not confirmed on the pricing page",
   "How long content is kept after the term ends is not stated; the Data Processing Addendum page couldn't be read",
   "Apple App Store and Google Play billing were not checked"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added a reseller route: reseller customers pay the reseller, their order is placed by the reseller, and refunds go through the reseller (Terms section 16)",
    "applies_to for the online route no longer says it covers reseller purchases",
    "Added the Free plan ($0, unlimited murals, 3 editable at a time) from the pricing page",
    "support.mural.co still couldn't be read, so on-screen steps, roles and export stay unverified"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "mural",
  "name": "Mural",
  "recipes": [
   {
    "id": "replace-mural",
    "title": "Whiteboard",
    "best_year_one_net": 132
   }
  ]
 },
 "page": "https://stackcut.io/cancel/mural",
 "json": "https://stackcut.io/exits/mural.json",
 "evidence": {
  "packet_revision": "132a15367eca10630fc320aa7a411e6b81d91e3807e49fd495e8817f9bc80eee",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "mural--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mural--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "mural--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}