Business software · Productivity and business software

How to cancel monday.com

An admin cancels in Administration, Billing: open the product's three-dot menu, choose Cancel product, pick a reason, then Cancel plan renewal. Existing customers must cancel at least 30 days before the renewal date or the plan may auto-renew. Invoice-paid plans are cancelled through the account manager.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Click your profile picture, choose Administration, then select Billing in the left-hand menu.
  • When it ends: Auto-renewal stops and you keep using the account until the plan's end date; closing the account ends access immediately.
  • Contract notice: Existing customers must give 30 days' notice before the subscription end date, or the plan may auto-renew. How to give notice
  • Before you go: export All boards in the account (shareable and private) and files uploaded to them. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • All boards in the account (shareable and private) and files uploaded to them: An admin opens Administration, then General, then Account, scrolls to Export account data and clicks Export; a download link arrives by email (Zip file). Can take up to 24 hours; the link is valid for 24 hours; archived boards and workdocs are not included support.monday.com

What happens to your data

After closing, the account moves to a 7-day free trial, then becomes inactive. monday.com currently keeps data by default but reserves the right to delete an inactive account's data at any time.

What you lose

  • Sign-in for you and your team once the account becomes inactive
  • Access to account data once you click Close Account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by monday.com

Online, self-serve monday.com plans billed by monday.com and paid by card (one or more products). Who can cancel: An account admin.

  1. Click your profile picture, choose Administration, then select Billing in the left-hand menuYou should see: the Overview section listing your products
  2. Click the three-dot menu next to the product and choose Cancel productYou should see: a message asking you to select your reason for canceling
  3. Choose a reason (details are optional), then click Cancel product planYou should see: your plan's end date
  4. Click Cancel plan renewal. If you have several products, cancel each one the same wayYou should see: the plan end date shown in red
  5. Optional: to end access now instead of at the plan end date, click Close your account at the bottom of the page, then Close Account
Confirm it worked
The plan end date is shown in red on the billing page
Access ends
Auto-renewal stops and you keep using the account until the plan's end date; closing the account ends access immediately
Notice
Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew for another term
Refunds
New customers (first purchase) can request a prorated refund within 30 days of purchase; access is blocked immediately when refunded. Once a term has renewed, refunds do not apply
Source: support.monday.com support.monday.com

In the monday.com app

Online, self-serve Admins using the monday.com iOS app. Who can cancel: An account admin.

  1. In the iOS app, tap More at the bottom of the screenYou should see: Admin settings
  2. Go to Admin settings and select Delete account
Notice
Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew
Source: support.monday.com

Business contract

Through sales Subscriptions paid by wire transfer (invoice). Who can cancel: An account admin, through the account manager.

  1. Contact your monday.com account manager and ask to cancel, at least 30 days before the subscription end date
Notice
Existing customers must give 30 days' notice before the subscription end date, or the plan may auto-renew
Source: support.monday.com

Questions people ask

Can I get a refund if I cancel monday.com?

Billed by monday.com: New customers (first purchase) can request a prorated refund within 30 days of purchase; access is blocked immediately when refunded. Once a term has renewed, refunds do not apply.

Source: support.monday.com support.monday.com

If I cancel monday.com, when does my access end?

Billed by monday.com: Auto-renewal stops and you keep using the account until the plan's end date; closing the account ends access immediately.

Source: support.monday.com support.monday.com

How long before renewal do I need to cancel monday.com?

Billed by monday.com: Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew for another term. In the monday.com app: Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew. Business contract: Existing customers must give 30 days' notice before the subscription end date, or the plan may auto-renew.

Source: support.monday.com support.monday.com

What happens to my data when I cancel monday.com?

After closing, the account moves to a 7-day free trial, then becomes inactive. monday.com currently keeps data by default but reserves the right to delete an inactive account's data at any time.

Source: support.monday.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move to a lower plan tier (for example, Pro to Standard): in Billing, open the product's three-dot menu and select Change product plan. It takes effect at the next renewal date support.monday.com
  • Fewer seats Lower your paid seats with Change team size in the same menu. It takes effect at the next renewal date support.monday.com
  • Free plan After closing the account, choose the Free plan when the 7-day trial it moves to expires support.monday.com
  • Student or nonprofit price Eligible nonprofits get 10 free seats on the Pro plan for AI Work Platform, CRM, Service and Dev, plus discounts on extra seats and upgrades support.monday.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to monday.com from public list prices.

A single team work-tracking process
Best path saves $919 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: A message asks you to select a reason for canceling before Cancel product plan (details are optional)
  • Existing customers: cancel at least 30 days before the renewal date, or the plan may renew for a full term
  • Only an admin can cancel; if you are not an admin, ask one
  • A refund (new customers within 30 days) blocks access immediately: export data first
  • With several products, cancel each one: the account can't be closed until all are cancelled
  • On a free trial there is nothing to cancel: the account deactivates when the trial ends unless you upgrade
  • You can only cancel in a web browser or on an iOS device

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/monday_com.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. How to cancel and close your account Only an admin can cancel an account. (who can cancel)
  2. How to cancel and close your account If you're an existing customer and want to cancel at the end of your current term, you must give a 30-day notice before your subscription end date. (the 30-day notice)
  3. How to cancel and close your account Start by clicking on your profile picture and choose Administration from the menu. Select Billing in the left-hand menu. (where the cancel flow starts)
  4. How to cancel and close your account find your product, click on the three-dot menu next to it, and choose Cancel product (the Cancel product step)
  5. How to cancel and close your account Once you have selected a reason, click Cancel product plan. (the reason prompt and Cancel product plan)
  6. How to cancel and close your account The next screen shows your plan's end date. To confirm the cancellation, click Cancel plan renewal. (the final confirm step)
  7. How to cancel and close your account you can either keep using your account until the plan ends (you'll see the plan end date indicated in red) (when access ends, and how to confirm)
  8. How to cancel and close your account Existing customers: Once a term renews, the subscription continues through the renewed term and refunds do not apply. (no refunds after renewal)
  9. Refund eligibility New customers (first-time purchases) have 30 days from the initial purchase to request a refund. (the refund window for new customers)
  10. Refund eligibility When you cancel and initiate a refund, your account access is blocked immediately. Please export any important information to a CSV before canceling. (a refund ends access immediately)
  11. How to cancel and close your account To cancel using the iOS mobile app, tap More at the bottom of your screen, navigate to Admin settings, and select Delete account. (the iOS app route)
  12. How to cancel and close your account If your subscription is paid by wire transfer (invoice), you cannot cancel it in the Administration section. Please contact your account manager to cancel your subscription. (the invoice-billed route)
  13. How to cancel and close your account Once your account is closed, it will be moved to a free trial for 7 days. After the 7 days are up, it will become inactive (what happens after closing)
  14. How to cancel and close your account Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later. (how long data is kept)
  15. How to cancel and close your account we reserve the right to delete data from an inactive account at any time. (data may be deleted later)
  16. Downgrading your plan Both changes are scheduled for your next renewal date. (when downgrades take effect)
  17. Downgrading your plan Select Change product plan. Follow the prompts to choose a lower plan tier. (downgrading the plan tier)
  18. Downgrading your plan Select Change team size. Follow the prompts to choose a lower seat count. (reducing paid seats)
  19. How to cancel and close your account If you want to switch to the Free plan after canceling your account, ensure that your account is closed and that you have been moved to a free trial. (moving to the Free plan)
  20. monday.com for nonprofits 10 free seats on AI Work Platform, CRM, Service, and Dev on the Pro plan (the nonprofit program)
  21. How to export your entire account's data This will export all of the data (including shareable and private boards) in your account to a zip file. (what the export contains, and the format)
  22. How to export your entire account's data This link will only be valid for 24 hours from the time you receive the email. (the export link limit)
  23. How to export your entire account's data Archived boards and workdocs are not supported when exporting the account data. (what the export leaves out)
  24. Refund eligibility If you are eligible, a prorated refund is initiated after you complete the cancellation. (new-customer refunds are prorated)
  25. How to cancel and close your account Trial users don't need to do anything! Your account will automatically deactivate after the trial ends if you don't upgrade. (trial accounts need no cancellation)
  26. How to cancel and close your account You can only cancel your account via the web browser or on an iOS device. (where cancelling is possible)

Not confirmed yet

  • monday.com's help pages don't mention Apple or Google billing; its App Store and Google Play listings show no in-app purchases (checked 2026-09-29)
  • When access ends after cancelling in the iOS app is not stated

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).